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unable to change password after being notified of a hack

After I received a notification of a suspicious sign in from Brazil I attempted to change my password. All went fine until after I received and entered the 6 digit OTC.… (read more)

After I received a notification of a suspicious sign in from Brazil I attempted to change my password.

All went fine until after I received and entered the 6 digit OTC. When I clicked "Submit".... nothing. I tried to reset the password in a Private Window with the same lack of success. I can request the code, receive it via email, and enter it but am unable to submit it.

My account was accessed again from Jakarta and it now appears that the password was changed. On the Profile page it notes that the password was created 08/13/2026.

This is Firefox on Linux Mint 21.3

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Latest Update 151.0.1 has broken TOTP

Since updating to 151.0.1 0 on MAC OS Tahoe 26.5 , every 6 digit TOTP entered posts error - "Use another authentication method" I use same authenticator app on Safari -… (read more)

Since updating to 151.0.1 0 on MAC OS Tahoe 26.5 , every 6 digit TOTP entered posts error - "Use another authentication method"

I use same authenticator app on Safari - no issues.

Open 6 60

Not receiving reset code to me email and I have a new number

For some reason I’m not receiving the email with my login code it was sent to [email removed]@outlook.com I’m just not getting and i need to log back into Firefox for som… (read more)

For some reason I’m not receiving the email with my login code it was sent to [email removed]@outlook.com I’m just not getting and i need to log back into Firefox for some reason again after Mozilla told me this was fixed

Open 1 10

confirmation code never appears on my e-mail

I have a firefox account and I sync it to at least two devices. Now I need to change some settings. When I select the change, a prompt appears, asking for a confirmation … (read more)

I have a firefox account and I sync it to at least two devices. Now I need to change some settings. When I select the change, a prompt appears, asking for a confirmation code as expected. But I never receive a code on my e-mail. I tied many times, over the last days. I checked spam repeatedly. I added accounts@firefox.com to my contacts. What could be the problem? What can I try?

Open 4 60

No confirmation emails

I was logged out on my iphone's mozilla vpn, and when I tried to log back in, it requests a confirmation code that it never sends out. I tried to log in to my firefox acc… (read more)

I was logged out on my iphone's mozilla vpn, and when I tried to log back in, it requests a confirmation code that it never sends out. I tried to log in to my firefox account on my desktop as well, and it behaves the same. I never receive an email with a confirmation code.

Open 1 30

Account disconnected, and unable to sign in

My Mozilla account has been disconnected. When I try to sign in, I enter my email and password, and am then prompted to enter a confirmation code that reportedly was emai… (read more)

My Mozilla account has been disconnected. When I try to sign in, I enter my email and password, and am then prompted to enter a confirmation code that reportedly was emailed to me. The problem is that no such email arrives. Without that access code, I cannot log in, and syncing does not work. This is not a problem with my spam filter, because that filter is turned off, and I have no difficulty with receiving emails from other senders. How can I either get that access code sent to me, or get logged in without it?

Open 4 1 79

Is "Fill Code ###### from Messages" from Firefox?

A mouseover dialog box recently began to appear over formfields in Mozilla. I don't know 'which browser process 'it's coming from. Possibilities include Firefox for Tahoe… (read more)

A mouseover dialog box recently began to appear over formfields in Mozilla. I don't know 'which browser process 'it's coming from. Possibilities include Firefox for Tahoe, Apple Messages, and the Lastpass extension for Firefox. Maybe even Tahoe itself, who knows.

I don't think it's Lastpass because it covers the Lastpass fill prompt ON EVERY FIELD on the browser page.

Note to developers: Dialog boxes always need to show a source LOL.

(Yep, shared the TFA code! )

Open 2 30