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Firefox is charging my PayPal account. I am requesting refund

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refund… (read more)

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

Asked by klhaven 17 hours ago

Last reply by James 14 hours ago

two firefox accounts with the same ID

I use firefox on a new laptop, when I trying to sync the data, it asks me to create new account. I input my existed firefox account "sofia.jie.meng@gmail.com" , then it l… (read more)

I use firefox on a new laptop, when I trying to sync the data, it asks me to create new account. I input my existed firefox account "sofia.jie.meng@gmail.com" , then it let me create a new account. In this new account I cannot get any date saved previously.

Seems like I have two accounts with the same email address "sofia.jie.meng@gmail.com", now I'm not able to sync my data on my new laptop.

when I login on my new laptop, there's nothing synced

Asked by sofia.jie.meng 6 days ago

hackers using developers app and workspace

I have been hacked but my neighbor behind me. She has stolen my ID using Developers app and Google Workspace. She uses my name and Gmail has charged from wish online. My … (read more)

I have been hacked but my neighbor behind me. She has stolen my ID using Developers app and Google Workspace. She uses my name and Gmail has charged from wish online. My ex stole my phone and this has gone on for 3 years. I'm tired of seeing sex apps on my phone or them making different fraudulent businesses using my name or Gmail or a variety of little changes

She post to Pinterest in my name  ! They are frauds and run as if the own businesses with an enterprise account. I get messages asking me how a hotel is right now ! She has a apple phone and they usey storage and download their apps on my phone. Help ! I'm sick of being robbed & Fraudex. She's got an iphone he uses Mac IOS. I only use my phone she uses  a computer HP or apple and an iPhone. My accounts are klane1131958@gmail.com & kimlane333333@gmail.com, they chat using my old accounts. missylarson missylarsonyork followed by 420, 620, 820, 720 @gmail. They have access to my ss# my bank card, they just charged an escort service on my bank card. Help me. I'm Kimbra Lee Lane 503-387-7059 I only use moto g power 2021 phone.

Asked by klane1131958 1 week ago

Fire Fox IOS General Application Error

Firefox Desktop iMac 10.14.6 will not syc to IOS (was on 15 now on 16). Go into Settings- Fire Fox Account (Dean) - Manage Account & Devices. When I do so a screen po… (read more)

Firefox Desktop iMac 10.14.6 will not syc to IOS (was on 15 now on 16). Go into Settings- Fire Fox Account (Dean) - Manage Account & Devices. When I do so a screen pops up that says "General Application Error" and asks to enter the confirmation code sent to my email.. Email is correct, and no code is sent.

How do I fix both the Sync problem and the FireFox Account problem on IOS??

Asked by Dean 1 week ago

How to filter by synced devices when browsing history?

My Firefox browser on iOS recently crashed and I lost a bunch of open tabs. For some reason I'm not given the option to restore the session. My best bet is to go through … (read more)

My Firefox browser on iOS recently crashed and I lost a bunch of open tabs. For some reason I'm not given the option to restore the session. My best bet is to go through my phone search history to restore the tabs manually. This is feasible since I don't do much browsing on my phone, anyway.

The problem here is when I search my history on my phone, it also shows me my browser history on from my desktop Firefox because of sync. I tried unsyncing and logging off on my phone and searching my history again, but it was still showing me thousands of pages from my desktop search history.

How do I view my search history made only from my phone Firefox?

Asked by ozyothman 1 week ago

Syncing does not work?

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So … (read more)

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So when I go to firefox on mobile, making a new tab and using the camera to scan the QR code. It doesn't work. When I tried it a few days ago, it told me something went wrong, and now it says that I'm using my iOS camera app instead of the FF app. Hopefully I explained it well.

Asked by rdsreloaded 3 weeks ago

Last reply by Paul 2 weeks ago

Two-step Authentication process

So this would be a question about a situation that I have been involved with before and any attempt at finding a reasonable solution that would help resolve this dilemma … (read more)

So this would be a question about a situation that I have been involved with before and any attempt at finding a reasonable solution that would help resolve this dilemma has been quite difficult to find. And so, I will paint a portrait of the scenario:

So hypothetically, let's assume that <User> has Two-step Authentication activated on Mozilla Firefox and is on a weekend excursion of the Mighty Mississippi River and so happens to lose that phone to the surging undercurrents and a tumultuous exodus to those murky depths, but On Top of This Person's Game, quickly attains a new phone (yet in a moment of rushed deliberation and penchant to make some minor miscalculations (to spice things up, of course) couldn't keep the old phone number.

