Thunderbird Support Forum

As stated in the question, messages older than 1000 days are not deleted (this is a POP server). This is on my Desktop which is my primary PC. I also have a laptop using Thunderbird with "Leave messages on server" but with neither option (Number of days or Until I delete them) checked. The purpose of the laptop settings is that since it is not my primary PC I don't want it to delete anything from the server.

I did quite a few searches and the closest thing I found was another user who had migrated to Thunderbird after using another mail client for years, and it sounded like after they installed Thunderbird, they imported their old emails from the old client and then began using Thunderbird. The explanation they got was that any emails that had not been downloaded from the server by Thunderbird would not have a download date in Thunderbird and would therefore not be subject to the "older than xxx days" setting. That scenario doesn't apply to me because I have been using Thunderbird exclusively for at least 5 years, so all emails on the server that are less than ~1825 days (5 x 365) were downloaded by Thunderbird. All emails older than 5 years have long since been deleted from the server manually.

Either I am misunderstanding the "For at most xxx days" setting or something is not working properly.

I have imported a public key in my openpgp key-management/ In my settings of the end -to-end keys: preference of key technology: choose auto the key technology by the available keys. I have read openpgp standard supports inline en s/mime encryption but what is used by thunderbird when I choose openpgp as key encryption when i type/send an email (w/o attachment by myself). I ask it because my correspondent only decrypts inline encryption.

Hello and thank you for your help, I am trying to find my old Mozilla Thunderbird, e-mail account my older computer does not work, anymore, I have not used my Thunderbird, e-mail account in over five years, because I am on a newer computer. And could not access my information on the older computer that does not work. I could really use all my information and EMAIL account for Thunderbird, because I have many years of information on all those emails, I can’t find my password, 0r email address for Thunderbird emails, because I have not used my Thunderbird account in over 5 years. My old computer does not work and Thunderbird Email is a great program. How could I get my old emails back? And working. If you could please give me more or less a time, and date, to wait for your response, so I can wait for someone to help me, and not lose that opportunity. It would be much appreciated, so I don’t miss contact with someone that can help me with this matter. I am in the East coast. And thank you for any concern in this matter please help.

I'm encountering an issue with searching for messages that have been moved from the inbox to various folders in the local archive. After manually sorting messages by topic into designated folders, the search engine appears to correctly identify and list all relevant messages (as shown in picture 1). However, when I attempt to open a message from the search results, the subsequent window is blank (refer to picture 2). This suggests that while the messages are displayed in the search results, they cannot be accessed as their links lead to empty pages.

I have temporarily resolved this issue by rebuilding the global database using the steps provided in the following link: https://support.mozilla.org/en-US/kb/rebuilding-global-database. This fix, however, only applies to existing messages, and the indexing breaks again for new messages.

Similarly, toggling the search indexing on and off for specific folders only indexes the messages that were present during the indexing process. This problem persists across multiple installations of Thunderbird, indicating it is not isolated to a single instance of the software.

Is there any option that I should set for correct messages indexing?

Is there any setting I should adjust to ensure messages are indexed correctly?

I've been having trouble trying to copy text to the clipboard (in all programs, not just TB) and fiddling around yesterday while trying to copy a paragraph from a TB message to insert it into a Word document, I've unintentionally b* up TB's inbox display. Previously it showed message headers on the left and senders on the right, in bold if as yet unread, and all close set (no spaces between lines). Now however it shows them in table form, with sender and header on the left end of each cell and the date at the right end. What do I have to do to restore the original display mode?

I want to customize shortcuts in Thunderbird using tbkeys but I can't find the right command name.

In the description is written: "Most command names can be found in the main command set file of the Thunderbird source code."

But where I can found all/ more/ other command names?

In my case I want to change:

• "Move to previous UI element" (default: Shift + Tab)
• "Move to next main UI area" (default: F6)

listed in this overview

I have a Gmail account and Talktalk account, both on TB, and sometimes as a reminder to myself I send an email from Talktalk to Gmail. However these emails do not appear in my Gmail inbox but instead go to All Mail, Important and Unwanted folders. How do I stop this.

Today, most of messages have suddenly disappeared from my TB inbox, leaving only the most recent 105 out of approx. 18,000. I have not performed any operations (compacting, archiving...) that could have caused this.

I immediately invoked the 'Repair Folder' command, which did not resolve the problem. Further investigation revealed that the 'Inbox' file ('Profiles' folder) actually contains only 105 messages - seems like the 'Repair Folder' truncated the file!

Fortunately, all the messages are still on the server. My question: Is there a method to 'force' reloading of the missing messages?

