Interesting blog, graphs often display data better than spreadsheets.
There appear to be two obvious facts from reading the blog
- there are large gaps in data
- there is very low performance on the Support forum for answering questions
The weekly traffic of 3M ends only in 4 per thousand cases in a question.
So I read that as meaning >99% of visitors do not interact with the SUMO in a way that is recorded
- is there any other data about this vast majority, e.g. from any other surveys
- are they visiting and not finding any benefit from the site
- or are they finding some answer or link but not logging on and commenting or voting
- do we have any way of seeing how many of those then follow links to KB articles
So from the remaining minuscule <1%
( and what follows is my guestimate from glancing at the blog charts)
general results seem to suggest
- only about 15% (of that <1%) get any answer deemed helpful or solving the question
( Some of us think there is a problem with answers being marked helpful, that possibly would be better marked solved (see also).)
- about 30% (of that <1%) get no reply whatsoever
- about 30% (of that <1%) get a reply that no one marked as helpful
- ( about 25% apparently missing, what is that?
all the replies are marked as none helpful)
- and another data snippet Helpful and Not helpful buttons not really helpful
As of this morning, the Solved stats vs total number of postings for 4 contributors:
TonyE = 11.1%
the-edmeister = 8.0%
Xircal = 7.9%
cor-el = 6.7%
I only did the stats for the 1st four listed in the Top Contributors
(I was sure I had already posted a reply, maybe I closed it down inadvertently after preview, or is something odd happening with SUMO, I did get an error message from the site earlier today, maybe it is with the lost handle ! )
Interesting blog, graphs often display data better than spreadsheets.
There appear to be two obvious facts from reading the blog
# there are large gaps in data
# there is very low performance on the Support forum for answering questions
<blockquote>The weekly traffic of 3M ends only in 4 per thousand cases in a question.</blockquote>
So I read that as meaning >'''99% of visitors do not interact''' with the SUMO in a way that is recorded
* is there any other data about this vast majority, e.g. from any other surveys
** are they visiting and not finding any benefit from the site
** or are they finding some answer or link but not logging on and commenting or voting
** do we have any way of seeing how many of those then follow links to KB articles
So from the '''remaining minuscule <1% '''
<br/> ( and what follows is my guestimate from glancing at the blog charts) <br/>general results seem to suggest
* only about 15% (of that <1%) get any answer deemed helpful or solving the question <br/>( Some of us think there is a problem with answers being marked helpful, that possibly would be better marked solved [/forums/contributors/704952?page=2#post-36015 (see also)].)
* about 30% (of that <1%) get no reply whatsoever
* about 30% (of that <1%) get a reply that no one marked as helpful
* ( about 25% apparently missing, what is that? <br/> all the replies are marked as none helpful)
* and another [/forums/contributors/706289?last=35914#post-35914 data] snippet ''Helpful and Not helpful buttons not really helpful''
<pre>As of this morning, the Solved stats vs total number of postings for 4 contributors:
TonyE = 11.1%
the-edmeister = 8.0%
Xircal = 7.9%
cor-el = 6.7%
I only did the stats for the 1st four listed in the Top Contributors </pre>
(I was sure I had already posted a reply, maybe I closed it down inadvertently after preview, or is something odd happening with SUMO, I did get an error message from the site earlier today, maybe it is with the lost handle ! )
