Firefox Support Forum

Hello,

On my firefox browser the Duo Security website keeps looping and not letting me login. I have tried private window and also have tried to install firefox again. The Duo security website is able to load on other browsers like Chrome and Edge without any issues. I also deleted the appdata and app profile and it is still not functioning. Any other recommendations that I can try?

Website is: https://api-263d2dfd.duosecurity.com/frame/frameless/v3/auth?sid=frameless-0e4e2d68-a138-4a07-8ad9-d7aae0f9fe5d&tx=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzUxMiJ9.eyJkdW9fdW5hbWUiOiJzcGlrZXAiLCJzY29wZSI6Im9wZW5pZCIsInJlc3BvbnNlX3R5cGUiOiJjb2RlIiwicmVkaXJlY3RfdXJpIjoiaHR0cHM6XC9cL3NoaWJib2xldGguYXJpem9uYS5lZHVcL2lkcFwvcHJvZmlsZVwvQXV0aG5cL0R1b1wvMkZBXC9kdW8tY2FsbGJhY2siLCJzdGF0ZSI6IjVlMDNmOGM5OTcxM2MxZDdhYzRkNjlkMzZlYTAxYTU4LjY1MzM3MzMyIiwiZXhwIjoxNjk1OTU5NzU0LCJjbGllbnRfaWQiOiJESURLMkhSNEdGMTVJWUhMNEQ3VCJ9.wnLBrsdlaHjvudLT9w6rcD43QyQurgYR0UGIHYg2BXqP8TqNiFP5PN1C3l8jtYgA37LHrGbP6YvOYlY1MMOpYw

Thank you,

I use the NVDA screen reader to read aloud the contents of applications on my computer.

If I open a PDF in Adobe Acrobat, the screen reader will read aloud the content of the alt text associated with each image. When I open the same PDF in Firefox, however, the screen reader is evidently unable to recognise the presence of alt text; therefore it remains silent when it reaches an image - it's as if there's no alt text to be read.

Can you please clarify: is there a way for me to configure Firefox (either in the settings or in about:config) so that alt text in PDFs will be recognised by screen readers?

System:

Windows 10 pro 22h2 19045.3516

Intel i5-10200h with UHD 620

Driver 31.0.101.2125

Firefox ESR 115.3.0

When watching streams in firefox, I noticed that overall iGPU load is very high, up to 70%, a lot higher than watching 1080p movie with dedicated player.

I found that the firefox actually only shares 10~20 iGPU load, the rest are from DWM, which load is up to 40% sometimes.

Also found if I switch from the tab with streaming page to another normal webpage, DWM immediately drops its usage to about 2%, firefox still uses some load as it's still decoding. DWM usage rises if I switch back.

I tried force firefox to use nvidia dGPU, firefox does use nvidia card to decode, but the DWM problem said above still apply.

See attatched image as prove.

Cross reference to intel community thread: https://community.intel.com/t5/Graphics/High-iGPU-load-when-watching-streams-in-firefox/m-p/1528571#M123027

'bold text' YOUR STUPID BOX TO UPDATE FIREFOX WON'T GO AWAY AND BLOCKS MY PAGE ON UPPER RIGHT HAND CORNER...HOW DO YOU TURN OFF NOTIFICATIONS "HITTING DISMISS ONLY MAKES IT KEEP COMING BACK WHILE YOU ARE TRYING TO WORK"???

115.3.1 esr automatically downloaded and installed and it disfigured 102.5.0 to the point that there was not an address bar, menu bar and only part of the tabs because I am using userChrome.css that I have used for years - is there a fix?

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: raem.kauai@gmail.com Thank you.

Every time Firefox updates, a Firefox shortcut is added to my desktop. In delete it because I already have a shortcut for it in the taskbar. How can I stop this from happening? I have tried turning off automatic updates and manually updating the browser and it still creates a shortcut. It's been happening for over a year and I am close to uninstalling Firefox completely and switching browsers.

After a crash and new Firefox update today (September 28, 2023), Firefox is now opening a new window along with every new tab. If I close the newly opened window, the tab on the browser 'main' firefox window also closes. The 'open links instead of new windows' is ticked. I have tried refreshing Firefox and also uninstalling and reinstalling. Running on Windows 10. Please help! Thanks, Robin

On my work laptop, I disabled "Recommended by Pocket" to avoid distractions.

On my personal laptop, that setting is already enabled. But I never see any stories recommended by pocket when I open a new tab. What can I do about this?

My Firefox has got inconsistently large font size in some UI, namely on the homepage (text elements with style "font: caption") and texts in the Update Firefox notice box (which I don't know how to reproduce within a resonable time and effort). It just happened after a ordinary restart of Firefox: no updates etc. I tried updating Firefox after that but to no avail. How can I fix it?

