Thunderbird Support Forum

I've downloaded and installed version 78.4.3 of Thunderbird onto my new (to me!) laptop, and having configured it apparently correctly, the connection to the imap server times out after 100 seconds or so.

I've installed Windows 7 (at my own risk!), Firefox and Avast-free, and am using the configuration settings Thunderbird advise for tiscali users. I copied the latest TBird profile from my old laptop into the Profile folder. The User Name and Ports are the same as those on my old laptop, on which TBird works fine.

I've temporarily disabled email scanning in Avast.

I'm now at a complete standstill, going round in circles, with resultant frustration!

Any comments, suggestions etc, bearing in mind my limited computer expertise, gratefully received.

I installed the latest version 81.0.2 - I WISHED I haden't When sending Emails I get-: 'Thunderbird can't connect securely to website.mozilla.org because the site uses a security protocol that isn't enabled'

Now then, I use exactly the same set up on two other computers but with a older Firefox but all with exactly the same Email versions of an ealier Thunderbird.

Question 1. How the blazes can I stop this error?

Question 2. Why is it that I have to answer Cookie permissions before going to a web site.

Question 3. How the hell do can you turn Google search suggestions off - YES, I have search suggestions disabled! The only sure way is to block them with ADblock - WHY can't it be done in Firefox, paying a sum are they?

EDIT: The link should read-: website-archive.mozilla.org

Dave

hello wqindows 7 thunderbird for 2 days my incoming and outgoing gmail.com emails no longer appear on thunderbird; I can find them on gmail ; a task is running on the background without me being able to access it ; thanks for help ; regards

Not sure if this is the correct place to post my question, given the separation of Thunderbird from Mozilla. If this is not the right place, I'd appreciate a link to the correct one.

I'm new to Mac OS, have been a long time Windows-7 user, and long ago was a UNIX user at my then employer. But it's past time to say goodby to Redmond.

I want to transfer my Firefox Thunderbird email history as well as my address book etc. from the Windows 7 installation of Firefox Thunderbird, (which says it's "68.8.0 (32-bit)", it was updated today, May 10) over to the new (to me) MacBook-Pro Firefox Thunderbird (version latest as of May 9, so far haven't figured out how to cause the Mac Thunderbird to show it's version info)

While the instructions for copying the profile info on the Windows machine and transferring to another Windows machine are clear, and the instructions for copying an existing Mac profile and transferring to a new Mac are clear, I am unable to find any information on how to move the Windows files to the Mac installation.

I tried copying everything in the Windows "Thunderbird" directory to a flash drive, then tried replacing the Thunderbird files on the Mac with the copied files but that didn't work.

What is the procedure I should be following? For the moment I'll be keeping the Win-7 machine "alive" but would really like to abandon it soon.

Thanks for any suggestions.

(edited the question to change Firefox to Thunderbird - c)

Hi: For the past 1 week I'm trying to DOWNGRADE my Thunderbird Ver 78 to previous Ver 68, and have reviewed probably most of ALL the 'hundreds' articles involving this issue but it CLEARLY LOOKS that a large amount of users, including myself, have founded this process extremely confusing: I was able to download & install my previous 68-version of Thunderbird BUT I'm missing all bookmarks + messages + and General 68-Ver Settings (!), and I still do NOT entirely understand & know how to properly/correctly restore my original Thunderbird Ver 68 settings ...

The ENORMOUS ABUNDANCE of articles are greatly written BUT unfortunately very confusing for users who are NOT as 'deeply-knowledgeable' with Thunderbird as the experienced MOZILLA-experts so - could anyone from the great MOZILLA-experts put together and send us the 'step-by-step' instructions ONLY specifically related to 'Recover user data missing after Thunderbird update'. I strongly suggest NOT to just sending several links because this approach is not an effective HELP, and it mostly just results in further confusion of users. In advance - many thanks to ALL for your understanding and for helping us to make the great Thunderbird even better ...! Tony H.

