Showing questions tagged:

All devices dropping out of Mozilla account; Sync partly broken

I share my Sync account across 1 Android + 3 desktop devices (Win 10 or 11). So far no problems. A few days ago all the devices started dropping out of Sync. I would say… (read more)

I share my Sync account across 1 Android + 3 desktop devices (Win 10 or 11). So far no problems. A few days ago all the devices started dropping out of Sync.

I would say this all started with the Android device (v.153), which seems to have logged out of the account on its own. After reconnecting it, all the desktop devices went nuts...

1) desktop machines will need to reconnect to Mozilla account every time FF is launched 2) about:logins is always empty, even after logging back in and completing a sync routine 3) even when it states "Account disconnected" - "Sync is off", they will still receive tabs sent from the Android device; they can't send tabs as they won't see the other devices. Also, even while disconnected, they were able to add a new bookmark to the account. So, account is not actually fully disconnected... only some parts of Sync are.

Another symptom. Account's Connected Services list is clean and up to date (see images). Account recognizes new logins as already known hardware and avoids doubling them. But in Sync there's a mess of instances... all new attempts are seen as a new device. Many of these are of course dead links, as the latest login overwrites previous ones.


This happened while desktops were updating to v.154, but I wouldn't say it's related to that, as two of those machines also run a different Mozilla account on a second profile, and so far that account is not misbehaving.

The Android device also got disconnected a few more times, but now it seems more stable than its siblings, and the passwords are still accessible (as as you can see in the pics, it's not showing as a doubled Sync device).

I didn't try signing off all devices because I'm worried I won't be able to get back in... anyway, manually signing off a single one didn't change anything.

It seems to me this is a server-side issue. Is there a way to "refresh" the account without losing all data? Thank you

Solved 1 3

How do I stop the latest Firefox from messing up my start menu when launched?

My start menu is multi-level and sorted. The latest Firefox (154.0) adds a NEW start menu entry for itself at the "programs" level when launched even though it is alread… (read more)

My start menu is multi-level and sorted. The latest Firefox (154.0) adds a NEW start menu entry for itself at the "programs" level when launched even though it is already entered at a sub-level. This is a NEW problem since earlier versions did not do this. How can I stop this since it confuses and messes up my start menu. OS - Windows 10 with current patches. Using "Classic Menu" to provide better support for multi-level menus.

Open 1

Never remebers previous tabs at start.

Using Win 10. Desktop. Firefox is up to date. Problem happens even when all extensions disabled. Every time I open Firefox it starts with a single blank page. This i… (read more)

Using Win 10. Desktop. Firefox is up to date. Problem happens even when all extensions disabled.

Every time I open Firefox it starts with a single blank page. This is fine, it is set to open new pages with a blank page but I also have have the [Open previous windows and tabs] ticked too and it never remembers.

Menu bar's [History] > [Restore Previous History] is greyed out.

Simultaneously, though not necessarily related, I am unable to pay for anything using my eBay balance.

Open

why when i tab out of nightly do i get a hoible blue theme no instead of the one ive added

before i used top tab out of my browser and my theme i downloaded for the theme section on the browser addons would stay but now every time i do it gose to a horrible blu… (read more)

before i used top tab out of my browser and my theme i downloaded for the theme section on the browser addons would stay but now every time i do it gose to a horrible blue theme instead how do i fix this to keep my normal theme when im tabbed out please and thanks i stream to i use this to keep chat open and when i tab out to game it goes horrible blue which never used to happen i dont like this and dont want it so someone please help me resolve the issue.

Open 2

Tabs disappear after re-logging.

Sorry, I am writing using a translator. Every time I close the browser, all the tabs I haven't pinned get closed. My brother doesn't have this problem. What should I do? … (read more)

Sorry, I am writing using a translator. Every time I close the browser, all the tabs I haven't pinned get closed. My brother doesn't have this problem. What should I do? Is there a way to stop them from closing every time I restart the browser?

Каждый раз когда я закрываю браузер, все вкладки которые я не закрепил закрываются. У брата такой проблемы нету. Что делать? можно как-то сделать так чтобы они не закрывались КАЖДЫЙ перезаход в браузер?

Open 1

How to stop Firefox granting automatic cross-site cookie permissions?

How can I stop Firefox from automatic granting sites cross-site cookie permissions (see screenshot)? The problem is that the cross-site cookie(s) granted for a site more … (read more)

How can I stop Firefox from automatic granting sites cross-site cookie permissions (see screenshot)? The problem is that the cross-site cookie(s) granted for a site more often than not is completely unrelated to that site. This problem is very frustrating.

I have tried changing several settings in Tracking Protection but nothing has stopped Firefox from auto-granting these permissions. I have for example turned off "Fix major site issues (recommended)" but it has not changed this behavior.

Thankful for any help.

Open 4

Remove clocks and huge padding from input autocomplete list

The autocomplete dropdowns for form fields have recently changed appearance, and I strongly prefer the previous, simple design. The new version has: Clock icons next to… (read more)

The autocomplete dropdowns for form fields have recently changed appearance, and I strongly prefer the previous, simple design.

The new version has:

  • Clock icons next to autocomplete/history entries
  • Much more vertical padding, making the list unnecessarily large
  • Rounded "pill-shaped" highlighting when hovering over an entry

The previous autocomplete list was much more compact and clean, without the clock icons, excessive padding or rounded hover backgrounds.

Is there currently a setting, `about:config` preference or other supported way to restore the old autocomplete list appearance?

