• Solved

Drag and Drop Feature Doesn't Work

I'm using Version 128.6.0esr in Windows, but can't do drag and drop file for attachment at all. Previously it still can use this feature but suddenly it came to a stop. … (read more)

I'm using Version 128.6.0esr in Windows, but can't do drag and drop file for attachment at all. Previously it still can use this feature but suddenly it came to a stop.

The icon Ø will appear when we are trying to drag and drop a file to the create message window.

We already have tried the troubleshoot with no result.

Any advice on how to repair this?

Thanks

Asked by Kohyei Indonesia 5 months ago

Answered by Toad-Hall 5 months ago

  • Solved

Getting "unable to login at server"

I started getting error messages to say that my account was rejected at the server, This happened on all my email accounts. I obviously checked that the configuration of … (read more)

I started getting error messages to say that my account was rejected at the server, This happened on all my email accounts. I obviously checked that the configuration of the accounts was correct although they had been working previously. I removed my VPN and Firewall, removed the app and deleted residual data and then re-installed. I still have the same/similar problem, when i try to add an account i get a message saying "Unable to login to Server, probably the wrong configuration, username or password" All of which have been checked multiple times.

Asked by corinium 2 months ago

Answered by Wayne Mery 2 months ago

  • Solved
  • Archived

Mozilla Thunderbird marking my OUTGOING messages as spam (never happened before, same info.)

I tried gleaning this single outgoing email of "excessive spam/sales language" (I am only thanking someone for their purchase, not asking for another); "excessive links" … (read more)

I tried gleaning this single outgoing email of "excessive spam/sales language" (I am only thanking someone for their purchase, not asking for another); "excessive links" (they and their graphics were fine before). no "excessive emailings/quantities" (I am only sending one single email and don't do more than a few with this content ever and haven't send even one email like it in weeks); co0ntacted my internet provider (RCN Astound can't help me and told me to contact Thunderbird), I already checked POP & SMTP stuff...

"Sending of the message failed. An error occurred while sending mail. The mail server responded: [VO-101] Message blocked due to spam content in the message.. Please check the message and try again."

What do I do?

I even checked that I had the latest version of Mozilla Thunderbird: yep! :/

Asked by Lauri Murphy 6 months ago

Answered by Lauri Murphy 5 months ago

  • Solved

Google sign in for Thunderbird

Hello I keep getting the attached message to sign into Thunderbird with my Google account as per the attached image. It is only recently that the message keeps appearing… (read more)

Hello I keep getting the attached message to sign into Thunderbird with my Google account as per the attached image. It is only recently that the message keeps appearing which is very annoying. I have tried various settings but nothing seems to work. What can I do to get rid of this message? Thanks

Asked by Lolly 5 months ago

Answered by Yu5tiqX9og 5 months ago

  • Solved

Why is my junk mail folder in Thunderbird's trash?

I use an AOL email account and Thunderbird on my Mac. In Thunderbird, the junk mail folder - which AOL call "Bulk Mail" for some reason - has moved to the Trash folder an… (read more)

I use an AOL email account and Thunderbird on my Mac. In Thunderbird, the junk mail folder - which AOL call "Bulk Mail" for some reason - has moved to the Trash folder and I can't get it out. It's a Thunderbird problem - if I go onto my account at AOL.com, everything is normal. How do I get it out? I've tried cutting and pasting it, creating a new folder...nothing seems to work. I don't want to empty the trash in case I no longer have a junk folder at all

Asked by Roger Corke 3 months ago

Answered by Toad-Hall 3 months ago

  • Solved

Alert Sounds

I can't get thunderbird to play a system sound or a personalized sound. All other alerts work. Can you please assist ? Thanks

Asked by Glen 3 months ago

Answered by sfhowes 3 months ago

  • Solved

typing a reply

when I click reply to an email the new message font size decreases (hard to read) and I can only type in the same size font as the original message and can find nowhere … (read more)

when I click reply to an email the new message font size decreases (hard to read) and I can only type in the same size font as the original message and can find nowhere to increase font sizes etc

Asked by Chris 1 week ago

Answered by Chris 1 week ago

  • Solved

Body of emails not showing

Hi I am using the latest version of Thunderbird. I have an extensive archive of historic emails organised by past year which have been exported to local folders on my PC… (read more)

Hi I am using the latest version of Thunderbird.

I have an extensive archive of historic emails organised by past year which have been exported to local folders on my PC. In the past a search for old email content, for example from a specific individual, has brought up a list of all the emails in the Thunderbird account both stored in the Thunderbird folder hierarchy and also in the offline files and short extracts of these have been shown. Clicking on one of these has always recovered the full email body content for that specific email from wherever it was stored.

More recently I am now finding that the body of the emails in the offline folders are no longer shown and the only way I have been able to view that email is to note the date and then physically scroll through the offline folder for that date.

Please advise.

Asked by quakerdave 5 months ago

Answered by quakerdave 4 months ago

  • Solved

Can send emails but cant receive. Says no messages but I know there is emails that I have sent and can see on

Can send emails but cant receive. Says no messages but I know there is emails that I have sent and can see on my phone. It does connect and states no emails to down load… (read more)

Can send emails but cant receive. Says no messages but I know there is emails that I have sent and can see on my phone. It does connect and states no emails to down load.Has done this before but cam with a confirm exception notice. No notice now When sending it does show a notice Email sent but could not save due to network errors Not sure how to fix this. Have searched but cant find an answer Thank you for helping

Asked by kellygg 4 months ago

Answered by kellygg 4 months ago

  • Solved

can't see message body when opening thunderbird

I suddenly can't see message body when opening Thunderbird. I only see a list of every email received but cannot read it in the opening window. I need to double click. … (read more)

I suddenly can't see message body when opening Thunderbird. I only see a list of every email received but cannot read it in the opening window. I need to double click.

