Firefox Community Forum

I get this message on 2 bank sites I frequently use:

Access Denied

You are unauthorized to access this resource.

Reference ID is: 3bc60f9794

Troubleshooting Steps 1. Reload the home page and try again.

2. Clear your browser cache and try again.

3. Try logging in with a different browser.

4. Try logging in with a different device. I have gone through all of the above steps. I can access these sites on Chrome. I have contacted the bank support team and they tell me they support Firefox browser. I have also disabled the Pop-Up blocker and continue to get this message. Please advise. Thank you. Email removed for privacy

I am seeing on a Windows 7 unit that I can update to version 115.19.0esr, but I tried to use the Google search tool to check what that version is all about, and nothing. I have tried various ways on pages of what I think is Mozilla and nothing. Where can I find information about version 115.19.0esr? Or has your browser in my unit been taken over by a malware type situation and I am in danger?

BTW, when I clicked on the "What's New" link I saw nothing about that "New" version I am being asked to update to. Oh yes, I am constantly seeing that 'Please Update' window, too.

So if this is a true version from your company/orghanization, where is the information about it?

Just in case you wish to know, I do have about ten screenshots of all that I have been running into as I have tried to find information about 115.19.0esr. And if you are going to inform me that you don't support Windows 7 so you aren't showing any information about an update your browser keeps asking me to update to, I am going to send a letter to some regulator and explain that somebody is not doing there job properly. If you keep nagging me to update, then you should be informing as to why!

Got this error message on recent update and now Firefox doesn't work at all. Platform Version '131.0.3' is not compatible with minversion >= 131.0.2 maxversion <= 131.0.2

If I visit the website www.silviadesimone.it (I am the webmaster) through Google Chrome or Microsoft Edge, I can see the visit counter in the left bottom corner of the page. If I use Mozilla Firefox (that is the browser that I normally use) the visit counter does not appear. According to the ShinyStat helpdesk it could depend on some Firefox plugin that does not allow the counter to show. Can you help me? Thank you

We are currently working with Open Kiosk version 115 in a VM. The VM successfully launches and starts from the web page we configured.

However, we’ve encountered an issue: when attempting to switch to full screen (either in an RDP session or using a special viewer developed by our company), the browser image fails to resize properly.

We conducted tests with older versions and found that this issue does not occur in Open Kiosk version 91. Additionally, if we access the Open Kiosk settings by pressing Shift+F1, then exit and try again, the problem resolves itself—but only for the specific VM where this adjustment was made. Other instances created from the same VM continue to exhibit the issue.

This is a critical issue for us. If a user is on a laptop with a small screen and the browser cannot resize to full screen, it renders Open Kiosk impractical for our needs.

I walked away from my laptop for about an hour and when I came back my task bar was gone. What happened to it? and how do I get it back? Below is the spec's of my lap top that I use/have been using/task bar missing

Extensions do not show the option "pin to taskbar". In the extension page, the toolbar doe snot show the option to pin. See screenshot. How do I enable this? Thanks

Is there a foolproof way to ensure that cookies from critical websites are never deleted? Designating a website as allowed only seems to work by laboriously removing other sites under "Manage Data". Other cookie clearing methods, including via Firefox History, do not allow for exceptions.

when using a Fido2 security key Firefox browser requests a "security pin" to continue logging on to other website. I don't recall setting a pin. How to change or delete the pin issue?