Thunderbird Support Forum

I have been working with Thunderbird on Linux since ca. 20 years. A few days ago, after upgrading to version 78.3.1 (64-bit), I had for the first time the problem that the font size and spacing of the folder pane was so large that I could only see a small subset of my folders on my laptop screen. So I studied the online forums and found that one has to create a userChrome.css file in the right place and put a style sheet in it to control the font parameters. With the following entry

1. folderTree > treechildren {

 font-size: 11pt !important;
 font-family: Verdana !important;

}

I managed to decrease the font size, BUT this did not decrease the line spacing! So now the font is smaller but the lines in the folder page still are so widely spaced that too little is visible in the pane. I experimented with settings like

 margin-top: 0px !important;
 margin-bottom: 0px !important;
 line-height: 1.0em !important;
 padding: -1px !important;

but none of them seem to have any effect.

What is the right parameter to change here and where is all this documented? (And why did this setting change in the first place after being perfectly fine for so many years?)

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear to be any option to reset this back to the previous compact view?

EDIT: Adding a note about an additional issue with the message list panel that is discussed in this thread... Prior to v78.3.2, a message/line in the message list pane would not become highlighted until I *clicked* on it. Now, whenever I just pass my mouse over the list, the message under the mouse becomes highlighted (and the last message(s) *selected* also remains highlighted). This results in two or more non-adjacent messages being highlighted in the same way at the same time. This is a poor usability experience and dangerous design that has caused me to perform operations on unintended messages multiple times, even nearly accidentally deleting messages. This usability degradation creates a risk of data loss.

KEYWORDS: message thread pane, message list panel, UX, UI design, usability, accessibility

Hola a todos.

Les comento que cuando envío un correo, aparece duplicado en la lista de Enviados. Espero que me puedan ayudar.

Saludos.

Diego Martínez.

emails that come in with .jpeg,.bmp etc do not open, offer open with but nothing selectable. Been into FILES & ATTACHMENTS to select which app to use cannot get any windows 10 apps such as PAINT or MS PHOTOS to appear. Would like one of these to be the default - help please!!

I cannot override or cancel Add Security Exception pop up which has appeared this morning. All other functionality is inaccessible because of the pop-up and I cannot even close TB with X in top corner. I can only kill TB using Task Manager on my PC

This has been the result of my hosting company (Siteground) removing cpanel from its hosting last night and replacing it with something called Site Tools.

All my emails are safe and accessible via webmail but my business uses Thunderbird on numerous email accounts on several machines in different locations (COVID work at home) and all users have lost Thunderbird access.

Siteground writes this message on its service webpage: Your hosting plan(s) has been successfully switched to our Site Tools infrastructure. Although we have automatically verified the key functionalities of the migrated websites, we kindly ask you to check your website(s), emails, FTP accounts, SSH accounts, cron jobs or any other specific functionality you may have used. 
 IMPORTANT: If you use a local email client, please check its current outgoing/incoming server name setting. If they use the server hostname (example: secureXXX55.sgcpanel.com), you need to change them to mail.yourdomain.com (where you replace yourdomain.com with the domain name you are using for the email in questions). Otherwise your email client may stop working.

I spoke to the Siteground helpdesk who say this has to be done to make TB work again.

Unfortunately the popup is preventing me from making changes or doing anything to Thunderbird. Is there a way round this to change account settings? How do I avoid having to delete TB from every machine and rebuild dozens of email accounts on each one? HELP!

I have Thunderbird 78.8.0 installed and want to add a global email folder for all my email accounts. The help directions don't seem to match with what I see in the program. Any help to add this folder is appreciated.

Douig

I have a number of email accounts.

Tonight, on all of them, the INBOX folder only shows a partial listing of the emails that should be there. When I receive a new email the number appears next to the Account Folder but the email(s) is not there when I open the INBOX. The only way to see them is to go to PROPERTIES and then REPAIR FOLDER. All the missing emails and new emails them display but as soon as I move to another folder they're gone again. It's always the same ones that remain and the same ones that disappear.

All of the other folders (SENT, DRAFT, TRASH, etc) are empty and show a magnifying glass with an "x" on it and "No results". If I REPAIR them they will show their contents until I move to another folder.

I tried starting in SAFE MODE but that didn't help.

Hope someone can help. Thanks!

I am using the beta channel of Thunderbird. Ever since Version 86.0beta (end of Jan 2021), Thunderbird starts up with the same tabs open; even if the email has been deleted. Newly opened tabs are not displayed. I have done a number of things to try change it, to no avail. Among them was: compacting folders, starting up in safe mode, clearing cache and setting the pref "mailnews.send.jsmodule" to false. (By the way, that last thing was a bad idea: opening emails would not work anymore; luckily I was able to reverse that.) I had hoped that a next version would correct this behavior. Anyone having thoughts? Thanks.