Ideally, I would like to use the previous style:

  • No clock icons
  • Compact rows with the previous amount of padding
  • No rounded/pill-shaped hover effect
  • Otherwise retain the existing autocomplete functionality

If there is no setting to restore the old appearance, could an option be added to allow users to choose between the old and new autocomplete UI?

Open 1

Why there is no contrast in themes?

I have a problem with contrast-free Firefox. I cannot see what tab is active what is passive. I tried to get better contrast by changing the theme with those available fo… (read more)

I have a problem with contrast-free Firefox. I cannot see what tab is active what is passive. I tried to get better contrast by changing the theme with those available for Firefox. I have tried at least a dozen of them, but all get the sane destiny. It might take a couple of days or a couple of weeks, it comes. I mean after a short period my applied theme disappears and I get the same standard theme.

Open 3

How can I change website backgrounds from black to a light color?

August 24, 2026 Sometime during the last month website backgrounds changed to black. I can't see well with black. I did not install colorways. I had things setup as I li… (read more)

August 24, 2026 Sometime during the last month website backgrounds changed to black. I can't see well with black. I did not install colorways. I had things setup as I liked then suddenly everything changed. How do I switch to a lighter background? My desktop background is a custom medium green. I tried enabling a light theme - no success. I've already tried the Windows settings for accessability. All help will be appreciated.

Open 1

Constant logging out

After the last update I keep bein forcefully logged out of my firefox account. And when I manage to log in, my saved passwords are all gone! After restarting firefox I'm … (read more)

After the last update I keep bein forcefully logged out of my firefox account. And when I manage to log in, my saved passwords are all gone! After restarting firefox I'm logged out again. What's going on?

Open 9 5

Autofill not working

Today autofill stopped working, 154.0b2 (64-bit). I'm on the beta update channel. Happening on many different websites. Password show in the password menu … (read more)

Today autofill stopped working, 154.0b2 (64-bit).

I'm on the beta update channel.

Happening on many different websites.

Password show in the password menu

Open 8 10

how to return http response status code directly on error page?

am experiencing the 'fresh new look' error pages, and am rather annoyed that the raw response code isn't displayed on the initial error page, and must click 'learn more..… (read more)

am experiencing the 'fresh new look' error pages, and am rather annoyed that the raw response code isn't displayed on the initial error page, and must click 'learn more...' to reveal the underlying response code. how can i return the error code to the initial error page and avoid the unnecessary extra click to get at that info?

(ps. i can assure you that by obscuring this basic piece of info, it definitely isn't 'making it clearer what went wrong', despite what the 149.0 patch notes claim)

Open 3

Lately an online tool of a client I am using for years doesn't show scroll bars anymore

Has anyone reported this before? I am working as a contractor for a BigTech company. I am using an online platform/tool of theirs for several years now but after a recent… (read more)

Has anyone reported this before? I am working as a contractor for a BigTech company. I am using an online platform/tool of theirs for several years now but after a recent update the work area doesn't show scroll bars anymore. That means I cannot scroll the editor window and can't go beyond the first page. This makes working (and earning money) almost impossible. As even for the tiniest edit I have to download huge tasks which is extremely time-consuming. An inquiry with my manager there indicated that other contractors on firefox experience the same issue. so they consider it a firefox compatibility issue of some kind. They gave me the advice to use Chrome, Edge or Safri instead. Well, I use firefox because I do not want to use Chrome/Edge... Don't know about Safari but my PC is on Windows... Any idea what can cause it and how to resolve the issue?

Open 6

After an update I can't paste any image on my computer after I copy it

Everything worked fine before I accidentally updated. Before that, I would right click, hit Copy and then I could right click on the desktop or in a folder and hit Paste.… (read more)

Everything worked fine before I accidentally updated. Before that, I would right click, hit Copy and then I could right click on the desktop or in a folder and hit Paste. Now the Paste option is greyed out, as if nothing was ever copied, even though I can still paste the image into paint, messenger or anywhere else. I don't want workarounds like using "Save as" every time. How do I change it back?

Open 5

Can not any longer control Trendnet PTZ security cameras

Can not any longer control Trendnet PTZ security cameras thru Microsoft Edge or Mozilla Browser - seeking help have 16 Trendnet cameras - it will cast a lot of $$ to repl… (read more)

Can not any longer control Trendnet PTZ security cameras thru Microsoft Edge or Mozilla Browser - seeking help have 16 Trendnet cameras - it will cast a lot of $$ to replace them IE explorer compatibility is desired.

Open 1

Stolen PC, password and bookmark recovery

Hi, Over the weekend we had a break-in in our apartment and the laptop i use for work was stolen. I used Mozilla has my primary browser and had all the tabs and password … (read more)

Hi,

Over the weekend we had a break-in in our apartment and the laptop i use for work was stolen. I used Mozilla has my primary browser and had all the tabs and password i use on a regular basis saved there. As such I panicked a little and removed that PC from the synced units on my account. Now it seems I have no way to regain that information.

Is there anything I can do?

Thanks in advance, and best wishes

Open

Firefox problem with Microsoft M365

Longtime Firefox user, Lenovo desktop, Windows 10 user, have Firefox version 154. Can log into my microsoft M365 account, but whan I click on "Search", my files do not ap… (read more)

Longtime Firefox user, Lenovo desktop, Windows 10 user, have Firefox version 154. Can log into my microsoft M365 account, but whan I click on "Search", my files do not appear. Box appears saying "No Recent Items" in place of my list of files.

Can this be fixed at Firefox??? I'm forced to us Chrome, which I do not want to do. Thank you. Mike Manning Text [redacted phone# and email from community support forum]

Open