Asked by Jigzoos 2 months ago

Answered by Jigzoos 2 months ago

  • Solved

Thunderbird password

I had my desktop pc (of 7 years) diagnosed today, and all systems were reported functioning. But, now when I try to send an email I'm asked for my password. I don't kno… (read more)

I had my desktop pc (of 7 years) diagnosed today, and all systems were reported functioning. But, now when I try to send an email I'm asked for my password. I don't know what it is, and can't find it in my book of passwords. How do I get me email functioning again?

Asked by bobking10 4 months ago

Answered by bobking10 4 months ago

  • Solved

Updated Thunderbird and now Menu bar is no longer in English

I updated to Thunderbird 115.18.0 which is apparently the latest that will run on my Mid 2011 iMac with MacOS 10.13.6 (High Sierra). I updated following the link(s) in th… (read more)

I updated to Thunderbird 115.18.0 which is apparently the latest that will run on my Mid 2011 iMac with MacOS 10.13.6 (High Sierra). I updated following the link(s) in the About Thunderbird drop down

However, the Menu Bar is in a foreign language (see image) and I can't find where to fix it. It looks like the wrong update file was grabbed so I need to find a download for Thunderbird 115.18.0 in English for an Intel iMac and High Sierra.

Asked by romad 2 months ago

Answered by Toad-Hall 2 months ago

  • Solved

Unified inbox shows 2 identical messages for each on retrieved by IMAP for all 4 of my accounts.

Thunderbird 128.9.1esr (64-bit) [Linux Mint] retrieves messages from my 4 email accounts (2x gMail & 2x Yahoo-based). It then displays each email retrieved TWICE. In… (read more)

Thunderbird 128.9.1esr (64-bit) [Linux Mint] retrieves messages from my 4 email accounts (2x gMail & 2x Yahoo-based). It then displays each email retrieved TWICE. In the past, Left-Clicking on Unified Inbox | Properties then the [Update] button would "single-up" the list into a 1-for-1 relationship. I then sort my mail MANUALLY into local folders or delete unwanted in order to keep my inbox "zero'd".

After my recent Linux Mint 22.1 update, this no longer works and I need to close and re-open Thunderbird to get any "ghost" messages that I haven't sorted or deleted to disappear.

I am sure that I have something configured incorrectly but I can't seem to find it. None of the 4 accounts is "aware of" or forwarding to or retrieving from any of the others - they are totally independent. Yet I get duplicated emails from all 4. Using Browser-based mail client, none of them have duplicated stuff anywhere that I can find.

What documentation should I provide? Thanks.

Asked by TooFatKat 2 months ago

Answered by TooFatKat 2 months ago

  • Solved

24-hour clock

There are 2 questions in the Q&A section without any reply. I have no idea what has transpired since this morning when the dates were perfect. I went out for about 3 … (read more)

There are 2 questions in the Q&A section without any reply. I have no idea what has transpired since this morning when the dates were perfect. I went out for about 3 hours and on return the clock is showing a 12-hour clock without am or pm. So searching by date and time is a laborious process. I cannot find anything in settings relating to 12 or 24. What am i missing? Thanks

Asked by John 1 month ago

Answered by John 1 month ago

  • Solved

Blocking Spam and Junk mail

Why doesn't Thunderbird block spam and junk mail? It often tells me that "Thunderbird believes this message is Junk," and I right click "Mark" and tell Thunderbird the me… (read more)

Why doesn't Thunderbird block spam and junk mail? It often tells me that "Thunderbird believes this message is Junk," and I right click "Mark" and tell Thunderbird the message is "Junk," but the sender is never blocked. How many times must I tell Thunderbird that a sender is spamming me?

Why is it so difficult to block a sender who is spamming me? With other email clients, just one marking of "Spam" is enough to block that sender?

How do I tell Thunderbird to block a spammer?

Asked by tsbtonon 3 weeks ago

Answered by david 3 weeks ago

  • Solved
  • Archived

Thunderbird not responding, MacOS

I've been using Thunderbird for years. I shutdown my computer (MacOS Sequoia) and went away for a few days, and now Thunderbird hangs when I try to use it. I have one mai… (read more)

I've been using Thunderbird for years. I shutdown my computer (MacOS Sequoia) and went away for a few days, and now Thunderbird hangs when I try to use it. I have one main email account which I access with POP, and a couple of other accounts which I access with IMAP. I can access the downloaded messages in the Inbox of the POP account that I downloaded before going away, but I can't read any other folders (I have many folders since I've used Thunderbird for so long), or access the IMAP accounts. Thunderbird shows that I have new mail waiting on the POP server, but it hangs when I try to download them. It does not show mail waiting on the IMAP accounts, although I know new mail is there.

I have tried re-installing Thunderbird, and rebooted the computer, with no change. When Thunderbird hangs, it eats memory until the system runs out, and I have to use Force Quit to terminate it.

It's the first time I've had a problem with it!

Asked by Caroline Lambert 6 months ago

Answered by Wayne Mery 6 months ago

  • Solved

Thunderbird 139.0.2 Win 11 deleted emails

When I delete an email message, they do not go to Trash, they just disappear. I have used TB for several years but this started happening just recently. I can right cl… (read more)

When I delete an email message, they do not go to Trash, they just disappear. I have used TB for several years but this started happening just recently. I can right click on a message and Send To to Trash, or drag and drop, and both those and work. I have went through all the settings I can find, and don't see any obvious problems. I did find a "fix" from 2023 that involved deleting the Smart Mailboxes folder and restarting TB but that that didn't help.

Asked by cmn2847 2 weeks ago

Answered by Toad-Hall 2 weeks ago