Cannot open PDF attachements in Firefox /questions/1440032]

Again I had to create a new question because i still get an "Unexpected error" when I try to answer. (By the way I tried all suggestions to fix the error and also reinsta… (read more)

Again I had to create a new question because i still get an "Unexpected error" when I try to answer. (By the way I tried all suggestions to fix the error and also reinstalled Firefox but still have the error)

jscher2000 i think you are correct. The blue link in the PDF file is not a web link but a link to the specific attachment. It appears browsers are currently unable (not programmed) to access attachments directly. I tried in MS Edge with the same result. After contacting MS Support, MS stated that they are aware of the issue and that they are working to fix it in a future release of Edge.

Attachments can be accesses in Adobe Acrobat as you described, but it would be good to be able to access them directly from Firefox instead of having to save them and then using Acrobat.

Asked by berygan 1 day ago

Last reply by berygan 20 minutes ago

IE Tab extension...

There used to be an extension called "IE Tab". It allowed you to right click on the link, and open the site in a tab, using Internet Explorer, for sites that didn't work … (read more)

There used to be an extension called "IE Tab". It allowed you to right click on the link, and open the site in a tab, using Internet Explorer, for sites that didn't work properly in Firefox. I was wondering if anybody knows of any similar extension that would do the same for Edge? I can't open Twitter (X) using Firefox anymore, but I can open it using Edge. I don't like Edge (obviously), but I have no choice. Thanks in advance!!!

Asked by carlrgoodwin 21 minutes ago

After update I can't use my saved passwords

After an update yesterday, I found out the password manager integrated in Firefox was completely empty. I tried to rename logins.json.corrupt into logins.json, I tried de… (read more)

After an update yesterday, I found out the password manager integrated in Firefox was completely empty. I tried to rename logins.json.corrupt into logins.json, I tried deactivating all the plugins and I also tried copying the file into a new Firefox profile but it got corrupted right away again. If I put in an old logins.json it works but unfortunately it's a saved file from about 3 years ago.... Any idea about how I could get my passwords back? How to "uncorrupt" the logins.json?

Thank you in advance.

Asked by Tarva 1 week ago

Last reply by Tarva 1 hour ago

Firefox stops showing Gmail correctly after a few days. Fire fox cannot log-in to Outlook.live.com.

Hi. Is there anyone having experienced similar phenomena? 1) Firefox stops showing Gmail correctly after a few days. Immediately after starting Firefox, I can log-in and… (read more)

Hi. Is there anyone having experienced similar phenomena?

1) Firefox stops showing Gmail correctly after a few days. Immediately after starting Firefox, I can log-in and open Gmail.com correctly. But after a few days keeping opening Gmail on Firefox, Gmail.com shows error messages regarding Cookie (please see the attached screenshot). If I do "Try clearing the startup cache" from trouble shooting information tab, Firefox shows Gmail correctly again, but after a few days the same issue happens again.

2) Fire fox cannot log-in on Outlook.live.com. As title says, I cannot log-in outlook live. Whenever I try to log-in from Outlook log-in page, Firefox shows log-in page again. This issue isn't resolved by inactivating "Enhanced tracking protection".

Both of them started to happen since the update around the end of 2023, I think. (On the other hand, Chrome works on both websites correctly)

If you have some information, it might help me. Thanks in advance.

Asked by ghc03361 2 hours ago

Firefox as default browser

I suspect that a recent Microsoft update changed the default browser on my computer from Firefox to Microsoft Edge so everything now opens in Edge instead of Firefox. W… (read more)

I suspect that a recent Microsoft update changed the default browser on my computer from Firefox to Microsoft Edge so everything now opens in Edge instead of Firefox.

When I checked in Firefox Settings I saw that Firefox was supposedly still the default browser. I hoped that by re-selecting Firefox as the default it would take things back to the way I liked them (Firefox as default), but I'm still stuck with everything opening in Edge and am very unhappy about that. I like the greater privacy of using Firefox, and I prefer the way it works.

How can I disable or completely get rid of Edge and get back to Firefox as default browser? I don't like being spied on, and I don't like having my choices disabled and being forced to do something I didn't choose.

