Showing questions tagged: Show all questions
  • Archived

Firefox stall and crash when adding or downloading any files

Firefox will stall and crash after attempting to add or download any kind of files. I have also note that when highlighted the words in the boxes under the top of the scr… (read more)

Firefox will stall and crash after attempting to add or download any kind of files. I have also note that when highlighted the words in the boxes under the top of the screen menus File, Edit, Tools and Help will look like frayed, this will not happen with the menus View, History and Bookmarks where the words are solid and clear. I recently reinstalled Firefox and the program has created a Old Firefox Data in my desktop. The last version I had +/- two years was also having a similar problem plus a total freeze and crash by going to Options, which does not happen anymore.

Firefox 22 Windows XP Media Center Edition SP3

Asked by EmmanuelF 7 years ago

Last reply by EmmanuelF 7 years ago

  • Solved
  • Locked
  • Archived

Shockwave Flash is CONSTANTLY not responding and crashing

Hello there, I've had this problem for a long time, and I've done most everything suggested in other forums regarding this matter. I've disabled "disabled protected mode… (read more)

Hello there,

I've had this problem for a long time, and I've done most everything suggested in other forums regarding this matter. I've disabled "disabled protected mode, disabled hardware acceleration, made sure everything is updated, and nothing works. Unfortunately, this makes Firefox so unusable that I've had to switch to another browser for the time being, but it's having it's own issues. Very frustrating! I like Firefox and would like to have it working, but this "shockwave flash plugin" problem has been a persistent problem for the last year.

I've seen many other users who have not been able to fix the problem via the above suggestions, so--what's the verdict? Is there something else I can try?

Cheers

Asked by gforcewarp9 6 years ago

Answered by gforcewarp9 6 years ago

  • Archived

Why Won't The Clear Cache Button Work?

Since the newest update, it is impossible to simply clear the cache, from the browser. When I click on the "Clear Now" button, it only reduces it by 1 or 1 megs at a time… (read more)

Since the newest update, it is impossible to simply clear the cache, from the browser. When I click on the "Clear Now" button, it only reduces it by 1 or 1 megs at a time! Well, if I have 550 to clear, am I supposed to sit here all day, to do what used to take five seconds?

Asked by StevenCee 4 years ago

Last reply by MGM808 4 years ago

  • Archived

Since Firefox 61 up to current version Netflix will not stream.

Firefox issued another update today, to 62.0, but this additional new update still did not fix Netflix bug: Error Code: F7121-1331-P7 Is anyone in this forum able to esca… (read more)

Firefox issued another update today, to 62.0, but this additional new update still did not fix Netflix bug: Error Code: F7121-1331-P7 Is anyone in this forum able to escalate the bug report to address this problem with Netflix?

Asked by loyall 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Locked
  • Archived

Firefox 30 won't start, hangs after closing (Bug1004476)

Hello, everyone! I've filed a bug report here: https://bugzilla.mozilla.org/show_bug.cgi?id=1004476 The problem is that after installing Firefox 29 with no profile at all… (read more)

Hello, everyone!

I've filed a bug report here: https://bugzilla.mozilla.org/show_bug.cgi?id=1004476 The problem is that after installing Firefox 29 with no profile at all and installing any addon that requires a browser restart (NoScript for e.g.) Firefox restarts OK, but after closing it and trying to open again I get a message: "Firefox is already running". I can see in the Task Manager that there is already Firefox running in the background. I've found several people complaining about this issue. Here: http://forums.informaction.com/viewtopic.php?f=10&t=19612 And here: http://forums.mozillazine.org/viewtopic.php?f=9&t=2825639

Thank you in advance

Modified May 13, 2014 11:01:46 PM BST by John99


2nd Update. (Comment by a moderator)
Engineers are working on issues that have been identified.
The known issues are problems with Firefox hanging on closedown resulting in Firefox not restarting unless the hung process is killed.

Workaround ensure Firefox is NOT set to clear History on Close down
Use NewButton New Fx Menu → Preferences → |Privacy| Firefox will: [Remember History v ]
See also my post downthread /questions/997918?page=2#answer-572501 ~J99

 Modified June 5, 2014 12:26:07 AM BST by John99

3rd Update

A fix is now on the Beta Channel Fx30b8 hopefully in a couple of weeks that will be on everyone's Release of Firefox30.

