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Sync and Save missing from Android

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to sett… (read more)

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to settings and click "Sync and save data," then click "Ready to scan" and scan the QR code provided from my desktop account. The issue I am running into is that the "Sync and save data" option does not exist on my Firefox Android app. If I click on my profile on the phone, I can click "Sync" but it doesn't do anything. It does not work if I try to scan the QR code through the phone camera instead. I am at a loss for how to sync my Mozilla account on these two devices. My Firefox app is up to date. If anyone can help me I would appreciate it.

Asked by Katelyn 1 week ago

Last reply by jonzn4SUSE 1 week ago

Synced tabs gone

Good morning. I recently changed smartphone, activating Firefox Sync between both devices, making sure that the old one didn't have the setting that makes open tabs inact… (read more)

Good morning. I recently changed smartphone, activating Firefox Sync between both devices, making sure that the old one didn't have the setting that makes open tabs inactive. Now after a week I don't see anymore synchronized tabs with the old smartphone. How can I solve it? Thanks, Phil.

Asked by Phil 2 weeks ago

Last reply by Paul 2 weeks ago

sign in

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I… (read more)

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I am not sharing my connection with any one nor I have a computer system for my internet access. While signing in its showing a authorisation error. My internet connection is totally private and confidential & personal wch I am the only user. Why is that I am finding authorisation error and who is the one who authorises me...?? I don't have any authoriser for my acount or browser

Asked by KRISHNANANDA PRABHU 3 weeks ago

Firefox Account data lost

I accidentally cleared the Firefox app's data while my account was still logged in and now all of my account data is completely gone. Am I just done for or is there a way… (read more)

I accidentally cleared the Firefox app's data while my account was still logged in and now all of my account data is completely gone. Am I just done for or is there a way to get this back?

Asked by May 2 weeks ago

Last reply by TyDraniu 2 weeks ago

Synced tabs gone

Good morning. I recently changed smartphone, activating Firefox Sync between both devices, making sure that the old one didn't have the setting that makes open tabs inact… (read more)

Good morning. I recently changed smartphone, activating Firefox Sync between both devices, making sure that the old one didn't have the setting that makes open tabs inactive. Now after a week I don't see anymore synchronized tabs with the old smartphone. How can I solve it? Thanks, Phil.

Asked by Phil 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Unable to sync firefox Android with Desktop due to missing Sync Menu Item

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowe… (read more)

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

I am using the current version of fire fox and am using the same smail on both devices.

I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display.

The option is still missing from the menu.

Asked by Ava E 1 month ago

Last reply by Paul 1 month ago

log in issues

My computer restated itself with an update. Now Firefox and all my bookmarks and saved log in info is gone. I normally can solve this by simply logging in and syncing fro… (read more)

My computer restated itself with an update. Now Firefox and all my bookmarks and saved log in info is gone. I normally can solve this by simply logging in and syncing from my phone. Firefox will not open a log in page from any of the icons on any Firefox page. I can log in using Chrome but of course sync from there is not possible. I can log in on my phone also. The problem is either my Mac settings or the Firefox settings on that computer. I have searched FAQ etc. No clear solutions can be found.

Asked by garygeorgecarpenter 1 month ago

Login to profile using two-factor authentication

Hello. I tried to log into account with two-factor authentication. after entering the code, the error "missing parameter: %(param)s" appears. Thanks for spending a time … (read more)

Hello. I tried to log into account with two-factor authentication. after entering the code, the error "missing parameter: %(param)s" appears. Thanks for spending a time

Asked by d.wine 2 weeks ago

Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (read more)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 2 weeks ago

Last reply by DB 2 weeks ago

Firefox on my Android

I have Firefox on my Windows 11 desktop computer. As of today, I cannot see my Firefox on my Android smartphone. The problem started when I saw that my computer desktop F… (read more)

I have Firefox on my Windows 11 desktop computer. As of today, I cannot see my Firefox on my Android smartphone. The problem started when I saw that my computer desktop Firefox would not automatically update. When I tried to update manually, I lost my ability to use my Android Firefox. Don't know what to do next.

Asked by tommcgrath 1 month ago

Accessing local HTML files on my android, sync

There are three problems, all related, that are frustrating me with Firefox on Android. I have a Samsung Galaxy 24+. I am trying to get Firefox to use a local HTML file t… (read more)

There are three problems, all related, that are frustrating me with Firefox on Android. I have a Samsung Galaxy 24+. I am trying to get Firefox to use a local HTML file that are my bookmarks, but I am stymied at every turn:

1) when I click on the local, Galaxy, HTML file, I get the standard "Open with" pop up, but they only list: Chrome, HTML View, Android's Internet browser, and Samsung Print Services. Why doesn't Firefox show up there? This is important to me. Is Firefox failing to register its browser properly in Galaxy products?

2) The next thing I try to do is to sync bookmarks so that I can use my hundreds of bookmarks (rather than adding them into Firefox one at a time). So, I click on the famous three vertical dots and there is no "Sync" function in that menu, see attached. So I cannot import my bookmarks from my PC's bookmarks.

3) Thirdly, I try to type into the URL field what Chrome uses to access local files, which is for example: "content://media/external/file/1000005061" but Firefox android does not recognize that. When I change it to "file://media/external/file/1000005061" that does not work either.

Can you fix the three issues above? Thanks. Rick. see attached.

Asked by Rick17 1 month ago

Last reply by Paul 1 month ago