• Archived

firefox unrespnsive because tabs crash

My issue is that as soon as I open Firefox, the tab crashes. Open a new tab and it crashes. Unable to add content from the search bar before a tab crash. I've tried trou… (read more)

My issue is that as soon as I open Firefox, the tab crashes. Open a new tab and it crashes. Unable to add content from the search bar before a tab crash.

I've tried troubleshoot mode and the tabs still crash. Refreshed FF and still tabs crash Uninstalled and reinstalled, but tabs still crash. I have no extensions running

There are no crash reports because FF is running but unresponsive due to tab issues. I'm out of ideas for using my favourite browser.

FF was working on my new Dell all in one, but this issue started about 3 days ago and I've been trying everything to make FF work again.

Asked by henryr 2 years ago

Last reply by henryr 2 years ago

  • Archived

Firefox is displaying different language/code on parts of website

Hello, On some websites Firefox is displaying strange text/characters. I've tried refreshing and troubleshooting, I've uninstalled and reinstalled, and the problem was f… (read more)

Hello,

On some websites Firefox is displaying strange text/characters. I've tried refreshing and troubleshooting, I've uninstalled and reinstalled, and the problem was fixed for about 24 hours, and now it's back. I have confirmed my language is sent to English.

Has anyone experienced this? And if so, how did you fix it?

I don't want to use another browser, but at this point it looks like I'm going to have to. Everything displays properly on Chrome.

Asked by Katie 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Firefox URL/Search box and results drop down show diagonal pink line background

With the last update I suddenly have the url/search box background and its search results drop down background set to an ugly pink with diagonal lines. I am visually imp… (read more)

With the last update I suddenly have the url/search box background and its search results drop down background set to an ugly pink with diagonal lines.

I am visually impaired and now its almost impossible to use firefox because I can't read the text on top of the diagonal colored bands. There doesn't seem to be any settings to turn on or off this appearance.

I will have to switch browsers until this is fixed and I don't want to.

Asked by tniec 2 years ago

Answered by tniec 2 years ago

  • Archived

Firefox user for years -- lost all pinned tabs and login credentials as if it is a brand new install

Please advise -- had an Xfinity outage mid-morning as all things were working just fine in Firefox -- after the outage I restarted the computer and had the MacBook Pro se… (read more)

Please advise -- had an Xfinity outage mid-morning as all things were working just fine in Firefox -- after the outage I restarted the computer and had the MacBook Pro set to open all apps that were previously open. Everything opened back up except Firefox, so I clicked to open. It was the default start page as if Firefox was brand new. I went to History > Restore Previous Session . . . it was grayed out. So I restarted the computer once more, and went back to that option -- Restore Previous Session was available, but it only opened the 2 start tabs from the first effort.

How can I get back to the morning's setup? Or is that somehow long gone??

Asked by stevencolthorp 2 years ago

Last reply by stevencolthorp 2 years ago

  • Archived

firefox tries to download files from a website called ''besmeargleor.com'' since a clean install

ive scanned my system with two different antiviruses and nothing comes up, and nothing was being downloaded before ive tried to install firefox. ive tried to install it … (read more)

ive scanned my system with two different antiviruses and nothing comes up, and nothing was being downloaded before ive tried to install firefox.

ive tried to install it twice, once with my setting migrated and once all clean and they both tried to download this, is this a false positive or is the install hacked?

ive downloaded the installer from here.

Asked by onurrspears 2 years ago

Last reply by onurrspears 2 years ago

  • Archived

Firefox can't control META timelines

Why is it Firefox can't control META timelines. Both Facebook and Instagram jump down several posts while scrolling.... I was going to blame it on META till I found thi… (read more)

Why is it Firefox can't control META timelines. Both Facebook and Instagram jump down several posts while scrolling.... I was going to blame it on META till I found this doesn't occur with Chrome or Edge. Firefox is my preferred browser due to the many addon's available.

Asked by Koy Z 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Firefox crashing when attempting to play video or audio files

Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page. I.e., just opening a YouTube page without playing the video … (read more)

Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page.

