Firefox Support Forum

When I launch Firefox and it restores the last opened tabs, sometimes 1 or 2 of them may not be reloaded, showing only the webpage title and blank screen. The URL is missing, being unable to refresh it manually.

Is this another new "feature" in 87? Until a few days ago, the downloads (arrow in the upper right) would clear along with deleting History (Shit+Ctrl+H).

Why make the process more difficult?

Hello. How can I enable 5.1 surround sound simulation in the browser? My OS is Windows 7. Everything is configured in the operating system settings. When playing music and videos through the player, there is surround sound. I am well aware that the browser produces stereo sound, but it can be decomposed into a 5.1 channel. In Google Chrome, this feature is implemented, but I like the Firefox browser. Thanks for attention.

I had opened my Firefox and, before I restore the previous session tabs, but suddenly it crashes after a firefox update happen. it also made a crash report.

But now I cant get my restore tabs back. I also try this post https://support.mozilla.org/en-US/questions/1261665

that didn't work also. I would like to get the url pages back again what I had open. When I place the upgrade.jsonlz4-20210318103112 back in main profile directory and rename it to sessionstore.jsonlz4. Boot up the firefox the first page stays white and doesn't do anything. I also made .zip backup from full directory to be sure.

Any help would be nice.

I have a few questions about Firefox:

1) Did the position of Recently closed carts change recently? I have to go through Library -> History -> Recently closed carts to access. It was possible to view closed carts easier if I'm not mistaken.

2). Google translate does not work properly (the one that appears after searching translate). When I paste something to translate both windows become inactive and I can't write nor edit anything.

3). When I'm logging into my Firefox account there is a notification that I need second device to synchronize. I have Firefox on only one device and just wanted to log in no need to synchronize. Can I do anything about it? Is everything good? Also I have 3 positions in Connected services, one is Firefox 87, my windows, another one is Firefox Support and the third one is Firefox of the user Admin and my windows profile name. Is this how it should be? I'm logged on only one device.

I created a 2FA for my Firefox account via my phone and Authy. The problem is that I've got an email that says my verification was created in a following device: then localization says Boardman or United States and IP is unknown to me.

Codes from my phone works and I'm not living in the United States. What happened?

Hi Support

Can´t log in to pay pal it says security promt and a yellow ring running hole the time. I can log in to net bank, but can´t send money. Sad to say, but Microsoft have make a new browser they call Microsoft edge. No problem there. I love firefox and have it for years. Please help! I do not want to go away from moserilla firefox. Best regard HJK PS contact ,r here: up2you2009@live.com

When I scroll (mouse wheel) to the top of a web page Firefox will occasionally jump back to the previous URL. I have looked for answers as to how to stop the scroll wheel from going back in history when the top of the page is reached, but I have not found anything that works.

Can anyone tell me how to stop the scroll wheel from going back to the prior page when just scrolling to the top of the current page?

In Firefox 71 i have a colored cleatrype, which give a nice smooth letters. And in a new Firefoxes i have an ugly monochromatic (only color of text) cleartype, which give me an fat crappy letters. How to take back a colored cleartype in new (85 and newer) Firefoxes?

Please bring back the ability to add notes below each bookmark.

I asked this question in previous years, but now ESR has become incompatible with too many applications. I'm using Firefox 60.9.0 ESR with the bookmark notes feature for web site security prompts but:

• Most banks do not support release 60 ESR
• The Honey pricing app stays blank with ESR
• Camel Camel Camel does not work with ESR

I now have to use Microsoft Edge to for these connections and then go back to Mozilla if I get asked a specific security question. There has to be a way to stay with Firefox, but the market is forcing me back to Microsoft Edge.

Please bring back the Firefox bookmark Notes field.

Why, why why? Why is every step forward (supposedly) for Firefox a step back for my experience?

Why do you continue to break things instead of fix them? Why?

Okay, enough of my rhetorical questions, here is my real question:

With my install of 78.8.0, my tabs moved above the location bar again. How do I get them back to below?

Hello, I use Windows 7 with a Gateway computer. On the "new tab" page I pin sites,but, they are removed sooner or later for new sites. When I pin a site , I expect it to remain . So, even if I do not visit a site for a long time, is there a way to keep my pinned sites from being displaced ? Also, instructions say, "to show more or fewer top sites" to hover until the edit link appears. I try hovering all over but can not get the edit link to appear. Any help will be much appreciated. Thank you

My Navy Federal Credit Union did a major update to their system today 04/07/2021. After the update I was no longer prevented from logging on w/FF87.0 private window. Saw others having many problems similar to mine & you might mention to them that FF87.0 may now be more advanced than the various systems that they are not able to login to after the FF87.0 update. I was using MSEdge to access my blocked sites & almost went back to FF86.0.1.

