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Cannot create a new Firefox account using my original email address.

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switchi… (read more)

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

Asked by Manas Gupta 4 days ago

Last reply by wirkutskijkarl 4 days ago

couldn't find my account details

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I wa… (read more)

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I was shocked to find all my account data deleted.

Please help urgently.

Asked by pharma.j56 2 weeks ago

Last reply by Denys 2 weeks ago

  • Locked

email received from Mozilla that I don't understand

I received this email after I tried to sign in to my Mozilla account. This is the relevant info from the email: Your {$providerName} account has been linked to your Mozi… (read more)

I received this email after I tried to sign in to my Mozilla account. This is the relevant info from the email:

Your {$providerName} account has been linked to your Mozilla account Mobile Safari on iOS 18.7

I don't know what I did to cause this email to be sent. I wasn't trying to link any other account to my mozilla account.

Asked by Diane Hawkins 4 weeks ago

Last reply by Denys 4 weeks ago

Mozilla firefox seems to think I'm using window 10, when I'm using windows 11

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives? … (read more)

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives?

Asked by ab5ni 1 month ago

Last reply by James 1 month ago

  • Solved

Confirm Account? Questionable Emals

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better i… (read more)

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better information from you. Please help. The email swears my account will be deleted if I don't confirm it. What do I do?

Asked by Paul S 1 month ago

Answered by James 1 month ago

entering in my mozilla account

I just have received an email from <mozilla &lt;accounts@firefox.com&gt; inform me that for 2 years i do not use the products <&lt;firefox sync, το mozi… (read more)

I just have received an email from <mozilla &lt;accounts@firefox.com&gt; inform me that for 2 years i do not use the products <&lt;firefox sync, το mozilla monitor, firefox relay και mdn&gt;&gt;. however daily - every day -the internet. is something wrong&nbsp;? < p></mozilla>

Thank you very much

Asked by dimitris.kaikas 2 months ago

Last reply by James 2 months ago

Mozilla account

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have… (read more)

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have now signed into the account and cannot see anything about the account being deleted

Many thanks Richard Ashton

Asked by longshanks5 2 months ago

Last reply by James 2 months ago

Mozilla accountとはなにですか?

FirefoxのBrowserを入れましたが、Mozilla accountとはなにですか? mozillaからメールで15日間内に確認をしないとAccountが取り消されると受信しました。 profileを完了するため、確認しようとしてもコードが届くのに15分以上かかり、着いた時には期限切れとなります。

Asked by Michiko Kimura 2 months ago