I.e., just opening a YouTube page without playing the video is fine, but when I click on Play, it instantly crashes.

Here are all the error reports which I stumbled on, and which I submitted:

bp-50214dc6-3080-481e-ab76-a195f0230607 bp-89b3b226-2a57-4700-ac38-ea15b0230607 bp-ba8a96ea-deb1-42fa-acbe-34d490230607 bp-d2ad8f14-9d03-4774-824b-563690230607 bp-922b6505-b790-452d-9cf7-02ebb0230607 bp-5340f687-bf68-4960-a2fd-638c60230607 bp-27b47181-1a07-426c-be4b-b55060230607

I'm running AntiX Linux 22 32-bit on this hardware:

AMD Athlon XP 2400+ (2.0 GHz) ECS Elitegroup K7VZA rev. 3.0 with VIA KT133A (VT8363A) / VT82C686B chipset and VIA VT82C686 AC97 Audio, at this link are all the technical details: https://soggi.org/motherboards/ecs-elitegroup/K7VZA-3.0.htm 3x generic 256 MB PC-133 SDRAM sticks ATI Radeon 9200 PRO / 9250 1x Maxtor 91531U3 14 GB IDE drive 1x CD/DVDW TS-H552U DVD drive 1x Realtek RTL-8185 IEEE 802.11a/b/g Wireless LAN 1x Realtek RTL-8100/8101L/8139 PCI Fast Ethernet Adapter 2x USB 2.0 PCI expansion cards with 5 ports each, NEC uPD72010x USB 2.0 Controller (nothing connected at the moment) 1x Adaptec SCSI PCI controller with LSI 53c860 chip (not used, not connected to anything at the moment) Generic PS/2 keyboard and mouse

If more detail is needed, I can provide the full output of inxi -zv8 and lshw

Asked by it4lysfinest 2 years ago

Last reply by it4lysfinest 2 years ago

  • Archived

Pages keep crashing on opening (reinstall, refresh, clean install, safe mode all affected)

Dear Team, I'm using version 114.0 (64 bits) with Eset Internet Security 16.1.14.0 installed on a Windows 10 machine 22H2 Build 19045.2965. I have refreshed Firefox from… (read more)

Dear Team,

I'm using version 114.0 (64 bits) with Eset Internet Security 16.1.14.0 installed on a Windows 10 machine 22H2 Build 19045.2965. I have refreshed Firefox from previous version yesterday (06/06/2023) (it asked me to restart the browser). Since then I cannot load any page (not even the about:crashes or settings or passwords, or any website). All pages keep on crashing, the reports are not generated nor sent to support. I have tried to locate the crash reports under APPDATA, but none being generated. I also tried to disable my anti-virus software thinking it may cause an issue, but still no luck. The same happens in Safe mode as well. Tried clean install as well, but again the same thing happens.

Kindly look into it!

Best regards,

Sandor

Asked by szabosandor1984 2 years ago

Last reply by john.plummer10 2 years ago

  • Archived

Gmail sidebar loads Calendar no error but sidebar empty/clear/white; Calendar only (other sidebar apps eg Tasks or Contacts load fine); Firefox only (other browsers eg Chrome or Edge no problem.

Gmail sidebar loads Calendar no error but sidebar empty/clear/white; Calendar only (other sidebar apps eg Tasks or Contacts load fine); Firefox only (other browsers eg Ch… (read more)

Gmail sidebar loads Calendar no error but sidebar empty/clear/white; Calendar only (other sidebar apps eg Tasks or Contacts load fine); Firefox only (other browsers eg Chrome or Edge no problem.

Asked by rappleman 2 years ago

Last reply by Dropa 2 years ago

  • Archived

How do I report a broken website?

There is a website where a certain page of it is broken but rest seems to work. How can I report this? I tried using private browsing to see if the problem was caused by … (read more)

There is a website where a certain page of it is broken but rest seems to work. How can I report this? I tried using private browsing to see if the problem was caused by cookies but it isn't. Other browsers work but firefox doesn't.