And so, in the course of updating the newer phone version and the number on numerous sites and has arrived at finally updating Mozilla Firefox account, which asks to Two-step Authenticate by sending the code to the bottom of the Mississippi River (or some bull shark's belly (who is most likely very confused about why his lunch is buzzing and starts to be concerned about his own gut health issues).

And so, the Issue at hand is, how does one get thru the Two-step process, which only seems extremely eclectic about sending codes to that ex-phone instead of paying attention to this newer, younger phone version.

Thanks in advance, - Lost in a River

Asked by mystified_INFJ 3 weeks ago

Last reply by Paul 3 weeks ago

Will Unsyncing My Browser History Retain All the Old History?

I accidentally deleted my browser history on my computer, but I have it synced to my phone. I unsynced browser history and as of right now my phone still has all of my br… (read more)

I accidentally deleted my browser history on my computer, but I have it synced to my phone. I unsynced browser history and as of right now my phone still has all of my browser history. Will this stay there or will all the content that initally came from my computer be deleted? I already clicked 'synchrosnise now' after unsyncing my computer, and it hasn't seemed to make a difference.

Furthermore, if i end up syncing my browser history again between the two devices, will all of that history be deleted?

Asked by breezypeasy 1 month ago

Synch iphone from iMac

The instructions on the screen (see attachment) bear no relationship to what appears in Firefox on my iphone - Sign in to Synchronise is not in the menu So I can't find "… (read more)

The instructions on the screen (see attachment) bear no relationship to what appears in Firefox on my iphone - Sign in to Synchronise is not in the menu So I can't find "ready to scan".

If I scan with the scanner in the Firefox top corner I get told I must pair from within the App - where I thought I was.

I tried Manual Sync as per https://support.mozilla.org/en-US/kb/sync-logins-firefox-ios but again screen didn't look like that (see what I was supposed to see attached) - account name not at top - I was signed in - and no sync circle.

Baffled and frustrated.

Used to work beautifully.

Anne

Asked by Chookcit 1 month ago

Last reply by Damon 1 month ago

Cannot sign in with 2FA

When trying to sign in to Google UK on iOS with Bitwarden I get to the 2FA part and have to open the app Bitwarden to get my 2FA code. When I copy it and try to go back t… (read more)

When trying to sign in to Google UK on iOS with Bitwarden I get to the 2FA part and have to open the app Bitwarden to get my 2FA code. When I copy it and try to go back to the login page it closes the page and I can’t enter the 2FA code.

I’ve only managed to login using a different 2FA method.

I’m unsure if other websites are affected as I’ve only tried Google UK.

Asked by TheCableGuy96 1 month ago

  • Solved

Imported logins (passwords) won't be synced

I tried and did all solutions on the website like* Clicking disconnect next to all devices Clicking Done Closing Firefox Re-adding just the machine with the passwords… (read more)

I tried and did all solutions on the website like* Clicking disconnect next to all devices

  • Clicking Done
  • Closing Firefox
  • Re-adding just the machine with the passwords

But didn’t work for me.

Asked by YUNEχ 1 month ago

Answered by YUNEχ 1 month ago

iOS not working with bitwarden usernames

I’ve got Bitwarden installed on my iPhone and when trying to login to half the web pages I visit there’s no password option popup to populate the boxes for the username. … (read more)

I’ve got Bitwarden installed on my iPhone and when trying to login to half the web pages I visit there’s no password option popup to populate the boxes for the username.

It comes up prompting you when you get to the password field, just not usernames.

This is a problem as I don’t use the same username everywhere so need it populate it for me.

I suspect it may be something to do with it looking for the password box but on a lot of pages these days it asks for the username, then password on the next page and not always the same page.

See attached image where normally I could click ‘passwords’.

