Firefox Support Forum

Ever since you guys automatically updated your browser on my MacBook Pro (Catalina 10.15), I can hardly use facebook! Instant Messenger barely works, I can't download my group pages, etc. It works fine on Safari, but not on your new Firefox! Help!

Why does every update include loads of stuff that worked fine before but then gets broken?

BBC News webpage - always was fine - update 105.0 arrived - now has to be zoomed down to display correctly on a 12" Macbook. Default appears to be trying to display a mobile layout.

I don't want to have to adjust the zoom every time I look at it. And I don't want to set the zoom to 90% for everything.

Any suggestions for a cure? Thanks.

Beginning yesterday and now today I can surf web, click on things, etc. But when I pull up Yahoo email. It shows all my emails received but won't allow me to delete any. I can see them, click on them and read them, but can't delete any. HELP PLEASE I'm 69 years old and not tech savoy. This has never happened before

lets say im watching youtube fullscreen on two monitors but i press escape to close the video im currently watching, firefox closes both fullscreens. it happens on all videos. is there anyway to stop that

since updating to firefox 78.15.0esr iOS 10.11.6 my autofill is no longer working, that is, even though I hitting the blue SAVE button, nothing is being saved

edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS

Hi, I am using Ubuntu 20.04LTS and Firefox 104.

My Firefox cleans up on every shutdown. Therefore I have to enter my primary password after every fresh startup, when I open a page that needs a stored password the first time.

I cannot exactly remember since which version, but for like the past 1 or 2 months there is a strange behavior. - Firefox Startup - I open my daily tabs - it shows me 4 Primary Password dialogues (basically 4 Tabs need the credentials)

in the past: - Firefox Startup - I open my daily tabs - it showed only 1 Primary Password dialogue

When I open Firefox and only open 1Tab with a stored credential, the dialogue shows only once, i enter my primary password and from there I can open my daily tabs without a further dialogue.

I think this is an unwanted behavior and needs to be rolled back.

Dear Firefox Support Team,

I intimate your team to improve the Autofill feature in Firefox because it doesn't have international countries' names to add to the Autofill service which essentially instead of typing over and over on the page or as per necessity.

Please check and reply at the earliest convenience.

I look forward to seeing from you very soon.

Thank you.

Kind regards, Ramesh Prajapati India

I've just upgraded to FF v105.0 on Win10 21H2 (19044.2075) however, I am still unable to connect to my LAN device on http://192.168.1.x:port number (shown in imgur link below)

https://i.imgur.com/G9SujJ9.png https://i.imgur.com/HR7h58t.png

From my understanding of previously reported community posts, this looks to be a TLS issue and requires the vendor to resolve. Is this correct?

Also, is FF going to stay on this path of most resistance and force everyone to upgrade their TLS certificate for their devices (with the assistance from the vendors) or (the most likely option) force every user to move to a different browser because they don't have the same issues?

Many thanks.

So i will describe exactly what ive done up until now.

Earlier today i logged into gitlab.com a website that has remote servers to remove a candidate from our server The reason this is relevant i think is i havent logged into this place for a good month or two, roughly 10-20 seconds afterwards, every tab in my entire firefox browser got the PR_CONNECT_RESET_ERROR error, No matter which website i go to, even google, my email, youtube, anything and everything gives me the error, So the troubleshooting steps i have done from then - Cleared cache and cookies several times - Restarted both PC and router & manually reconnected the cables on both ends - I did the Cmd Command winsock reset & restarted the PC - Full reinstall of firefox in its entirety - Disabled entire kaspersky firewall & additional security - Disabled windows defender firewall aswell - Disabled VPN services on my system and within the browser

After trying all these things i gave up on firefox and decided to download chrome and try this, chrome worked!, And then i imported my bookmarks and such ( i work from home so thats vital), And after importing them i began jumping through sites to make sure everything was working and it was, then i began logging into my pages again like email, google , youtube, work stuff etc, and eventually the gitlab account aswell.. and then, another 10 seconds late it immediately stopped working on google chrome, all tabs claim to have no internet and stick me with the ERR CONNECTION CLOSED error, Once again i preformed the same troubleshooting steps but nothing came of it. So both firefox and chrome are bricked and refuse to work.

Im currently using microsoft edge to write this and im afraid to touch anything here or login to anything incase it also breaks.

Shortly after chrome gave up the game, i tried to do a full reinstall of firefox, again did not work, i then tried to do a reinstall of chrome, and the chrome installer now claimed i had no internet, whilst i was on call in discord and using other programs with internet. so chrome refused to install, I then managed to install the chrome 'standalone' which doesnt require internet and it worked, i did not import anything this time and just browsed around, and shortly after, once again, without logging into anything, it gives me the same error, and now even if i reinstall the standalone chrome, it refuses to work, once its broke its broke for good.