I have Firefox version 80.0 installed and Thunderbird version 68 email app to view my email. All was working fine.---I click on Moz T-Bird logo on my Dell Windows 7 desktop computer and a screen appears showing all mail and folders, but now I cannot receive nor send any email. If I click on INBOX, I get a blue revolving circle that continues indefinitely without a message. If I click on SEND message, I receive a message which states: Peer using unsupported version of security protocol. The configuration related to mail.brainstorminternet.net must be corrected. I can log in to my ISP provider website which provides a web-based email interface and then log-in to view my mail. I called the company and checked to see if the IMAP was correct. It was. Hopefully you can offer some suggestions as to resolving this problem.

Firefox Desktop -> Thunderbird

The official instructions on Thunderbird 68.12 state:

Configuring Filelink To use Filelink, you must first create a new account (or configure an existing account) with an online storage service provider.

   At the top of the Thunderbird window, click the Tools menu and select Options, or click the menu button fx57menu and choose Options.
   Select the Attachments panel and choose the Outgoing tab. 

Sounds easy, but my 'Options' menu has no 'Attachments' panel to select, thus no 'Outgoing' tab to select.

The toolbar's "Email a link to this page" button no longer works as before. It now asks me to set up a Newsgroup account. Is there a way to get it back to simply displaying a Thunderbird "Write" page with the link as the body, as it always has?

Here is the consistent app crash message I get from windows. Eventually I reinstalled everything and re-built my installation on a USB stick. What happened? Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	thunderbird.exe
 Application Version:	78.0.0.7453
 Application Timestamp:	5ecfac86
 Fault Module Name:	xul.dll
 Fault Module Version:	78.0.0.7453
 Fault Module Timestamp:	5ecfaf8e
 Exception Code:	80000003
 Exception Offset:	00000000002f1813
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	2057
 Additional Information 1:	b003
 Additional Information 2:	b003e6fdbe082f4b32b49a32821c1c81
 Additional Information 3:	4a02
 Additional Information 4:	4a02a20311d0bfe20bcd60289297124a

How could this be fixed? Replacing xul.dll.?? This upgrade was a big hassle as it took me several days to work through all of this. So why? Did this happen ton others.

One last thing, this portable installation still writes a profiles ini on the local computer used at the standard location "C:\Users\mdw\AppData\Roaming\Thunderbird\profiles.ini". Can this be changed to write on the USB to make it truly portable?

Hello. Trying to paste ordinary excel table in thunderbird message, but it still don't showing borders. Is it impossible to set default border value? So hould I use outlook to copy paste tables in normal use?

Would you be able to advise me how to eliminate this problem below, please? Many thanks, Tony H.

Windows error: 'Computer is low on Memory': 'Your computer is low on memory. Save your files and close these Programs: - Thunderbird - CoolSoft VirtualMIDISynth' (An image is attached).

This error has started appearing very frequently just a short while ago and have NEVER existed for many years - some setting/s must have changed WITHOUT my knowledge, could you suggest what is MOST OFTEN the CAUSE of this for me a totally unknown error, please? Windows System: Ver 7 - Home Premium; PC: Intel Pentium IV

I get from Thunderbird:

An error occurred while sending mail. The mail server responded: 554 5.7.1 <[email address]>: Relay access denied. Please check the message recipient "[email address]" and try again

I get from my alternate client Eudora:

SSL certificate rejected - unknown error.

Certificate:

