Thunderbird Support Forum

I'm receiving the following error message when I try to send an email from Thunderbird.

Sending of the message failed. An error occurred while sending mail. The mail server responded: ziX7ooJ0l4EgW :: auth :: Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.4 cv=Qr6Yn3+d c=1 sm=1 tr=0 ts=6384f8ce p=1izTGc71AAAA:8 a=xguUmCff7be/vYiU6/ID+g==:117 a=xguUmCff7be/vYiU6/ID+g==:17 a=r77TgQKjGQsHNAKrUKIA:9 a=Ks1SmdWWAAAA:8 a=UqCG9HQmAAAA:8 a=3j4BkbkPAAAA:8 a=eRzo0bfSAAAA:20 a=p6cw5ROcczBTY8fCGsYA:9 a=QEXdDO2ut3YA:10 a=7mknM4vu82kA:10 a=ewhqHJpfhVsA:10 a=Hc5V-2FK1zEA:10 a=G7SgPBRoAAAA:8 a=lJjz8N4HAAAA:8 a=kkizs83EAAAA:8 a=CWjFzdpdcKlNI9vrbKoA:9 a=xLmzFpynNPAt7toaZjJnvV2aOV0=:19 a=q465J05AVz5KQVXg:21 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=_W_S_7VecoQA:10 a=lqcHg5cX4UMA:10 a=_BBAC6kWNwMA:10 a=ImwWUX5h3JJ3gRE9moBe:22 a=G2-kVQIMf0miSZpEZOgA:9 a=U9sx7f-Jpwt2rUKi:18 a=HXjIzolwW10A:10 a=T6a71-JsGAwA:10 a=BXzD6OJLx4YeuHIu5Rcl:22 a=WDjLBJkNtBecYPn8dfg7:22 a=f6dMg1-r_ZCF39mUAS54:22 a=2rYB-OeQH5pmQqQB7sEg:22 a=a22wN97icV1lDv-R37Cc:22 :: 100.00. Please check the message and try again.

Hi, My inbox shows that there are messages in the inbox but it does not display them. Any action on the inbox gives the msg. "The current operation on "inbox" did not succeed. The mail server for account (my Optimum acct) responded: IMAP4 server terminated connection." I can see the messages on the Optimum website.

I forwarded my incoming mail to a Gmail account and can see the incoming msgs there. Also as can see them on my Apple phone.

Upgraded to latest version of Thunderbird. No help. Other folders seem okay. When I look at the ImapMail folder, I see the msf file for INBOX but I do not see a file for the inbox emails.

I am on Windows 11 and use MS Defender for security

Please help - Thunderbird is my workhorse and contains all my important files. Thank you! Carol

A HUGE Complaint I have is Exporting Account Files, I wanted to Backup (Export) my Email Accounts (many accounts) to use on a new Thunderbird Win 11 Notebook install (I have many because I do remote IT for clients), but Thunderbird ONLY offers a selection to BU Accounts AND ALL EMAILS (Messages)!

With 12+ Email accounts and all the Emails (which I don't need since they'd be downloaded anyway with a SMTP setups), the accounts BU ends up being 6+ GB and it usually fails when I try to use the Zip File to "Import" into the new Thunderborg install !! The Thunderbird Team NEEDS to give users the option of ONLY backing up all the Account Settings, NOT INCLUDING EMAILS!! Can you give this Feedback to the Mozilla Team??

When using a very badly designed add-on to delete what I thought were Sync settings, I instead deleted an address book. I have four address books in addition to "person" and "collected," but I should have five. There is lots of valuable info in that fifth one.

I've found the SQLITE files that I believe are my address books, but I don't understand the naming conventions like this:

abook-3.sqlite abook-3.sqlite-shm abook-3.sqlite-wal abook-3.v3.sqlite abook-4.sqlite abook-4.sqlite-shm

And I don't understand how to either (a) identify the address book I want to recover (I have backups), or (b) re-instate it in Thunderbird.

Any help, suggestions or pointers to previously-written directions for this situation would be much appreciated.

Hi, For a few months now, I've had random issues with mail attachments. I cannot find specific conditions but it seems some attachments are not correctly downloaded by thunderbird while others are. In my latest issue, it concerns a pdf file attached to an email i received. If I try to open the file, thunderbird show a blank tab. If I download the file on my computer, I get a corrupted pdf file that is only 34bytes (thunderbird says it should be 218Kb). On another recent email, a 506Kb attached pdf file is working correctly. It is a gmail account and if I go to the gmail webmail, I can see/download the file correctly

Any help would be appreciated

Hello, is there any way to sync settings/accounts etc with another computers? Have 2x work computers, 2x home computers and if I change something in thunderbird, it's really annoying to make changes in other computers too.