Dear Tbird folks, I'm on Thunderbird V78.8.0 on Windows 10. I want a way to save all my address books. I selected All Address Books and then I selected Tools -> Export and it opened a Save dialog pointing to a random folder and started saving files. I could not stop it except to keep pressing Cancel for each address book until it ran out of books to save.

This seems like a flaky way to save things. Why was there no option to pick a destination folder? I then selected one address book and used Tools --> Export and it behaved properly. But that's the slow and tedious way to save all of them.

How is it supposed to work when you want to save All Address Books in a row?

Yours, Michael F

Hi, I haven't been able to download my emails for months from my pop.att.yahoo.com account. I enter my password and Thunderbird thinks for a few minutes before I get the error "Sending of password for user did not succeed. Mail server pop.att.yahoo.com responded: Server error - Please try again later." It's been this way for months, I just updated to the newest version and it still doesn't download

Hello. I'm a happy camper. Just converted a bunch of old .pst files to .mbox, installed Thunderbird on my Mac, and have been able to access them. Awesome sauce!

I'm on a roll-- why not go for even more? Instead of having 3-4 different folders in Local Folders, is there a way I can consolidate them into one? These archives are all from same job, but span different time frames.

It might be as easy as dragging everything into one folder, but figured I should check with the experts before breaking anything. Oh, and if there *are* messages that somehow appeared in more than one archive, will "duplicates in the merged folder" be the only problem it causes?

Thanks much!

I have been using a POP3 server for my email for a long time and I would like to switch it to IMAP. From the online help for Thunderbird, it sounds like I can't switch server types on an existing profile and will need to set up a new profile to use IMAP. Is that correct? Is there a way to copy all of my emails from my old profile to my new one? I see the import option on the tools menu, but how do I export from the old profile?

Thanks.

when i have installed the webpage installer the sound seems to be working ok when a new email have been received. What i do find when i change to the snap or flatpack version then it does not work. The only difference that i can see is the Media area under Troubleshooting is missing one area. Roundtrip latency (standard deviation) is ... The other versions did have (NaN) in this area. Is there a way to add this into the software manaually? Running KDE Neon 5.2.1.

Hello,

When my Thunderbird loads emails, it mixes them up.

I'll explain. If it loads an email from forums[at]mozfr..org and magistrate[at]justive..gouv..fr , on both it will put the same message, whereas the two emails do not have the same origin, not the same operator.

To be more clear, the warning messages from the Mozilla forum dominate. I am a lawyer, if I receive an email from a magistrate, his message will have absolutely nothing of what he wrote, but all the content will be replaced by that of a warning message from the Mozilla forum.

In Correspondent, it puts me the e-mail of the magistrate, but the window to read the message it puts me the e-mail of the Mozilla forum.

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-02-26-17-33-40-7b7338.png

I really thank you for all your attention, if you could help me, the file of exchange with the magistrate, it is a file on tortures made on a young child, I really can't lose that.

Hello,

I just went to download Thunderbird, & after I gave my contribution it took me to a page that says "Thanks for your interest! We're down for maintenance right now but should be back online soon, please check back later!" When should I check back again, & when I do check back, is it going to take me back to wanting a contribution all over again? Thanks!

Hi, Following cloning of my SSD Thunderbird opens but not showing my accounts etc. Everything else seems normal on the computer. I am on windows 10 and have reinstalled TB. It seems to be working in the background because I am getting notifications when an email comes in. Any help appreciated.

I am using TB 78.7.1 (64-bit) on Windows 10 to upload messages from a local folder to a Gmail folder via IMAP. I copy-drag 700+ messages, but only a dozen or so get copied each time before the process aborts. A windows pops up saying "Thunderbird: Connection to server imap.gmail.com timed out". Before the abortion, the TB status line will sometimes say "User.Name@gmail.com: Sending login information..."

It will take forever to copy messages this way, and some messages don't seem to make it to the destination.

I enabled TB logging using the environment variable settings at: https://www.mailenable.com/kb/content/article.asp?ID=ME020591

Since I am using Cygwin's bash, I do the following:

   NSPR_LOG_MODULES=IMAP:4 \
   NSPR_LOG_FILE="$(cygpath -am ~/tmp/TBirdLog)" \
   cygstart thunderbird

This creates a file ~/tmp/TBirdLog.moz_log, whose final lines are ("FamBig" is the name of both the local and destination folder):

