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When opening Firefox I get a message saying "Failed to read configuration file. Please contact system administrator" .

When I open Firefox I get a message telling me "Failed to read configuration file. Please contact system administrator". When I click OK Firefox opens normally and seems … (read more)

When I open Firefox I get a message telling me "Failed to read configuration file. Please contact system administrator". When I click OK Firefox opens normally and seems to be fine. Not sure what is going on here. Any ideas why this is happening and how to get rid of it?

Windows 10 64-bit Firefox 115.3.1 64-bit

Any assistance will be greatly appreciated. Thanks

Asked by SmokieT 1 year ago

Answered by SmokieT 1 year ago

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Zoom - Functional Cookies?

I cannot stay Signed In on Zoom's website (and I used to be able to). When I hover over the Information icon, I see a message that I have to enable Functional Cookies (s… (read more)

I cannot stay Signed In on Zoom's website (and I used to be able to). When I hover over the Information icon, I see a message that I have to enable Functional Cookies (see attached). I have cleared my cache and explicitly allowed Zoom, but no luck. I don't have this problem in other browsers.

Asked by sgross38 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

Firefox 115

Warun habe ich Version 115 und auf einem anderen PC und Laptop die Version 128. Alle behaupten ich hätte die neueste Version.Hauptproblem ist, daß seit dem 1.8.2024, 17.1… (read more)

Warun habe ich Version 115 und auf einem anderen PC und Laptop die Version 128. Alle behaupten ich hätte die neueste Version.Hauptproblem ist, daß seit dem 1.8.2024, 17.16 Uhr auf dem PC mit der Version 115 die Symbolleiste und alle Lesezeichen verschwunden sind. Vierenscanner habe ich deaktiviert. Gruß Gundi

Asked by gundi.floeda 5 months ago

Last reply by cor-el 5 months ago

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Firefox on my new computer says"hmm. we're having trouble finding that site" for all internet access requests. What can I do to open it up to the internet?

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site."… (read more)

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site." We cannot connect to the server.... It says to check that fiefox has permission to access the web, but I do not know how to do that. How can I get Firefox to access the web? I do not want to have to use different browser, but will switch unless this is resolved.

Asked by Stanpeabody 1 year ago

Last reply by zeroknight 1 year ago

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Firefox

With the latest release of Firefox the Extensions are no longer viewable above the toolbar. One in particular ScrollSave needs to be set (turned on) at the exact scrolle… (read more)

With the latest release of Firefox the Extensions are no longer viewable above the toolbar. One in particular ScrollSave needs to be set (turned on) at the exact scrolled location and now this capability has been lost.

Any suggestions.

Asked by repetowski 1 year ago

Last reply by Terry 1 year ago

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Shortcut Icons

I set up 4ows of shortcuts on the home page. Almost ever shortcut had an icon. Now all of the icons are gone except for youtube, ebay and amazon. Not sure what happen… (read more)

I set up 4ows of shortcuts on the home page. Almost ever shortcut had an icon. Now all of the icons are gone except for youtube, ebay and amazon. Not sure what happened to the rest of the icons. Has this happened to anyone else?

Asked by Rjrgrady 1 year ago

Last reply by cor-el 1 year ago

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Tab Groups replacement app

Does anyone out there know of a replacement for the Tab Groups replacement app? I have not updated Firefox past the v.55 only because I don't think it would work w/ any … (read more)

Does anyone out there know of a replacement for the Tab Groups replacement app? I have not updated Firefox past the v.55 only because I don't think it would work w/ any newer versions. I have found this to be the very best app I have ever used as I need to do a lot of research online and need something that will show all the windows and tabs on one page so I can easily go back and forth to a particular group quickly. Without this, I would have to spend hours finding the info and would only have one window in which to work. Ideally, a replacement would be able to use all the window/tab info I now have. Is there some way I could use this in some sort of legacy mode? I have several legacy apps, but can't readily recall how to do so. I think I tried this w/ the Tab Groups app and it didn't work, but am not certain. Suggestions much appreciated! Thanks, Wolfgang

Asked by Wolfgang 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Force JavaScript link to open in new window or new tab

I want to be able to open any links I choose in new tabs/windows, either with MMB or context menu. Many sites use JavaScript to thwart this - only allowing the link to op… (read more)

I want to be able to open any links I choose in new tabs/windows, either with MMB or context menu. Many sites use JavaScript to thwart this - only allowing the link to open in the same tab. aboutconfig settings make no difference for these sites. Disabling JavaScript also fails as inevitably the offending website then won’t work at all. I have not been able to find an add-on which achieves my aim either.

It’s particularly annoying when there are a large number of links and I want to open all of them in new tabs. The only way I have found is to copy the URL of the offending page into a number of new tabs and then click the links in each tab.

