Firefox Community Forum

Michael Samitz mike@imasupport. mike869 (if that helps any)

My VPN Subscription ceased as I am no longer able to Use Mozilla VPN on desktop or android.. I have updated, downloaded new and can neither access on desktop or android. When I was able to log in, I found NO Active subscription, yet I have the receipt showing I should. I found a "MOZILLA" support page that stated how to recover, yet it was out of date and did NOT accurately show the same screen that I see. It shows that an "Already Subscribed" link should be on the page that shows the subscription packages. However, there is NO SUCH link on either my desktop or android app. I have the invoice (#5DF026AB-004) dated February 26, 2026 for an total amount of 90.67 with card ending in 9143. And it has been working fine till about 3 weeks ago. Since then I have sent 2 emails to vpn_support@mozilla.com with NO response or action taken. Therefor I have little faith that this ticket will get any more attention. However, it if does..... thank you -thank you. And I hope you can get my subscription back on line as this has greatly hampered my business operations as I am constantly out of country. I also feel that I am not out of line by asking for some credit as for this has been a problem for many weeks. I paid for a service which I have not been able to use, or even get adequate support to fix and have spent countless time and effort dealing with this issue.

I am using the current version of Bazzite. When I run Mozilla VPN, I just get a blank window for a few seconds, then it asks if I want to force quit. Uninstalling and reinstalling, and restarting my PC, do not seem to help.

I recently reinstalled Bazzite on this PC, and Mozilla VPN was working on my previous install.

For some reason, I am locked out of signing in to Mozilla VPN. I have twice changed my password & recovery key, & then been returned to the app to login & it has failed to do so?

I only want the VPN on my desktop computer not on my phone I donot use my phone for internet just my computer and laptop now tried to signup for a subscription but it wants my phone sorry no phone computers only ?? now how to do it on my computer ?? I have hit a brickwall not happening, unable to select a subscription with mt computer and I am not using a phone just computer only