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My outlook.live.com does not open.

The tab at the top of the screen looks like it is open but the page is blank. If I use Firefox incognito or Edge browsers my hotmail opens as normal but not on a regular … (read more)

The tab at the top of the screen looks like it is open but the page is blank. If I use Firefox incognito or Edge browsers my hotmail opens as normal but not on a regular Firefox browser tab. I have cleared cache and cookies, no help there. Also, in the past two days all of my sign-ins needed to be entered (before clearing cache/cookies) and websites like weather had changed from F to C.

Asked by bjhiebert 19 hours ago

Last reply by cor-el 4 hours ago

What is uvapTQZG

I just noticed an auto download named uvapTQZG and have no idea what it is or what it's for. The file says 0 bytes html document and has the FireFox logo? Can anyone fill… (read more)

I just noticed an auto download named uvapTQZG and have no idea what it is or what it's for. The file says 0 bytes html document and has the FireFox logo? Can anyone fill me in on what this is for?

Asked by Nightowl 14 hours ago

Last reply by cor-el 5 hours ago

language

My firefox has suddenly changed from Eng (AU) to Eng (GB) or sometimes Eng (US). This has caused me to be blocked from certain survey sites. I am also blocked because my … (read more)

My firefox has suddenly changed from Eng (AU) to Eng (GB) or sometimes Eng (US). This has caused me to be blocked from certain survey sites. I am also blocked because my IP address now comes out of Perth Australia instead of Hobart Tasmania. Please help. I am at a loss.

Asked by Sandy01 16 hours ago

Last reply by Sandy01 7 hours ago

Unusual Sign-In Activity in my Hotmail Account

Hey Firefox Agent: Well I just wrote this out in a prior communication, but it got lost when I tried to figure out how to provide: Troubleshooting Information (optional):… (read more)

Hey Firefox Agent: Well I just wrote this out in a prior communication, but it got lost when I tried to figure out how to provide: Troubleshooting Information (optional):

Okay, so here we go again. But I am not going to provide: Troubleshooting Information (optional):

Here's the problem: In my Hotmail account, I am getting email "cards" (entries in my Hotmail account) that say: Unusual Sign-In Activity. Now recently, I spent a lot of time finally contacting and spending time with a Microsoft Tech Support agent. This agent helped me change the password on my main Hotmail account. Yet, I am still getting these annoying email "cards" in my Hotmail account. Now, I've analyzed these various email "cards" and I discovered a few things relating to Firefox. Here's what I found on all (5) of these separate email "cards": Sign-in details Country/region: Australia IP address: Please note I eliminated the IP address here because I don't know if it safe to do so or if I will be compromising my computer in any way. In order to share this IP address, I need to know if I am now dealing with an official Firefox support agent. If so and if it is necessary to share the IP address then please let me know in your follow up response. Date: 11/1/2022 4:46 PM (GMT) Platform: Windows Browser: Firefox Today, by the way, is: Sun 5 Feb 23 Time now: 4:16p Est at the time of writing this here line. It is interesting that the email "cards", all of them, have the same date and time: 11/1/2022 4:46 PM (GMT) There's something not right about receiving email "cards" from back in November 2022.

Now if you--the Firefox Support Agent--know what I can do to resolve and stop this annoying problem then please let me know by sending me an email to my email address. You have it from my Firefox account. Gosh, this is such an annoying problem. If you can help then please do so. Thank you.

Asked by OrangeMango 1 day ago

Last reply by James 7 hours ago

Pages won't load, Firefox message says the site isn't recognized or isn't https

With increasing frequency, when I attempt to load a website -- well-established ones that I've had bookmarked for years -- I initially get one of two messages: either the… (read more)

With increasing frequency, when I attempt to load a website -- well-established ones that I've had bookmarked for years -- I initially get one of two messages: either the site I'm about to go to is unsecure (http) or that the web address isn't recognized.

Yet, in the first case, when I go to the "unsecured" site anyway, it is in fact a secure (https) site.

And in the second case, if I hit the option to "try again", it connects instantly.

What's going on here? BTW, this happens whether I'm using a VPN or not. And sometimes it doesn't happen at all.

Thanks for any help.

Asked by bhtexas7106 13 hours ago

Last reply by bhtexas7106 8 hours ago

Character encoding

Hi Firefox 109.0.1 (64-bit) Mac Ventura 13.1 Google search page and a lot of sites (not all for example this support page) are having trouble rendering fonts. I have atta… (read more)

Hi

Firefox 109.0.1 (64-bit) Mac Ventura 13.1

Google search page and a lot of sites (not all for example this support page) are having trouble rendering fonts.

I have attached screenshots which demonstrates the problem. The thing I do not understand if I go to the developer tools and alter the "font-family" from "font-family:Ariel, Sans-serif" to just "font-family:Sans-serif" bingo the font renders, the screenshots show this.

Other browsers like Chrome are having no difficulties.

There must be something simple I am missing, I have done a search but nothing is standing out as a solution.

Help would be appreciated. Cheers

Asked by stephen99 4 days ago

Last reply by stephen99 9 hours ago

  • Locked

Make firefox my default browser permanently. Windows10 changes it back when rebooted.

Every time I start the computer or reboot and open firefox I discover that it isn't the default browser, as reported in the firefox settings menu. I then go to Defaults … (read more)

Every time I start the computer or reboot and open firefox I discover that it isn't the default browser, as reported in the firefox settings menu. I then go to Defaults apps in control pannel settings and set Firefox as the default which sets the default to satisfy the setting menu which then reports that firefox is now the default browser. The next time I turn on the machine or reboot and check the settings menu I discover that firefox is not the default web browser. How do I set firefox as the default browser permanently so that I won't have to do this each time I start the computer? Thank You.

Asked by bt.linder 11 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

  • Locked

Firefox won't stay the default browser

None of this works. 1. There is no key: "HKEY_CLASSES_ROOT\HTTP\shell\open\command" in the registry. 2. Went through the registry and changed the values of the foll… (read more)

None of this works.

1. There is no key: "HKEY_CLASSES_ROOT\HTTP\shell\open\command" in the registry.

2. Went through the registry and changed the values of the following keys: .htm, .html, .ttt, .htw, .htx and hxx and every entry to their reference to: "C:\Program Files\Mozilla Firefox\firefox.exe" then rebooted.

3. After each registry edit and reboot windows10 took a long time to come up with lots of disk activity. This tell me the windows changes all this back!

4. So, how do you fix this??????

Asked by bt.linder 11 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Lost Browsing Data

Hello, I recently reinstalled my software, due to a faulty hard drive. However, when I reinstalled firefox, I lost all my history and browsing data. Is there any way to r… (read more)

Hello, I recently reinstalled my software, due to a faulty hard drive. However, when I reinstalled firefox, I lost all my history and browsing data.

Is there any way to recover my data? Please help!

Asked by walazazulu 11 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

How can I change the font color and size of closed captions?

I have discovered that I prefer closed captions with the letters in yellow rather than white. How can I make this change in Firefox on a computer with the Windows OS. … (read more)

I have discovered that I prefer closed captions with the letters in yellow rather than white. How can I make this change in Firefox on a computer with the Windows OS. Also, I would like bigger closed captions.

Asked by h.jane.brink 13 hours ago

Last reply by cor-el 11 hours ago

  • Solved

Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook. Without a mobile phone, using the Firefox browser on a computer or laptop?

Okay, I give up. So, Facebook is or has implemented this Turn on two-factor authentication or whatever it is. What this means for me at the moment is that I am unable t… (read more)

Okay, I give up. So, Facebook is or has implemented this Turn on two-factor authentication or whatever it is. What this means for me at the moment is that I am unable to access my Facebook account as it is now forcing me to use this Two-factor authentication thingie, despite that I do not have a mobile phone. (yes, I know it's unusual in this day of age not to have one. I did have one at one time, but for the moment I have no interest in getting another one). I would rather use my laptop anyway.

Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Now, from what I can see, Facebook is offering 3 ways of doing this. #1) Authentication app, like Google Authenticator or Duo Mobile. #2) Text message (SMS). #3) Security Key. So, because I do not use or have a mobile phone, I was guessing that my option would only be #1 Authentication app, like Google Authenticator ... which I have never used before, and while reading up on it, I keep reading that I can only use it with the Google Chrome browser?!? If that wasn't bad enough, I typically use Microsoft Outlook, not Gmail. So, I am at a loss at this point.

Again, I do not have a mobile phone. Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Help please.

Asked by Teagan 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

File Upload button on the website that uses icefaces is not working

We have a website which has a file upload feature that uses icefaces (ace:fileEntry) and with the firefox 109 version it doesn't seem to work. On click of browse I am abl… (read more)

We have a website which has a file upload feature that uses icefaces (ace:fileEntry) and with the firefox 109 version it doesn't seem to work. On click of browse I am able to select the file but the upload does nothing which was working fine till version 108.

I have added screen shot of the same.

Let me know if any details is required. Any help is appreciated.

Thanks

Asked by sonaponraj 13 hours ago

Last reply by cor-el 11 hours ago

google login

I use my regular gmail account in Firefox and Firefox is my default browser. Chrome pops up a login screen to allow me to sign into my school account or my regular accoun… (read more)

I use my regular gmail account in Firefox and Firefox is my default browser. Chrome pops up a login screen to allow me to sign into my school account or my regular account.

On Firefox when I go to google and click the login button, it takes me to my school login screen. How do I reset it to use my regular gmail account. My school uses gmail.

Can Firefox ask for the correct account when there are multiple accounts?

Asked by Gary in Tucson 12 hours ago