Asked by terriblemango 2 years ago

Last reply by Terry 2 years ago

  • Archived

FireFox crashes - Crash Report Screen start everytime

Computer: Linux Opensuse Firefox up to date Recent restart created a firefox crash. THe dialog box appears each time. Cannot close, cannot open, cannot restart. The f… (read more)

Computer: Linux Opensuse Firefox up to date

Recent restart created a firefox crash.

THe dialog box appears each time.

Cannot close, cannot open, cannot restart.

The firefox crash report stays on.

Please help.

Attached> [Wed 14 Jun 2023 09:12:18 PM EDT] Crash report submitted successfully Crash ID: bp-bbc1898e-f068-48db-91e8-e4dfd0230615

Several crash reports are in the pending folder.

Thank You Anthony

Asked by anthony91 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

My Firefox Account Has Been Interfered With

When I logged on today, I realized that my Firefox homepage was not displayed. Only three Firefox webpages were displayed. Furthermore, when I did open a new page, it wa… (read more)

When I logged on today, I realized that my Firefox homepage was not displayed. Only three Firefox webpages were displayed.

Furthermore, when I did open a new page, it was not my homepage. All of my homepage icons have been replaced with many others; Reddit, Wikipedia and such. None of mine were displayed.

When I opened GMail, my Inbox font size had been changed.

Does this mean that I have been hacked?

Asked by nataala 2 years ago

Last reply by Terry 2 years ago

  • Solved
  • Locked
  • Archived

Can't put individual extension on toolbar

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue o… (read more)

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue online, everyone says to use the customize firefox menu to add what I want, but as you can see in the picture - no extensions are listed there, although they are installed and functioning. Very weird because my other install, which is up to date, has this set as default and it has been forever. I'm bewildered. Any suggestions? Thanks

Asked by SuMo Bot 2 years ago

Answered by Terry 2 years ago

  • Archived

Malware Virus - How is best way to detect - bricks and motar company or on-line products

I had a financial transaction on an business account that I did not enter. The tech services people told me it came from from my PC. They are a big company as opposed t… (read more)

I had a financial transaction on an business account that I did not enter. The tech services people told me it came from from my PC. They are a big company as opposed to a small 'mom + pop' operation. They suggested I take PC in to a Big Box store to get PC scanned and remove any virus/malware found. Contacting the big-box store they said they could scan my PC remotely to look for virus/malware.

So, my question is: Should I take pc to local computer experts/big box store or purchase virus software to use myself?

I do have several free virus protection programs on my windows PC.

Asked by alrprairie 2 years ago

Last reply by Terry 2 years ago

  • Archived

How Can I change the default country location for firefox for DNS?

Hi, I live in the US, and don't use a VPN. I noticed my firefox is defaulting to sending DNS over HTTPS requests to the default Canadian DNS over HTTPS, rather than the … (read more)

Hi,

I live in the US, and don't use a VPN. I noticed my firefox is defaulting to sending DNS over HTTPS requests to the default Canadian DNS over HTTPS, rather than the US provider. How can I change my firefox settings to not think I'm Canadian?

Thanks.

Asked by ffarkas 2 years ago

Last reply by Terry 2 years ago

  • Archived

Can't Update Firefox

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking f… (read more)

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking for updates, but I can't get passed that point. I get this error message stating "Failed to check for updates."

Chrome was giving me much of the same issue, I've allowed GoogleUpdate on my firewall rules, restarted the PC and tried again. Still got the same error message. I have no other antivirus software installed on this device other than the Windows Defender default app. Firefox hasn't told what I should be allowing past my firewall so I haven't tried anything similar for Firefox.

I also tried uninstalling Firefox, but when I tried to reinstall, I couldn't finish that process because clicking on Download Now led me to this error message stating "Hmm. We’re having trouble finding that site.

We can’t connect to the server at download.mozilla.org."

I assumed this was maybe a DNS issue. I tried a DNS flush but that also was ineffective. I tried changing my DNS servers to 1.1.1.1 and 1.1.1.2, also tried other known DNS servers but that didn't work either.

In the meantime, I'd like to at least get an offline installer going because my current version is 110.0.1.

Thank you.

Asked by kimberly9 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago