Thunderbird Community Forum

thunderbird keeps stating the following: Sending of the message failed. There was an error attaching My 2nd photo spraying P1080183.JPG. Plese check that you have access to the file.

I get this on the 3 pictures I took myself. What is wrong with your system now? Is this an AI problem? Why am I getting questioned on my pictures now??? Very irritating since no one can answer this simple question.

Pictures are of my area / since I can't find any version number for Thunderbird / but it is updated always it is the most current when AI is present

My machine Intel i3 6100, 16g of ddr4, windows 10. 250 gb ssd +1 tb mech hard drive

Over the last week or so, I call up Thunderbird then when I click on anything, it just comes back "Not responding" Any ideas?

Thanks in advance Tony Sneath

I'm asking this question so I can post some helpful information for people wanting to create a backup of their profile.

If you are using Windows OS and you got your download from the official website: https://www.thunderbird.net/en-US/thunderbird/all/

How do you locate the correct folder to backup? The backup must contain everything, profiles, mail accounts, emails, address books, calendar, preferences - the lot. The backup can be used to transfer between computers.

My Address Book appears to be old and out of date. There's at least 10 years of emails in there somewhere. Random old emails are there, but what's visibile is not really useful here and now. How can I restore at least some degree of usefulness?

I have sent this problem before and the problem continues on a HP-DeskTop & HP-LapTop.

In simple terms, Thunderbird stops saving SENT messages to "Copies & Folders". I can fix the problem by going to the "Tools / Account Settings" and pushing the "Other:" and going back to "Sent" Folder on:

This works for a while until it stops working again which I don't know until I look at my SENT folder again and find that copies are not in that folder (again !!!)

 Application Basics

   Name: Thunderbird
   Version: 140.11.1esr
   Build ID: 20260522210329
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:140.0) Gecko/20100101 Thunderbird/140.11.1
   OS: Windows_NT 10.0 26200
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 2
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 7.8 GB
   Disk Space Available: 566 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.ionos.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.ionos.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.140.11.1esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled:
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     GPU: 1
     Utility JavaScript Oracle: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     Location
     ID

       Amazon.com
       extension
       1.1
       true
       app-builtin
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       app-builtin
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       app-builtin
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       app-builtin
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       app-builtin
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.4.1
       true
       app-builtin
       default-theme@mozilla.org

       MoreFunctionsForAddressBook
       extension
       1.0b7
       false
       app-profile
       {3e17310d-82e8-4a43-bd2f-7c3055bfe589}

       Dark
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Trend Micro Internet Security
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: true
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19751 git hash: b0098a1ebdb0) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.2111)
     WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19751 git hash: b0098a1ebdb0)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19751 git hash: b0098a1ebdb0) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.2111)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19751 git hash: b0098a1ebdb0)
     WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Target Frame Rate: 60
     DirectWrite: true (10.0.26100.8521)

     GPU #1
     Active: Yes
     Description: Intel(R) UHD Graphics 630
     Vendor ID: 0x8086
     Device ID: 0x3e92
     Driver Version: 31.0.101.2111
     Driver Date: 7-19-2022
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 843b103c
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
     CMSOutputProfile: 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
     Display0: 1920x1080@59Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
     OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None VpSR=Not Supported VpAutoHDR=Not Supported
     SwapChainTearingSupport: Supported
     GPUProcessPid: 216148
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: disabled by default: Disabled by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by defaultblocklisted by env: Blocklisted by gfxInfo
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled unless in Nightly, or Early Beta on Wi
     WINDOW_OCCLUSION: available by default
     VIDEO_HARDWARE_OVERLAY: available by default
     VIDEO_SOFTWARE_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: available by default
     REMOTE_CANVAS: available by defaultblocked by runtime: Disabled without Direct2D

