Firefox Support Forum

Youtube has this issue the most. On any other browser YouTube works fine; however, on firefox, videos sutter, play at a very low FPS and if I try to interact with the page like pause the video, it takes somewhere between 5 to 20 seconds for the site to respond and actually pause the video.

This happens on other websites as well that have interactive features

Additionally, when on sites like discord or LinkedIn, if a video starts playing and I pause it the audio will continue playing and loop and overlap over itself. The only way it will stop is if I refresh the site.

I have tried updating my video drivers, reinstalling them, changing all the settings possible on my computer to make it work but nothing yet. Thanks for the help.

How do stop multiple tabs from starting up is it because i go from one page to another with out losing the tabs please help there are multiple tabs running

Windows11 Firefox 111.0.1 (64 bit) intermittently stops loading page while scrolling. Won't refresh or go back to previous page. No error message. Have to restart Firefox.

How do I actually get help with my account? I cannot access it because the account has the WRONG EMAIL address mixed up with the WRONG PASSWORDS. The account MESS is preventing me from using SYNC creating my emails USELESS!!! There must be someone, somewhere, who can tell me how to get specific help with MY FIREFOX ACCOUNT. It is messed up so badly I am going have to throw this computer out and start all over -- but then I have to use either some bogus email address that I DO NOT WANT TO USE. My accounts were set up decades ago -- very soon after FIREFOX was offered. BUT JUST BECAUSE WE ARE OLD, ACCOUNTS ARE OLD, WHY does Firefox IGNORE problems with BASIC ACCOUNT PROBLEMS! I HATE THIS I HATE THIS I HATE THIS I HATE THIS! FIREFOX SUCKS!!!!!!! no such thing as support. When I attempted to ask "How to contact Firefox ACCOUNT HELP", the stupid answer was older than my car, my house, but I am older than dirt so it was NOT that old. STUPID STUPID STUPID. I will get rid of ALL GOOGLE, MOZILLA, AND NORTON cause you all have NO RESPECT for your users -- not customers cause we are NOT CONSIDERED SUCH -- FIREFOX IS FREE. Hahaha Dr T. H. REESE, Denver CO 15 yrs as a COMPUTER SYSTEMS CONSULTANT and I must make amends to all MY CLIENTS to whom I recommended FIREFOX! YOU ARE SO BAD! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi Normally, I can access my Google search add-on for scientific papers but now all I receive is the following comment: Unable to access the server. Open results in a new tab. Something appears to be blocking the normal smooth access. John Menzies

In the last 4 days Firefox is constantly freezing on the Tile Pages of multiple streaming sites. It becomes non-responsive, and won't let me reload or use the Home button. I have tried turning off hardware acceleration and clearing the cache and I still have the same issue.

I have not been able to log into www.mycigna.com account for the past week or so. I use DuckDuckGo as the search engine and never had this problem logging into my account before using Firefox. For the past week I have been getting this message when I submit my log in data - We're sorry but myCigna is unavailable at this time. Please contact our customer service for assistance. So, I called them today and spoke with a tech. I told him I used Firefox and DuckDuckGo and he advised me that others have had that problem using ddg as a search engine. He asked me to try to log in using a different browser and I was able to log in and access my account using Edge. So, I tried Firefox again after changing the search engine to Edge and still wasn't able to log in. Do you guys have any idea why I can't log in using Firefox anymore, or should I just continue to use Edge for that particular website? If you can help, please let me know. Thanks Larry

Hi,

I've imported all bookmarks, login data and everything else from Brave browser to Firefox and I can use Firefox as if I'm using Brave. All my data have been imported. Until here everything is ok, but I switched my pc and started to use Firefox with my Firefox account and enabled sync. Boookmarks and login information that I saved before importing have been synched but the imported data haven't been synched. So I can't use any login info or bookmarks from old Brave.

I've double checked sync options and see that everything that can be synched are checked.

What can I do to fully synchonise my browsers?

Hail all:

I use Privacy Mode (to prevent idiotic dump on my PC from many a website, I hate clutter, due to my severe Asperger's) on my Secondary Monitor, whilst my primary Firefox runs normal mode on my Primary Monitor.

Each time I open a new Privacy Mode, it opens on the Primary Monitor, so I need to drag it to the secondary one.

Could we get an option to open the Privacy Mode one on "Detected Monitor X" (which stands for any option that got detected as monitor)? Would be lovely if we could.

Thank you.

Hail all:

I have my settings set to "absolute" Strict. this option greys out to add exceptions. But it blocks sometimes safe sites as well.

How can I run strict, and still be able to add certain websites, thus overcome the greyed out Add Exception Button?

Thank you.

I leave the country for several months a year to a country that is not supported for credit card autofill, and it doesn't work while I am there. However, once I return to the U.S. the autofill menu has disappeared from the Privacy & Security Tab, so I am unable to turn autofill back on. In the past I have had to uninstall/reinstall Firefox to make credit card autofill work -- until I leave the country again. Surely I am not the only user that has had this problem and having to uninstall/reinstall is a pain that users shouldn't have. Isn't there a better way to turn this function on and off?

Hi, After formating my computer I have problem with videos in FF (facebook, some YT videos and others). Alwasys getting message : "The video playback was aborted due to a corruption problem or because the video used features your browser did not support."

I tried: 1)incognito mode 2)clearing profiles 3)wiping whole FF and still no fix.

I'm using 111.0.1 (64 bit) version. Videos working well on my laptop wish same FF version. Any ideas how to fix it?

For the past three days I've been unable to get Firefox to load quickly as it used to before the last update. The last time this happened the problem was conflict with my security software System Mechanic. That problem was taken care of. This time I tried rebooting the computer, turning off all my add-ons, safe mode...nothing worked.

I'm using Win 10 64 bit. Can you help?

I've been noticing for a while that Youtube chapters were very hard to read if they were displaying over a white background. I thought this was just a Youtube issue but then I decided to boot up Edge and Brave to see if the issue still persisted. It doesn't. What happens in those browsers is that there is that the bottom part of the video is darkened just enough so that when the chapters are displayed there is enough contrast to read them. In Firefox this overlay cuts out before it reaches the chapters making them very difficult to read. I tried in Troubleshoot Mode and the issue persists.

I've linked pictures that demonstrate the difference.

After the last update, I cannot log onto rakuten.com. I get the error message, "Oops. There was a problem. Please refresh page and try again." When I try to use "Forgot Password" the page does not refresh. I can log on when I use Google Chrome.