Problems with Youtube full screen not working persist. Could be a spyware tool embedded by Google that is broken now. Not a big enough problem to force me to roll back version of FF. Saw many others were having online video problems since update. I don't have an answer for them.

Guessing as privacy protection increases our access problems will also increase as hacks, spies & adware try to battle back. Me? I like my privacy & thank Mozilla folks for their great work. God bless one & all. Stay safe.

Just added New Tab Version 1 to Firefox version 72.0.2 with DuckDuckGo as Search Engine and default page.

When I call for a new tab I get the message - "Access to the File Was Denied" and "The file at moz-extension://7b4a03b3-0438-454e-bf65-9629bce7ae58/newtab.html is not readable."

However, if I then click on the Firefox Home Page Icon (little house icon) I get straight to the Home Page with the search function available.

Anyone know why I get this interim error message, or why I don't get transferred straight to the Home Page?

DDG search term entered is, as an example, "asus strix gtx 750ti 4g kaufen" (problem happens with any search term). Paging down in the list of results, I get many hits that a seemingly "routed" over a misused URL (which as the search term addended to it). Selecting such a result always brings up the same "strange" page with "pointers" to amazon. Leaving the page puts me automatically on the unwanted amazon page.

It is very annoying. Happens with more or less all search terms.

No virus, at least BitDefender full scan says so. I'm using private mode, HTTPS on and Ublock origin. Haven't changed my method of searching - this problem exist since a few weeks (MZ since v.86). Chrome and Opera work fine - they say either "503 error" or "page not found" ...

How can I fix this - maybe the uploaded image can help diagnose the problem?

I am a software engineer. I love Firefox but I believe that a memory leak may have developed. The problem goes back a couple of months. I have one instance of Firefox open with three tabs opened but the task manager shows a large number of instances of Firefox being open and using a lot of memory. Currently there are nine instances of Firefox shown in the task manager. Look at the screen shot of the task manager that I uploaded.

I often have a lot of tabs open but I rebooted and opened a new instance of 

Firefox with only 3 tabs. I did open a new private window at the same time as the session I explained above but then I closed the private window. The memory leak might be the private window remaining in memory after it was closed. My OS is Windows 7. Yeah I know MS has stopped supporting it but I hate up dating the OS.

Thanks, Bill Smith

A problem I'm not sure Firefox has addressed or resolved in all the years I've been using Firefox - even after it changed its programming, and the way it saves session (or even bookmark) backups to the profile folder, is: whenever Firefox is forced to shut down after a computer software issue (like freezing, blue screen, extreme sluggishness, etc.), and we presume (with fingers crossed) that Firefox will open back up with all our tabs intact for the past 7 - 20 days, but instead opens with them all missing and forever gone - even after immediately and instinctively proceeding to the profile folder (before shutting down Firefox) to recover them using Mozilla's recovery steps to replace the "places.sqlite" file, I periodically find that every single one of the recovery files has been re-stamped with the same date and time (and missing data) as the new places.sqlite file.

So I hope and pray, that because this issue happens to thousands of Firefox users over time - no matter what Firefox version update their using (because it has happened in several versions for me), that a terrific way to prevent forcing users to find and use a great sessions manager addon that saves tabs (with all their history - that won't also crash or easily be written over), or forcing users to constantly worry and remind themselves to manually backup the required profile files daily, or having to remember minimally, to backup the profile files "before" opening Firefox after a crash, (which seldom happens), that Firefox offers its users the option to set Firefox up to continuously and automatically save a complete new (additional) set of backup files to a different folder of the user's choosing, with the extra option to save a "set" number of session backups, where Firefox can't access them upon opening. Imagine how much anguish, anger and self loathing Firefox will eliminate in the world with this one simple option.

Here's another wish-list item. If Firefox could present the list of open Firefox windows that appear at the top right of the screen whenever hovering the mouse over the Firefox icon in the taskbar, I wish for the popup list to permanently nudge down so it "never" covers up my open tabs in each of the open window's (which is how I know I determin which of the numerous windows to navigate). And of course the list should self adjust whenever I turn the "Menu Bar" on or off. Thank you, in advance, for considering these two important items toward the Firefox experience.

If you're wondering why I haven't moved on to the latest version. It's because I all too "often" encounter my valuable "business" addons no longer working, and the miserable task of trying to go back to the previous version, or trying to find new addons that work half as good. Sometimes all of my addons disappear. I also wish I could turn off Firefox's constant reminder, to upgrade since I've asked twice before, with no Mozilla reply. Thank you again.