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Firefox on iphone is frozen with pop-up that says "your apple iphone is severely damaged"

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete… (read more)

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete the current tab.

Asked by Gitana 2 years ago

Answered by Gitana 2 years ago

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Youtube subscriptions

Since YouTube has recently updated it's been v slow w showing my subscriptions page dating back to 2021. I downloaded firefox bc i was told it's faster than chrome and it… (read more)

Since YouTube has recently updated it's been v slow w showing my subscriptions page dating back to 2021. I downloaded firefox bc i was told it's faster than chrome and it still struggles a lot. Please can u help me i want to watch them in chronological order my autism doesn't allow me any other way. Thank u to anybody who replies to this.

Asked by p.matthews22 2 years ago

Last reply by p.matthews22 2 years ago

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Most of my add-ons are missing from my toolbar after install on new system

The only icons I can see on the right hand side of my toolbar is the NoScript icon, along with the Save to Pocket, FF Account, Extensions and hamburger buttons. I shoul… (read more)

The only icons I can see on the right hand side of my toolbar is the NoScript icon, along with the Save to Pocket, FF Account, Extensions and hamburger buttons.

I should have about 12.

I just installed a new system, launched FF and set it up to sync with my account. Everything else appears to run fine - passwords, history, etc. The Tree Style Tab works fine too.

I have double checked the other solutions I found here, such as private viewing options, or trying to find the icons in the customize screen, but that's not the issue.

My other FF instances on other machines are still fine.

I just updated FF on this problem machine to 115.0.2 but no joy.

Asked by Adam H. 2 years ago

Answered by AliceWyman 2 years ago

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Is it possible to permanently set a different search engine for Private Browsing?

Is it possible to permanently set a different search engine for private browsing? I have Google set as my search engine in my normal browsing mode, but I'd like the priva… (read more)

Is it possible to permanently set a different search engine for private browsing? I have Google set as my search engine in my normal browsing mode, but I'd like the private browser search engine to be permanently set to DuckDuckGo.

(I realise I can manually set it each time to DuckDuckGo but this is tedious.)

With thanks.

Asked by vajrashura 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox Uninstall

So I'm trying to remove my firefox data such as my bookmarks and saved log ins from a work computer because I retired. I signed out of firefox on the computer. I uninst… (read more)

So I'm trying to remove my firefox data such as my bookmarks and saved log ins from a work computer because I retired. I signed out of firefox on the computer. I uninstalled it on this computer and then reinstalled and it's still showing the information even after logging out and restarting computer. I also deactivated the computer from my list of devices on my firefox account and that still did not remove the data. Can you please assist me in this removal of my firefox information from this computer.

Thank you, Cherie

Asked by Cheriewellslee70 2 years ago

Last reply by AliceWyman 2 years ago

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incomplete data transfer to printer from aol emails

Why is some financial data on emails from my banks or other similar sources blocked from being printed as received on AOL mail? How do I restore ability to print complet… (read more)

Why is some financial data on emails from my banks or other similar sources blocked from being printed as received on AOL mail? How do I restore ability to print complete and actual copies of these emails?

Asked by johnglodunham 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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I cant log into a website and maybe coincidentially after a firefox update.

It seems after a firefox update that I can no longer log into a website that I have as a favorite place on firefox and have visited many times before. I'm not very comput… (read more)

It seems after a firefox update that I can no longer log into a website that I have as a favorite place on firefox and have visited many times before. I'm not very computer literate but I have checked settings within firefox and don't see where it might be blocked. Next I imagine you might ask for a screenshot of the website and i do have one but all it shows is after I enter my password, it displays an "OK" small screen and does not login. Do you have any suggestions for Firefox is my favorite browser but I have to use another lately to check the website I have a problem with and only on Firefox. My 5 other browsers can log me in to the website. Thanks for your time and suggestions.

Asked by firefighter1tx 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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My Browser Always Opens in Remote Mode

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about… (read more)

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about:config and do this every time, but I would much prefer a permanent fix, nothing else on Firefox or my computer indicates something else is going on, its just this. I've even at one point uninstalled and reinstalled Firefox and it didn't help.

Asked by molemann113 2 years ago

Answered by cor-el 2 years ago

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Firefox menu

I downloaded Firefox but when I need to print from it I do not see the hamburger 3 horizontal bars to access the menu.

Asked by manors1947 2 years ago

Last reply by cor-el 2 years ago

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Unable to load "accounts.firefox.com" - regardless of browser - can't Sign in to use Sync as a result - Win11

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) work… (read more)

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) works without any issues.

I have a fresh install of the latest Firefox as well as the Developers Edition. MS Edge is also updated to the latest build, yet none of them can load the "accounts.firefox.com" page.

