Chase bank is telling me I do not have the most current version of Firefox. They said I need 128 or higher. How do I upgrade my MAC

Chase Bank says I can't view my accounts online because I need to upgrade to Firefox 128 or higher. How do I do this so they can support this information on my MAC comput… (read more)

Chase Bank says I can't view my accounts online because I need to upgrade to Firefox 128 or higher. How do I do this so they can support this information on my MAC computer

Asked by dbruce0825 20 hours ago

Last reply by James (doing minimal support) 18 hours ago

Why does Firefox prompt for system handler when first word in search contains a ':'?

Recently, when I copy and paste an error message to the search box in Firefox and the first word contains a ':', such as when searching for this error message - "MESA-LOA… (read more)

Recently, when I copy and paste an error message to the search box in Firefox and the first word contains a ':', such as when searching for this error message - "MESA-LOADER: failed to open dri: /usr/lib/x86_64-linux-gnu/gbm/dri_gbm.so: cannot open shared object file" - I get the "Open the mesa-loader link with System Handler?" prompt (see screenshot).

I used to be able to copy and paste such an error before into the search box and it would just work but now the browser defaults to thinking you are entering a URL. This could be because when I start typing in the search box, it immediately relocates what I'm typing to the address bar. Maybe this is the behaviour I need to disable? But how and why is it the default?

Help!

Browser details

$ > snap info firefox name: firefox summary: Mozilla Firefox web browser publisher: Mozilla✓ store-url: https://snapcraft.io/firefox contact: https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla license: unset description: |

 Firefox is a powerful, extensible web browser with support for modern web application
 technologies.

commands:

 - firefox
 - firefox.geckodriver

snap-id: 3wdHCAVyZEmYsCMFDE9qt92UV8rC8Wdk tracking: latest/stable/ubuntu-24.04 refresh-date: 19 days ago, at 13:56 AEDT channels:

 latest/stable:    144.0.2-1    2025-10-29 (7177) 261MB -
 latest/candidate: 145.0-1      2025-11-04 (7242) 262MB -
 latest/beta:      145.0b9-1    2025-10-31 (7213) 262MB -
 latest/edge:      146.0a1      2025-11-05 (7250) 298MB -
 esr/stable:       140.4.0esr-2 2025-10-14 (7023) 258MB -
 esr/candidate:    140.5.0esr-1 2025-11-05 (7236) 258MB -
 esr/beta:         ↑                                    
 esr/edge:         ↑                                    

installed: 144.0-2 (7084) 261MB -


OS Details

PRETTY_NAME="Ubuntu 24.04.3 LTS" NAME="Ubuntu" VERSION_ID="24.04" VERSION="24.04.3 LTS (Noble Numbat)" VERSION_CODENAME=noble ID=ubuntu ID_LIKE=debian HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=noble LOGO=ubuntu-logo

Asked by Anthony 2 days ago

Last reply by jscher2000 - Support Volunteer 20 hours ago

Login with Google redirects me to their cookie and cache page

I am having the same problem as this fixed one, a year later: https://support.mozilla.org/en-US/questions/1468647 As soon as I try to connect to an account via Google, o… (read more)

I am having the same problem as this fixed one, a year later: https://support.mozilla.org/en-US/questions/1468647 As soon as I try to connect to an account via Google, or go to Gmail/Docs/Drive/Classroom, I'm always taken to a “Clear cache and delete cookies” page. So I followed the instructions on the page, deleted all my data and saved cookies from Firefox and even tried to reinstall Firefox completely, but nothing changed, I'm always redirected to this page. Logging in when in incognito mode works fine though.

