Firefox Community Forum

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.

Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.

Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.

Anything you can do is appreciated.

Thea Giardina [edited email from public community support forum]

I recently updated Firefox on my computer. After that, I can't find my old Bookmarks.

Also I find that I am UNABLE to add any new Bookmark. When I click on the 'Star' in the browser toolbar, there is nothing. Before I used to Get the Add Bookmark tab and a place to SAVE, now there is nothing.

Even after I type in the URL in the address bar, and open up the required page, I am unable to Add it to my Bookmarks.

Please Help!

Gopi Menon [edited email from community support forum]

I am currently using Windows 10 Pro and wondering if putting off the change to Windows 11, will only multiply the number of potential losses, especially if I have disabled One Drive? I have 2 Desktop PC's and two laptops. all but one laptop(its running on 11 Pro), are running on Windows 10 Pro. Do Firefox users recommend taking Microsoft's offer for a free upgrade to Windows 11?

I want to be able to sign in and provide my own backup locally. I would also like to save a word document directly and with the shortest path possible; going from "User/my-username/documents" (same applies to all other data saved, like photos, music...), and not be forced to save to Microsoft's OneDrive. What is most disturbing about One Drive, is that it could be an additional option with its own pathway, rather than holding owners captive to Microsoft and it's objectives that are not chosen for my best interests.

I wonder how many Windows users even know that all of his/her information/data are First saved to a Microsoft cloud. Norton shares the options with you and gives the user the choice to backup in it's cloud

I don't have a problem of having my computers locally synced, but I do not want to be trusting Microsoft to have my computers sync in it's cloud. I personally, do not have any critical reason to have all of my computers sharing information. My desktops are each being used for unrelated tasks.

When/if the day comes that corporations like Microsoft, share it's suggestions, and are allowing the user to choose from the beginning, rather than making decisions for the owner of his/her computer, forcing them to discover what Microsoft has chosen and how to undo the choice without the risk of losing one's data; I will want to use my PC's locally, without being forced to log in with a Microsoft account.

I have read and watched many reviews that are suggesting/wanting to exit Microsoft's "ownership" of his/her computer, providing ways to turn off choices like One Drive and/or remove it completely.

Does Firefox have an opinion on this subject(emphasis being One Drive) and will I be OK with my Firefox account providing a backup of all data related to my use of Firefox? I have each computer backed up locally. Until things are turned around and all choices are turned back over to the local owner of his/her PC, I have a hard time of trusting any corporation selling my information.

I'm 84 and know little about computers - when I try to get into e-mail it says "program running but not responding" How do I correct this? Please help. Since I can't open my e-mails you can't reach me. Phone: [edited phone# from public community support forum]

I bought a new computer 7-1-25 and I wanted to contact you about problems with your update, but it rejected my Acct Key - and when I looked at the email I got with the acct key it said Windows 10 - which tells me someone hacked my old acct because I have Windows 11 as of 7-1-25!

I have lost all of my bookmarks, bookmark tool bar after Firefox's last update. I have spent the last day trying to recover what has been lost but I am having no luck in getting everything back in place. I have tirelessly gone over all your possible remedies and get no results. I can't even send a message to Mozilla through their help messaging system. My only recourse appears to start using another web browser. If I can't talk to someone who can help guide me through a mess I did not cause, then I am forced to find another company that is responsive to my problems. Call me at [edited] or write me at [edited] if you want to keep me as a user of your service. Regards Mark Hannah

[edited email and phone# from community support forum]

I found a folder on my desktop entitled Old Firefox data. It contains a folder entitled 3h0lsis5.default-release. It's almost 900 MB. Do I need this folder? Or can I delete it? Thanks in advance.