Any way to sync that please? Using latest thunderbird version.

Hello!

Is there a way to change the sort view (of all folders) to 'unthreaded' as default instead of the current default being 'threaded'. (See attached image)

Since the last update, I have to manually change the view to 'unthreaded' for each folder each time I restart Thunderbird. Very cumbersome.

Perhaps somewhere in the Config Editor?

Kind regards

Hello, Each time a new release comes (102.4.2 actually) and I accept the upgrade, the problem reappears : it is impossible to load any mail from previously configured POP3 server (gmail or others). It is also impossible to send emails with previously configured SMTP server. In this case, the only solution I've found consists of:

 - creating a new profile.
 - configure POP3 and SMTP accounts, which now works (!).
 - transfer emails and abooks from old profile to the new one.

The profile corruption occurs during upgrade process and I think that the bug is located in this upgrade process. This is not related to a wrong security configuration or wrong password. Notice that the problem occurs on two PCs on two different locations. The common point to both these installations is that the profile is located on a NAS rather than on the default directory... I've not tried to perform a software update with the default directory. Thank you for your help. C. Capel

Somehow I managed to set ALL my received messages as "this message is a draft" with a little pencil or pen figure up there. I don't know what I did to cause it. I tried going through them turning off the Edit button on the emails. It doesn't Stick. It doesn't appear on messages received that were transferred to the delete folder (using delete button). It doesn't appear on my archives - haven't moved between In folder & archives. I've troubles enough. The problem doesn't occur in the deleted or Sent folders. I don't have anything in the draft folder. How do I get all my received In box messages to no longer be labeled editable? I keep some of this stuff as evidence of payment or donation for tax purpose. I don't want editablility. Sincerely, Your Feathered Klutz Keetbird

Since the above version of Thunderbird was downloaded, I have been unable to send email. Reception is okay, and I can send over other platforms via phone and webmail. Thanks KenM

Who thought that it was a good idea to HIDE a control to unthread messages? Who thought it was a good idea to default to threading at installation? Has anybody there ever had a real job? Thank heavens we saved old revisions of T-B because every damn time some genius touches it they make something worse. Even the simplest things...like the folder color debacle...demonstrate that T-B is untrustworthy. YOU ARE WASTING OUR TIME. THIS THREADING NONSENSE WAS THE LAST STRAW. UNTHREAD! UNTHREAD! UNTHREAD! UNTHREAD! UNTHREAD! AND DON'T GIVE US A BOATLOAD OF CRAPPY CODE TO EXPLORE...an uncheck will do just fine, MASTERMINDS.

When I go on my emails, they have disapeared from all my folders - inbox, sent, draft and trash. To bring them into view, I need to click "properties" and new screen appears and I click on "repair". I have to do this every time and when I switch to a different folder, I have to do the same again. At least I can see my emails but I should not have to do this every time.

Have one PC that thunderbird is crashing on. Program appears on the screen for a second or two then crashes, then I get the crash report popup. I tried starting thunderbird in safe mode and had the same results. Here are the last two crash reports, I have more if needed. bp-69869915-73ce-42e9-ab1b-30bbf0221122 bp-2b617d21-dc6c-4dcb-863f-27ff50221122

Thank you for any help that you may offer.

I have created a Google WorkSpace account for retrieving and sending emails. Within the account, I have a main eMail address shown here as "main" for illustration. "main@larents.biz" I have several alias sub-accounts that take the form "SubAccount@larents.biz"

I'm seeking to be able to retrieve mail Google places in my "inbox" and/or mail filtered so as only to appear in my "SubAccount" .

I've followed instructions to set up account with incoming server "pop.gmail.com" with a user name of "main@larents.biz" outgoing server "main@larents.biz - smtp.gmail.com"

I've also changed permissions to allow cookies as suggested by one web site.

Thunderbird asked for various p/w and automatically filled in the eMail menu with "inbox" and "Trash", but when I ask "Get Messages" , Thunderbird says "Sending of password for user "main@larents.biz" did not succeed.

Can Thunderbird be configured to retrieve mail from Google workspace accounts. I've been successful on getting it to retrieve eMails from a regular free gmail account. I've been careful to make sure I don't get them confused.

Since updating to the latest release, feeds haven't updated. I've tried pausing and restarting, pushing the get buttons, restarting etc. Not sure what else to try!