Thunderbird Community Forum

I was sorry to see that the 128 Nebula release did not fix the longstanding problem that Thunderbird is very slow to load in Sonoma, and has been since the Sonoma release. This is with 128.0.1esr (64-bit) on an Apple M1 Mac Mini with Sonoma 14.6. I have the same problem on a 2018 Mac Book Pro running Sonoma with an Intel chip. The problem is NOT manifest on a 2013 Mac Book Pro running the last release of Big Sur. In all 3 cases the same email accounts are loaded, so it is some interaction with the OS. (I previously reported this for Tbird 115 under Sonoma, with no resolution.)

Specifically, when I start Tbird 128 on the Sonoma M1 the window comes up in about 2 seconds but contents are blank. The contents don't fill until about 30 seconds. This makes it painful to quickly hop into email to do something, so I am resorting to Apple Mail when in a hurry. If I do the same on my 2013 Big Sur machine, it's 2 seconds for the window to come up and 8 seconds for the content to fill. Upgrading from 115 to 128 did not change this on any of the machines.

None of the enhancements of recent releases are of sufficient value to compensate for this, so I wish the team would focus on ensuring speed on all platforms. Is there any clue what is going on?

I am currently on Ver 115.12.2 (32-bit), but I've had this problem over several versions. I recently downgraded from the 64bit version (for a different reason), it had the same issue.

Old messages in the Inbox are listed twice, including those that have been read. New incoming messages are not duplicated, messages where I've deleted the duplicates are not again duped. Messages that get filtered to or moved to folders are not duped. Old messages that are in folders are not duped.

I have several email accounts in TB, and I only see this on my most active- of course! I have compacted all folders many times and rebuilt the Global Database with no effect. I tried opening in Troubleshooting mode and they are still duplicated. It is a POP account.

Hi,

All inbox emails, except for the most recent ones, now appear to be empty. Can these be safely recovered?

Any advice on how to repair/recover these files would be very welcome!

Hi,

since I installed Ubuntu 24.04 Thunderbird (V. 128.1.0 as snap app) changes the path of the local directory each time I restart Thunderbird. My original path to the local directory points to a mounted drive e.g. /media/username/disk... Thunderbird changes it to /run/usr/1000/doc/.... How can I avoid this? The same thing happens also to the path of the signature file.

Thank you for your help! Ubuntu

The operating system: Windows 10. The content of messages in the inbox or in the sent folder disappears. Emails from a continuous period are disappearing, for example, now they have disappeared from 12th July at 9:45 to 22nd August at 12:13. The messages are visible on the list, but they have no content. They had content before. Moreover, when I deleted all the emails from such a folder, its file size on the disk did not decrease to 0. The problem started to appear the day before yesterday. It had never happened before. How can I fix this problem?

Greetings. Long-time Thunderbird user on PC and before now trying to load onto 2024 Macbook pro. Configuration identical to that on PC and have checked with person running with same configuration on mac. When tried to initially configure Thunderbird reported could not find email settings though email and password were correct, so configured manually.

Now trying to send mail get "login to account "smtp.gmail.com" failed. No way to bypass and do not know how to fix. Outgoing sever is SMTP and is configured correctly using OAUTH2.

Tried running in troubleshoot mode but no difference. Also not receiving any email.

thanks much for any tips jp

I tried to do an import of a backup profile that was very large, greater than 3 GB. System says this file is too big to recover. Error console is as follows:

1725191863571 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:559:15 1725191864673 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 1725191864673 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. 4 msgHdrView.js:4194:6 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:400 stretch:100 src index:0): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Regular.woff2 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:400 stretch:100 src index:1): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Regular.woff 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:600 stretch:100 src index:0): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Semibold.woff2 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:600 stretch:100 src index:1): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Semibold.woff 2 This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. importexport Some cookies are misusing the recommended “SameSite“ attribute 10 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: Table discarded (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: Table discarded (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 InstallTrigger is deprecated and will be removed in the future. impala-min.js:1:31868 Uncaught TypeError: tab.browser.contentWindow.showTab is not a function

   toImport chrome://messenger/content/mailCore.js:587

mailCore.js:587:39 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.jsm:659
   _importMailMessages resource:///modules/ThunderbirdProfileImporter.jsm:588
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.jsm:248

2 ThunderbirdProfileImporter.jsm:659 NS_ERROR_NOT_AVAILABLE WebGL context was lost. 2 Troubleshoot.sys.mjs:710:17

I have been a staunch supporter and user of Mozilla for years, and a few years ago, began to use Thunderbird for my Gmail account on all my computers. Each time they asked for a donation when installed, I contributed because Thunderbird is an awesome platform to use. I am in electronic security field, and have to use legacy software for older platforms I have out there, as I have been in this field for 54 years, and started my own business 23 years ago. IP video, access control, security systems, etc etc. I have Windows 7 Pro desktops and laptops, and Windows 10 Pro machines as well. Daily I send pictures I take during the day, with my iPhone and email them to myself, to convey each and every job or project I work, kind of a daily record I keep in Paperport that I have done for years. Last evening I sent several emails with pictures of the past week, I can view them on my Inbox message page, typically, and then save all to the specific folder needed. Done this for years.

