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Mozilla signin/sync option missing?

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to s… (read more)

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

Asked by redeyesuk 1 day ago

Last reply by jonzn4SUSE 8 hours ago

Email problem

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried … (read more)

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried everything until I saw a discussion on line about trying private mode. Bill Schuetter

Asked by bschuetter51 2 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

malicious pop up

I am getting malicious popups from Mozilla Firefox that my system has been compromised. it is from h9y4zso85d5n3s.fastinlineservice.co.in How can I eliminate this. I o… (read more)

I am getting malicious popups from Mozilla Firefox that my system has been compromised. it is from h9y4zso85d5n3s.fastinlineservice.co.in How can I eliminate this. I only get it with Firefox

Asked by Bill Shallbetter 3 days ago

Last reply by James 3 days ago

How To Display Actual Mozilla Pages Display In Dark Mode

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David … (read more)

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David

Asked by David 2 weeks ago

Last reply by 87BBSsysop 3 days ago

My personal computer's Firefox says the browser is controlled by enterprise. I have no enterprise.

My personal computer's Firefox says the browser is controlled by enterprise. I have no enterprise. How does this Enterprise policy get set? And how can I remove it? … (read more)

My personal computer's Firefox says the browser is controlled by enterprise. I have no enterprise.

How does this Enterprise policy get set? And how can I remove it?

Asked by jsg1521 4 days ago

Last reply by TyDraniu 4 days ago

Firefox will NOT connect to ANY website citing Secure Connection Failed

NOTE - I am using Firefox on my PC which is working fine. Issue is with my laptop Firefox. Firefox was working fine, on my laptop and PC, until about 3 days ago. Starte… (read more)

NOTE - I am using Firefox on my PC which is working fine. Issue is with my laptop Firefox.

Firefox was working fine, on my laptop and PC, until about 3 days ago. Started getting Tried to download various versions of Firefox. I am using Firefox on my PC with the same exact settings, network, Win 11 and Antivirus as my laptop. Firefox, version 128.6.0esr (64-bit) works fine on my PC, but does NOT on my laptop. I uninstalled FF and reinstalled it, changes Firewall to Windows on the laptop from my AV, NOTHING. Driving me crazy. HELP please.

Message below (on ANY and ALL websites) and screenshots attached.

Secure Connection Failed An error occurred during a connection to amazon.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Asked by xhtzman 1 week ago

Last reply by jonzn4SUSE 1 week ago

No audio with headphones

Audio doesn't work with Firefox. This appears to be ONLY a Firefox problem. Headphones work with Edge. Computer speakers work. In Windows settings, testing audio works. B… (read more)

Audio doesn't work with Firefox. This appears to be ONLY a Firefox problem. Headphones work with Edge. Computer speakers work. In Windows settings, testing audio works. But when I attempt to listen to something in Firefox, there is no sound at all.

Asked by Seigfried 1 week ago

Last reply by markwarner22 1 week ago

Website logo not displayed

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefo… (read more)

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefox, just my name is displayed in place of the logo. Chrome for Android has the same problem but Firefox for Android displays OK. On my iPad both Chrome and Firefox display properly. What are the reasons for this? Is there some upper limit for the dimensions of the logo (mine is oblong in shape)? Do I have some settings that don't suit certain browsers? My site was built using Wordpress/Elementor/OceanWP. Many thanks in advance for an answer!

Asked by tony.melville 1 week ago

Last reply by cor-el 1 week ago

CONTINUING ERROR WHEN USING GOOGLE MAIL

I'm not sure I have the right topic as I didn't see what I will try to say. The problem is when I send an email (googlemail), I cannot insert a photo/picture in the email… (read more)

I'm not sure I have the right topic as I didn't see what I will try to say. The problem is when I send an email (googlemail), I cannot insert a photo/picture in the email. The only thing I can do is attach which I do but want it inserted too. This only started happening about 2 weeks ago. It is now to the point where I have to use another browser to get it to work as it should. Any ideas why?

Asked by Elaine M 1 week ago

Last reply by jonzn4SUSE 1 week ago

Private Browsing deleted download files when I closed the window??

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloa… (read more)

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloads folder on my C drive, and when I went back after closing the private browsing window they were gone. Under "recent files" in my file browser it showed a couple of the most recent downloads and when I tried to click to open them it said they had been moved or deleted. Entering the first couple words of the file titles in the search bar in my file browser yields absolutely nothing.

This was over 30 files or so. It will be really irritating to try to find and download all of them again. Does anyone know of any way for me to get them back???

Asked by 13m47 4 weeks ago

Last reply by Sondra Kinsey 1 week ago

I cannot access the internet with my VPN activated

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access t… (read more)

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access the internet if the VPN is activated - using Firefox or Edge. Thank you

Asked by caswell.gary 1 week ago

Last reply by markwarner22 1 week ago

Lost Tabs

Because I was doing research for an essay, I had a great number of tabs open in Firefox. Today, I had to run a full-system virus scan, and now all the tabs are gone. Is t… (read more)

Because I was doing research for an essay, I had a great number of tabs open in Firefox. Today, I had to run a full-system virus scan, and now all the tabs are gone. Is there any way to recover them?

Asked by Daggy 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Videos watched on Firefox pixelate and are unwatchable.

Whenever I try to watch a video, on any website, it pixelates so bad that it's just unwatchable. Do I have a setting wrong that could fix this? Watching the same video on… (read more)

Whenever I try to watch a video, on any website, it pixelates so bad that it's just unwatchable. Do I have a setting wrong that could fix this? Watching the same video on different browsers (edge, chrome) works fine. I've attached an image to show what I'm getting. Occasionally, it will work just fine but if I pause the video to come back to it, it goes back to this at some point.

I'm running on windows 11 and Firefox Version 134.0.2 (64-bit)

Asked by rad2_themax 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Firefox vs. Currently.com

I recently started having an issue trying to log in to my ATT email account at Currently.com. When I try to long in I get a message saying "Logout Successful". It was c… (read more)

I recently started having an issue trying to log in to my ATT email account at Currently.com. When I try to long in I get a message saying "Logout Successful". It was close to the time of a Firefox update which could be coincidental. I can log in using Chrome OK. Has anyone else reported this issue?

AT&T support claims to have no idea what would be causing this problem. They have had this bug for several years.

[edited email from community support forum]

Asked by don-west 2 weeks ago

Last reply by markwarner22 2 weeks ago

Firefox freezing up when trying to save images using save image as feature

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every ti… (read more)

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every time is register a mouse click. This will continue for like 30 seconds before it becomes normal then it will repeat this for every image. How can I solve this?

Asked by Burak 1 month ago

Last reply by aodgizmo 2 weeks ago

Lastpass on Firefox

I had the Lastpass icon at the right end of my address line (line 2) in Firefox, Windows 10. I have changed to Windows 11 and want the same set up. I have managed to pu… (read more)

I had the Lastpass icon at the right end of my address line (line 2) in Firefox, Windows 10. I have changed to Windows 11 and want the same set up. I have managed to put other icons in that position, but cannot see how to do the same for the Lastpass icon...... Could you help me, please....

Asked by Eoin 2 weeks ago

Last reply by markwarner22 2 weeks ago