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firefox e-mail not working

I'm 84 and know little about computers - when I try to get into e-mail it says "program running but not responding" How do I correct this? Please help. Since I can't o… (read more)

I'm 84 and know little about computers - when I try to get into e-mail it says "program running but not responding" How do I correct this? Please help. Since I can't open my e-mails you can't reach me. Phone: [edited phone# from public community support forum]

Asked by barbjackthompson 1 week ago

Last reply by James 1 week ago

POCKET

I am trying to preserve my POCKET data before it all goes away. Mozilla responded to my email requesting data but when I opened the link I got this message that "the prov… (read more)

I am trying to preserve my POCKET data before it all goes away. Mozilla responded to my email requesting data but when I opened the link I got this message that "the provided token has expired : despite it being less than 24 hours. Plus a lot of other characters meaningless to me. What can I do now?


This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> ExpiredToken <Message>The provided token has expired.</Message> <Token-0>

Asked by wintercomesearly 4 months ago

Last reply by Caleb Avery 2 weeks ago

My Account Key was rejected, and I saw that it is referenced Window 10, but I got it with my Windows 11 7-4-25

I bought a new computer 7-1-25 and I wanted to contact you about problems with your update, but it rejected my Acct Key - and when I looked at the email I got with the ac… (read more)

I bought a new computer 7-1-25 and I wanted to contact you about problems with your update, but it rejected my Acct Key - and when I looked at the email I got with the acct key it said Windows 10 - which tells me someone hacked my old acct because I have Windows 11 as of 7-1-25!

Asked by S Hinson 3 weeks ago

Last reply by James 3 weeks ago

Lost my entire bookmark bar and collection after last update

I have lost all of my bookmarks, bookmark tool bar after Firefox's last update. I have spent the last day trying to recover what has been lost but I am having no luck in … (read more)

I have lost all of my bookmarks, bookmark tool bar after Firefox's last update. I have spent the last day trying to recover what has been lost but I am having no luck in getting everything back in place. I have tirelessly gone over all your possible remedies and get no results. I can't even send a message to Mozilla through their help messaging system. My only recourse appears to start using another web browser. If I can't talk to someone who can help guide me through a mess I did not cause, then I am forced to find another company that is responsive to my problems. Call me at [edited] or write me at [edited] if you want to keep me as a user of your service. Regards Mark Hannah

[edited email and phone# from community support forum]

Asked by hlandserv 1 month ago

Last reply by Paul 1 month ago

Unknown folder. Can I delete it?

I found a folder on my desktop entitled Old Firefox data. It contains a folder entitled 3h0lsis5.default-release. It's almost 900 MB. Do I need this folder? Or can I dele… (read more)

I found a folder on my desktop entitled Old Firefox data. It contains a folder entitled 3h0lsis5.default-release. It's almost 900 MB. Do I need this folder? Or can I delete it? Thanks in advance.

Asked by geewhizmn 1 month ago

Last reply by TyDraniu 1 month ago

Bookmarks disapered and cannot appear to be recoverable.

I have tried all of the recommended ideas in the articles about reloading bookmarks and nothing has worked. Carlton Carr [edited email and phone#'s from public support f… (read more)

I have tried all of the recommended ideas in the articles about reloading bookmarks and nothing has worked.

Carlton Carr [edited email and phone#'s from public support forum]

Asked by cecarr 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

does not sync

I have the following problem and situation: I reinstalled Windows and did not write down the password for the Firefox account, and after logging in I restored the passwor… (read more)

I have the following problem and situation: I reinstalled Windows and did not write down the password for the Firefox account, and after logging in I restored the password, but it feels like my account has been re-registered, all saved tabs and passwords do not appear, but at the same time there is only one email that was used for synchronization and logging into the Firefox account. this email you can also contact through it: [email address]

Asked by toxi4ennnnnnn 2 months ago

Last reply by Paul 2 months ago

latest update

I am definitely not interested in bells and whistles. Just want basic program. The new update ate my current settings and book marks. Did not create a backfile with my… (read more)

I am definitely not interested in bells and whistles. Just want basic program. The new update ate my current settings and book marks. Did not create a backfile with my profile. Your help process sucks big time. Do you even do beta testing before you send them out?

Asked by bigz2 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

sync not working

I reinstalled windows, installed firefox and signed in but my bookmarks (toolbar) have not sync'd, I have bookmarks toolbar set to always show, and my android phone has f… (read more)

I reinstalled windows, installed firefox and signed in but my bookmarks (toolbar) have not sync'd, I have bookmarks toolbar set to always show, and my android phone has firefox installed and the bookmarks are there, they just will not sync to my pc, whats up?

Asked by jasebooth1969 4 months ago

Last reply by Paul 4 months ago

my bookmarks are dissapering on my startup page

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with … (read more)

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with regards

Missing Bookmarks

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't … (read more)

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't do anything I have quite a bit of stuff bookmarked, can you help? The browsing history and my bookmarks seemed to disappear at the same time.

Asked by c.l.walsh 5 months ago

Last reply by jeff-g 5 months ago