Firefox for iOS Community Forum

Hello Mozilla Support Team, I am writing because my primary email address associated with my Mozilla/Firefox account has been compromised and I no longer have any access to it. Unfortunately, this prevents me from performing basic account management tasks. Specifically: • I would like to add and verify a new email address (f.intini@outlook.com) as a secondary email so I can later promote it to primary. • However, when trying to add any secondary email, Mozilla sends a verification code/link to the current primary email address — which I cannot receive anymore. • As a result, I am completely locked out of updating or securing my account, even though I can still log in with my password (and possibly 2FA if set up). My new desired primary email is: f.intini@outlook.com I have read the official documentation (e.g., https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts and https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information), which states that changing the primary email without prior secondary email setup is not possible for security reasons when the old primary is inaccessible. Questions: 1. Is there any exception, manual verification process, or alternative recovery method available in cases of compromised/lost primary email access? (For example, through identity verification, account recovery key if I have one, or support-assisted change?) 2. If no recovery is possible, can you please confirm that creating a brand-new Mozilla account with f.intini@outlook.com is the only remaining option, and advise on how to best migrate my synced data (bookmarks, passwords, history, etc.) if still accessible on my devices? I understand the security implications and that Mozilla prioritizes protection against unauthorized changes — I just want to regain full control and secure my data properly. Thank you very much for your help and any guidance you can provide. Best regards, Francesco Intini

When I am using FireFox on my iPad and try to open a .pdf file from the browser and I click on the file name, the screen blinks and goes back to the original webpage without opening the file. Basically I can’t open a .pdf file when using FireFox.

I have a very simple web server on my desk using an ESP8266. It has it's own IP address 10.18.2.3 If I enter this url on Firefox on Android it works just great. However when I enter the same url of Firefox on IOS is does nothing and says "No Internet Connection". I already know there is no internet connection and I do not want one. I just want to have Firefox work the same as it does on Android. What settings do I need to change in IOS to make this work ? I am also curious why it shouldn't work on IOS in the first place too. Thanks Alan

Open tabs page keeps jumping to older open tabs and not the most recent. The screenshot I attached shows the open tabs page, there are more above this screenshot. This screenshot is the bottom, showing the most recent open tabs. Two versions ago, whenever I opened Firefox it opened two the most recently opened tabs… now with the latest iOS version it opens with an arbitrary old tab forcing me to scroll down to the bottom. Even if I just minimize the window to view another app, when I return to Firefox it jumps back to an old open tab again forcing me to scroll back down to the most recent. Needless to say, this is extremely annoying and I’m reporting it to you in hopes that you will come out with another update and fix the problem as soon as possible. Thank you very much..

i'm sure this has been asked many times, but i can't determine how to get this link viewed correctly in firefox but opens no problem on safari:

https://www.mlssoccer.com/mlsnext/tournaments/cup/qualifiers/standings/florida_regional

i have tried to go through the options available in the input field but don't see anything that allows me to say it's ok to open. there are other links with similar results and some i can resolve others i have no clue where to look further.

I downloaded the authentication app because my Firefox browser told me to. But after I got done subscribing to the app it like won’t let me do anything and It’s just stuck on the same page the page’s says connect all emails or something. What should I do?