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Headphones (ELECTRA)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&005d\8&8585025&0&4142A4A72B54_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Headset (ONYX Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1b2c5521&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       E2340 (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&3036eb43&0&0201
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Headphones (HELIX
       )
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\8&8585025&0&AE36B16A5C6D_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Headset (HELIX
        Hands-Free)
       BTHHFENUM\BthHFPAudio\9&a71881c&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Headset (ELECTRA Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1d4ae6ab&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Headphones (WH202A)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\8&8585025&0&4A7F38380AF9_C00000000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Headphones (ONYX)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\8&8585025&0&89BBBBD71C5A_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headset (WH202A)
       BTHHFENUM\BthHFPAudio\9&33da8da4&0&97
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       1
       default: 16000, support: 16000 - 16000
       48 - 160

       Headset (ELECTRA Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1d4ae6ab&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Headset (ONYX Hands-Free)
       BTHHFENUM\BthHFPAudio\9&1b2c5521&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0671&SUBSYS_103C843B&REV_1000\4&3036eb43&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headset (HELIX
        Hands-Free)
       BTHHFENUM\BthHFPAudio\9&a71881c&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\MRR\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\MRR\AppData\Roaming\Thunderbird\Profiles\16t86faq.Mike\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\MRR\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini

 Important Modified Preferences

   accessibility.lastLoadDate: 1545489581
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 1250354
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.hashstats_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.cache.disk.telemetry_report_ID: 7
   browser.search.region: US
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 140.11.1
   font.internaluseonly.changed: true
   font.name.monospace.tr: Consolas
   font.name.monospace.x-baltic: Consolas
   font.name.monospace.x-central-euro: Consolas
   font.name.sans-serif.tr: Calibri
   font.name.sans-serif.x-baltic: Calibri
   font.name.sans-serif.x-central-euro: Calibri
   font.name.sans-serif.x-western: Times New Roman
   font.name.serif.tr: Cambria
   font.name.serif.x-baltic: Cambria
   font.name.serif.x-central-euro: Cambria
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   font.size.variable.x-western: 18
   gfx.crash-guard.d3d11layers.appVersion: 102.10.0
   gfx.crash-guard.d3d11layers.deviceID: 0x3e92
   gfx.crash-guard.d3d11layers.driverVersion: 31.0.101.2111
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 78.14.0
   gfx.crash-guard.d3d11video.deviceID: 0x3e92
   gfx.crash-guard.d3d11video.driverVersion: 27.20.100.8681
   gfx.crash-guard.glcontext.appVersion: 45.1.1
   gfx.crash-guard.glcontext.deviceID: 0x9710
   gfx.crash-guard.glcontext.driverVersion: 8.97.10.6
   gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.glcontext: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x3e92
   gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1340
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1781430227
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.cookieBehavior: 2
   network.cookie.lifetimePolicy: 1
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1781430227
   places.history.expiration.transient_current_max_pages: 104718
   plugin.flash.lastmod_hi: 337
   plugin.flash.lastmod_lo: -1101099264
   plugin.importedState: true
   plugins.update.notifyUser: true
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.disable_button.openCertManager: false
   security.remote_settings.crlite_filters.checked: 1634051895
   security.remote_settings.intermediates.checked: 1634051895
   security.sandbox.content.tempDirSuffix: {4abb8004-b9fc-4b03-8c73-36c45d7d3c60}
   security.sandbox.plugin.tempDirSuffix: {476eb30a-aa5f-418a-b87c-5d730fec7d34}
   signon.importedFromSqlite: true
   storage.vacuum.last.content-prefs.sqlite: 1780913523
   storage.vacuum.last.index: 2
   storage.vacuum.last.places.sqlite: 1780598837
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator: UNKNOWN|C:\Program Files (x86)\Siber Systems\AI RoboForm\robotaskbaricon.exe