Asked by TheExplorer 6 years ago

Answered by TheExplorer 6 years ago

  • Archived

Firefox crashes

When Firefox crashes it displays a dialog, I give permission to send a report to Mozilla, and the dialog says there was a problem submitting the report. Firefox page "abo… (read more)

When Firefox crashes it displays a dialog, I give permission to send a report to Mozilla, and the dialog says there was a problem submitting the report.

Firefox page "about:crashes" lists 2 crashes today, 2 crashes a few days ago, and some older ones.

When I click a crash ID for example db81f3f6-cd44-4ce8-8268-de23913c35d9 (https://crash-stats.mozilla.com/about/throttling) it gets a "Page not found" (https://crash-stats.mozilla.com/about/throttling).

Upgrading from Firefox 30 to Firefox 31 did not change the frequency of crashes.

Submitted Crash Reports Report ID Date Submitted db81f3f6-cd44-4ce8-8268-de23913c35d9 2014/08/06 12:33 286aeecd-71e3-41ca-ab9b-784439ceba97 2014/08/06 12:31 ae650186-1937-487d-b07d-34b5adf70690 2014/08/03 10:36 7815703a-97a9-41e6-8d30-6926998d6dc9 2014/08/03 9:39 bp-8b68bdca-3c55-4ce1-996e-221582140730 2014/07/30 17:32 bp-d1d8974b-fd8b-4ab9-94e5-c16422140729 2014/07/30 7:59 5a488610-3497-4bd1-a7a4-8657e31f5e2e 2014/07/27 15:16 077e5047-1525-472e-b550-3dd3fc19e368 2014/07/19 9:14 cd0c8327-5e80-44fa-958c-4ee24d475933 2014/07/16 18:50 ce16d124-586b-43f5-8e5c-ad74a203fd98 2014/07/13 7:34 7d3beb50-124d-471d-8500-4d3d6b9a9b48 2014/07/09 14:04 142f4292-767d-4abd-b5e7-37919fe61dcd 2014/07/06 12:14

Asked by n0diamond 6 years ago

Last reply by n0diamond 6 years ago

  • Solved
  • Archived

firefox does not recreate or change prefs.js

After deleting prefs.js file Firefox does not create a new one. Firefox does not save any of my settings so i tried all the method described in the following articles: ht… (read more)

After deleting prefs.js file Firefox does not create a new one.

Firefox does not save any of my settings so i tried all the method described in the following articles:

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save#w_unable-to-save-any-preferences-or-settings

finally I uninstalled FF completely, deleted the FF installation directory and moved my old profile. Reinstalling FF did not help in anyway. After reinstalling, the preferences were still not saved so I deleted the profs.js file. When I start Firefox it does not create a new profs.js file adn of course my setting are still not saved

What can i do? change? I'd rather fix this than install chrome instead...

Asked by karpiyon 5 years ago

Answered by karpiyon 5 years ago

  • Archived

Firefox becomes non-responsive, 40% CPU, 1.6 Gb private, then crashes

I am running Firefox (always the latest non-beta) in Windows 7 Professional 32-bit. I ALWAYS run with add-ons disabled. After a while (depending upon my usage of FF), b… (read more)

I am running Firefox (always the latest non-beta) in Windows 7 Professional 32-bit. I ALWAYS run with add-ons disabled. After a while (depending upon my usage of FF), but usually every day or every other day, FF becomes "non-responding". I have no idea what that term means in MS WIndows terms. When this happens, FF begins using up to 50% of the CPU, and is using 1.4 Gb of private space. When this happens sometimes the software will allow me to click "Exit" to terminate FF. Other times Windows will not allow me to click "Exit, andI have to use the Task Manager to cancel the firefox,.exe process. And, more times that not, when I am able to click Exit, Firefox takes a few minutes terminating before it crashes and gives me the option to cancel FF or restart it. I always send the dump to Mozilla. I have not looked at the recent crash reports.

This happened this morning about 15 minutes ago, and FF is behaving properly now. But it is already using 1.1 Gb of private space. i do not know if this private space usage is related to the problem. I do have11 FF windows in my current setup, as I use a different window for each project on which I am working. But so far I have only accessed two of the windows since the restart. I assume, that based on my projected usage of FF today, by tomorrow morning FF will have crashed by itself or I will have to Exit and restart.

What is happening? In MS terms, what is happening when a process becomes "non-responsive"? Is there some resource shortage that causes this? And when this happens, how can I debug FF and get more diagnostics? My records show that this has been occurring for over a year. Thanks.

Asked by bsfinkel 4 years ago

Last reply by bsfinkel 4 years ago

  • Solved
  • Archived

Firefox 18.0.1 crashes after closing tab or Exit

I installed Firefox 18.0.1 on 1/19/2013. It continues to crash when I close a tab or when I click File then exit. This problem hits on both my Administration authority… (read more)

I installed Firefox 18.0.1 on 1/19/2013. It continues to crash when I close a tab or when I click File then exit. This problem hits on both my Administration authority account and my User authority account. My Norton Internet Security is current as is Windows 7 64 bit.

Asked by bikebrains 7 years ago

Answered by bikebrains 7 years ago

  • Archived

Firefox 23 uses 1.2 GB of RAM with 4 tabs open!

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IR… (read more)

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IRC. I have Skyrim running at the same time, and it is using LESS RAM than Firefox is!

I've tried disabling plugins, to the point where I only have the Flash and Adobe PDF ones running, I had to disable the plugin container since it crashes repeatedly (Usually at least once every couple of days). I tried using the "Free Memory" options in about:memory, and they do literally nothing to reduce the RAM usage. It's normally between 400 and 600 MB (Which is still insanely excessive for a browser). Closing Chatzilla only reduces the RAM usage by about 10-15 MB, so it doesn't seem to be the problem.

How in the name of all that's sacred is a browser using more RAM than a modded version of Skyrim?


Comment by a forum moderator.
This is a popular thread with over 10000 views. By all means scroll through and read it for useful tips & information. If however you have your own problem See

  1. My comment about telemetry in post-524332and consider turning that on.
  2. My post 510510 & use special link and start your own thread.
  3. (2nd edit 21Jan2014) Also note some related questions with solutions found after they started a new thread
    /questions/982539 the addon no script was apparently causing 1GB of memory use.
    /questions/980440 a workaround was to tweak the pref Browser.sessionhistory.max_total_viewers to improve the memory issue

Asked by r.helsdon 7 years ago

Last reply by John99 6 years ago

  • Solved
  • Archived

Google borks Firefox in Gmail

Google, ever helpful, has replaced the mp3 attachment player in gmail with something that apparently only works in Chrome. In other browsers, it blames the browser for no… (read more)

Google, ever helpful, has replaced the mp3 attachment player in gmail with something that apparently only works in Chrome. In other browsers, it blames the browser for not being able to play the attachment, and immediately demands that you download the file (preferable to Drive) and get yourself an app to listen. I just want to listen to my damn voicemail without being forced to do it in Chrome nor to preserve it for all posterity. Has anyone got a workaround for this crap?

Asked by pjcamp 6 years ago

Answered by jscher2000 6 years ago

  • Archived

Can't open or close Firefox; already uninstalled, reinstalled, created new profile, deleted parent lock, etc. tried everything; many reboots, etc. what's left?!

Hi, I hope someone can help! I've tried everything. I’m using a desktop; Dell; newer. Windows 10; 1903; plenty of speed and space left. No viruses, etc.; have done many … (read more)

Hi, I hope someone can help! I've tried everything.

I’m using a desktop; Dell; newer. Windows 10; 1903; plenty of speed and space left. No viruses, etc.; have done many scans (malwarebytes, adware, etc.)

For whatever reason (I think I incorrectly shut down Firefox and/or my computer, and that was the beginning of the problem), Firefox is causing lot of issues.

Won’t open or close. followed all the advice on this site.

Found out on this site to try ending Firefox in task manager; when that didn’t work; went in to and deleted parent.lock from the profile.

Then rebooted the computer; still wouldn’t open (or did once, but then had the same problem?) Tried shutting off the computer and restarting rather than rebooting many times during all this process as well.

I followed what someone said about adding the word OLD after places.sqlite. So in the original profile folder I have:

    places.sqliteOLD
    places.sqlite-shmOLD
    places.sqlite-walOLD

that didn’t help things. Then someone said to add OLD to ‘prefs.js’

So I have:

      prefs.jsOLD
      prefs-1jsOLD
      prefs-2.jsOLD
      prefs-3.jsOLD
                  Etc….up to # 9; I have 9 of them

That didn’t help.

I then saved that original profile to the desktop. Uninstalled Firefox; and reinstalled it.

If you go into profile folder, it shows the original profile(‘default’) and a new one I guess it creates when you reinstall Firefox? (called ’default-release’).

I tried opening etc. with that new ‘default-release’ profile. Same issues. Again I went into task manager, to end process (sometimes works for some of the instances; but usually not all?); deleted parent.lock again. Rebooted.

Then I created a brand new profile (without going into Firefox; but following some instructions on how to create a new profile without Firefox being open).

I opened Firefox with that brand new profile (it asks me which of the 3 profiles I want to use when I went to open Firefox). I opened tabs, used it, etc. works ok; …..

BUT it won’t close or reopen! So same issues with the brand new profile!

The ‘default-release’ profile and the brand new one I created were never changed or touched; never added the word OLD to anything in there; made no changes.

So Firefox wouldn’t close; so I had to do all of the above again (try to end task in task manager; delete parent.lock, and reboot).

So now I’m at my wits end!!!

I can’t find anything left to try.  : (

I hope someone can help!

Thanks!

Asked by FirefoxHelpPlease 11 months ago

Last reply by cor-el 10 months ago

  • Archived

Firefox crash

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84… (read more)

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Asked by FFUser2015ll 5 years ago

Last reply by David (satdav) 5 years ago

  • Solved
  • Archived

Firefox won't open email links after update to version 32

I just updated to Firefox 32. When I have FF open but hidden in my Dock on my Mac 10.6.8 it will not open links from my email in Outlook 2011 for Mac. All it will do is u… (read more)

I just updated to Firefox 32. When I have FF open but hidden in my Dock on my Mac 10.6.8 it will not open links from my email in Outlook 2011 for Mac. All it will do is unhide Firefox from my dock. Once FF is visible and I click the same link in my email it will open a new tab to that web page. If FF is completely closed and I click a link in an email it will launch FF and open the web page. Only when FF is already open but "Hiding" in my Dock will it not open a new tab with the web page when I click a link from email. I didn't have this problem before the update.

FYI, Firefox is my default browser. I opened Safari and have FF listed as my default browser too. When I did the update I did a brand new download and install.

Asked by jam4jah 6 years ago

Answered by jscher2000 5 years ago

  • Solved
  • Archived

I keep getting "unresponsive script" error reports and I've tried many options including refeshing firefox. any ideas?

I have an HP Pavillon, Juno email and Firefox is my default browser, At some point while accessing my email I will get the "unresponsive script" error and although it gi… (read more)

I have an HP Pavillon, Juno email and Firefox is my default browser, At some point while accessing my email I will get the "unresponsive script" error and although it gives my options to continue, debug or close, none of it works and computer freezes. So I have to go to Task Manager and close everything down and start over. Very frustrating. It has also happened when I have been on other websites or with Internet Explorer. HP has tried fixing it, Juno has tried ....all to no avail. I've tried refresh, done many virus/malware scans, etc. It seems to me there is a plug-in or an add-in or some box somewhere not checked. Any ideas?

Asked by JolietJim 4 years ago

Answered by JolietJim 4 years ago

  • Solved
  • Archived

Text is being distorted

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll… (read more)

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll the web page, the distortion scrolls with the text.

I've attached an image. Does anyone know what this is or how I can fix it?

Asked by Avallon 7 years ago

Answered by cor-el 7 years ago

  • Solved
  • Archived

All my Yahoo Mail icons disappeared after I installed Firefox 24.0.

Immediately after installing Firefox 24.0, the entire look of my Yahoo Mail page changed, and all the usual icons for reply, attach, forward etc. disappeared and were rep… (read more)

Immediately after installing Firefox 24.0, the entire look of my Yahoo Mail page changed, and all the usual icons for reply, attach, forward etc. disappeared and were replaced by small boxes with letters in them. I don't have this problem in Safari.

Asked by dansolin 7 years ago

Answered by cor-el 7 years ago