Firefox crashed when Microsoft Print to PDF

Hi, I'm developing a webpage where user can print the pdf from the webpage. However when I chose option Microsoft Print to PDF, Firefox crashed after I clicked Save and t… (read more)

Hi,

I'm developing a webpage where user can print the pdf from the webpage. However when I chose option Microsoft Print to PDF, Firefox crashed after I clicked Save and the document wasn't downloaded.

Here is my report content from Mozilla Crash Reporter;

Accessibility: Active AccessibilityInProcClient: 0x800 AdapterDeviceID: 0x5917 AdapterDriverVersion: 26.20.100.8142 AdapterSubsysID: 081c1028 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:16.0.0,google%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.1,twitter%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.1 BIOS_Manufacturer: Dell Inc. BreakpadReserveAddress: 1920348061696 BreakpadReserveSize: 83886080 BuildID: 20201112153044 CPUMicrocodeVersion: 0xc6 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1606894351 DOMIPCEnabled: 1 Email: muhammad.amlan@accenture.com ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.focus-visible.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,javascript.options.warp,image.avif.enabled,print.tab_modal.enabled,dom.input_events.beforeinput.enabled,dom.forms.inputmode,network.preload,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1606355870 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","mozglue.dll"],"Symantec Corporation":["prntm64.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP+4 WebGL? EGL? EGL- GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ProxyStreamUnmarshalStatus: !aInitBufSize ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 6070 StartupCrash: 0 StartupTime: 1606888307 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20201112153044","version":"83.0","vendor":"Mozilla","displayVersion":"83.0","platformVersion":"83.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8071,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":142,"stepping":10,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":1896,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2019,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":18363,"windowsUBR":1139},"hdd":{"binary":{"model":"Micron 1100 SATA 256GB","revision":"M0DL022","type":"SSD"},"profile":{"model":"Micron 1100 SATA 256GB","revision":"M0DL022","type":"SSD"},"system":{"model":"Micron 1100 SATA 256GB","revision":"M0DL022","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics 620","vendorID":"0x8086","deviceID":"0x5917","subsysID":"081c1028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"26.20.100.8142","driverDate":"4-11-2020","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"advancedLayers":{"status":"blocked:FEATURE_BLOCKED_BY_WEBRENDER_USAGE"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Windows Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"MY","browser.search.widget.inNavBar":false,"general.config.filename":"<set>","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18362,"firstUseDate":18362},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18500,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18589,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18589,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355},"webcompat@mozilla.org":{"version":"16.0.0","scope":1,"type":"extension","updateDay":18589,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system color scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18558,"updateDay":18558},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.1582.2","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1652585-rollout-staged-rollout-for-appcache-removal-release-81-83":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"b9b436f4-e771-40fc-9b32-825343b65ddf"},"bug-1678387-rollout-dns-query-single-label-hotfix-release-83-84":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"36aa0b86-aea4-48ea-9af2-3ccb7e120837"},"rollout-increasing-normandy-skew-out-changes-from-15-m-release-73-75-bug-1616898":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"506b7fa2-8f3f-48e7-900a-efda1ce242af"}}} ThreadIdNameMapping: 25848:"Gecko_IOThread",19824:"Timer",15464:"Link Monitor #1",508:"Socket Thread",15856:"Permission",11492:"JS Watchdog",3100:"JS Helper",17220:"JS Helper",6488:"JS Helper",23476:"JS Helper",3716:"JS Helper",10532:"JS Helper",6932:"JS Helper",10500:"JS Helper",27492:"VsyncIOThread",13144:"IPC Launch",27780:"WindowsVsyncThread",10004:"Compositor",28136:"ImgDecoder #1",22460:"ImageIO",11120:"IPDL Background",27504:"TRR Background",28424:"Cache2 I/O",13604:"Cookie",24056:"Worker Launcher",28264:"DOM Worker",12020:"QuotaManager IO",23340:"StyleThread#0",28092:"StyleThread#1",24872:"StyleThread#2",11200:"StyleThread#3",28244:"StyleThread#4",21380:"StyleThread#5",17808:"ImageBridgeChld",7248:"GMPThread",22384:"ProcessHangMon",5384:"DataStorage",2060:"ProxyResolution",10084:"Cache I/O",16216:"HTML5 Parser",28412:"DOM Worker",20104:"mozStorage #1",27136:"localStorage DB",15648:"mozStorage #2",22196:"mozStorage #3",23532:"PlayEventSound",7128:"DOM Worker",27692:"URL Classifier",28540:"COM MTA",15076:"mozStorage #4",20076:"ImgDecoder #2",17524:"mozStorage #5",7108:"mozStorage #6",14552:"RemVidChild",1668:"mozStorage #7",29084:"mozStorage #8",1800:"DNS Resolver #25",12800:"DNS Resolver #27",26936:"BackgroundThreadPool #4",25180:"ImgDecoder #5",29444:"DNS Resolver #29",28936:"Untrusted Modules",28844:"AudioIPC Client RPC",9244:"AudioIPC0",7436:"DNS Resolver #32",28220:"DNS Resolver #33",18804:"DNS Resolver #34",3700:"DNS Resolver #35",2604:"IndexedDB #52",15752:"IndexedDB #53", Throttleable: 1 URL: https://support.mozilla.org/en-US/upload/image/auth.User/3270688 UptimeTS: 60450.89597 Vendor: Mozilla Version: 83.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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SharePoint Websites and other pages not loading

