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address file empty after last update

after the last thunderbird update, my address book is empty. How do I recover my contacts? I use Windows 7. thanks, Connie Holt [email removed from public] edit: mov… (read more)

after the last thunderbird update, my address book is empty. How do I recover my contacts? I use Windows 7. thanks, Connie Holt [email removed from public]


edit: moved thread from Firefox to Thunderbird section

Asked by cholt8 1 week ago

Last reply by Dropa 1 week ago

Email in archives

Hi, Thunderbird recently changed automatically its version. As a result, all emails in the archive records classified by years have been deleted and my archive record i… (read more)

Hi, Thunderbird recently changed automatically its version. As a result, all emails in the archive records classified by years have been deleted and my archive record is now empty. How can I retrieve the archive emails that have been deleted ? Some of them are very important. Thank you

Asked by mcdanel 1 month ago

all my emails go to junk folder

I use Thunderbird 91.10.0 (32 bit) for my Xfinity email account. (OS Windows 7 32 bit Home Premium). No, I cannot upgrade to a newer version of Windows. A few months ago… (read more)

I use Thunderbird 91.10.0 (32 bit) for my Xfinity email account. (OS Windows 7 32 bit Home Premium). No, I cannot upgrade to a newer version of Windows. A few months ago someone hacked my Xfinity email account, and all my incoming emails began going to the junk folder. I resolved the hacking issue with Xfinity, but still have the problem with the emails going to the junk folder. I have uninstalled and reinstalled Thunderbird, unchecked Enable adaptive junk mail controls for this account, added a filter to send junk emails to my Inbox, I have Reset Training Data twice, attempted to retrain by marking as Not Junk for several weeks, and marking some as Junk. I have tried Do not automatically mark mail as junk if the sender is in Collected Addresses and Personal Address Book. I noticed some McAfee products that were installed on my computer without my permission around the same time, and removed them. I also started receiving numerous phishing emails asking me to confirm purchases I did not make including various McAfee products and other items. These all were deleted and no replies sent to them. Nothing has solved the problem so far, all my messages keep going to the junk folder. Any suggestions would be greatly appreciated.

Asked by Bob 3 months ago

Last reply by Dropa 3 months ago

reinstalled operating system

my windows 10 had a problem had to have fixed they coopied the data and i have the icon oin the desktop but will probable need to reinstall firefox will i lose al… (read more)

my windows 10 had a problem had to have fixed they coopied the data and i have the icon oin the desktop but will probable need to reinstall firefox will i lose all addons and book marks if have to reinstall firefox or do i just sign in and all will be there. i hated to have to do this but apparently they just copied the data and all appps and programs have to be reinstalled

Asked by Mary 5 months ago

Last reply by FredMcD 5 months ago

  • Solved
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sending email via thunderbird

Have written email message via thunderbird. Somehow, the SEND box is now greyed out and the message is not sent. No action knowingly by me preceded this condition. Thank … (read more)

Have written email message via thunderbird. Somehow, the SEND box is now greyed out and the message is not sent. No action knowingly by me preceded this condition. Thank you.

Asked by bruceg921 1 year ago

Answered by christ1 1 year ago

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PrettyGoodP

Hello. I have managed to get to the pgp menu while in a Thunderbird message,but am not sure when it comes to using pgp. Is there a step by step article here for being abl… (read more)

Hello. I have managed to get to the pgp menu while in a Thunderbird message,but am not sure when it comes to using pgp. Is there a step by step article here for being able to integrate,and setup pgp,and send to 1 or more contacts? Thankyou.

Asked by cs999 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

IMAP server not connecting

I've downloaded and installed version 78.4.3 of Thunderbird onto my new (to me!) laptop, and having configured it apparently correctly, the connection to the imap server … (read more)

I've downloaded and installed version 78.4.3 of Thunderbird onto my new (to me!) laptop, and having configured it apparently correctly, the connection to the imap server times out after 100 seconds or so.

I've installed Windows 7 (at my own risk!), Firefox and Avast-free, and am using the configuration settings Thunderbird advise for tiscali users. I copied the latest TBird profile from my old laptop into the Profile folder. The User Name and Ports are the same as those on my old laptop, on which TBird works fine.

I've temporarily disabled email scanning in Avast.

I'm now at a complete standstill, going round in circles, with resultant frustration!

Any comments, suggestions etc, bearing in mind my limited computer expertise, gratefully received.