   [(null) 3836: IMAP]: I/IMAP dC9tZWRpYS9pbWFnZTEwLnBuZ1BLAQIUABQACAgIAOO75FCHrtQYnAsAAJcLAAAVAAAAAAAAAAAA
   AAAAAPcSJwBwcHQvbWVkaWEvaW1hZ2UxMS5wbmdQSwECFAAUAAgICADju+RQsNYnhMUNAADADQAA
   FQAAAAAAAAAAAAAAAADWHicAcHB0L21lZGlhL2ltYWdlMTIucG5nUEsBAhQAFAAICAgA47vkULDW
   J4TFDQAAwA0AABUAAAAAAAAAAAAAAAAA3iwnAHBwdC9tZWRpYS9pbWFnZTEzLnBuZ1BLAQIUABQA
   CAgIAOO75FCw1ieExQ0AAMANAAAVAAAAAAAAAAAAAAAAAOY6JwBwcHQvbWVkaWEvaW1hZ2UxNC5w
   [(null) 3836: IMAP]: I/IMAP bmdQSwECFAAUAAgICADju+RQW2mP+lh8JQAAjSUAFgAAAAAAAAAAAAAAAADuSCcAcHB0L21lZGlh
   L2ltYWdlMTUuanBlZ1BLAQIUABQACAgIAOO75FDzq2EQQJonAFOkJwAWAAAAAAAAAAAAAAAAAIrF
   TABwcHQvbWVkaWEvaW1hZ2UxNi5qcGVnUEsBAhQAFAAICAgA47vkUIeu1BicCwAAlwsAABUAAAAA
   AAAAAAAAAAAADmB0AHBwdC9tZWRpYS9pbWFnZTE3LnBuZ1BLAQIUABQACAgIAOO75FCUk6JKQQIA
   AIEcAAATAAAAAAAAAAAAAAAAAO1rdABbQ29udGVudF9UeXBlc10ueG1sUEsFBgAAAAA8ADwApREA
   [(null) 3836: IMAP]: I/IMAP AG9udAAAAA==

   ------=_NextPart_000_015D_01D6523B.3D39BAF0--

   [(null) 3836: IMAP]: I/IMAP 000002557C788000:imap.gmail.com:A:SendData:
   [(null) 3836: IMAP]: D/IMAP ReadNextLine [rv=0x804b000e stream=000002557F494EE0 nb=0 needmore=1]
   [(null) 3836: IMAP]: I/IMAP 000002557C788000:imap.gmail.com:A:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e
   [(null) 3836: IMAP]: I/IMAP 000002557C788000:imap.gmail.com:A:TellThreadToDie: close socket connection
   [(null) 3836: IMAP]: I/IMAP 000002557C788000:imap.gmail.com:A:CreateNewLineFromSocket: (null)
   [(null) 3836: IMAP]: D/IMAP SetConnectionStatus(0x804b000e)
   [(null) 3836: IMAP]: D/IMAP URL failed with code 0x804b000e (imap://User%2EName%40gmail%2Ecom@imap.gmail.com:993/appendmsgfromfile%3E/FamBig)
   [(null) 3836: IMAP]: I/IMAP 000002557C788000:imap.gmail.com:A:ProcessCurrentURL: aborting queued urls
   [(null) 3836: IMAP]: D/IMAP ImapThreadMainLoop leaving [this=000002557C788000]
   [(null) 3836: IMAP]: I/IMAP 000002558567C000:imap.gmail.com:S-INBOX:SendData: DONE
   [(null) 3836: IMAP]: I/IMAP 0000025585683000:imap.gmail.com:S-INBOX:SendData: DONE
   [(null) 3836: IMAP]: I/IMAP 0000025585689800:imap.gmail.com:S-INBOX:SendData: DONE
   [(null) 3836: IMAP]: I/IMAP 0000025585683000:imap.gmail.com:S-INBOX:SendData: 14 close
   [(null) 3836: IMAP]: I/IMAP 0000025585689800:imap.gmail.com:S-INBOX:SendData: 14 close
   [(null) 3836: IMAP]: I/IMAP 0000025585683000:imap.gmail.com:S-INBOX:SendData: 15 logout
   [(null) 3836: IMAP]: I/IMAP 0000025585689800:imap.gmail.com:S-INBOX:SendData: 15 logout
   [(null) 3836: IMAP]: I/IMAP 000002558567C000:imap.gmail.com:S-INBOX:SendData: 14 close
   [(null) 3836: IMAP]: I/IMAP 000002558567C000:imap.gmail.com:S-INBOX:SendData: 15 logout
   [(null) 3836: IMAP]: I/IMAP 0000025585689800:imap.gmail.com:S-INBOX:TellThreadToDie: close socket connection
   [(null) 3836: IMAP]: D/IMAP ImapThreadMainLoop leaving [this=0000025585689800]
   [(null) 3836: IMAP]: I/IMAP 0000025585683000:imap.gmail.com:S-INBOX:TellThreadToDie: close socket connection
   [(null) 3836: IMAP]: D/IMAP ImapThreadMainLoop leaving [this=0000025585683000]
   [(null) 3836: IMAP]: I/IMAP 000002558567C000:imap.gmail.com:S-INBOX:TellThreadToDie: close socket connection
   [(null) 3836: IMAP]: D/IMAP ImapThreadMainLoop leaving [this=000002558567C000]