re: Unable to opt out of Studies

I'm opted in to studies, but unable to toggle the switch to opt-out because it is "grayed out" (screenshot attached). Cannot find any studies-related solution in existin… (read more)

I'm opted in to studies, but unable to toggle the switch to opt-out because it is "grayed out" (screenshot attached).

Cannot find any studies-related solution in existing community Q&A except for one that says to toggle the switch to opt out, which isn't an option for me.

Thanks in advance!

Asked by 93 3 days ago

Last reply by Denys 21 hours ago

Lost tabs on iPhone

I had about 85 tabs and I opened a few more then I noticed I only had 4 tabs. I didn’t restart anything. How can I recover my tabs? I am using my iPhone.

Asked by MikeLP 6 days ago

Last reply by Denys 21 hours ago

Adding search engines to firefox on IOS/IpadOS

During the configuration of my iPad, I noticed that there is no option to add a custom query URL, like it exists under Android. Therefore, after adding the custom search … (read more)

During the configuration of my iPad, I noticed that there is no option to add a custom query URL, like it exists under Android. Therefore, after adding the custom search engine (and when it's chosen) the search suggestions are missing. While I know that there are technical limitations regarding Firefox on IOS/IPadOS, I don't think/hope that this is one of them.

Asked by yannickgosse04 1 week ago

Last reply by Denys 22 hours ago

firefox for iOs 12

Need to download Firefox for iOs 12 (specifically 12.5.7 on an iPad Air). I saw advice that gave a download page on a Mozilla site but the address given did not work. The… (read more)

Need to download Firefox for iOs 12 (specifically 12.5.7 on an iPad Air). I saw advice that gave a download page on a Mozilla site but the address given did not work. The iPad is not able to accept a newer iOs. Is there still such a download somewhere?

Asked by Lee Molho 2 days ago

Last reply by Denys 22 hours ago

Encountered hacker pop up

I was searching on Firefox and encountered a pop up “your iPhone has been hacked” and an ‘OK’, which you are encouraged to use based on immediate attention being required… (read more)

I was searching on Firefox and encountered a pop up “your iPhone has been hacked” and an ‘OK’, which you are encouraged to use based on immediate attention being required.

This pop up has frozen my app and I cannot close this tab nor can I access any other tabs I have in use. Troubleshooting tried- closed the app several times and also turned my iPhone off and back on and get the same result. I cleared my website search history and use the following security’s settings: Prevent cross tracking, Hide IP address: (from) trackers and websites, Fraudulent Website Warning, Not Secure Connection Warning. I am using the iPhone 14 Pro Max and am running on the most current iOS: 18.5. These settings are for Safari.

Has anyone experienced this situation and know how to close the hacker message tab and what else one might need/want to do in response to this pop up?

Any advise would be most appreciated! Kindly, LaL

Asked by LaL 6 days ago

Last reply by Denys 23 hours ago

Default Zoom at Launch or new Tab?

Is there a setting for New browser tabs or initial App launch? I know how to adjust zoom per tab that is loaded, but when I “open“ a new tab it’s always 100%. I prefer t… (read more)

Is there a setting for New browser tabs or initial App launch? I know how to adjust zoom per tab that is loaded, but when I “open“ a new tab it’s always 100%. I prefer to see more content, thus a lower zoom such as 90% or 75%, which I can always adjust after the fact.

IOS

Asked by David's World 2 weeks ago

Last reply by Kiki 2 days ago

Translation

I travel a lot and frequently use web services not in my native English. Safari does a great job of translating to English, but is often glitchy for other functions. So I… (read more)

I travel a lot and frequently use web services not in my native English. Safari does a great job of translating to English, but is often glitchy for other functions. So I use Firefox. But it doesn’t have the translate option!

Asked by bmccoll55 3 weeks ago

Last reply by Kiki 2 days ago

sync.firefox.com.cn Inaccessible

The Firefox browser I was using failed to back up the synchronization data of the domestic version due to negligence in reinstalling the new version. Starting from May 24… (read more)

The Firefox browser I was using failed to back up the synchronization data of the domestic version due to negligence in reinstalling the new version. Starting from May 24th, after logging into the domestic version account, data synchronization cannot be achieved. (Currently, all downloads automatically redirect to the international version, and the login account is also the international version account. However, the domestic version data was not backed up before, and it is necessary to log in to the domestic version again to back up the data.) . Is there any expert who can offer a solution? The data of eight years has not been backed up. Urgent

Asked by 15821706689 2 weeks ago

Last reply by Kiki 5 days ago