SUMO community discussions

What's up with SUMO - Feb. 27th

  • 6 replies
  • Last reply by John99
  1. Michael Verdi
    Michael Verdi 1755 posts
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    Video

    Big things this week

    ==[http://blog.mozilla.com/sumo/2012/02/27/whats-up-with-sumo-feb-27/ Video]== ==Big things this week== *Next SUMO meeting - [https://wiki.mozilla.org/Support/Weekly_Meetings/Notes_2012-03-05 Monday, Mar. 5th (call in details & meeting notes)] at 9am PST. Please add your comments, questions and updates to the wiki. You can also participate in [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo #sumo] during the meeting. We’re going to record and post a video of the meeting. *Next SUMO release - [http://moxie.jamessocol.com/bugstats/sumo/2012-02-28 Tuesday, Feb. 28th] *[http://youtu.be/5kVqWjqKngM Video of this week's SUMO meeting] * Thanks to everyone who did the [https://support.mozilla.org/en-US/forums/contributors/708179?last=45509 article sorting] last week. We will try to rename the articles that ended up in the “other” topic and then ty to sort them again. * Monthly contributor meeting is this week in [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumomeet #sumomeet] on IRC at 3pm PST (11pm UTC). *[http://blog.mozilla.com/sumo/2012/02/27/sumo-day-mar-1-2012/ Next SUMO Day is Thursday, Mar. 1st] *Welcome Tyler Downer the new SUMO Marketplace Support Specialist *[https://wiki.mozilla.org/Support/Weekly_Meetings/Notes_2012-02-27 Notes from this SUMO meeting]
  2. John99
    John99 3665 posts
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    Surveys & Rewording

    I understood the tests were mainly aimed at contributors. Many contributors will understand what the content is regardless of whatever the wording is. Are you not going to run tests using all users at some stage?

    Bram gave the example of exporting data to IE and proposed rewording so it is titled exporting bookmarks. Ok maybe that works, What about any importing data from IE article Import Bookmarks and other data from Microsoft Edge

    • that is more than bookmarks,
    • Will IE users recognise bookmarks instead of favourites, and so know to look in the bookmarks category
    • And would the primary location be better under installing Firefox or customising Firefox.

    Detailed discussion is probably better in another thread, but opening the comment here allows it to be read in context with the video.

    The link to the test, unpaid! but no need to complete it in full, for anyone who has not seen it https://mozilla.optimalworkshop.com/optimalsort/sumo-kb-internal-test

    If articles are reworded it will be interesting to see, is it the title alone that is to be changed or is the content being modified.

    Surveys & Rewording I understood the tests were mainly aimed at contributors. Many contributors will understand what the content is regardless of whatever the wording is. Are you not going to run tests using all users at some stage? Bram gave the example of exporting data to IE and proposed rewording so it is titled exporting bookmarks. Ok maybe that works, What about any '' importing data from IE ''article [[Importing favorites and other data from Internet Explorer]] * that is more than bookmarks, * Will IE users recognise bookmarks instead of favourites, and so know to look in the bookmarks category *And would the primary location be better ''under installing Firefox'' or ''customising ''Firefox. Detailed discussion is probably better in another thread, but opening the comment here allows it to be read in context with the video. The link to the test, unpaid! but no need to complete it in full, for anyone who has not seen it https://mozilla.optimalworkshop.com/optimalsort/sumo-kb-internal-test If articles are reworded it will be interesting to see, is it the title alone that is to be changed or is the content being modified.
  3. scoobidiver
    scoobidiver 1275 posts
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    John99 said

    If articles are reworded it will be interesting to see, is it the title alone that is to be changed or is the content being modified.

    bug 692502 - Warn localizers when an en-US article has been renamed needs to be fixed before if you want to help all users, not only English speaking users. For those who don't get emailed, there should be a Renamed Articles section in the localization dashboard.

    ''John99 [[#post-45513|said]]'' <blockquote> If articles are reworded it will be interesting to see, is it the title alone that is to be changed or is the content being modified. </blockquote> [https://bugzilla.mozilla.org/show_bug.cgi?id=692502 bug 692502 - Warn localizers when an en-US article has been renamed] needs to be fixed before if you want to help all users, not only English speaking users. For those who don't get emailed, there should be a Renamed Articles section in the [/localization localization dashboard].
  4. John99
    John99 3665 posts
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    Mixing up Personas, Sync, and Browser ID

    Are you aware renaming of both Browse ID and Personas is apparently being proposed, with browser ID being known in future as Persona: see my post Personas & Browser ID change of meaning /forums/knowledge-base-articles/708184

    Mixing up Personas, Sync, and Browser ID Are you aware renaming of both Browse ID and Personas is apparently being proposed, with browser ID being known in future as Persona: see my post ''Personas & Browser ID change of meaning'' [/forums/knowledge-base-articles/708184]
  5. Bram Pitoyo
    Bram Pitoyo 39 posts
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    That is correct. BrowserID is changing into Mozilla Persona (note the singular word), and Personas is going to be renamed.