Recently, I have been experiencing issues with several of my Office365 SharePoint websites: some page elements are not loading, other are constantly reloading. In order t… (read more)

Recently, I have been experiencing issues with several of my Office365 SharePoint websites: some page elements are not loading, other are constantly reloading. In order to access my documents, I have to switch to either Edge or Chrome. Also some other pages sometimes have similar issues (xing.com and others). I have deleted all Mozilla files in %APPDATA% and reinstalled Firefox, which did not help. Looks like there is an issue with the current release (83.0).

Asked by serge.schiltz 1 hour ago

issue regarding time difference

bold textIn this image the problem is iam an indian and i make my system in indian time system. while entering the site through mozilla that 4:00 pm class time is showing… (read more)

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Asked by ckjunaid804 1 hour ago

Why put as an complotist one person whi is sure not ?

Hi, There are many years that i help Firefox everu month. Yesterday you asked again and i did again. But, at the same time, my texts are treated as if i am a «complotist»… (read more)

Hi, There are many years that i help Firefox everu month. Yesterday you asked again and i did again. But, at the same time, my texts are treated as if i am a «complotist». Surprise ; i know better than anyone i’m not. This is done unilateraly, as thieves yes without asking me. These texts are muy serious and respect laws. If it by an delation i put words that way « - » they are not mine. Otherwise, i’m good for money but not for texts. I don’t agree this at all …i do nothing for you dare blurring texts and i hope a change will come after these words. Thanks a lot - GG bold text

Asked by guingant.gilbert 2 hours ago

Mac OS daemons prevent all page loading

On my 2017 iMac, OS 10.15.x, I'm running an app-blocking firewall, called HandsOff! by OnePeriodic, which is great at controlling which system processes can connect and r… (read more)

On my 2017 iMac, OS 10.15.x, I'm running an app-blocking firewall, called HandsOff! by OnePeriodic, which is great at controlling which system processes can connect and report to the web. Firefox (v.83.0) runs fine until a few specific system daemons make contact with my computer, after which no page will load. The daemons in question are remindd, mediasharingd, touristd, and amsaccountsd. Normally HandsOff! sets my preferences for each process, to refer to when those processes attempt another connection. However, these four daemons' prefs do not remain in the settings, yet FFox still refuses to load. Not sure if all daemons are to blame, or only 1 or 2, but they seem related. Other browsers do not work either, but Tor Browser works fine! (which i'm using to send this msg.) My only remedy is to un-install and re-install HandsOff!. Then FFox and others work great until those daemons show up again.

I realize this is partially a HandsOff! issue, but i wish i could start a group email between developers at Mozilla, Tor, and One Periodic, to compare why Tor is the only browser to get through, and to overcome this block.

Thanks!

Asked by woodstew 2 hours ago

Can't Retrieve Bookmarks after latest update - 76

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Asked by Help Please 6 hours ago

Last reply by Help Please 4 hours ago

Why doesn't Dark Reader add-on work on support.mozilla.org?

Original question, Why doesn't DarkReader add-on work on home page? Answered with: Internal pages are protected from addons. But you can simply select the dark theme in … (read more)

Original question, Why doesn't DarkReader add-on work on home page?

Answered with: Internal pages are protected from addons. But you can simply select the dark theme in ≡ -> Customize.

Possible reasons not to work:

  1. The poster was an alien
  2. 42 (See no. 1)
  3. Mozilla devs just hate us. When we (have to) come for answers here, from a comfortable dark web - whether using Dark Reader, or some other means - they purposefully BLAST us with bright white pages so that we will never, ever use Firefox again and uninstall it right away and move on to something else (less idiotic).
  4. Seriously, though, see the answer in context was an alien.

So, who can tell us how to get around this, please? We get it, whatever: support.mozilla.org is, somehow, a local page - or, something - and it can't be styled, but how do we get around this BLINDING WHITE LIGHT? Thank you so much.