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.36.2
     4.36.2

     NSS
     3.112.5
     3.112.5

     NSSSMIME
     3.112.5
     3.112.5

     NSSSSL
     3.112.5
     3.112.5

     NSSUTIL
     3.112.5
     3.112.5

 Sandbox

   Content Process Sandbox Level: 7
   Effective Content Process Sandbox Level: 7
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\MRR\AppData\Local\Thunderbird\Profiles\16t86faq.Mike\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: HP Photosmart 7520 series (Network)
   print.printer_HP_Photosmart_7510_series_(Network).print_bgcolor: false
   print.printer_HP_Photosmart_7510_series_(Network).print_bgimages: false
   print.printer_HP_Photosmart_7510_series_(Network).print_duplex: 16843009
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_bottom: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_left: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_right: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_edge_top: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_evenpages: true
   print.printer_HP_Photosmart_7510_series_(Network).print_footercenter:
   print.printer_HP_Photosmart_7510_series_(Network).print_footerleft: &PT
   print.printer_HP_Photosmart_7510_series_(Network).print_footerright: &D
   print.printer_HP_Photosmart_7510_series_(Network).print_headercenter:
   print.printer_HP_Photosmart_7510_series_(Network).print_headerleft: &T
   print.printer_HP_Photosmart_7510_series_(Network).print_headerright: &U
   print.printer_HP_Photosmart_7510_series_(Network).print_in_color: true
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_bottom: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_left: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_right: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_margin_top: 0.5
   print.printer_HP_Photosmart_7510_series_(Network).print_oddpages: true
   print.printer_HP_Photosmart_7510_series_(Network).print_orientation: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_page_delay: 50
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_data: 1
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_height: -1.00
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_name:
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_size_unit: 0
   print.printer_HP_Photosmart_7510_series_(Network).print_paper_width: -1.00
   print.printer_HP_Photosmart_7510_series_(Network).print_resolution: 600
   print.printer_HP_Photosmart_7510_series_(Network).print_reversed: false
   print.printer_HP_Photosmart_7510_series_(Network).print_scaling: 1.00
   print.printer_HP_Photosmart_7510_series_(Network).print_shrink_to_fit: true
   print.printer_HP_Photosmart_7510_series_(Network).print_to_file: false
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_bottom: 13
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_left: 13
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_right: 13
   print.printer_HP_Photosmart_7510_series_(Network).print_unwriteable_margin_top: 13
   print.printer_HP_Photosmart_7520_series_(Network).print_bgcolor: false
   print.printer_HP_Photosmart_7520_series_(Network).print_bgimages: false
   print.printer_HP_Photosmart_7520_series_(Network).print_colorspace:
   print.printer_HP_Photosmart_7520_series_(Network).print_command:
   print.printer_HP_Photosmart_7520_series_(Network).print_downloadfonts: false
   print.printer_HP_Photosmart_7520_series_(Network).print_duplex: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_bottom: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_left: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_right: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_edge_top: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_evenpages: true
   print.printer_HP_Photosmart_7520_series_(Network).print_footercenter:
   print.printer_HP_Photosmart_7520_series_(Network).print_footerleft: &PT
   print.printer_HP_Photosmart_7520_series_(Network).print_footerright: &D
   print.printer_HP_Photosmart_7520_series_(Network).print_headercenter:
   print.printer_HP_Photosmart_7520_series_(Network).print_headerleft: &T
   print.printer_HP_Photosmart_7520_series_(Network).print_headerright: &U
   print.printer_HP_Photosmart_7520_series_(Network).print_in_color: true
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_bottom: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_left: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_right: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_margin_top: 0.5
   print.printer_HP_Photosmart_7520_series_(Network).print_oddpages: true
   print.printer_HP_Photosmart_7520_series_(Network).print_orientation: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_page_delay: 50
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_data: 1
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_height: 11
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_id: 1
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_name:
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_size_unit: 0
   print.printer_HP_Photosmart_7520_series_(Network).print_paper_width: 8.5
   print.printer_HP_Photosmart_7520_series_(Network).print_plex_name:
   print.printer_HP_Photosmart_7520_series_(Network).print_resolution: 600
   print.printer_HP_Photosmart_7520_series_(Network).print_resolution_name:
   print.printer_HP_Photosmart_7520_series_(Network).print_reversed: false
   print.printer_HP_Photosmart_7520_series_(Network).print_scaling: 1
   print.printer_HP_Photosmart_7520_series_(Network).print_shrink_to_fit: true
   print.printer_HP_Photosmart_7520_series_(Network).print_to_file: false
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_bottom: 13
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_left: 12
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_right: 12
   print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_top: 13
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_bgcolor: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_bgimages: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_duplex: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_bottom: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_left: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_right: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_edge_top: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_evenpages: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_footercenter:
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_footerleft: &PT
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_footerright: &D
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_headercenter:
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_headerleft: &T
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_headerright: &U
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_in_color: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_bottom: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_left: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_right: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_margin_top: 0.5
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_oddpages: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_orientation: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_page_delay: 50
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_data: 1
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_height: -1.00
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_name:
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_size_unit: 0
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_paper_width: -1.00
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_resolution: 600
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_reversed: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_scaling: 1.00
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_shrink_to_fit: true
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_to_file: false
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_bottom: 13
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_left: 12
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_right: 12
   print.printer_HP09DE7F_(HP_Photosmart_7520_series).print_unwriteable_margin_top: 13