If someone can help I would appreciate it greatly but in replying, please bear in mind that I'm a 76-year-old retired carpenter more familiar with hammers than with computers.

Al R.

Asked by alreu 3 hours ago

Firefox Web Notifications are interrupting typing

I just recently had Firefox updated, and I'm already having problems regarding notifications. When a notification starts up while I'm typing, it takes me out of it and I … (read more)

I just recently had Firefox updated, and I'm already having problems regarding notifications. When a notification starts up while I'm typing, it takes me out of it and I have to click back in. I had to turn them off temporarily to avoid flow breaking. This never ever happened before the update as the notifs worked perfectly fine w/ no interrupting. I also noticed in the taskbar, each notification is treated like a new browser window for some reason. This may be related to my current issue.

Asked by dyl-pickle2 4 hours ago

Reply form not working

I've been trying to reply to moderator "Phil" who requested information regarding Firefox crashing while on Youtube. When I press "Post reply" all I get is an error messa… (read more)

I've been trying to reply to moderator "Phil" who requested information regarding Firefox crashing while on Youtube. When I press "Post reply" all I get is an error message:


An Error Occurred

Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes.

It's important "Phil" gets my message as others may be affected my possible Youtube shenanigans. If possible, can you forward this message to "Phil": Unfortunately there are only two reports generated during the problems with Youtube:

bp-91f496a8-971c-4a87-a642-011d10240220 bp-7d820f6c-dcf9-4cef-bb60-1a9f50240217

The problem caused my system to stop responding forcing me to power cycle to clear my PC, so no reports could be generated. Hopefully these two will show what the problem is. In the meantime, can you check the reply system to make certain it's working properly?

Asked by WmRTaylor 5 hours ago

Update 123.0 deleted all my data from logins.json. backups are corrupted

Update 123.0 deleted all my firefox data from logins.json. backup files are corrupted or have no data. No support article suggestions have worked. The .json files indicat… (read more)

Update 123.0 deleted all my firefox data from logins.json. backup files are corrupted or have no data. No support article suggestions have worked. The .json files indicate that there is data, but appears blank in notepad, and wont load in json reader in firefox

I do not use SVG

Asked by conch seller 6 hours ago

I can no longer download files when using Firefox V123, which installed on my computer this morning.

My company uses Oracle Fusion as its ERP solution, and I frequently have to download files from Oracle BI Publisher. Prior to V123 of Firefox, which installed this morni… (read more)

My company uses Oracle Fusion as its ERP solution, and I frequently have to download files from Oracle BI Publisher. Prior to V123 of Firefox, which installed this morning, I could click on the file/report in Oracle Fusion, and the file/report would get moved to my Downloads folder. After the update to V123, nothing happens after I click on the file. I had a co-worker replicate the problem after his Firefox updated to V123. Please advise if this is a known issue and if there is a resolution.

Asked by Dina Meyer 6 hours ago

Every time I post a reply to a question I receive an error message and the reply does not post.

This is the error message. 'An Error Occurred Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now,… (read more)

This is the error message.


'An Error Occurred

Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes.


I have tried resending numerous times since last night with the same result.

Version 122.0.1 Firefox Release February 6, 2024

Asked by PhilG 6 hours ago

Compulsory Add-on to Access Firefox

This AM, I opened my Firefox Browser for the first time today and attempted to sign into my EaseUS account. I was confronted by a "request" to add "Browsing Safety by Sa… (read more)

This AM, I opened my Firefox Browser for the first time today and attempted to sign into my EaseUS account. I was confronted by a "request" to add "Browsing Safety by Safely" as an add-on to my Firefox. However, it would not let me to skip this "request" without adding it to Firefox. Nothing I attempted worked. I've never heard of a compulsory add-on, least of all from Mozilla! If I would have had the time, I'd have tried different accounts/log-ons/browsers, etc. However, I didn't have the time to do it then. Help please.

What is this? Have you heard of it? Do I have a problem? Should I remove the Add-On?

Thank you.

Harris [email address]


(email address removed; please do not post personal information on a public website; Forum rules and guidelines)

Asked by Harris guilmette 8 hours ago

Firefox won't start after updating. How to restore the previous version without losing profile data?