^^ addons.about ("addons.about-scheme") can be styled, Library (Downloads) can, Options (about:preferences) can and also about:about and a bunch of abouts can, also - only this website is locked like this, to torture people, why...

EDIT: Screenshots attached illustrate that, as suggested in the first thread from years ago, Dark Theme had been applied and it makes no difference.

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Video Playback Error Sorry, we’ve encountered an error playing this video. If you have an ad blocker turned on, try turning it off or whitelisting our website before trying again. This may prevent you from loading videos.

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I also am unable to sign in to my YouTube account so I can watch videos I've subscribed to (I can view videos otherwise on YT). When I attempt to sign in, I get this image (below).

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Last reply by sponge14 5 hours ago

Firefox no longer allowing me to access some log in windows eg PayPal

I hardly know how to describe the problem I've been having but I'm fed up with it! Just now I was in a site to purchase an item and clicked to go through PayPal. I could … (read more)

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Often when I've tried to open a log in window that opens in a separate pop up style window, that window will only open as a tiny window in the top left corner. I have to drag the bottom and sides to get it big enough to fill out. Then when you enter that info ready for the next section, it reverts right back to the tiny window once more. I've done all sorts of things in my settings and mostly no change. I did however get the bank log in window to stop doing it and work properly.

Another issue is the correct time for me here in Aust is no longer being recognised in some cases. One is the Track My Hours App. I enter 'Start now' and it says 6:55 AM when it's actually 4:55 PM on my computer clock! It is not the App as I now use it in Edge as well and it is fine there. I never used to have this problem with the much earlier versions of Firefox, it only started a month or so ago when I got a new computer with the latest version installed, at that stage I think it was 72 and I had other problems as well that finally got sorted.

I really want to continue using Firefox but can't do so with several sites and then waste a lot of time swapping over to another browser. I have version 83 now.

Can anyone please help!!! Thanks.

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Last reply by CH 6 hours ago

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Tried safe mode, and Yahoo mail loads just fine in safe mode. As such, I turned off hardware acceleration. Did not help. Then disabled the only extension I had on Firefox. Then outright removed extension. Cleared cache. Nothing.

Yahoo mail still loads just fine in safe mode, but simply will not load in regular mode. I can access the yahoo main page, but if I click into yahoo mail from there it doesn't load that way either.

Thanks for any help!!

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I was lucky enough to be able to buld a new PC recently, Running Windows 10 Pro on a AMD Ryzen 9 5900X rig, Asus Crosshair VII Hero motherboard and 32gb of RAM. Nvidia Gforce 1070 GPU (stand in until I can get better in the new year) Should easily be enough to run Firefox right? Apparently not.

Performance in Firefox is little better than it was on my old rig, (which was still lousy). The browser constantly freezes and locks up, not responding at all to mouse clicks between tabs or on the page. It is especially common when a website opens a file requester, such as when I'm working on my website in Wordpress, but it also happens when working with downloads or seemingly randomly too (my downloads folder is on the C drive and always accessble).

I've tried disabling all plugins (I only have 3, Privacy Badger, Facebook container and Sticky Password), I don't see what point there is in resetting the profile as I only got this computer 3 days ago.

Regards software that might conflict, I run Malwarebytes anti-malware and DisplayFusion but I've tried disabling the latter and still no joy.

I really don't want to Chrome but it's leaving me little choice here. Is there anything else I can try? Thunderbird on the same PC works perfectly.

Asked by matthewab20011 14 hours ago

Last reply by matthewab20011 9 hours ago

How to remove navigation bar in version 83.0

I wish to slim down the UI of firefox to how I used to have it where the Navbar was disabled (yes the one you type URLs into), this used to be possible in an older build … (read more)

I wish to slim down the UI of firefox to how I used to have it where the Navbar was disabled (yes the one you type URLs into), this used to be possible in an older build of Firefox but it doesn't seem to be the case anymore, Mozilla also released an addon to appease those who liked the feature when they removed it however they have since removed this addon.

I simply don't need the navigation bar and would like it to be removed for some more minimal interface. What's the best way I could achieve this?

All the best, F.Homewood

Asked by FHomewood98 11 hours ago

Firefox v. 83 login to pages

Hello, i have latest Firefox on Windows 10. I have troubles with login to many pages (etc. Google). I have my login and password correctly in password manager in Firefox … (read more)

Hello, i have latest Firefox on Windows 10. I have troubles with login to many pages (etc. Google). I have my login and password correctly in password manager in Firefox and every time when i go to google.com or facebook.com i am sign out and need to sign in, but with two-factor authentication. When i install Fiefox i use this manual to setup for privacy so maybe there is a problem. Can someone help me? Thanks

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