Firefox Support Forum

Both Firefox and Google are throwing up their "Security Risk" webpage's whenever I try to get AnimalPlanet.com/pitbulls, animalplanet.com, Animalplanet.com etc. If your in the U.S. and reading this then you know what Animal Planet is and you've probably heard of Pitbulls and Parolees. I have the Channel on my computer currently through Discovery+ and am streaming the show, again. This link, the first one I listed, is supposed to take me to an "outtakes and extras" page and i figured maybe that one was broken but I should be able to get to Animal Planet's website without using Discovery+ and it certainly shouldn't keep telling its a Security Risk but no matter how i try the combination of just animal and planet it comes up??????

Version 94.0.2 (64-bit) Windows 10

Hi.

A few times in Settings I selected History->Never remember history, yet upon reopening the browser the setting was changed to "Use custom settings for history" and "Always use private mode." Why is this happening?

The larger issue is Cached Web Content (CWC), which doesn't completely delete like everything else. No matter the settings to delete everything upon closing or never remember, every time I reopen FF and click Clear Data there is some data in CWC (albeit in kb). I've read many pages and posts here and it's still not clear: A) Why isn't it 0 bytes and B) If a previously visited site can access the CWC, then isn't that a strike against privacy?

Sincerley,

Hank

(Firefox 94.0; Fedora 34; Gnome)

When I go to some video websites and click the play button, I see the little circular thing in the image are spinning, indicating that the video is loading. But it never stops and it never plays. Also, the pause button does not have any effect; the loading indicator keeps spinning. Example website: "https://proclassictv.com/" (both with "The Rifleman" and "My Favorite Martian" episodes. I've tried this on a few of the videos available there. Same result. I've tried this with add-ons enabled and with add-ons disabled (current session). I've seen this in a few other websites also. I don't know if the problem is my system, Firefox, or the host website.

I am able to view youtube videos with no problems.

How do I get the videos to play?

Thank-you.

Hi. sometimes I attempt to open a bunch of tabs and visit them later while I'm offline. the problem is when I open these tabs, All images hasn't been loaded and seem to be waiting for the internet connection to load. I've tested it on other browsers and none are like this and its really annoying me! Please help...!

Hello - first I just want to acknowledge how great it is to have a free browser, and the great work the (un-or underpaid) Mozilla team has done lo these many years - thank you.

Okay, just want to put this out there but it seems sometime after version 90 of my Firefox browser I am seeing extreme slowdowns on my underwhelming Dell 5520 Inspiron laptop, circa 2014, running Windows 8.1. I also have Malwarebytes and Avast Premium Antivirus running together. My last Windows update was about two weeks ago (11 Nov 2021). My Firefox browser is currently 94.0.2.

I have noticed this four times. I typically browse Reddit but sometimes it's with Youtube. This is normally the scenario: 1) Launch browser; 2) navigate to website; 3) keep tab open for several hours and in many cases my laptop will go to sleep at least once; 4) at some point after waking up PC, logging in then continuing to browse, a warning banner in Firefox will tell me "This website is slowing your browser down. Stop it?", but if I wait at least 5 seconds it will automatically clear; 5) launch Task Manager - which is not easy because of what is going on but after 30-60 seconds it will appear; 6) notice that memory usage is extremely high and most processes are coming to a halt; 7) close Firefox and thing return to normal after 30-45 seconds. I've attached some before and after screenshots. The "before" is after browsing Reddit for about 3 hours and my laptop went to sleep twice; the "after" is when Firefox was closed (two tabs were open - one Reddit, the other Youtube) and then waiting about 30 seconds. Firefox instances take a little time to disappear from Task Manager, apparently.

Lots of variables to consider here: Latest antivirus program not working well? Extensions? (I have three extensions - Adblock Plus, Privacy Badger and Ecosia Search) Perhaps Firefox itself? Motherboard/DIMMs that is/are overdue for the landfill? Windows sucks? (rhetorical).

I guess I am not really looking for help but instead just want to log this as a heads-up to anyone who is encountering the same problem under the same conditions. I will continue experimenting with refreshing my instance of Firefox and possibly turning off browsers/antivirus components in a selective manner to see if it makes any difference. There is also the possibility that a Windows Update has broken something so maybe a restore point is in order here.

Thanks again for offering such a great product.

- Ngo

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

I updated my OS X to 10.11.6 recently. Firefox is dead. I attempting to install an update as instructed on Mozilla. Does not work. I tried the “enterprise” version, too. It doesn’t work. Tried to recover via Time Machine - since it was system update that didn’t work, either. I’ve lost all my bookmarks. WHAT can I do? Sending using Safari 11.2 since FF is dead.

Videos on Fidelity.com have stopped working in the last 10 days. They used to work all along in the past. I thought the site is broken. But when I placed link in Chrome, the video works fine.