Firefox won't start after updating to version 123.0 on Ubuntu OS. At the same time, no errors will appear, and there is also no specific crash report that would help und… (read more)

Firefox won't start after updating to version 123.0 on Ubuntu OS.

At the same time, no errors will appear, and there is also no specific crash report that would help understand the reason.

How to restore the previous version without losing profile data?

Asked by MarkR 7 hours ago

session restore not working reliably

FF version Extended Support 115.70esr (64bit) I have set /General/Startup/"Open previous windows and tab" - FF does not restore. It worked as expect before I upgraded ops… (read more)

FF version Extended Support 115.70esr (64bit) I have set /General/Startup/"Open previous windows and tab" - FF does not restore. It worked as expect before I upgraded opsys (Opensuse15.4 to Opensuse15.5).

Please note: I AM NOT TRYING TO RECOVER FROM BEFORE THE UPGRADE! I am trying to get FF working normally (for me) with my usage and history SINCE the upgrade.

After reading https://support.mozilla.org/mk/questions/1407888 I believe I have tried everything there. FF sometimes restores one single historic tab, sometimes it comes with with one single tab opened to my default page.

1) "sessionstore.jsonlz4" did not exist in the main profile dir. (It does not because I followed instructions in the link above to copy it there and try again).

2) I do have a session file, found in sessionstore-backups dir , displayed with this recommended online converter/translater "https://www.jeffersonscher.com/res/scrounger.html"; it shows the expected windows and tabs.

3) Starting after copying the "sess...jsoniz4" file into the main profile dir, I get one window with one tab displayed; I had about 4-5 windows and 15-20 tabs open when I last closed FF, although when doing research, I often have a 10-dozen windows with 100+ tabs.

4) The History menu does not show a "Restore..." option at all. In the window that did open with a historic tab, the History/RecentlyClosedTabs contains a list of plausible sites, about 10, which may be correct for that window. But there were certainly many that were actually open at the time I shut down FF and the window has only opened one.

Thank you for any help here. Rufus

Asked by rlaggren 7 hours ago

Theme Change Problems

I have made a decision on which theme & colors I want to use and have set it for default. However, whenever open my browser I have to change it to my default. Why do … (read more)

I have made a decision on which theme & colors I want to use and have set it for default. However, whenever open my browser I have to change it to my default. Why do I have to change every time? Thanks

Asked by TRAdkins7 9 hours ago

This is a continue on previous quesiton 1440060 tread, since reply ends with Error

I've been trying to reply to my previous question here: https://support.mozilla.org/en-US/que.../1440060, but my reply ends with an error - c attached. Therefore, I'm sta… (read more)

I've been trying to reply to my previous question here: https://support.mozilla.org/en-US/que.../1440060, but my reply ends with an error - c attached. Therefore, I'm starting this new thread.

First, thank you for the answers. I have run into an issue and also have a follow-up question.

Follow up question: A while ago, I changed the autoplay settings in about:config, but I noticed they reverted to default. Do these settings reset with major browser updates? Or could it be that the settings' names changed, resulting in the default value being applied? Should I periodically check these values to ensure they haven't changed?

Issue: I updated the settings in about:config as mentioned in https://support.mozilla.org/en-US/questions/1440060 by cor-el. It appears to have stopped the autoplay of videos. However, after browsing Google News and Yahoo News articles for about 30 minutes, my browser crashes. This happens under the same usage pattern as before. The browser becomes unresponsive, and if I click on anything, I see the rainbow Apple spinning wheel. Eventually, I have to force quit the browser. See attached.

Thank you!

Asked by Terra Civis 9 hours ago

MacOS Firefox crashes when view youtube video in fullscreen

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted." Some information about my system: Fire… (read more)

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted."

Some information about my system:

  • Firefox version: 122.0.1 (64-Bit)
  • Macbook Pro M2
  • MacOS Sonoma 14.3.1

If there is a way to get more information that you would require (like logs) please describe how I access them, so I can share them.

Asked by a Little Otaku 11 hours ago