    Personally, I am worried that search engines will confuse the two, and Personas/themes is part of the “what’s the difference between add-ons, plugins and extensions” problem that we’re trying to solve in the new information architecture.

    That is correct. BrowserID is [http://identity.mozilla.com/post/18038609895/introducing-mozilla-persona changing into Mozilla Persona] (note the singular word), and Personas is [http://blog.mozilla.com/addons/2012/02/02/renaming-personas/ going to be renamed]. Personally, I am worried that search engines will confuse the two, and Personas/themes is part of the “what’s the difference between add-ons, plugins and extensions” problem that we’re trying to solve in the new information architecture.
  6. Kensie
    Kensie 666 posts
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    Actually it'll be "Persona ID" with Persona being a larger collection of features and ID being the browser ID component. Though Dan didn't quite make that clear in that blog post:

    Today we’d like to introduce Mozilla Persona, our new name for the complete Identity offering from Mozilla: a collection of components and experiences...
    Actually it'll be "Persona ID" with Persona being a larger collection of features and ID being the browser ID component. Though Dan didn't quite make that clear in that blog post: <blockquote> Today we’d like to introduce Mozilla Persona, our new name for the complete Identity offering from Mozilla: a collection of components and experiences... </blockquote>
  7. John99
    John99 3665 posts
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    So a thought; while things are in the early stages; if it were to become PersonaID as a none dictionary word (no space or hyphen) would that make things easier for searches, including external searches & indexing ?

    In fact it looks like PersonaID even hits our bug about it, and shows the bug title as including PersonaID despite text within the bug referring to Persona ID. This situation seems more confusing the more I look at it. 

    Bug 726207 – [Launch PersonaID] Design for initial web presence ...
https://bugzilla.mozilla.org/show_bug.cgi?id=726207
Bugzilla@Mozilla – Bug 726207. [Launch PersonaID] Design for initial web presence on mozilla.org. Last modified: 2012-02-10 16:28:47 PST ...

    Once the use of the word is established maybe I would expect Google searches to adapt and be able to establish PersonaID as a new and fairly unique search term. I suspect such a change could make it easier for us ourself and customising Elastic Search

    So a thought; while things are in the early stages; if it were to become PersonaID as a none dictionary word (no space or hyphen) would that make things easier for searches, including external searches & indexing ? In fact it looks like '''''PersonaID''''' even hits our bug about it, and shows the bug title as including ''PersonaID '' despite text within the bug referring to ''Persona ID''. This situation seems more confusing the more I look at it. ---------------------------- * within quotes, no space, single word '' "PersonaID" ''<br/>http://www.google.com/search?client=ubuntu&channel=fs&q=%22PersonaID%22&ie=utf-8&oe=utf-8&gl=uk&source=hp&channel=np<br/> ~ 700 000 results. ** with a first page hit on Bug 726207 – [Launch PersonaID] Design for initial web presence ... https://bugzilla.mozilla.org/show_bug.cgi?id=726207 Bugzilla@Mozilla – Bug 726207. [Launch PersonaID] Design for initial web presence on mozilla.org. Last modified: 2012-02-10 16:28:47 PST ... * within quotes, space included, two words '' "Persona ID" '' <br/>http://www.google.com/search?client=ubuntu&channel=fs&q=%22Persona%20ID%22%20&ie=utf-8&oe=utf-8&gl=uk&source=hp&channel=np<br/> ~ 200 000 results ** that's none intuitive less hits than the first search *not within quotes, space included ''Persona ID'' <br/>http://www.google.com/search?client=ubuntu&channel=fs&q=Persona%20ID&ie=utf-8&oe=utf-8&gl=uk&source=hp&channel=np<br/> ~ 200 000 000 results -------------- Once the use of the word is established maybe I would expect Google searches to adapt and be able to establish '''PersonaID''' as a new and fairly unique search term. I suspect such a change could make it easier for us ourself and customising Elastic Search