I use Thunderbird 140.11.1esr with Ubuntu 24.04. I also use LibreOffice 26.2.

When using LibreOffice, if I want to delete a number of contiguous characters, I put the cursor at the start of the characters I want to delete, press the delete key and hold it. Holding down the delete key means that delete works its way through all the characters I want to delete.

When using Thunderbird, if I want to delete a number of emails, pressing down and holding the delete key doesn't result in the deletion of a number of emails. Instead, I have to keep pressing delete again and again.

Is there some setting in Thunderbird that I can change that will result in delete automatically working its way through all the emails I want to delete?

Thanks,

Leslie

Migrated my data from old MacBook to new MacBook, and got a message of a damaged Thunderbird app. Deleted the app. Thus, I cannot retrieve personal data on my old Mac. I do have a gmail account, but my preference always has ben to use Thunderbird. How do I proceed?

Hi, I recently transferred my Thunderbird email to a new Mac. Everything showed up including new emails. But none of my important subfoldersfolders under the inbox showed up. I have all folders on my old computer. Can you guide me on how to recover them or export them to new device? Thank you!

I have email [edited from public] @riverplazatravel.com purchased through Rackspace For days, on my emails through Thunderbird, I'm receiving emails but SENT emails disappear. They aren't showing in TRASH anymore, or SENT....they are disappearing and I have to check with my customer and they aren't receiving them. Big problem. Please help I've spent hours of research and dont understand much of that and so many are outdated. I've messaged and called various people. Your email was provided to me by Rackspace.

I have email accounts that are with Shaw (shaw.ca) which was bought by Rogers. I've had these accounts for years, and about a week ago the emails were not being downloaded and I could not send emails either. The email server is : Incoming - imap.shaw.ca, security type SSL, port 993

                   Outgoing - mail.shaw.ca, security type STARTTLS, port 587, with domain shaw.ca

I deleted Thunderbird and reinstalled it on my desktop computer that runs Windows 11, and attempted to add my Shaw email accounts using the above email server information, however received an error message that it could not connect to the server. I was however able to set up my Outlook and Hotmail accounts and could receive and send messages.

I also have Thunderbird on my laptop (Windows 11), and the Shaw email accounts were also unable to receive or send, although they were receiving and sending last week.

I contacted Shaw (Rogers) technical support and they said the Shaw webmail was operating because I could send and receive using Webmail, but that it must be an issue with Thunderbird. This did not make sense as I also installed Canary and Mailspring, and was unable to have my Shaw email accounts set up in those email programs with them being unable to connect to the Shaw email server. The tech rep said I would need to contact Thunderbird to have them confirm there was no problem on Thunderbird's side.

I also installed the Outlook email program and tried installing one of my Shaw email accounts using the Shaw server specs, and it installed the account and connected to the Shaw email server. I was able to send and receive emails from it. When I used the same Incoming and Outgoing specs in Thunderbird, Canary, and Mailspring, it would not connect to the Shaw email server.

Any suggestions as to what the problem might be and what might be done to correct it to allow my Shaw email accounts to be set up in Thunderbird would be much appreciated. Thanks.

My Yahoo account on Thunderbird sees no email found.

My eMail Providers: Yahoo, AOL, Gmail.

