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"Sorry, we're having trouble playing this video." Video and GIFs on Facebook

I know this is an old issue. I'm getting it now, FF 90.0.2 64-bit, Windows 10 Pro N, Build 19041.vb_release.191206-1406. System updated. Not very often it starts playing … (read more)

I know this is an old issue. I'm getting it now, FF 90.0.2 64-bit, Windows 10 Pro N, Build 19041.vb_release.191206-1406. System updated. Not very often it starts playing for a fraction of a second. Videos and GIFs everywhere else (as far as places I normally go) plays as it should. Troubleshoot mode didn't solve it; hardware acceleration tweak neither. No crash logs.

Tried on the Edge and everything is fine.

Question: does the suggested "fix" on https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows embraces this issue as well? If so, sorry, but might be time to change browsers. The reason I'm using Windows 10 PRO ->N<- is exactly not to have to remove Windows Media Player and related "bloat" from my system. This isn't one of those crybaby threats I hate to read: it's a necessity.

I must ask: why on Edge, on the same machine, the same problem doesn't exist as in Firefox.

Suggestion for mentioned article: might be helpful point users (also) to the right place of The Media Feature Pack for N and KN versions of Windows 10, on https://www.microsoft.com/en-us/download/details.aspx?id=48231

Thanks

Asked by Luiz Castelo-Branco 1 hour ago

Last reply by Luiz Castelo-Branco 5 minutes ago

  • Solved

confirmation email bounce

not sure why it did since i've been receiving auto emails from firefox for signing in just a couple of minutes ago, but here's my request, please resend confirm email and… (read more)

not sure why it did since i've been receiving auto emails from firefox for signing in just a couple of minutes ago, but here's my request, please resend confirm email and unlock account, please and thank you

Asked by some lad on the net 20 hours ago

Answered by some lad on the net 20 minutes ago

Amazon Video Error: "Mozilla Firefox update required"

Full Text of Error Message Pop-Up: "A later version of Mozilla Firefox is required for Prime Video. To update, click the menu button (three horizontal stripes) on the web… (read more)

Full Text of Error Message Pop-Up:

"A later version of Mozilla Firefox is required for Prime Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click Help, About Firefox, and then click Restart to update Firefox."

Like I don't know how to update a browser...

I've been getting this same error for the past three weeks; since the last v89.x. Now I'm getting it with v90.0, v90.1, v90.2. Amazon says it's not their problem. My FF browsers at the office (same versions) work fine. I come home to errors.

Any ideas on the cause?

Before this error, I tried to watch a video in HD, but that error suggested I needed some anti-piracy tech (HDCP?).

Asked by Spywear 23 minutes ago

Last reply by Spywear 20 minutes ago

Firefox for Windows upgrade to Ver 89 Messes With Toolbar

Firefox for Windows make major change in Toolbar in version 89 upgrade: New in version 89: Say hello to a fresh new Firefox, designed to get you where you want to go ev… (read more)

Firefox for Windows make major change in Toolbar in version 89 upgrade: New in version 89: Say hello to a fresh new Firefox, designed to get you where you want to go even faster. We’ve redesigned and modernized the core experience to be cleaner, more inviting, and easier to use. Beginning in 89, you’ll notice a number of changes, including: Simplified browser chrome and toolbar: Less frequently used items removed to focus on the most important navigation items. How do I avoid Firefox deleting lesser used links in my Toolbar? They are there for a reason.

Asked by BillGray 1 hour ago

blocked from opening Acer msn ca icon

Firefox has blocked Acer MSN ca stating their certificate is no longer secure. I can get on the web through Google but not through my Acer computer's icon Acer MSN ca. … (read more)

Firefox has blocked Acer MSN ca stating their certificate is no longer secure. I can get on the web through Google but not through my Acer computer's icon Acer MSN ca. Obviously something triggered Firefox to initiate the block and now I wish to find a simple way to have it again accept the MSN certificate without going through a lot of confusing processes. I could uninstall and then reinstall, but surely there is a better way.

Asked by wcliffe 1 hour ago

  • Solved

Firefox display font

I haven't been able to update Firefox (Mac, desktop) since version 82 because all updates use a font I can't read. Websites are displayed correctly, but bookmarks, most … (read more)

I haven't been able to update Firefox (Mac, desktop) since version 82 because all updates use a font I can't read. Websites are displayed correctly, but bookmarks, most Firefox preferences (including about:config), tab headings and search imputs are as shown in the screenshots.

Today I downloaded version 90 and it's still happening. Please see the screenshots of the Firefox welcome screen, and the font selections in the preferences. The version for the screenshots is a new, clean download using default settings, with no addons or bookmarks.

I don't know if the font is a real language or not.

Asked by Haus 6 hours ago

Answered by cor-el 2 hours ago

logging in

As of today I am unable to login to the Vudu website. Tired deleting all the cookie and trackers and changed the Firefox privacy and security settings to standard. Still… (read more)

As of today I am unable to login to the Vudu website. Tired deleting all the cookie and trackers and changed the Firefox privacy and security settings to standard. Still Vudu doesn't recognize my password. Tried changing the password several times while on the phone with Vudu tech support. I can login if I use Edge or Chrome. What's the problem?