Also see Bug 55696

Asked by Baz 1 year ago

Last reply by Baz 1 year ago

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why can't enchanted tracking protection be disable in about:config turn on FALSE DOES NOT WORK??? I'm 68 I can't keep turning it off to type in passwords I pay my bills online. I have Malwarebytes for protection.

why can't "enchanted tracking protection" be disable in about:config. I changed it to FALSE DOES NOT WORK??? I'm 68, I can't keep turning it off to type in passwords. I p… (read more)

why can't "enchanted tracking protection" be disable in about:config. I changed it to FALSE DOES NOT WORK??? I'm 68, I can't keep turning it off to type in passwords. I pay my bills online. I have pay Malwarebytes for protection. It should be optional, not shoved on us. Jazz

Asked by jazzapia1 1 year ago

Last reply by zeroknight 1 year ago

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Restore Session Opens Tabs From The Beginning of the Last Session, Not the End of the Last Session

Hello, I have Firefox set to reopen my tabs from the last session when it starts up. However, I delete, open, and reuse/write over the address of many tabs, as anyone m… (read more)

Hello,

I have Firefox set to reopen my tabs from the last session when it starts up.

However, I delete, open, and reuse/write over the address of many tabs, as anyone might, during a session.

When Firefox reopens my last session, it starts all over again as if no changes had occurred in the tabs during the last session, even though the browser has been open for hours or even days and, as I said, many tab changes have occurred.

This being frozen in time with the same startup tabs is time consuming and causes other problems, as all progress with work and things I'm researching is repeatedly lost an I must start over.

How can I get Firefox to open the tabs from the END of the last session and not the beginning?

(Note: Firefox used to open the tabs from the end of the last session with no problem, but at some point switched to opening tabs only from the beginning of the last session).

Asked by zezozece 1 year ago

Last reply by zezozece 1 year ago

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firefox Did Not Connect: Potential Security Issue

Since this took me awhile to figure out I thought this could help other people. firefox Did Not Connect: Potential Security Issue Also you can manually add sites in pr… (read more)

Since this took me awhile to figure out I thought this could help other people.

firefox Did Not Connect: Potential Security Issue

Also you can manually add sites in preferences. Privacy & Security Preferences → View Certificates... → Servers → Add Exception

Asked by COKEDUDE 1 year ago

Last reply by cor-el 1 year ago

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Syncing Mobile Devices

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a … (read more)

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a while so they could create a better email program and when they finally came back online, last week, there were a list of things in computer language that I am supposed to do but do not understand. Like you, whenever I want to ask a question I have to send it via email then the response is the same thing listed in their instructions, NO HELP at all. Now, on a daily basis, I am receiving emails from Microsoft Outlook stating "Please update your credentials for the account Rhonda89@q.com." "It looks like we don't have permission to get email for Rhonda89@q.com."

The daily emails from Microsoft Outlook started on October 24, 2022, about the time Centurylink Email came back on line, I think. They did not send any messages advising us of this. I happened to find the information when I looked for it online.

I am still attempting to reach someone at Centurylink for help...lol

In the meantime, is there anything you can do to assist in this endeavour.

Thank you, Rhonda Caywood

Asked by Rhonda 2 years ago

Last reply by Rhonda 2 years ago

  • Archived

Videos do not play in FireFox - UPDATE

I wanted to provide an update for a closed thread I opened ~3 months ago. That topic can be found here: https://support.mozilla.org/en-US/questions/1384191#question-repl… (read more)

I wanted to provide an update for a closed thread I opened ~3 months ago. That topic can be found here:

https://support.mozilla.org/en-US/questions/1384191#question-reply

UPDATE I reinstalled Windows - "downgrading" to Windows 10 - same problem; videos of any sort from any source did not play in Firefox, sound or anything.

Firefox now plays videos after navigating to the .exe file, turning on "Windows Compatibility Mode", and setting it to Windows 8.

Asked by Exare 1 year ago

Last reply by Exare 1 year ago

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Firfox will not down some email files says I am on windows 8 but I am on 10

Firefox will not down load some email files says I need to uprgade butI have the latest upgrade but it looks like they think i am on windows 8 but I am on windows 10 … (read more)

Firefox will not down load some email files says I need to uprgade butI have the latest upgrade but it looks like they think i am on windows 8 but I am on windows 10

Asked by Terrance Merrell 6 months ago

Last reply by TyDraniu 6 months ago

  • Archived

Firefox Browser Can't Open Without My Permission

Firefox has been updated on my PC at least 100 times. It ALWAYS brings up the screen asking me to verify if thiis program can make changes to my computer, Why? Is v 102.… (read more)

Firefox has been updated on my PC at least 100 times. It ALWAYS brings up the screen asking me to verify if thiis program can make changes to my computer, Why? Is v 102.1 the latest? I don't know I see other comments about other versions.

And so many more issues I am about to pull every last hair out of my head. I don't even know how your Bookmarks work, nothing like I've ever seen. And, why does Firefox Browser open in different pages, sometimes. I'll have 2 rows or 3 rows of add-ons. Sometimes the font is so tiny I cannot read it, other times it's just fine.

I know what you are going to do. You'll give me some instructions with words that mean nothing to me. Then you'll provide articles I can read, and they mean nothing to me either. I AM NOT an IT person. I just want to turn on my computer and have it work properly JUST ONCE! Wouldn't that be great, then maybe twice in a row!

I thoiught i would be happy with Firefox, but I'm not. Just like I'm not happy with Windows platforms from 7 onward. Instead of making things easier for the everyday user all you do is make things more confusing and complex. I read some of the questions on this website and I don't even know what they're talking about.

I just want Firefox to WORK

Asked by Rhonda 2 years ago

Last reply by cor-el 2 years ago