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Crash Reporter not working anymore

Recent versions of Firefox have started crashing more and more often for me. As of version 80.0, it happens around 1–2 times a day on average, usually when the session ha… (read more)

Recent versions of Firefox have started crashing more and more often for me. As of version 80.0, it happens around 1–2 times a day on average, usually when the session has been running for a while. In the middle of work, Firefox window(s) will just disappear and the process is no longer running. This will happen both on my Windows 10 and my Windows 7 system.

I recently realised that I hadn't been seeing the Mozilla Crash Reporter window in a long time, on either system. I just assumed my crash reports were being sent in order to help fix these bugs, but today I decided to check, and saw that crash reports are not even generated anymore. When I oben about:crashes, I see that the last crash report is from May. I'm sure I've had Firefox crash many dozens of times since then, but the crash reporting facility seems to no longer work.

I tried running Firefox in Safe Mode as well. The result is the same: it will crash usually after a few hours of work, without any error, no crash reporter window, and no crash report showing up in about:crashes afterwards.

What could have broken my Crash Reporter functionality (and on both of my systems, too)? And how can I get it back to generating and submitting these reports?

Asked by daniel139 2 months ago

Answered by cor-el 1 week ago

  • Solved

Firefox 82.0.3 64 bit does not work on Americas Test Kitchen

I can open the Americas Test Kitchen web site with Firefox 82.0.3 64 bit but the search function on the web page returns a blank page so recipes cannot be found. When tr… (read more)

I can open the Americas Test Kitchen web site with Firefox 82.0.3 64 bit but the search function on the web page returns a blank page so recipes cannot be found.

When trying to find a particular episode the search episodes and load additional episodes do not work.

The additional information found at the bottom of pages is not displayed.

Microsoft Edge does work.

Asked by David Stuhr 1 week ago

Answered by David Stuhr 6 days ago

  • Solved

Display problem: some boxes appear inside the firefox window

Hello, Inside of my Firefox window, some boxes appear that make reading and filling the fields difficult or impossible. I refreshed Firefox, but my issue hasn't been reso… (read more)

Hello, Inside of my Firefox window, some boxes appear that make reading and filling the fields difficult or impossible. I refreshed Firefox, but my issue hasn't been resolved.

Please see attached screenshot.

Asked by mrkhezri 6 days ago

Answered by cor-el 6 days ago

  • Solved

Firefox not rendering Roboto font properly on macOS Big Sur

Hi everyone, I updated to macOS Big Sur yesterday and now I got display issue on websites that use the Roboto font (like Youtube, Trello, Google Translate, etc.) As you… (read more)

Hi everyone,

I updated to macOS Big Sur yesterday and now I got display issue on websites that use the Roboto font (like Youtube, Trello, Google Translate, etc.)

As you can see on the attached screenshot, the font is now always displayed BOLD and in a weird way.

I reinstalled the Roboto font on my mac but it did nothing. Everything is working fine with other web-browsers.

Can someone help me ?

Thanks by advance.

Best regards. Adrian

Asked by adrian.urso 1 week ago

Answered by adrian.urso 6 days ago

  • Solved

Characters disappear from text on page

I've been having this problem recently (firefox build 82.0.3 and a few older versions) where characters randomly disappear from the text being displayed. In addition to w… (read more)

I've been having this problem recently (firefox build 82.0.3 and a few older versions) where characters randomly disappear from the text being displayed. In addition to webpage body text, the address bar and tab titles also disappear sometimes.

As I'm typing this text characters are randomly being replaced with blank spaces. Firefox is the only application on my computer that seems to have this problem. I have restarted it, reset the user profile, and disable all extensions/add-ons in an attempt to debug but it hasn't seemed to help.

Attached are two screen captures, one where the text has disappeared on me and one after I highlighted the text to bring it back. Note: the address bar and tab titles are blank in both since I didn't highlight/click on them.

