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Firefox sync not work with changed useragent

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in… (read more)

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in proxy servers. Why? I don't know (maybee dificult globaly Firefox updating for non admin user).

I open Firefox sync and try login there, but I see only progress (wheel).

Asked by lukas24 2 weeks ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 2 years ago

Last reply by cor-el 1 year ago

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Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
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Cannot sign in to Firefox account when VPN is active

Hi, I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it? Any help is very much appreciated! Thank you! … (read more)

Hi,

I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it?

Any help is very much appreciated! Thank you!

Asked by thw24 2 years ago

Answered by schnrl 2 years ago

  • Solved
  • Archived

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 2 years ago

Answered by Wesley Branton 1 year ago

  • Solved
  • Archived

Sync no longer synchronizes any elements

Hello, Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I… (read more)

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

Asked by Jinx 2 years ago

Answered by the-edmeister 2 years ago

  • Solved
  • Archived

Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (read more)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Asked by MBramnik 2 years ago

Answered by Shashank Shekhar 2 years ago

  • Archived

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 2 years ago

Last reply by aditya81028 2 years ago

  • Archived

Lockwise

This piece of **** novelty lost all my saved logins after syncing. I synced as usual, unaware of this Lockwise nonsense you recently added to Firefox unnecessarily, and e… (read more)

This piece of **** novelty lost all my saved logins after syncing. I synced as usual, unaware of this Lockwise nonsense you recently added to Firefox unnecessarily, and expecting just the open tabs from my device to sync. Well I found all my logins on someone else's computer that I was using at the time to browse the net. Wtf? So I removed the logins from Lockwise (one by one, btw, because there's no option to just remove them all at once, facepalm). Later on I find I can't find them anywhere anymore, on any of my own devices. Why the **** would passwords and login information be synced by default, and what was wrong with the old password manager?! I'm now switching over to Chrome, which I hate. But not as much as this piece of ****.

removed profanity. Please read Mozilla Support rules and guidelines

Asked by user22399 2 years ago

Last reply by user22399 1 year ago

  • Solved
  • Archived

Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (read more)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by 1319324245 1 year ago

Answered by 1319324245 1 year ago

  • Archived

Different Bookmark Layouts Between Synced Devices?

I have a desktop that I use for personal use and a laptop that I will be using for school use. I have organized all my bookmarks just the way I like them for when I'm rel… (read more)

I have a desktop that I use for personal use and a laptop that I will be using for school use. I have organized all my bookmarks just the way I like them for when I'm relaxing, but if I'm going to primarily doing schoolwork on this laptop, I would like to organize it differently. I have a bunch of bookmarks that are ever changing so I would like to continue to sync them, but doing so would also sync how I've laid them out.

I'm thinking I would like it to even be as simple as displaying a folder laid out like these bookmarks are (see image) but designate that bookmark folder differently for each device. I expect that would require something 3rd party, but I'm not exactly sure to what extent you can manipulate Firefox. I think plugins affect the browser instead of just the site like extensions, but I'm not sure.

Thanks in advance for any help you provide, even if it is just crushing my dreams.

Asked by PennyJim 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Restore a specific sync from Firefox Sync

I was transferring my data from an older version of Firefox to the new version and always have enabled Firefox sync. While setting up the new browser, I uninstalled an ex… (read more)

I was transferring my data from an older version of Firefox to the new version and always have enabled Firefox sync.

While setting up the new browser, I uninstalled an extension that had my settings from the new browser and it was automatically uninstalled from the older browser too.

Since I use Firefox sync, I want to know if it's possible to restore a restore the extension data from a specific time (before I deleted it). Trying to sync only restores it after the extension was deleted.

Asked by TRx-856 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Syncing passwords, bookmarks, tabs, etc. without Firefox Sync

Hey, My employer recently updated its information security policy, and as a part of that disabled Firefox accounts on our work laptops. Is there a way to "manually" sync … (read more)

Hey,

My employer recently updated its information security policy, and as a part of that disabled Firefox accounts on our work laptops. Is there a way to "manually" sync passwords, bookmarks, tabs etc. to and from a computer that is not logged in? Installing third party software is, because of the same security policy, not an option.

I've relied heavily on Firefox Sync in the past, as I often come across items of interest that I bookmark on my private laptop that I would like to access on my work computer and vice versa, passwords are updated often etc. The updated security policy has become a real nuisance, so I am looking for a workaround. ;)

(And yes, I am talking to our IT department, and they are at least semi interested in finding a solution.)

Appreciate any help!

-K

Asked by kristian.vea 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

locked out of my sync account

email was returned that you sent me because I was setting up a new server at the time if you could resend the email the new server is up now. My email is bryan@bryanmarsh… (read more)

email was returned that you sent me because I was setting up a new server at the time if you could resend the email the new server is up now. My email is bryan@bryanmarsh.navy Thank You Bryan

Asked by Bryan Marsh 1 year ago

Answered by Bryan Marsh 1 year ago

  • Solved
  • Archived

"Sorry. We've locked your account."

what are the steps now.. ? I have access to that email but for some odd reason mozilla doesn't deem that email to be worthy? "The confirmation email we sent to ********* … (read more)

what are the steps now.. ? I have access to that email but for some odd reason mozilla doesn't deem that email to be worthy?

"The confirmation email we sent to ********* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

Asked by ScatteredCaribou 1 year ago

Answered by ScatteredCaribou 1 year ago

  • Solved
  • Archived

Firefox Sync is not syncing

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. M… (read more)

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. My log is here https://pastebin.com/dTiYHyKn

Thanks for your support

Asked by Cagio 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

Bookmarks overwritten by Firefox Sync

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her brow… (read more)

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her browser data from her old computer to her new computer.

I signed her up for a Firefox account, and when turning Sync on, it asked me to set up a second device. Since the new computer hadn't arrived yet, I decided to use Firefox Sync with another computer in the house. I installed Firefox on the device (it had never been installed before on that device) and hooked up her Firefox account. As expected, everything synced perfectly. The page telling me to connect another device still appeared, but I assumed that was because she hadn't connected a phone yet.

When the new computer arrived the next morning, the old computer had already been shut down and sent to the company, and the other computer in the house was still running but didn't have Firefox open to the best of my knowledge. I installed Firefox on it (again, didn't come pre-installed and had never been installed before) and hooked up her Firefox account. This time, everything synced perfectly... except for the bookmarks.

Only about 2-3 dozen of them transferred, along with one folder with a dozen more. (There were quite a few, potentially around 1-2 thousand.) The only bookmarks on the toolbar were the Getting Started page and a blank-titled bookmark leading to a "compose email" page. The rest were nowhere to be found. When I opened up Firefox on the other computer in the house, Firefox Sync had conveniently overwritten all of the bookmarks with what was on the new computer!

Everything else, including the history, passwords, and add-ons, were preserved perfectly. I tried everything on Recover lost or missing Bookmarks and Restore bookmarks from backup or move them to another computer to no avail, since the other computer in the house didn't auto-backup the bookmarks after Sync transferred them. I even gave it a couple of days like the article suggested, and still nothing. There's no chance that the computer exchange company had anything to do with it, since they have a no-touch policy of 30 days in case there's problems with the new computer.

Is there any chance that the bookmarks still exist somewhere? It's not a huge problem, since my mom told me that she's fine with the bookmarks being gone, and she would have ordered the old computer back if they were that important to her. I'm just unsure what might happen to the data in the future, or even what might happen to my own Firefox data, and hope that an answer might be helpful to others with the same problem but greater stakes.

The browser data provided along with this article is that of my mom's new computer, and should be true for the other browsers involved as well -- except for the old computer, which was Windows 7.

Asked by spelled.with.k 1 year ago

Last reply by spelled.with.k 1 year ago