Firefox Support Forum

Yes, ever since the update to Firefox 29.0 the other day, I often get the "already running but not responding" message on trying to start the program, and thus have either to kill the service in task manager or reboot. I've already changed the properties of the profile to uncheck read only and already disabled an add-on (tab mix plus). My other add-ons are Better Privacy, AdBlock Plus, and Fire FTP, and darned if I am going to go without any of them. I can't help thinking there's just a serious bug in this new rollout. It's especially frustrating as I've used and supported Firefox and Thunderbird for so long now. I feel I'm being chased to Chrome! (I run Windows Vista, no firewall. The other suggested fix, deleting the lock file, is recommended, I see, only if the message persists after reboot, obviously not my issue.)

On Saturday July 4th, I downloaded Mozilla Firefox 39 and finally got it working after finding out that Norton firewall was keeping me from accessing the internet. Now a new problem has arisen. The websites Facebook and Publisher's Clearing House is causing Firefox to crash. Even this page that I'm typing on caused Firefox to crash. I'm using my phone to type in what is happening. Any suggestions folks?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

I use Firefox on a Mac (Snow Leopard) and I recently updated Firefox to version 18.0. After I updated, Firefox will freeze everytime I go on Facebook and I would have to force quit it. One thing I noticed is that it crashes when almost everything is loaded but the chat. Does anyone know how to fix this?

SO many issues with Firefox now! For one, it crashes quite a bit. I submit the crash report, and go from there. Keeps happening. But the main thing is this:

I go to "Options" and under "Privacy" it has "Never remember history" - I change it to "use custom settings for history", hit "ok" and then when I go back to it, it's back on "never remember history" already. What gives?

The issues I'm having right now is that I used to click on Print in my email (Yahoo) and pop-up blocker would stop it, but a dialog would pop up saying "try again", and I would hit that, and a separate window would open where I could print the email. Now, when I click on print, NOTHING happens. No box, no changes whatsoever. No pop-ups blocked, nothing at all. I mean, the button for "print" doesn't even react like I clicked on it. Nothing happens.

The other issue is that when there's a text box, if I start to type my email address, it suggests my email address. It never used to do this! I don't want this, either. How can I stop the suggesting of my email address. I don't want it to remember what I typed!

Another issue with Firefox is that when I click on the "menu" button in the top right, there's a question mark that says "open help menu" at the bottom. When I click on that, the help menu is EMPTY. I included a picture so you can see.

I've "reloaded Firefox", as well as downloaded another copy and actually reinstalled it. All these errors keep happening. How can I get them to stop or function correctly? What's causing them to work all wonky?

Hi, after updating to Java 7 update 10 Java stopped working. Plug in checker indicates Java Deployment Toolkit 7.0.100.18 is installed correctly, but Java test page says plugin needed and Java Runtime Environment 1.7 u10 is available. Install fails. Uninstalled Java and tried manual install (including as administrator) but no resolution. All old Java versions have been uninstalled. Thank you for your time.

Here is what I have tried so far to correct this problem: I have uninstalled and reinstalled FF. Updated my pc's graphic's driver. Started FF in safe mode. All plug-in's are up-to-date.

I am running Win 7 (64-bit). Please help!

Both FireFox and Google Chrome (but not Internet Explorer) have been showing black diamonds with question marks in them for some time. It's not an encoding issue, as changing character encoding doesn't work. I don't know what caused it, as it all of a sudden started out of the blue. My network.http. in about:config are all default. I've tried scanning for malware, including in safe mode with the internet disconnected. Nothing has made a difference. Please help me, as this problem is incredibly hard to Google and I have no idea what to do.

Before the update everything was working fine, but yesterday after the update I noticed that whenever I open a page and after that I hit back button, it doesn't reload the page like before. It's annoying, because I use forum and sometimes is confusing when I open a thread and after that it still says that "new thing", the only way to remove it is to reload the page from the refresh button.

I have a Dell Windows 7 Professional 64-bit machine. Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.) I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22 AdapterVendorID: 0x8086 With the help of technicians I have tried the following fixes, none of which work: Checked my video drivers. Updated my Intel drivers. Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items. Clicked on Mozilla's "troubleshoot compatibility," which made some changes. I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated my firefox 20.0 every thing i updated dosn't even fix it.I have try all the regarding crashes in firefox,but i have tried all the methods all is updated and still keep constantly crashing i also have Google chrome install on my window.? How do i fix it to not crash any more like this?

Hers the list of all the submitted crash reports in sky-drive https://skydrive.live.com/#cid=0379D37A732CAE9F&id=379D37A732CAE9F!124

After I have finished using Fire Fox and log off, and I come back later, I find that Fire Fox is open to a URL that I have not typed in or even searched on. I live alone, so no one else uses my computer, here is a example URL that was open this evening when I returned home from work: http://tv.channel157news.com/news/?ilmernzkvtazn=485B39F47826C353&pu=&s=D-firefox&nm=ilmernzkvtazn

Videos on Twitter don't play, "The message This browser does not support video playback." appears on the center of a screenshot of the video. Twitter Videos play normally on Chrome. YouTube videos play normally on Firefox.

I have the latest version of Firefox and all the plugins are up to date (Java, Flash Player etc). I have experimented changing Hardware Acceleration Where Available box, the media.windows-media-foundation.enabled attribute, clearing the caches, opening in safe mode, nothing makes the videos play.

Is there anyone who has had the same problem and managed to solve it. Thank you.

This seems to be a common problem that I can't fix with Java or Flash updates. And I don't have Norton Anti-Virus to turn off. I'm on Windows 7.