 Well, tonight, I emailed several pictures from projects I worked on today, greatly detailed, and when I went to open them in my Thunderbird account, the pictures would not display as normal, within the message opened, and when I saved them to a folder, they were invalid and would not open. File size is there, but no viewable image, does show the proper file name, iPhone IMG_1793.jpg, for example, but would not open.

If I try and open with Windows Photo Viewer it notes can't display this picture because the file is empty.

  I opened my Thunderbird in another Laptop, with Windows 7 Pro, same thing...

I opened my other Laptop, Windows 10 Pro machine, in Thunderbird, the same message shows the image within the message, as it did on Windows 7 did just last night.

 With 2 of my Windows 7 Pro Machines doing the same thing, am I being pushed out of using Windows 7 Pro by this means???

Every time I have loaded Thunderbird on another of my Desk tops or Laptops, I have donated. Because I appreciate what it does for me. These images are just an example, some had my CC info, could not attach that!!

 Please help me. Harry Savage

The time window happens overnight and can be for about 70-80 emails.

I am Australian & live in Australia, so the times are obviously quite different.

This is what I see when I click to read each email. --_002_DM3PR13MB0800FB153AD5FF01A5F88E16AD3C0DM3PR13MB0800namp_--

Regards, Leon

I have two email accounts coming in to my Thunderbird app on the desktop. One account stopped loading messages to my inbox. I can get the messages on my phone for that account if I access them I don't use Thunderbird. I'm getting message that certificate if not valid. I did the trouble shooting for Thunderbird and cleared the cache. Can you please help? I downloaded the trouble shooting file if needed.

Hi

I hope someone can provide me with some advice.

I have used Thunderbird since its birth and have always found it reliable. However the latest release seems to be having problems with moving emails.

Example 1 - I moved an email from my Inbox to a special folder. The email was present in full before the move. Only the header appeared to be copied. I could not undo this and attempting repair on both inbox and other folder failed, as did exit and re-start. The result is that this email is lost.

Example 2 - I went to do a bulk move from the search window (something I have done hundreds of times before without incident). As usual CTRL A, Move to <new folder>, emails greyed out but nothing happens. Exit, return, repeat - same result.

At other times, both these type of operations work fine. But it is unpredictable.

Relatedly, I observe that on start-up the Inbox initially shows as <no messages> and takes several seconds to populate. Also, my auto-filing Rules are also working inconsistently.

These two points, and the two examples, are new issues for me since 128 release. I am using Windows 10 Pro on an HP Envy 17" laptop.

Any suggestions welcome as I am now concerned about losing emails!

Best wishes Roland

I need to move about 50-100 emails from one profile to another.

I am using the current Thunderbird and using POP3 on a PC running Windows 10.

I lost thousands of emails (not sure why) but after a few days was able to set up the profile from a backup to recover them.

Now I need to get the emails that came in and were sent during the week it took me to set up the backup profile.

Thanks in advance for any assistance.

Lew Siegel

I use k-9 email on android phone and tbird on desk top.

I have messages on K9 I need to read on desktop but the don't appear on tbird client even though they are clearly visible on k-9

I tried to forward it but even tho k9 appears to send it is not delivered when I look in tBird

I need attachement.

First, here's how I process incoming email, which first goes to my Gmail address. I delete about half of my messages unread, and about one-quarter more after reading/scanning them. The remainder are then downloaded after I open TB on my Windows PC and select Get Mail (F5).

'Until about Aug. 20, everything worked as planned, even though TB was also downloading some of my Sent messages.

But since then, with no setup changes made by me, TB also includes ALL the messages that I previously deleted at the Gmail site. So I must delete them again, a tedious, annoying process. Experimenting, I overcame the problem by permanently deleting the trashed messages at Gmail before launching TB. It also amount to double deleting, but it is much faster that way.

WHAT MUST I DO to restore the previous functionality of this process?

I'm not a techie, but began using Eudora over 25 years ago, so PLEASE don't replies with guesses.

Recently a pop-up asks me to enter a password to receive/send messages in my Thunderbird emails. Each time I enter the password, the pop-up message comes back w/in seconds asking me to retry or enter new password or cancel. It seems there is difficulty logging in as imap-mail.outlook.com has failed to connect. Does anyone have any suggestions on how I can correct this issue? In simple terms please with step-by-step directions. Thank you kindly!!!