For example, this free video runs in chrome but not on firefox now.

https://www.fidelity.com/why-fidelity/overview

90.0.2 (64-bit) Firefox up-to-date as on 11/27/2021

Hey I was just trying to login to my account after I created a new windows and I got this issue The confirmation email we sent to *********@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account

Well can you just unlock my account as I know the password and have big data needed there. Also this email is closed by google and I mean closed not forgotten so it won't receive any emails.

I use Hotmail/Outlook.com and over the last few years they rolled out a new interface. I tried it years ago and it didn't take long to hate it. So I never used it. I was able to access the older version via one of two links: https://outlook.live.com/owa/?path=/inbox Or https://outlook.live.com/owa/?path=/mail/inbox

I was happy with the older version. Lucky for me, those links worked with Firefox - never worked on Chrome for whatever reason. But they stopped working this week and I'm stuck with the new version. Those links don't "lock in" and I'm taken to the newer version.

I think Microsoft made the full transition to the new version and removed the older version altogether. Of course, not Firefox's fault, but I thought I'd check in here to see if anyone can still access the older Hotmail/Outlook version using Firefox.

Is there any kind of coding I can change in about:config that would get me back to the older version?

Thanks.

I would like to create Certificate backup since I am planning to install new operating system.

Setting - Certificates - view certificates - selected the certificate which I wanted to backup - click Backup - type File name - Save - typed certificate backup password 2x - click OK

The following message appears: Failed to create the PKCS #12 backup file for unknown reasons.

I tried several times + I tried also Backup all option - but same issue appears.

Approx. 5 months ago I did certificate backup for my wife and it worked without any issues, now I have no clue what is the reason for not working.

Any idea/suggestion?

Thanks for your help in advance.

Hello All:

I want to import my bookmarks from Safari to Firefox but strange things are happening.

I go to the File menu, scroll down to "Import From Another Browser" and select "Safari."

I click OK and Firefox works for a while and then says it's done with the import.

However, when I then go to "Manage Bookmarks" in Firefox I can't find any of the folders from Safari!

The weird thing is, those bookmarks are SOMEWHERE in Firefox, because when I search for a particular bookmark which I know was originally in Safari but NOT Firefox (some rather obscure website) IT DOES APPEAR IN THE FIREFOX SEARCH!

I've done this with about 10 websites, so I know they exist somewhere in Firefox.

But none of the folders where they originally resided in Safari seem to appear in Firefox. The only way I seem to be able to access those bookmarks is to go to the Search bar and search for them.

Does anyone have any thoughts about how I can find the folders imported from Safari?

Thanks!

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser the list is empty. Sync is working and it claims to have synced but the passwords are just not there.

Good day.

I use Firefox 94.0.1 and the latest version of CCleaner. I sometimes use the "Clear Storage Button" and "Cookie Auto Delete" addons.

My situation:

1. In Firefox, settings for clearing history, Cookie, Site settings and Cache boxes are NOT checked.

2. I do some surfing. Then I'll look in the FF "Cookies and Site Data" - Manage Data, and I see cookies.

3. *Without closing the browser*, but closing any active tabs and leaving *one* inactive tab (blank) in place.

4. I will, for instance, hit the "Clear Storage Button" - which is set up to clear cookies.

5. Looking back in the FF "Cookies and Site Data" - Manage Data, the cookies have been removed.

6. Launching CCleaner, then Options, Cookies: cookie data still shows up!!!

7. I repeat the process, same result.

8. If I then *close* FF and look again at the CCleaner, Options, Cookies, the cookies info is gone.

This is the same result with using either "Clear Storage Button" and "Cookie Auto Delete" addons.

So the situation I have is this:

- I can remove cookie data from FF using an addon.

- As long as I don't close FF completely, CCleaner will still show cookie data.

- Once I close FF completely, then cookie data in CCleaner goes away.

- Please look back at #1 above.

It seems as though an addon can delete cookies in FF, and FF shows they have been deleted, but CCleaner is still picking up some residual data from FF, or so it appears.

Sign me, "Got me boggled".

Thanks for any help.

When playing videos, firefox should usually be able to playback using hardware acceleration. However since some of the recent updates, this is no longer the case. My hardware includes an intel i5-1135G7 with iris xe graphics driver version: 30.0.101.1069.

Attached are some images comparing firefox and edge.

11.27.21

iMac - OS10.11.6 El Capitan - Firefox 78.15

I have spent hours searching internet and Mozilla support. Nothing. All I want to do is switch my sign in accounts. I have two. Firefox confirms this. When I go into Accounts, following existing procedures to establish a second sign in, I type in second email with response telling me this account already exists. I know that. I can even see it in the Passwords/Accounts section.

But nothing, nothing appears anywhere telling me how I can simply switch from existing sign in to the other. Nothing.

If anyone at Firefox would care to explain the secret, I would appreciate it so I can stop wasting time searching this solution.

Don't use euphemisms like some instructions do which only confuse simple answers. Please simply state Step 1, Step 2 etc

One such support page said something like select one account and click "Preferred" or the like. Saw nothing like this in my Account settings.

thanks Larry