Firefox Community Forum

The problem is illustrated in the first image attached: Google Maps shows no image, just solid black. This does not occur in browsers other than Firefox.

After restarting my laptop, the same problem persists, but on first going to the Google Maps website the usual image of my neighborhood flashes, then disappears to be replaced by the black.

The second attached image shows four possible causes and fixes offered by Google AI. I tried them all, and nothing made any difference. This image also shows that the thumbnail image appears when my cursor hovers over the tab in which Maps is open.

The only thing out of the ordinary I did before this problem occurred was browsing the Firefox Extensions on advice of Google AI to turn off the intrusive "Genius" AI pop-ups, but I didn't discover anything relevant and I don't think I made any changes.

I'd welcome any suggestions for what to try next,

I'm encountering some UI errors with the last couple updates. With an update from a couple weeks ago, I noticed when viewing PDFs in the browser, random characters would be invisible, and in Google Sheets I'd notice some cells appeared blank, though selecting them showed that there was text inside. I also noticed disappearing text in a Google Doc I was working on. Now with the update that was just released today (154.0) all PDFs, and entire screens in Sheets and Docs, and other random graphic elements, are showing up as just flat black (see attached screenshot). My job involves working with spreadsheets and PDFs a lot so this is severely impacting my workflow, and I am reluctantly working in a different browser today.

I did a browser refresh, and then I uninstalled and re-installed, and that didn't help anything. What should I try next?

I should note I am using Firefox on Windows 11. I am not experiencing any issues with Firefox on iOS or Mac OS.

Edit: I was able to troubleshoot and fix this by disabling hardware acceleration under performance settings. Problem solved!

Since yesterday, I have been trying to access www.old.reddit.com - which I have been using for 15 years and is a much better version than the new one they introduced several years ago, reddit.com?

I keep getting "The page isn’t redirecting properly

Firefox can’t connect to the server at old.reddit.com"

What is going on?

I have had a bit of a problem with a keyboard today and tried downloading drivers and reading faqs about it, and apparently as of today (august 20th 2026) firefox decided that most sites are unreachable (which they clearly are since the laptop running win11 works) Why the sudden overstep? BTW I can't access this page on the win10 computer.

am a senior and need to talk to someone about not being able to open certain important websites - like for my credit card. Most other website cause me nor problems. At 82, and with poor eyesight, the articles are just mumble/jumble to me.