I have screenshots of the error I receive when logged into the website. The support staff from LawofSelfDefense.com says everything on their side says I should be receiving audio and video. I have checked DuckDuckGo privacy settings and they indicate that their product is not blocking anything from the website.

I used MS Edge this morning to stream a live episode and it works! I do not want to access these streams using any MS products/software. Something in Firefox is preventing me from Live video and Chat activity on the site. What can I send you to help me fix this problem?

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

I'm having a lot of frustration trying to edit the shortcuts in the New Tab page in any kind of smooth and easy manner. While I recognize that having sync turned on means that Firefox destroyed my pinned shortcuts on this PC when I logged into Firefox on the new PC I am setting up, it's incredibly inconvenient, and the lack of options in regards to editing makes replacing all of it really, really awful. I have no ability to see the history of my shortcuts, nor can I save configured shortcuts and restore them should an improper sync destroy my previous settings. If I want an empty tile, I have to go through and repeatedly dismiss everything from my history to stop more of my visited websites from replacing said tile. Is there something obvious I'm missing here? If not, is there any kind of way that more customization options for New Tab shortcuts might be suggested?

Really too much PR_END_OF_FILE_ERROR

https://www.bbc.co.uk/news/uk does NOT have issues.

this error message occurs regularly ( and sometimes with amazon.de)

Please fix the bug that causes this, or allow a option to ignore the (non existent) error.

If I have a firefox window open (one or more), exit it, and start again, I can restore the previous session. However, if in between I open private browsing, it for some reason overwrides the session restore history with nothing. Can I somehow a) restore the session afterwards? b) prevent this from happening in the future?

I use Firefox and ESET Antivirus on Windows 10 I am using the Firefox password manager with a Primary Password. When I open a window to a bank or other sensitive site ESET Antivirus Banking and Payment Protection automatically opens a new Protected window. The password manager then fills in the login details for the site or offers a choice from a listbox if I have more than one login for that site without me having to provide a password for the password manager. Clicking on "View Saved Logins" from the listbox opens the password manager Search Logins window also without me having to enter a Primary Password. I can now view Usernames AND Passwords without having to enter any Primary Password. This appears to be an out of date copy of the passwords in a unprotected file since it is missing a few recently created entries. When using an standard Firefox browser window everything seems to work as expected with the Primary Password being required to activate the Pasword Manager and the recently created entries are present. One other point which may be relevant is that when viewing the same username/password in both the valid and the duplicate versions the window addresses are identical. This suggests to me that the Password Manager keeps the username/password data and a list of that data as separate enties and that what I have is actually one set of data with two seperate lists of the data. This makes me nervous about trying to delete anything from the unprotected list in case I am deleting the original data. This state of affairs may have come about when I was setting up Firefox Sync and inadvertantly Sync-ed Password Manager with Primary Password turned off. I have since turned off Sync but with no effect on th problem. Is there any way of deleting this apparent additional password list? The alternative seems to be to just uninstall Firefox and ESET Antivirus and re-install and hope that all the data is cleared out in the process and the re-import a password file.

Since yesterday (Sep 26 2023), Twitch.tv has been having multiple issues related to basic functionality of the website, and this has happened before but I did not report it because I was able to fix it. I can not purchase or use bits despite Twitch having a stored payment method on file that I have confirmed has sufficient funds, I can not subscribe or gift subscriptions despite Twitch having that same sufficiently funded payment method on file, I can not redeem or earn channel points, I can not send or receive Twitch Whispers (a form of DM), I can not follow or unfollow channels, and I am convinced that if I was to log out, I would not be able to log back in. I can chat in stream chat, and I can watch streams, that's all I can do. But I enjoy using the other features that are currently blocked, I am over 18, and I am the only person that uses this computer, so there should be no parental controls problems either. Yesterday, I restarted my browser, which did NOT alert me that it had updated, and all of this functionality was broken. Roughly 6 months ago I was having the exact same issues, but I was able to fix it by disabling many of the anti-tracking protections on my browser (had to disable them universally except for blocking cryptominers, not just with the shield icon). However, now, even with those settings unchanged, roughly 75% of the features of the website Twitch.tv are nonfunctional. I have included a cropped screenshot of me attempting to redeem something using channel points, the purple box is the button, and the spinner icon stays there for over a minute with nothing happening, which is not how that is supposed to work.

I enjoy watching streams and interacting with people on Twitch.tv, and I wish to continue doing so in the way I am accustomed to. However, it would appear that Firefox has other plans. If this continues, I will be forced to switch to a less secure browser for specifically that site, which is an idea I do not look forward to.