Firefox frequently crashes when I close it, or when I close a tab, or even sometimes when it gets stuck in bookmarks, strangely. Here are the recent crash reports - from the last 2 weeks:

Submitted Crash Reports

643e94d1-4574-40cb-8b26-59551a3ff82c-browser 4/20/2013 6:15 PM
643e94d1-4574-40cb-8b26-59551a3ff82c 4/20/2013 6:15 PM
7225f78e-5883-4b46-82c1-23234e8df147-browser 4/20/2013 6:12 PM
7225f78e-5883-4b46-82c1-23234e8df147 4/20/2013 6:12 PM
e83c9209-d6ac-45e2-9816-444c538090e5-browser 4/20/2013 6:09 PM
e83c9209-d6ac-45e2-9816-444c538090e5 4/20/2013 6:09 PM
588056d9-25c9-4911-8748-d919f0b850c4-browser 4/20/2013 6:08 PM
588056d9-25c9-4911-8748-d919f0b850c4 4/20/2013 6:08 PM
18174785-a704-4385-84e4-6c436cf8cbee-browser 4/20/2013 5:48 PM
18174785-a704-4385-84e4-6c436cf8cbee 4/20/2013 5:48 PM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf-flash2 4/19/2013 11:16 AM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf-flash1 4/19/2013 11:16 AM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf-browser 4/19/2013 11:16 AM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf 4/19/2013 11:16 AM
d8e2bd45-8a98-49da-94a1-f3101cfc613b-flash2 4/15/2013 2:21 PM
d8e2bd45-8a98-49da-94a1-f3101cfc613b-flash1 4/15/2013 2:21 PM
d8e2bd45-8a98-49da-94a1-f3101cfc613b-browser 4/15/2013 2:21 PM
d8e2bd45-8a98-49da-94a1-f3101cfc613b 4/15/2013 2:21 PM
bp-00f08dd0-52be-4a78-aaa2-49d552130412

I realize there was some huge Java exploitation a few months ago, but I had hoped the upgrades would fix things. I suspect it's crashing b/c some malware is still working on the tab or window I'm trying to close. I use Spybot and MWB to try to keep the browser protected.

Any ideas?

Thanks

Comment from a forum moderator

This thread at present one time had over 200 metoo votes and nearly 7.5k 24k views. So no one is saying there is not a real problem needing addressing.

Some of you may be interested in my (very long explanation) post lower down in this thread link or the short but sharp LINK ~J99
_{2nd edits updated figures and links ~J99}

I have the problem that lately Firefox keeps freezing/hanging my computer, making it totally unresponsive, the only fix is a hard reboot. The freeze often occurs just moments after I start the browser and go to a website, which site I visit does not seem to matter. Sometimes it has seemed about to freeze, lagging the cursor, but then catching up and making it.

I've just tried using IE instead, and I have no freezes. But I would very much like to fix this problem and get back to using Firefox.

I updated Firefox from version 21 to the most current 22, no difference. I've also tried updating Flash Player and when that did nothing I disabled all plugins, nothing as well. I've run a full anti-virus scan, so it's likely not a virus. I've also tried reinstalling my Graphic Card drivers, with no result.

The computer is my HTPC and is thusly connected to a 46" TV. I run with 150% DPI scaling in Windows 7 to be able to see text better. Since it's my HTPC I don't use the computer every day, so the most recent driver change I've done was updating my Graphic Card drivers, but if it's connect I can't say since reinstalling the driver again did nothing.

Specs: OS: Windows 7 64-bit Barebone: Shuttle FZ68 CPU: Intel i3 2100 3.10 GHz RAM: 8GB DDR3 GPU: EVGA GeForce GTX 460 768MB

After my computer lost power due to a selective power failure (we are not currently sure whether it was a blown fuse or something else), we Rebooted the computer after connecting the power cable to an outlet that works. Currently power is still of at both the original outlet, and several other outlets in the area, as well as a selective area downstairs.

Upon booting up Firefox (I have it set so that it will reopen any tabs I was viewing upon shutdown or restart or crash) I noticed that it was taking longer to load than usual (even accounting for the large number of tabs I constantly have open), and then after it had loaded that I could not access any of that tabs. I can click on them, and they will be highlighted if moused over, but the only thing that shows is a white screen for the actual site. I have included a picture of this. I have come to the conclusion that this is a Firefox error, given I was able to restart and recover all of my Google Chrome Tabs.

In addition to the Tabs not loading, Tabs to the left and right of the Tabs currently viewable are not accessible, and seem to almost not exist, if not for the lack of scroll arrows. In addition, scrolling left and/or right produces no response.

Normally I would grab the crash file and reopen the tabs from that, but I don't know whether I currently can, and current Firefox issues noted below make me leery of trying.

Upon noting that I could, I attempted to open a second Firefox session, and succeeded. However, in this session some of the same issues are occurring, mainly that I cannot search anything through the html bar, including opening websites by name (i.e. google.com produces but a blank white screen and no reaction), and there is no new tabs screen when I open a new tab (as I have set up in my settings to be the case). However, I can, for some reason, access sites from my bookmarks. The only way I was able to send this report is that Firefox automatically opened to a homepage when I opened the new session.

Needless to say, I'm rather concerned. I love Firefox as a browser, and not being able to use it is both concerning and frustrating. I hope to hear from you soon to resolve the matter.

Many Thanks.

P.S. If it at all helps (please disregard if it doesn't) the symbol that looks like a multi-forked branch on the modem is dark. I unfortunately do not know what that means.