   Data:
       Version: 3 (0x2)
       Serial Number:
           6e:5d:32:71:32:b8:bb:48:98:9d:7a:ca:6c:42:f6:66
       Signature Algorithm: sha256WithRSAEncryption
       Issuer: OU=generated by avast! antivirus for SSL/TLS scanning, O=avast! Web/Mail Shield, CN=avast! Web/Mail Shield Root
       Validity
           Not Before: Jan  1 12:00:00 2010 GMT
           Not After : Jan  1 12:00:00 2040 GMT
       Subject: OU=generated by avast! antivirus for SSL/TLS scanning, O=avast! Web/Mail Shield, CN=avast! Web/Mail Shield Root
       Subject Public Key Info:
           Public Key Algorithm: rsaEncryption
           RSA Public Key: (2048 bit)
               Modulus (2048 bit):
                   00:e7:10:94:e9:d4:21:2b:76:38:34:a7:a7:3b:4e:
                   a7:92:94:e1:e6:46:72:14:85:2d:18:cd:55:c8:30:
                   73:1e:f2:51:1e:73:c6:2f:6c:36:96:e9:cb:1e:56:
                   92:c8:d8:15:85:4c:e4:65:8b:7b:27:1b:e0:84:9d:
                   97:9f:40:de:b2:f0:8d:6c:01:92:8a:fc:b6:62:d6:
                   48:e4:22:d5:fd:99:3a:f9:a3:33:fb:fa:7c:58:07:
                   55:9f:19:ff:9f:3a:64:dd:bd:07:d2:ed:bc:39:20:
                   51:bf:fe:ca:60:e0:cd:b1:71:d9:54:a7:ba:d1:8e:
                   d0:a0:1c:1b:d3:0c:98:05:79:d7:b1:d2:80:4b:a0:
                   c8:e2:e2:64:80:dd:58:af:d6:7c:9a:66:b0:83:b3:
                   19:76:ab:5f:ad:a6:27:3f:f1:f4:6e:72:dc:47:c0:
                   4d:b7:2a:c0:be:65:6f:3f:73:fd:4e:28:ab:e6:8c:
                   20:4b:6c:32:ce:00:bd:45:7a:1e:fa:d9:b7:57:0d:
                   5a:89:31:34:fe:22:78:8b:56:eb:57:f6:c0:e6:8d:
                   44:f1:7e:a5:2e:3c:7d:f3:ef:82:95:69:a9:6f:5d:
                   fb:e6:e2:dc:b3:1f:91:ce:20:a0:bc:b3:05:3a:8c:
                   98:61:2e:06:9e:28:cd:02:73:ae:34:0d:cb:1f:67:
                   f1:41

Email address removed. Do not post sensitive information in a public forum. See Mozilla Support rules and guidelines

I recently found that when I try to send email in Thunderbird using my gmail account, I get a notice that cookies are disabled, and I need to enable? This only happens on 1 of my 4 accounts. The other gmails do just fine (except I can't sign into gmail anymore on any of them). I can receive but not send. I tried adding the different imap addresses in my "allow cookie" and it still won't work. Now before someone says to clear cookies and cache, and try again, I did many many times. What got me to notice this is because these emails are rarely used, and gmail is blocking me for some dumb reason.

i changed my password for my google email now thunderbird keeps saying authentication error even though i am using the correct sign in email account and new password

Apologies if I am in the wrong place - cannot find a way to ask a question re Thunderbird Three days ago for no obvious reason, I opened Thunderbird I was asked to enter my password for each of my 4 email addresses. All are with Virgin Media -two have '@ virginmedia.com' and two '@ntlworld.com.

If and when I do find a way to sign in/register I will post my problem there.

Rgds Damascus

Thunderbird 60.6.1 . TB came with default themes a dark and alight. I have downloaded a compatible dark theme I like much better than the default theme. In years (release versions) past we had a remove button in the ad-Ons app to remove themes wee had downloaded and installed. The current TB version only has a remove button for the themes I have installed, the default themes have no method of installing.

I have tried all the suggestions available on the internet to no avail. Most of the suggestions do not address TB 60. I cannot even find where the themes are installed in Windows 7 to rename.

Yes, I can open Ad-ons > Themes and change the theme anytime I want. I use Calendar for job appointment dates and addresses, when the date arrives I print out the calendar page for use with GPS locations. Printing an entire page in black uses a lot of black ink, so I have to switch to a lighter theme before printing. With four themes in Ad-ons it becomes less usable as it is, with only two themes it becomes a lot easier to switch back and forth.

The best approach would be to have a button on the calendar' day page to switch from colored theme to B&W theme, but that might force the printer ink manufacturers into bankruptcy.

Sorry if this is the wrong place to post about Thunderbird, but this is where your online support pointed for contact.