Asked by ALongtimeFirefoxUser 1 week ago

Answered by cor-el 1 week ago

  • Solved

Firefox Browser Window shakes horizontally, uncontrollably, when I click on links in websites.

My Firefox for MAC 78.4.0esr (64-bit) Browser Window shakes horizontally, uncontrollably, when I click on links in websites. This began just before the last update, and h… (read more)

My Firefox for MAC 78.4.0esr (64-bit) Browser Window shakes horizontally, uncontrollably, when I click on links in websites. This began just before the last update, and happens more frequently than not, forcing me to abandon the application because I can't close the shaking window. I can't see a specific pattern to which links will cause this to happen, but if I restart Firefox and try the same link, it will repeat the error. My device is a MacBook Pro (15-inch, 2.53GHz, Mid 2009), OSX El Capitan V 10.11.6, 2.53 GHz Intel Core 2 Duo, 4 GB 1067 MHz DDR3, NVIDIA GeForce 9400M 256 MB. This error does not occur in Safari. Firefox is my preferred browser.

Asked by X-ray Guy 1 month ago

Answered by X-ray Guy 1 week ago

  • Solved

Firefox Profile - Import from Backup - Works only for next start

Hello, I've switched to another computer and would obviously like to re-use my old firefox profile, so I backuped it. I tried a lot of versions, delete the old Mozilla/Fi… (read more)

Hello,

I've switched to another computer and would obviously like to re-use my old firefox profile, so I backuped it.

I tried a lot of versions, delete the old Mozilla/Firefox folder and copy the whole thing over, delete all profiles, create a new one and copy the content of my old profile into the new one, etc.

The result is pretty much always the same: It works. For ONE Firefox start. All addons are there, the bookmarks are there, everything seems fine (and also works).

But... As soon as I close Firefox and start it again, the whole browser is basically dead... corrupted. It does not display anything, the single tab that is there has no text on it, all addons are gone, the menu has no entries (or it has entries, but they have no labels) and the browser does not even react to the close button but has to be killed via right click on the task bar and select "quit" there.

Btw, the same thing happens for Thunderbird, too. Restoring the old profile works for one start, two, if I'm lucky and then it's dead in the water with the same symptoms as firefox (totally empty, menus without entry labels, etc.).

Any idea what the problem here could be?

Asked by firefox1087 1 week ago

Answered by jscher2000 1 week ago

  • Solved

"New" Firefox Search Result Hijacker

Hi, I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system. I … (read more)

Hi,

I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system.

I removed most of the unwanted Software but one problem remained: A search result hijacker was part of the package. It replaces the top 4 results with some cryptic redirect links that are luckily displayed in a different font, otherwise I wouldn't have noticed at all.

I tracked the issue down to a addon in Firefox (see attached screenshot) that I cannot remove, no matter what I try.

What I tried to remove it: - I tried to remove the addon via about:config - I tried to run Firefox in safe mode and uninstall it - I tried to factory reset Firefox - I Installed Avira and made a system scan - I installed MalwareBytes and made a system scan - I check all the extension folders for addons that I do not know but can't find anything - I checked my whole system for any xpi-files but couldn't find any.

I am out of ideas. I can disable the addon but thats about it. After a while Firefox will shut itself down and the next time I start it, the addon is on again. When I resinstall FIrefox, the same thing happens. The addon is always back.

When I inspect the element it loads some invisible icon file that is supposedly located in "src="jar:file:///C:/Windows/Installer/%7BB28AF4A4-C997-4A5B-A111-FD1E65138A8D%7D/%7B02E337C0-4D70-452D-AA64-92D0A8C5D953%7D.xpi!/icon48.png"", if that helps. But the location doesn't exist on my system.

Can anyone here help me? I alread sent a problem report via the official tool.