AOL and Gmail(2 accounts) work fine. Only Yahoo doesn't respond. As you can see in the attached screen shot, it shows a "No Messages Found" message.

I have tried everything listed in the support page.

I'm sure it is something simple but I can't see it.

When I try to send an email via Thunderbird using my email account it errors out with a smpt error. I went in and deleted all the passwords (like it said online) to force a screen to pop up. Then I closed Thunderbird and restarted it with no success.

I think I've tried everything to figure out why Thunderbird will not send emails.

Yes there was an update the last week of May to version 140.11.1esr (64-bit).

Yes the incoming and outgoing mail server info gibes with my ISP (Shaw) - added pix

Yes have done the necessary adjustments to Windows Defender and Firewall.

Yes I have increased mail.news.tcptimeout because occasionally have received message that "Outgoing server

• SMTP" mail.shaw.ca timed out. Try again. Yes I have indeed tried again.

Yes I have called Shaw and they will not offer any suggestions because TB is a third-party.

What's left to try? A version reversion? Thunderbird has been so stable for so long. I even considered Betterbird but it uses the same profile so............

Thanks.

I have a large number of email accounts configured in Thunderbird, roughly 20 or more.

Occasionally, one of the accounts needs to re-authenticate or re-enter its password. When that happens, Thunderbird opens a password/authentication dialog, but the dialog does not clearly tell me which configured email account triggered it.

With only one or two accounts this might not be a serious issue, but with many accounts it becomes very difficult to know which account needs attention. I may see a login prompt, but I do not know whether it belongs to a reg@r...p.com or work@r...p.com, or jobs@r...p.com, or hello@r...p.com, and so on.

I get it, outgoing SMTP servers can be shared or associated with multiple identities/accounts. In my setup though, each outgoing account is effectively one-to-one, and I still have no practical way to tell which email address the login prompt is for.

Even when an outgoing server is shared by more than one account, it would still help if the prompt showed the related a list of the accounts/identities connected to that outgoing server.

I was hacked on 8th and received no emails until 11th. I think there may have been a couple of important emails but I can't find a way to retrieve them. Can you help please.

An address book that I was using for years suddenly stopped working. It was called 'nachbarn'. I had to rename it to 'nachbarn@here', and it worked again. This is on Linux, and a week ago I have been using this list with its old name. But in betwen I changed my account from POP3 to IMAP, which may have contributed. Since there are plenty of complaints on the Internet, I'd suggest to change the plausi check for the address field, so that the address must either contain an '@' or be the name of a list or address book?

Thanks a lot!

My email provider provides "Disposable Email Addresses" - aliases which still direct mail to my inbox but don't expose my primary email to any web sites etc. I provide them to. It's very handy for registering for mailing lists, product vendors etc. since if one gets leaked, it's no big deal. I can drop the email again, but at least I know who was responsible for leaking it (I still get spam to my old Myspace account). My problem is that I'll occasionally have a need to reply such an email, and by default my From: address is my primary email address, not the one in the To: header. This is confusing to the recipient (since it's from some unknown email) and also exposes my email unintentionally. Is there any way to configure Thunderbird to always reply using the To: address? If there are multiple To: or CC: addresses, it could perhaps be specified with a wildcard matching any of my aliases. I can do it with Identities, I know, but I have to set that up before replying and I frequently forget.

This is a Thunderbird question so be patient :). All of a sudden I was locked of MyMail and Mail on iPad and iPhone so I updated my comcast password but I can't update it in Thunderbird because it isn't accepting my old password. When I try to send a message there's a window that pops up that says why it wasn't sent and it says enter new password but when I click on that it goes away and doesn't let me enter one. When trying to figure this out I googled and it suggested removing all providers if I wanted to use all new credentials. So I have to add Comcast back in but I don't know how. So now it doesn't give me the option to show passwords. So i screwed up. How do I straighten this out? Plus it is now almost midnight and I have not received any new emails since this morning. I think part of this is the business about having to change to a new Comcast email system. But I still need help with the password issue. I have an appointment with Comcast tomorrow afternoon so hopefully I can start to get emails in MyMail. TIA.