Asked by Sonyy89 7 hours ago

Last reply by FredMcD 2 hours ago

Firefox is constantly logging me out of my Google Accounts

I recently switched from Chrome to Firefox, expecting it to work as good as Chrome - but sadly, Firefox is constantly logging me out of my Google Acounts from Gmail, Yout… (read more)

I recently switched from Chrome to Firefox, expecting it to work as good as Chrome - but sadly, Firefox is constantly logging me out of my Google Acounts from Gmail, Youtube and so on(every 4-5 browser starts). I have already turned of the advanced protection for this sites, the general setting for advanced protection is set to "standard" and the history is set to remember. This is very annoying, please help me fix this issue :/

Asked by nolimitsmail1 5 hours ago

Last reply by FredMcD 2 hours ago

RecordSeek Secure return of Free use, Please.

Re-secure, RecordSeek, free use, it is much need in family records for sources and new data, found is sister-partner family records. And don't remove it again, please. Fa… (read more)

Re-secure, RecordSeek, free use, it is much need in family records for sources and new data, found is sister-partner family records. And don't remove it again, please. FamilySearch and ancestry.com https://familysearch.org/partneraccess

Asked by James E Ford 6 days ago

Last reply by FredMcD 2 hours ago

receiving e-mails

One morning when I tried to get into my bank account I could not so I called the bank. She walked me through some issues maybe with firewall and removing cookies that mi… (read more)

One morning when I tried to get into my bank account I could not so I called the bank. She walked me through some issues maybe with firewall and removing cookies that might help. Also I had lost all emails and contacts and am no longer receiving mail. My Gmail account is absolutely stopped and lost all data.

Asked by PBAUER6.PB 3 hours ago

Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com… (read more)

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 7/21/21 Protection Event Time: 1:37 PM Log File: 577494dc-ea4a-11eb-a649-54bf641896a0.json

-Software Information- Version: 4.4.2.123 Components Version: 1.0.1358 Update Package Version: 1.0.43331 License: Premium

-System Information- OS: Windows 10 (Build 19043.1110) CPU: x64 File System: NTFS User: System

-Exploit Details- File: 0 (No malicious items detected)

Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, ,

-Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked File Name: URL:


(end)


When I open in safe mode, no problem. I can not find the extension causing the problem

Asked by ItBme 2 days ago

Last reply by ItBme 5 hours ago

Lockwise as a desktop app for Windows 10, like it is for iOS and Android

Is it possible to make a desktop client for Lockwise password manager, as I simply can't live without it? I can't find decent password managers for other browsers The aut… (read more)

Is it possible to make a desktop client for Lockwise password manager, as I simply can't live without it? I can't find decent password managers for other browsers The auto-fill is very interactive and fast, and I feel it's unique to Lockwise Any way to make Lockwise a desktop app as well, for other browsers?

Asked by kantonato12 3 months ago

Last reply by Roger 5 hours ago

printing issue

we are trying to print a form from a govt web-sight and it will not print correctly. missing information. From an older computer that has not been updated it works but fr… (read more)

we are trying to print a form from a govt web-sight and it will not print correctly. missing information. From an older computer that has not been updated it works but from new computer with updates it prints partial information. Can you help please

Asked by jalves2 1 day ago

Last reply by jalves2 10 hours ago

3rd party messages

Security is important to me. In previous version any (blocked) 3rd party addressing can be listed when they are blocked. This list is important and allows me to decide if… (read more)

Security is important to me. In previous version any (blocked) 3rd party addressing can be listed when they are blocked. This list is important and allows me to decide if i would accept or not. A company like like UK's royal mail parcel tracking- was sending messages to Google that carried information about my computer (e.g.browser, operating system etc) I could see this before now no longer. To keep your credentials as independent and trustworthy this removal of information is a serious breach - is this at Google's behest?

Please re-instate this.

Asked by dmhh28 12 hours ago

Last reply by jscher2000 11 hours ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 13 hours ago

  • Solved

After Update, no profile and no folder in library

I went to update this morning when asked and then got the "profile missing" error pop up. I searched for the folder as advised but its no longer in my library folder. … (read more)

I went to update this morning when asked and then got the "profile missing" error pop up. I searched for the folder as advised but its no longer in my library folder.

Any suggestions? I really need the info in firefox and would not have even updated if i knew this was even thought of happening.

Also, tried to download and install firefox again and still get the same error..

Asked by jamiemorris215 14 hours ago

Answered by jamiemorris215 13 hours ago

Firefox forgot me

I started Firefox yesterday and saw a message about not having been on for some time - which rang alarm bells for a daily user! Having time today to investigate, it seems… (read more)

I started Firefox yesterday and saw a message about not having been on for some time - which rang alarm bells for a daily user! Having time today to investigate, it seems that it's lost 6 months of history and bookmark changes (I'm only offered January or today!) Is there a way of recovering all that history (very helpful) and this Tuesday's bookmark set? Thanks Stephen

Asked by 4amk4a 14 hours ago