Firefox version 144.0.2 MacOS Ventura 13.0 Language: French (FR)

Asked by jbm95b 1 day ago

Last reply by Denys 21 hours ago

As I was trying to sign in to Squareup, it is not working. The error message is "internal error". This is my first experience. Help, please

Hi there, I am having a problem with Squareup sign in. I am using firefox for a very long time, never had problem. The error message is "internal error" Any solutions? T… (read more)

Hi there, I am having a problem with Squareup sign in. I am using firefox for a very long time, never had problem. The error message is "internal error" Any solutions? Thank you

Asked by Zion_Lion 21 hours ago

Last reply by Denys 21 hours ago

Session not fully restoring after reboot

I rebooted my laptop with both firefox windows I had open and possibly a private window too, then rebooted again without touching firefox, and now I can only restore one … (read more)

I rebooted my laptop with both firefox windows I had open and possibly a private window too, then rebooted again without touching firefox, and now I can only restore one of the two windows. I checked my recently closed windows in history and there was nothing there at all. Is there anything I can do at all to restore that other window or is it just gone for good now?

Asked by Alex 3 days ago

Last reply by jonzn4SUSE 1 day ago

"Your browser is being managed by your organization" I have no org. that I am connected with.

My browser is being managed by "your organization" but I belong to NO organization. How do I regain control of my own browser? Message reads: "Your browser is being ma… (read more)

My browser is being managed by "your organization" but I belong to NO organization. How do I regain control of my own browser?

Message reads: "Your browser is being managed by your organization" Please help me regain control of my browser!

Regards

Asked by phorrester 1 day ago

Last reply by jonzn4SUSE 22 hours ago

Increasing screenshot resolution

While taking screenshot of entire page or section within the page, taken screenshot resolution is of very low quality. As a result when shared the screenshot with someone… (read more)

While taking screenshot of entire page or section within the page, taken screenshot resolution is of very low quality. As a result when shared the screenshot with someone using copy paste function or download and share option, in both methods screenshot image quality is very low making it very difficult to read data/text from the same. Text from the screenshot is barely in readable format. Even zooming the image distorts image totally. I want a way to increase screenshot resolution or improve its image quality so we can read easily without zoom or zooming the image file.

Asked by Ruzveh 1 week ago

Last reply by anasnaeem786786 1 day ago

How Do I remove the FIREFOX logo on my home screen

How can I get rid of that logo? I tried the "flip flag to false" and it didnt work.. I have downloaded BRAVE and will use if for now.. When someone can explain how to … (read more)

How can I get rid of that logo? I tried the "flip flag to false" and it didnt work.. I have downloaded BRAVE and will use if for now.. When someone can explain how to remove it, I will use Firefox again.. I don't like it... I like a clean home page, and would think I can have the option of removing it.

Asked by mssofball 1 day ago

Last reply by Agent virtuel 1 day ago

About downloading offline translation packs

The offline package download speed is too slow and sometimes fails. I hope it can be provided separately, like interface language packs, just as Debian has separate int… (read more)

The offline package download speed is too slow and sometimes fails. I hope it can be provided separately, like interface language packs, just as Debian has separate interface language packs.

Asked by piwrhlj573 1 day ago

Last reply by Agent virtuel 1 day ago

How to place Bookmarks in address bar. it says in that space: for quich access, place bookmarks here on the bookmarks toolbar. I try, no dice

I need to be able to place bookmarks in bookmark tool bar. this is what it say: For quick access, place your bookmarks here on the bookmarks toolbar. I tried with Yohoo n… (read more)

I need to be able to place bookmarks in bookmark tool bar. this is what it say: For quick access, place your bookmarks here on the bookmarks toolbar. I tried with Yohoo news it wouldn't stay.

Asked by REUBEN NIEVES 1 day ago

Last reply by Denys 1 day ago

How to load saved tab groups in Firefox

How can I load group of tabs I have a previously saved? I checked the article about tab groups: https://mzl.la/4iQYJr3 I'm using the vertical tab bar. I cannot find the … (read more)

How can I load group of tabs I have a previously saved? I checked the article about tab groups: https://mzl.la/4iQYJr3

I'm using the vertical tab bar. I cannot find the List All Tabs toolbar icon shown in parentheses. Thanks for the help.

Asked by Grega Fajdiga 2 days ago

Last reply by Denys 1 day ago