Firefox Support Forum

Dear community,

This morning, after a reboot of my Laptop during the night, I opened Firefox with the frustrating surprise that I lost all my bookmarks and all my history (websites and downloads). The saved passwords looks fine.

How could that have happen? Need your help to get those back... specifically my bookmarks!

Note: I went trough several support articles of Firefox but none helped. I tried to restore my bookmarks but got the message "Unable to process the backup file.".

Any thanks.

I am trying to remove the "Other Bookmarks" folder from Firefox 111 on a Windows 10 PC. I have tried the fix from a couple of years back, using about:config and changing the entry from true to false. The item is still flagged as false but, despite restarting Firefox and then Window, the folder is still showing. How do I get rid of this, for me at least, unnecessary folder?

I have note as have MANY others that bookmarks do not hold their place and randomly revert to the top of the list when the list is reacquired.

There have now been several updates to Firefox without a fix to this problem that requires immediate attention.

WHY hasn't this been addressed when many have complained about it?

Please respond!

started computer this AM and it appears that all my stored book marks, passwords, and settings have been lost, and, not only in firefox but thunderbird, and my gooogle browser as well. Not sure what happened. When I started the computer it said please wait configuring windows. I have tried to use the restoring from backup help but there doesn't appear to be any data there Thank You John

My computer recently did an update and since then every time I save a bookmark it's displayed as the link to the page, which is not especially useful for me. Before it usually displayed as the page name. I typically save bookmarks by highlighting the link in the search field and dragging it to where I want it, as I have so many bookmarks that simply saving it is far too inconvenient. Is there a way I can change it so that when I save it my usual way it will show as the page name rather than the link? I tried going into troubleshoot mode and the issue still happened, so I'm fairly certain the problem isn't any of my extensions.

When I used to click on "new tab" on my old windows 10 computer, I could have the screen display about 3 rows of bookmarks with apps next to them . With my new computer--HP and windows 11, the "new tab" screen only displays only one row of about 8 bookmarks/apps and I can't add more. Why is that? How can I get the "new tab" to display more bookmarks/apps?

There exists a problem, or at least I think it is, that I have with the New Tab page. If I have a website I visit on a daily basis like Discord and Twitch, and want to get rid of it from my New Tab page by clicking on the "Delete from History" button, I expect it to disappear within a single click although it doesn't happen in that way. Instead, I need to repeat the process by many tens of times just for it to be gone, and it frustrates me. Looking for alternatives that I don't fundamentally understand, mainly found in the settings, also don't do any good.

So what's the issue? My best solution is just to keep on what I was doing until it's gone.

I want to see one of my bookmarks, say in the middle of the list, I click on it. When i want to look at another bookmark, instead of taking me to the same location as the previously opened one, it takes me at the top of the list of bookmarks, havig to scroll down again to find the last one I had opened

Hello, I've noticed a change since the last update and don't understand why?

When opening the bookmarks tab I would get the drop down of a long list of links I have saved. I sometimes bunch them into groups so when looking down the long list, I can see the link I want better when more than one are from the same website.

But my issue is that when I went through the list and found that group of links, I could click onto one to open the page. In the past before the update I could click on the bookmarks drop down again, and still see the same area of links I had just clicked on.

Now when the bookmarks drop down closes it defaults to the top of the list and I need to scan down to find the links I was looking at again. Why? Yes when I closed the browser off and reopened it the bookmarks list would start at the top again. But if left opened I could click on the bookmarks tab and it would open to the same link area I clicked onto last.

Is there a way in settings I can reverse this annoying, unnecessary change.

A word to the Firefox workers that like changing things for no reason. I use Firefox because I like the things your browser has that the others don't. Keep taking the little things away that people like, which you seem to keep doing, then my favourite browser will just become "The same old s#*@" like all the others.

How to retrieve lost bookmark folders. I can see all my folders but I'm unable to retrieve them by Click the Firefox button and then Bookmarks. Click Import and Backup >> Restore. Then select the most recent bookmarks backup or click Choose File to select an older backup file located in the directory. The Backups don't contain all my folders. I need to restore all the folder depicted in the left data column.

today and everything has changed. My bookmarks are gone, or at least I cannot find them and I cant find anything in my Word account. This is very troubling. Solution please. Were changes made in the last 48 hours?

Thank you, Firefox, for rendering the Bookmarks completely dysfunctional for all but the simplest of users. I have thousands of bookmarks well organized in folders and sub-folders. Now I cannot reach the bookmarks in the sub-folders beyond the first fly-out because it never shifts the mouse focus to the fly-out sub-folder. This is a CRITICAL ISSUE that makes trying to use my carefully compiled bookmarks nearly impossible. HELP!!!

I got on my computer and randomly lost all my bookmarks. I have tried to restore them but havent been able to using methods listed in the support articles. I cant figure out how or why they would all disappear.

Hello –– I recently updated Firefox for my MacBook Pro, and upon doing so, lost all of my bookmarks and add-ons, including Zotero, which is critical to my work as an academic.

Any advice for re-loading my bookmarks and Zotero add-on is greatly appreciated.