Im completely at a loss here i feel like ive been hacked or something because it works then suddenly its broke forever, ive been reading up that it may be something on my PC cutting the connection to everything but i really am clueless on what it could be, this was the first time i used my PC today, i didnt have any driver or windows updates, if anyone can provide literally any context or help here it would be greatly appreciated, im not one to make support tickets because i usually research until i fix it, but im out of options

Thank you!

I have Chinese on the start up screen, rebooted my computer from factory settings and firefox is in Chinese. Up the top where it says (in English) import bookmarks.. the next folders, Firefox symbol and the world symbol are in Chinese, the links with pictures are all Chinese. I have wiped Firefox and reloaded it. What do I do?

when we browse the UI page of our application , in Firefox , it is not working. we are getting this error message "An error occurred: MOZILLA_PKIK_ERROR_SELF_SIGNED_CERT" . In Chrome and Edge browser is working fine.

For this application we are using self signed certificate. in other browser it is working fine , but when firebox it is not working. we have tried the below solutions. In Config : Security.enterprise_roots.enabled , we have changed the settings from “False to True”

Network.stricttransportsecurity.preloadlist , changed the value from “True to False”.

And we clear the SSL state and tried the UI page , got same error.

And also we tried

In profile folder renamed the cert9.db file to (cert9OLD.db) and tried that . But still we are getting same error message. We request your help on this.

Hello everyone

my default browser is Firefox. The service desk application will not open in Firefox only this type of email won't open (see Screenshot). When I receive emails and try to open them, it only displays a blank page and loads without success.

I always need to copy the link manually and open it in chrome.

What we did:

We tried several things such as

Deleting Firefox history, cache, cookies, etc. However, when doing this, the link works the first time but the following tries don't work, it just keeps loading infinitely (same behavior in a Private Window). Disabling all add-ons.

We have observed that the same links work as expected in Chrome and this behavior happens only with the links related to the customer issue view, other Jira links work normally.

I'm using the latest Firefox version such as Microsoft® Outlook® for Microsoft 365 MSO (Version 2207 Build 16.0.15427.20248) 64-bit

How do you prevent pictures being included with a screen print? I want to print off a registration card for a hotel but as you can see from the attached jpg the print preview is totally scrambled.

Hello, I was hoping someone could help explain an odd thing I have been seeing for a split secound while using Firefox. Currently using the newest version of Firefox but have been noticing this happen for the last few months. While using Firefox I will see a white box flash in the upper right of the Firefox window for a few milliseconds.

I had to do a screen recording the slow down the recording down wish was a pain but I did capture it and included a screen grab below. I am running add-on's (Three Ad-Blockers) which I do use day to day but have independently removed them and still see the flashing.

Thanks for your time and assistance...

Hello guys, this would be a little awkward. Since I've run into this problem a limited number of times and I can't reproduce it. But it does appear frequently and is very annoying. I had to ask here for advice and help.

The device I use is a MacBook, running the official version of Firefox, and as far as I know this problem has been there for at least half a year. I'm used to keyboard operations, usually I use Cmd+T to create a new tab, then the cursor is focused on the address bar, and I type the URL. Since I'm typing an address that I visit often, maybe I just type the first few letters, the URL gets autocompleted, and then I just hit enter and the page opens in my new tab. But sometimes I hit enter twice (eg not English input method). At this time, I noticed that in addition to the URL I wanted to open, there's an additional tab. This tab was blank, or the page I just visit.

From my personal understanding, I may have performed the above operations to create a new tab or clone a tab at the same time. But I don't think my operations will cause these to happen concurrently.

Below are the extensions that I have installed, in my impression I don't get this bug in Windows, but I don't use Windows a lot. In addition, my MacBook keys may be sticky, or it may be a system problem.

When I click on any tab from the bookmarks toolbar it opens in a new tab but before it use to open in the same tab (the one I was in) except for new tab. For Ex - I am using YouTube and then I clicked on Google Drive (from Bookmarks toolbar) then Google Drive opens in a new tab instead of getting opened in the same YouTube tab. Before it didn't use to happen but now its happening, idk why. Please resolve this as soon as possible.

This has started to day, I'm running it on Windows 11 and if I minimize a windows sometimes I am unable to reopen from the taskbar, I would see the browser window flash for 1 second and then a window error bell sound will play, but there is no error message. The only way I can get back that window is to right click the icon in the taskbar and click Restore on the rightclick pane. I would have to do this everytime this happens.

I don't know what caused this, it was fine most of the day and just started late afternoon. Anyone have a clue to the root of this issue and what's your advice?