Sincerely Florian

Asked by flau 2 weeks ago

Answered by flau 1 week ago

  • Solved

parse error blocking part of youtube videos

firefox recently crashed, and upon restarting it, nothing had changed, except for the fact that a parsing error now pops up whenever i open a youtube video. this parsing … (read more)

firefox recently crashed, and upon restarting it, nothing had changed, except for the fact that a parsing error now pops up whenever i open a youtube video. this parsing error blocks part of the video, and i couldn't find anything about this anywhere else! i can't figure out how to remove this, i've tried entirely disabling picture-in-picture mode (assuming that's what's causing the issue, as it's mentioned in the error) but it didn't work.

Asked by leon.3124 1 week ago

Answered by leon.3124 1 week ago

  • Solved

Firefox 82.0.3 (64 bit) for Windows 10 ignoring hosts file

Hi, it looks like Firefox 82.0.3 (64 bit) for Windows 10 is ignoring hosts file. This did not happen with previous versions of FF. I tried adding a domain to hosts file a… (read more)

Hi, it looks like Firefox 82.0.3 (64 bit) for Windows 10 is ignoring hosts file. This did not happen with previous versions of FF.

I tried adding a domain to hosts file and tested it with Chrome and Opera, they both open the IP configured in hosts file whilst FF doesn't.

I also disabled all addons, but no joy.

Any help?

Thank you Ale

Asked by Ale 1 week ago

Answered by Ale 1 week ago

  • Solved

unable to connect to Google

Just updated to Firefox 82.03. Everything seems ok, but I am unable to connect to www.google.com and I get an error message SEC_ERROR_UNKNOWN_ISSUER. Only this site and o… (read more)

Just updated to Firefox 82.03. Everything seems ok, but I am unable to connect to www.google.com and I get an error message SEC_ERROR_UNKNOWN_ISSUER. Only this site and only with this browser. I've looked at similar questions online but no real help. Can I get a suggestion as to ho to correct this problem? Thanks

Asked by Dr J 1 week ago

Answered by Dr J 1 week ago

  • Solved

Specific webpage not displaying in Firefox 81.0, and auto update without permission

I just noticed a weird problem. First, I had my browser set to tell me about updates but let me decide. However, today when I went to my credit card account, the page … (read more)

I just noticed a weird problem. First, I had my browser set to tell me about updates but let me decide. However, today when I went to my credit card account, the page would not display properly. In checking the situation I found that I had Firefox 81.0 installed. However, I keep a record of all updates, and the last one I made manually was to 78.0.2 on 7/9/2020. Somehow the setting to do updates automatically was changed. Apparently, I was updated to 81.0 and perhaps other versions without my knowledge. So I don't know when this last update was made.

The problem occurs when I go to chase.com to enter my account. The basic Chase page shows fine. However, when I enter my login credentials, it takes me to a page where I see only a white screen with a blue bar. (see image attached) The rest of the information on that page is missing. I tried disabling all my plugins, and it makes no difference. I called Chase support, and they said they have no known issues on their site. I tried uninstalling 81.0 and reinstalling 78.0.2. However, when I started it, it reported that the profile format had changed, so I could not use that old version without starting over. My profile must have been updated with one of the background updates. I upgraded again to 81.0. All the other financial sites I have tried, and every other website so far, works fine. There seems to be something about the Chase account pages and Firefox 81.0. I know that I accessed these pages over the weekend with no problem, so the update must have occurred after that. The site works fine in Chrome, but I prefer Firefox.

I am concerned both about the automatic updating without my permission, and the seeming display problem with the chase pages and Firefox 81.0. Any help will be appreciated. Thanks.

Asked by Mark Lang 1 month ago

Answered by Mark Lang 1 month ago

  • Solved

Facebook says "redirect"

Hi, folks- Starting today, I cannot access Facebook with Firefox, although I can access any other site. Flickering message in upper left corner says "redirecting", but se… (read more)

Hi, folks- Starting today, I cannot access Facebook with Firefox, although I can access any other site. Flickering message in upper left corner says "redirecting", but seems caught in a loop. I have no other browser installed to test with. Shall I install "Edge", and MS wants me to, just to see if it's specifically Firefox? Running W10. Thanks, much, for you help. In the meantime, I'll enjoy a break from Facebook. -J.

Asked by oaklander 1 week ago

Answered by jscher2000 1 week ago

  • Solved
  • Locked

Previous session did not restore after Big Sur update (and other issues)

Firefox is behaving strangely after updating to Big Sur. At first, the program would open but would not display an open window. I was able to open a new window from the F… (read more)

Firefox is behaving strangely after updating to Big Sur. At first, the program would open but would not display an open window. I was able to open a new window from the Firefox menu, and now a window opens automatically upon starting Firefox again (although it actually flickers 1 time upon opening.) But this issue seems to be solved.

More importantly, my previous session did not restore after the update. And the tabs that I had open are not the ones that show under "recently closed tabs." Can anyone help me find these? (I do have this option selected in my preferences.) I believe that they are in my history, somewhere but that would be like looking for a needle in a haystack. Please help! Thank you.

Asked by YaYaTurre 1 week ago

Answered by YaYaTurre 1 week ago

  • Solved

Firefox fails to display eBay site correctly

It may be after a recent update, but Firefox no longer displays eBay pages correctly. The site appears as raw text, quite unformatted, with no images, and is useless for … (read more)

It may be after a recent update, but Firefox no longer displays eBay pages correctly. The site appears as raw text, quite unformatted, with no images, and is useless for navigation or use. in fact, it looks very similar to the very old-styles "text only" displays that used to be alomst standard last century.

I have already deleted cookies and history.

I have little time to spend dealing with Firefox problems, and so have reluctantly stopped using it. I am now using a competitor's browser. However, if anyone has a quick simple solution I will take it. But Firefox's configurations menus are uselessly designed and one must scan the entire menu system quite often to find (and fail to find) whet one needs, so please (try to) make it quick & simple.

In hope, and possible thanks.

Asked by FFox_breaches 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Interactive Weather Radar Maps Not Working In Firefox

One feature at www.weather.com (Weather Channel) is their "weather in motion" feature which loads interactive weather radars. For some reason, this is not working on my … (read more)

One feature at www.weather.com (Weather Channel) is their "weather in motion" feature which loads interactive weather radars. For some reason, this is not working on my Firefox browser. It works fine in Chrome and Edge. The weather.com website loads just fine but the radar data (overlay on a map) will not load. IT WORKS FINE IN SAFE MODE. So i tried to disable all of my plug-in's, extensions and hardware acceleration in Firefox in regular mode. Still doesn't work. I created a new profile. Still doesn't work. I disabled the tracker feature in Firefox on that web page. Still doesn't work. I uninstalled and reinstalled Adobe Flash. Still doesn't work. Any ideas???

Firefox version 82.0 64 bit Running Windows 10 Professional

Asked by jlfptf 4 weeks ago

Answered by jlfptf 3 weeks ago

  • Solved

Java Button on site for Bitdefender 90 days trial, doesn't work

Hello, I went on Bitdefender 90 days trial activation site, but the "Get 90 Days free" button, doesn't work. Seems to be a java based button. I also tried in Incognito mo… (read more)

Hello, I went on Bitdefender 90 days trial activation site, but the "Get 90 Days free" button, doesn't work. Seems to be a java based button. I also tried in Incognito mode, and in Safe mode, disabling all extensions. Nothing.

With other browsers works fine.

The site is this: https://www.bitdefender.com/media/html/consumer/new/get-your-90-day-trial-opt/index.html

Asked by redicoppa2 1 week ago

Answered by redicoppa2 1 week ago

  • Solved

Restore tabs after reset (?) by sync

Hi, After using the sync function, my tabs were reset to standard. I've lost all my tabs but have found the right file that contains the last session with these tabs. How… (read more)

Hi,

After using the sync function, my tabs were reset to standard. I've lost all my tabs but have found the right file that contains the last session with these tabs. How do I restore this back? Do I have to rename the file into which one and what are the next steps?

thanks, Dan

Asked by Dan14 1 week ago

Answered by Dan14 1 week ago