Asked by TheCableGuy96 1 month ago

  • Solved

imported logins and passwords from Microsoft Edge to Firefox desktop doesn't sync with iOS version

I checked community and tried every single suggestion like; I did disconnect all devices and reconnected desktop version first and then synced with my iOS one, didn't wor… (read more)

I checked community and tried every single suggestion like; I did disconnect all devices and reconnected desktop version first and then synced with my iOS one, didn't work for me.

Asked by YUNEχ 1 month ago

Answered by YUNEχ 1 month ago

Sync Firefox

Tried syncing Firefox Windows 11 (version 21H2) with Firefox mobile browser (Firefox 105.0) and get the following message: 500 Error Oh dear, something went wrong there.… (read more)

Tried syncing Firefox Windows 11 (version 21H2) with Firefox mobile browser (Firefox 105.0) and get the following message: 500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix. I have a iPhone 12 Pro. iOS Version: 16.0.2

Asked by hkrjr 2 months ago

Last reply by douglastsoi2.0 1 month ago

  • Archived

Verification email sent to an old disabled account…

Hi, I need to access my account and had to complete set-up, but the verification email has been sent to an old email account that I no longer have access to and I can’t c… (read more)

Hi, I need to access my account and had to complete set-up, but the verification email has been sent to an old email account that I no longer have access to and I can’t change the email until I can sign in… doh! Who do I contact to help resolve this? Kindest regards, Nicola

Asked by nicolaking136 6 months ago

Last reply by Tomatoshadow2 1 month ago

Bookmark folders on ios gone after sync

I just tried to sync my ipad with my computer, and the bookmark folders that existed on the ipad and the bookmarks within appear to have vanished. I checked a formerly bo… (read more)

I just tried to sync my ipad with my computer, and the bookmark folders that existed on the ipad and the bookmarks within appear to have vanished. I checked a formerly bookmarked site and it was not bookmarked. Is there a way to restore these bookmarks to my ipad?

Asked by jordannreed13 1 month ago

Lost all tabs when Firefox / iPadOS crashes

This appears to be a problem that others have had (with no response). I'm posting it to let the Mozilla team know it continues to be a problem for some users. Yesterd… (read more)

This appears to be a problem that others have had (with no response). I'm posting it to let the Mozilla team know it continues to be a problem for some users.

Yesterday FF (whatever the latest version is running on an iPad Pro running iPadOS 15.7) crashed, and restarted with the usual "This is embarrassing..." message, and asked whether I want to restore all tabs. I hit yes, and it restarted with all tabs missing. Of course it then proceeded to erase all synced tabs the next time it connects to Mozilla's servers, so now all the tabs are gone.

Questions:

1. Is there a way to restore this to its previous state? As far as I can tell, the moment the mobile FF loses all its tabs and syncs them to the cloud, there's no easy way for the user to get the old tabs back.

2. Is it possible to have Sync set up so it doesn't erase all the tabs automatically? I mean, it should be clear that when this occurs after a crash, this may not be the desired behavior. At the very least, there should be an option to undo.

3. Is there a way to just "bookmark all tabs" on mobile FF? That way users can easily save the current state of their mobile browser without having to bookmark each tab individually. I understand this feature has been requested from time to time, and at some point saw a response from a Mozilla engineer saying it has been implemented but not released for UI reasons.

4. Can I download all my Firefox Sync data? Since Sync seems to write over previous state with no method for recovery, it cannot be relied upon as a backup. I would like to be able to make my own backups of my browser states to the extent I can.

Thanks! In principle I support open source and would like to continue using FF. If these usability / reliability issues can be resolved I think it would make at least a few FF users quite happy.

Asked by KL 1 month ago

Last reply by KL 1 month ago

Sync from phone to MacBook

I want to restore my bookmarks from my iphone to my MacBook. I have it all ready to receive on the Mac and now I go to the “three lines” menu in the bottom right of Firef… (read more)

I want to restore my bookmarks from my iphone to my MacBook. I have it all ready to receive on the Mac and now I go to the “three lines” menu in the bottom right of Firefox on my phone, but ‘sync’ is not there. So I can’t get to the next stage where I scan the QR. Where is Sync?

Asked by kjlockwood001 1 month ago