Thanks, Ray

How do I disable automatic translation of Thunderbird messages by Deep-L (or any other machine translator)? This morning I received an email from a family member, written in German. Underneath the original message was an automated translation into English by Deep-L. I didn´t ask for this translation. I speak German as a second language, as well as other languages, and I enjoy using my linguistic abilities. Furthermore, I don´t like my private messages being passed to a database without my permission. If I want a translation of a message, I´ll ask for it.

This is evidently a new, annoying feature. I had an email exchange in German with someone just a few weeks ago without this intervention. I have tried searching the settings tab on Thunderbird, but have not discovered anything about Translation settings (not under Language settings, as far as I can see).

How do I disable Thunderbird sending emails for unwanted translation? Thank you for your assistance.

I have been struggling with slowness in Thunderbird in recent months (Windows 11, mid-range Lenovo laptop). There is often a distinct lag during even the smallest operations.

Examples are: selecting an email, closing a tab, typing, calendar events editing.

TB process in Windows usually uses 1000MB RAM. RAM is around 60-70% usage usually. I never have the same slowness issues with other applications.

I tried quite a bit: safe mode testing, removing extensions, compacting folders and more tips. I ended up removing Thunderbird and my profile entirely, and reinstalled the latest version with an empty profile. I just set up my Gmail and other email account. No extensions installed, yet still the same issue.

Could it be that something is still there from a previous install, if I removed my profile?

I've been using Thunderbird in Linux and Windows for years with moderate issues that I was able to resolve, but am now really puzzled. Please help.

when opening Thunderbird it may show on the bottom left of the page that there are a number of messages to download. It will show how many messages are supposedly being downloaded yet no messages are actually downloaded?

All of a sudden all of my Comcast accounts are receiving the message: "Alert from account XXXXXX: Temporarily blacklisted IP Address - Try again later". Contacted Comcast and elevated all the way up to the top technical group and was told it was a Thunderbird issue. Tried resetting passwords, etc to no avail.

My Thunderbird v. 115.10.1 (32-bit) Been using TB forever w/ GMail accounts Primary E-Mail is missing folders and has duplicate folders, one [Gmail] is inside the Inbox another is outside. Has [Sent] Doesn't appear to contain anything in either Junk and Trash folders. But, they do when I open GMail in my browser. My secondary E-Mail has no [Gmail] folder but does have Sent Mail, All Mail, Junk, Spam, Trash (empty), Trash and 3 that I created. This E-mail seems to function more completely. Is there a "repair install" a file to edit or something else to get me back to 100% operational? Can send folder properties if helpful. Image attached.

There is no option for message headers under View. How can I see email message headers in Thunderbird?

I Googled how to do this but they all say there is an option in the main menu under View. Maybe at some point there was, but not now. So how can I see the email headers?

I've been running Thunderbird for years on Gentoo which has version 115.10.1 as the most recent. I don't send much mail so I'm not exactly sure when this problem occurred, but I'm unable to authenticate with my SMTP server. I have not changed any configuration. Some weeks ago a changed my password on the server, but I made the appropriate changes to Thunderbird password manager. All settings, username and passwords are 100% correct as I copy pasted all of them. IMAP on the same server (uses same credentials) works.

I have tried deleting and re-adding my accounts which did not help. I have also tried deleting my profile folder. All other mail clients (e.g. claws-mail, kmail, mailspring) with the same SMTP server don't have any problems sending mail. This problem seems to only affect Thunderbird and Thunderbird forks such as Betterbird.

I have no firewall and am using SSL authentication with cleartext password on the SMTP server.

I get the following output to console on attempted sending of message:

console.error: (new Error("Server error 503 Service Unavailable", "resource://services-settings/Utils.sys.mjs", 390)) console.error: mailnews.smtp: "Command failed: 535 Incorrect authentication data; currentAction=_actionAUTHComplete" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.send: "Sending failed; Unable to authenticate to Outgoing server (SMTP) mail.kapsi.fi. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI="

In the column "Date" field, and in the Inbox folder only, only a time is displayed, but no date. Widening the column has no effect. Date and time are displayed in other folders.

Everything is gone? All my organized folders, everything. It prompts me to set up everything again. It then gives more prompts I don't understand. What should I do? This is a disaster

I got this error message and don't know what to do with it. All the other subs under gmail (sent, all mail, etc) are fine. No current inbound gmail displays under "inbox," though it does in "all mail." While checking by using gmail app, everything seems fine. How can I reopen or repopulate my inbox? Thanks.