Firefox Community Forum

My Dell laptop with docking station and Firefox browser were working fine the evening of July 22 but on the afternoon of July 23 all my bookmarks on the toolbar were gone. I had not touched the laptop during that 16-20 hour interim. When not in use, I have my laptop off and unplugged. I also note (but cannot explain) that Mozilla has me contacting "my account" through Windows 10. I have not used Windows 10 in 3 years (or more). I have continuously used Windows 11 Pro during that time frame.

I have reviewed some of the articles and email exchanges between a volunteer and a Mozilla user whose bookmarks were also inexplicably deleted but found those exchanges confusing, Unfortunately, I'm concerned that I'll do something that further fouls up my system. Email is working fine (the new outlook) and the apps are working fine. Is there a way to recover my bookmarks toolbar? If not, please explain why. Also, since Mozilla seems to wipe out my bookmarks periodically (this is about the third time) what preventative measures are available.

Please post a response or contact David at < [redacted email from community support forum] >. Thank you to all that can help as well as those who can commiserate.

Posted 3:55am Monday moring 13 July 2026 NZST GMT n+12 / 16 hours ahead EDT USA

I have uninstalled my Firefox ( as Firefox was set to my default browser across other browsers, including Chrome and Avast Secure browser etc would not allow me to open Google related searched websites ????)

1.1] Resulting in me uninstalling Firefox and all its connected trace data files cleaned off my Windows 10 computer today

2] and now in the Same half hour, I have reinstalled Firefox and Need to recover my previous Firefox bookmarks ?

2.1] dummy proof look point click step by step directions please

Thankyou for any Mozilla Firefox expert directions please to my Firefox registered email: [edited email from community support forum] Genuinely aka. honest kiwi john

So I wanted to reinstall windows, I had Zen browser and Mozilla Account with syncing enabled (but I only had zen on my pc), and after reinstalling windows I downloaded zen again and got in my account and tried syncing it my literally nothing got synced, no passwords, no bookmarks, no history, and I got no file to manually back it up. Does that mean I lost all my data?

suspected sessionstore.jsonlz4 corruption possible Sync rollback conflicts extremely large tab sessions spontaneous restoration of previously closed tabs during live browsing I am not a techy person. Have seen on Chat steps that can be taken, but it is too complicated for me. Seeking remote or other help. Would like to know how complex an issue this is. I'm having a very tough time. It just restored around 1,000 previously closed tabs. It takes me hours to close them because they get mixed up with the tabs presently opened. It interferes terribly with my work. I'm reaching out to IT companies and then found you through Chat GPT. Please help if possible. TY! This is a Lenovo t16 laptop with windows 11 for home or personal. I haven't had a tuneup for a long time. I read that's not a good thing to do with this issue.

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.

Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.

Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.

Anything you can do is appreciated.

Thea Giardina [edited email from public community support forum]

I recently updated Firefox on my computer. After that, I can't find my old Bookmarks.

Also I find that I am UNABLE to add any new Bookmark. When I click on the 'Star' in the browser toolbar, there is nothing. Before I used to Get the Add Bookmark tab and a place to SAVE, now there is nothing.

Even after I type in the URL in the address bar, and open up the required page, I am unable to Add it to my Bookmarks.

Please Help!

Gopi Menon [edited email from community support forum]