Asked by silverman166 1 year ago

Last reply by silverman166 1 year ago

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Security protocol error when sending emaila

I installed the latest version 81.0.2 - I WISHED I haden't When sending Emails I get-: 'Thunderbird can't connect securely to website.mozilla.org because the site uses a … (read more)

I installed the latest version 81.0.2 - I WISHED I haden't When sending Emails I get-: 'Thunderbird can't connect securely to website.mozilla.org because the site uses a security protocol that isn't enabled'

Now then, I use exactly the same set up on two other computers but with a older Firefox but all with exactly the same Email versions of an ealier Thunderbird.

Question 1. How the blazes can I stop this error?

Question 2. Why is it that I have to answer Cookie permissions before going to a web site.

Question 3. How the hell do can you turn Google search suggestions off - YES, I have search suggestions disabled! The only sure way is to block them with ADblock - WHY can't it be done in Firefox, paying a sum are they?

EDIT: The link should read-: website-archive.mozilla.org

Dave

Asked by EF80 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

problem of incoming and outgoing mail

hello wqindows 7 thunderbird for 2 days my incoming and outgoing gmail.com emails no longer appear on thunderbird; I can find them on gmail ; a task is running on the bac… (read more)

hello wqindows 7 thunderbird for 2 days my incoming and outgoing gmail.com emails no longer appear on thunderbird; I can find them on gmail ; a task is running on the background without me being able to access it ; thanks for help ; regards

Asked by jfortin56100 1 year ago

Answered by jfortin56100 1 year ago

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  • Archived

I am trying to migrate from Thunderbird under Windows 7 to Thunderbird on Mac OS (High Sierra). Need to move profile info to the new machine

Not sure if this is the correct place to post my question, given the separation of Thunderbird from Mozilla. If this is not the right place, I'd appreciate a link to the … (read more)

Not sure if this is the correct place to post my question, given the separation of Thunderbird from Mozilla. If this is not the right place, I'd appreciate a link to the correct one.

I'm new to Mac OS, have been a long time Windows-7 user, and long ago was a UNIX user at my then employer. But it's past time to say goodby to Redmond.

I want to transfer my Firefox Thunderbird email history as well as my address book etc. from the Windows 7 installation of Firefox Thunderbird, (which says it's "68.8.0 (32-bit)", it was updated today, May 10) over to the new (to me) MacBook-Pro Firefox Thunderbird (version latest as of May 9, so far haven't figured out how to cause the Mac Thunderbird to show it's version info)

While the instructions for copying the profile info on the Windows machine and transferring to another Windows machine are clear, and the instructions for copying an existing Mac profile and transferring to a new Mac are clear, I am unable to find any information on how to move the Windows files to the Mac installation.

I tried copying everything in the Windows "Thunderbird" directory to a flash drive, then tried replacing the Thunderbird files on the Mac with the copied files but that didn't work.

What is the procedure I should be following? For the moment I'll be keeping the Win-7 machine "alive" but would really like to abandon it soon.

Thanks for any suggestions.

(edited the question to change Firefox to Thunderbird - c)

Asked by joe.west1 2 years ago

Answered by sfhowes 2 years ago

  • Archived

DOWNGRADING Thunderbird Ver 78 to previous Ver 68 - APPEAL to ALL the great MOZILLA & THUNDERBIRD experts ...!

Hi: For the past 1 week I'm trying to DOWNGRADE my Thunderbird Ver 78 to previous Ver 68, and have reviewed probably most of ALL the 'hundreds' articles involving this is… (read more)

Hi: For the past 1 week I'm trying to DOWNGRADE my Thunderbird Ver 78 to previous Ver 68, and have reviewed probably most of ALL the 'hundreds' articles involving this issue but it CLEARLY LOOKS that a large amount of users, including myself, have founded this process extremely confusing: I was able to download & install my previous 68-version of Thunderbird BUT I'm missing all bookmarks + messages + and General 68-Ver Settings (!), and I still do NOT entirely understand & know how to properly/correctly restore my original Thunderbird Ver 68 settings ...

The ENORMOUS ABUNDANCE of articles are greatly written BUT unfortunately very confusing for users who are NOT as 'deeply-knowledgeable' with Thunderbird as the experienced MOZILLA-experts so - could anyone from the great MOZILLA-experts put together and send us the 'step-by-step' instructions ONLY specifically related to 'Recover user data missing after Thunderbird update'. I strongly suggest NOT to just sending several links because this approach is not an effective HELP, and it mostly just results in further confusion of users. In advance - many thanks to ALL for your understanding and for helping us to make the great Thunderbird even better ...! Tony H.

Asked by thorsak 2 years ago

Last reply by thorsak 1 year ago