All I get is a completely blank page, save for a blue circle on the top left corner. I've tried all the usual resetting, Troubleshooting Mode... etc, (issue is present in Troubleshooting Mode) and pretty much stumped at this point.

All other websites I've tested with all browsers don't seem to have any issues at all, including the likes of "accounts.microsoft.com" or "accounts.google.com".

Google hasn't turned up with any results matching exactly what I'm seeing with this particular machine/problem... hoping someone can help pointing me in the right direction.

Thanks in advance,

Asked by red2thebones 2 years ago

Last reply by cor-el 2 years ago

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Often websites in Firefox are pending UNTIL I open the Edge browser

In the last days it often occured that a website that I try to open in Firefox is pending (showing the waiting symbol, see attached image). If I open another tab to acces… (read more)

In the last days it often occured that a website that I try to open in Firefox is pending (showing the waiting symbol, see attached image). If I open another tab to access another web site the same thing happens. If I then open the Edge-Browser to see whether it is a problem of Firefox, just in this moment, the websites in Firefox suddnely all appear!

This is not a coincidence. I observed it around 20 times and played around with the time waiting until I opened the Edge browser. I observed it with several kinds of websites (static to web app).

I don't suspect Windows to annoy Firefox, or should I?

Asked by eugen.staab 2 years ago

Last reply by cor-el 2 years ago

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Bugzilla tickets auto close after x number of days

Hi, Please forgive if I'm reporting this issue incorrectly, but just had a general question about bugzilla. I'm using bugzilla (version 5.0.4) and was wondering if there… (read more)

Hi,

Please forgive if I'm reporting this issue incorrectly, but just had a general question about bugzilla. I'm using bugzilla (version 5.0.4) and was wondering if there us a way to configure bugzilla auto-close tickets after x number of days?

Asked by amaya1 2 years ago

Last reply by Paul 2 years ago

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Compatibility of FF with other software

Why can't I use FF previous version with having to update or FF automatically updating? After the 110 versions, all the updates are no longer compatible with the software… (read more)

Why can't I use FF previous version with having to update or FF automatically updating? After the 110 versions, all the updates are no longer compatible with the software I depended on using with FF. No other browser worked with the Instaverse Bible software, and now, FF doesn't work with it after the updates from the 110 version. Tried reinstalling 110 version and FF updated it without my request to do so.

Asked by fahill 2 years ago

Last reply by cor-el 2 years ago

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Linux Firefox and Thunderbird how to set wider scroll bar

In firefox 108.0.2 I need to have a wider vertical scroll bar, the tiny thin bar is next to impossible to use. Same in Thunderbird 102.6.1 both are in Linux and the publi… (read more)

In firefox 108.0.2 I need to have a wider vertical scroll bar, the tiny thin bar is next to impossible to use. Same in Thunderbird 102.6.1 both are in Linux and the published css solutions (a year ago) on mozilla support do not work for these versions

Asked by Cat22 2 years ago

Last reply by Detail 2 years ago

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Takes a very long time to begin downloading a file

I have a new, updated firefox on a faster computer. However, I've notice that many files, especially videos, while they download at normal speed, can take over 10 minutes… (read more)

I have a new, updated firefox on a faster computer. However, I've notice that many files, especially videos, while they download at normal speed, can take over 10 minutes to actually START downloading. It also seems to vary based on whether I'm downloading from a download link, a page like mediafire, using "save video as", etc. It will just stay on the screen, with the little dot on its' tab going back and forth.

Asked by goldbergl1 2 years ago

Last reply by cor-el 2 years ago

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How do I stop Firefox from forcing me to restart?

I am using a Windows PC to run the browser. But Firefox decides that because there is some 'update' it forces me to have to restart the browser. The problem is in the ne… (read more)

I am using a Windows PC to run the browser. But Firefox decides that because there is some 'update' it forces me to have to restart the browser. The problem is in the new forced 2 point confirmation over passwords that creates the problems and huge delays waiting for the 'code' to be sent.

I need Firefox to stop forcing me to do this until 'I' am ready to do it and am not in the middle of work and forcing me to be delayed by this intrusive function.

HOW do I stop this from happening?

Thank you in advance.

Asked by Rod 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Automatic update error

I have a new laptop with windows 11. I downloaded Firefox and it worked well. It seems like last night it did an automatic upgrade and when I try to open it, I get the … (read more)

I have a new laptop with windows 11. I downloaded Firefox and it worked well. It seems like last night it did an automatic upgrade and when I try to open it, I get the following message: "platform error, version 115.0.1 is not compatible with minVersion >= 114.0.2 maxVersion >= 114.0.2. Help. Can I reinstall what I downloaded before? If so, how do I keep from future updates again causing this error?

Asked by wineryduck 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago