Firefox Community Forum

I posted trying to understand why none of my Ideas have been reviewed and are still awaiting approval even after three years, and when I went to check to see if anyone had responed to the post, it says that the post doesn't exist. What happened to my post, and why do I have to wait upwards of 3 years to have my Ideas reviewed when other people have their ideas reviewed and approved immediately?

I tried to cancel my Mozilla VPN subscription and it keeps saying my subscription is not found yet it keeps trying to charge an old credit card of mine. How do I cancel my subscription without having any customer service reps to speak with?

I no longer need a VPN service, and I would like to cancel my subscription! Your service did a wonderful job protecting my computer, and what I do online! Thank you!

I'd like to subscribe and pay for Mozilla VPN on a PC and Android phone, but, don't want to initiate and pay for the subscription via Google Play. I'd rather manage the subscription for the service via a browser based interface on a PC, but, it seems like this is not currently possible. Is that the case?

I see someone else has already asked similary: Mozilla VPN availability on F-Droid would also be a plus.

Hi,

last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method."

When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now?

Thank you for your help!

Back on May 12, 2026 I received an email message saying that my credit card failed to pay for my apple icloud storage. I just saw this message and I want to set up another method of payment to apple for my icloud storage, but I don't know how to accomplish this. Please tell me what I should do.

Thank you.

Anne Fleming, [edited email from public community support forum]

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,

/edited emails from public community support forum

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

Hello, I am writing to request a manual review of my disabled Facebook account. I believe my account was disabled by mistake. I have always followed Facebook’s Community Standards and have never engaged in any activity that violates the rules or policies. I kindly request you to review my account manually and restore my access if possible. I would be truly grateful for your assistance and support. Thank you for your time and consideration.

Good day Firefox support team how are you.s doing today it would greatly appreciate if you.s could pretty please delete my firefox account with the email address [email removed]@gmail.com

as i no longer need it and have lost acccess to it  

or if you.s could pretty please forward an account deletion request form or weblink to request deletion of the account [email removed]@gmail.com

your assistance in this matter would be greatly appreciated

Thanking you Donovan gregg

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would appreciate some help. Than you,

[email 1 removed]@hotmail.com is old and obsolete. I want [email 2 removed]@live.com to be my primary login. Please delete old account. Thank you.

I feel as though my accounts have been hacked and someone is logged into my mozilla account my Google account my everything I need help figuring that out and making my accounts and stuff way more secure

Firefox Sync code doesn't arrive; my email's support (Proton Mail) says you have «likely added you to their suppression (do-not-send) list automatically.».

So I request you remove the e-mail associated with my account, the one used in this post, from the do-not-send list.

Thank you.