Showing questions tagged:

viewing previous tabs won't open

everytime I go to view tabs I have had open previously it just doesn't even allow me to open it can you help me with this Jan my number is [edited phone#'s from community… (read more)

everytime I go to view tabs I have had open previously it just doesn't even allow me to open it can you help me with this Jan my number is [edited phone#'s from community support forum]

Open 49

VPN does not work

The new built in VPN doesn't appear to work (tried in on bluesky to bypass age verification - im 31). Is there a way to find out which country it is placing us in? … (read more)

The new built in VPN doesn't appear to work (tried in on bluesky to bypass age verification - im 31). Is there a way to find out which country it is placing us in?

Open 53

FireFox to Instagram, click on picture NO save image button,

When I am in FireFox , I go to Instagram, when I am in IG, I click on a picture I want to save, a block comes up but there is NO save image button to click on.I then have… (read more)

When I am in FireFox , I go to Instagram, when I am in IG, I click on a picture I want to save, a block comes up but there is NO save image button to click on.I then have to go to Google Chrome to save pictures, I have written 3or4 time to FF but no answer. Can You help Me. [edited email from community support forum]

Open 62

Mozilla VPN installed in MY computer : will it affect the other devices connected to the same box?

Hello there we are several persons here, all connected to the internet via the same box (proxy). I would like tu to use your VPN. The other persons are not interested (no… (read more)

Hello there we are several persons here, all connected to the internet via the same box (proxy). I would like tu to use your VPN. The other persons are not interested (no comment !). If I do this, will it affect in one way or another the connection of the other persons (in which case they will kill me..... ;-) or not. Many thanks in advance Emmanuel France

Open 1 69

what the hell is so difficult about making a stable, working browser?

there's damn near always problems, pages display funny, dont load, the browser has its own " loading circle" temp files/cache is still a problem? do you guys know its 202… (read more)

there's damn near always problems, pages display funny, dont load, the browser has its own " loading circle" temp files/cache is still a problem? do you guys know its 2025 and browsers still cant handle temp files? mozilla has ZERO help. no wonder everyone uses chrome. but they suck a$$ too.

Open 1 1 64

Why am I getting the message "this website is slowing your computer." Windows OS. Firefox is my Browser.

Why am I getting the message "this website is slowing your computer." Windows OS. Firefox is my Browser. One specific website that creates this problem is wordfm.com a lo… (read more)

Why am I getting the message "this website is slowing your computer." Windows OS. Firefox is my Browser. One specific website that creates this problem is

wordfm.com

a local radio station that I listen to on terrestrial radio and go to if I want to follow up on particular story or program. I usually need to turn my computer off because I cannot navigate the site or open or close it.

Thanks for any help you can provide. Please email to [edited email from community support forum].

Open 71

Existing Firefox windows not visible

Firefox has "Open previous windows and tabs" ticked in Settings. I had to force restart MacOS, and upon starting Firefox again my existing windows are invisible. They are… (read more)

Firefox has "Open previous windows and tabs" ticked in Settings. I had to force restart MacOS, and upon starting Firefox again my existing windows are invisible. They are shown in the Window menu and when right-clicking the Firefox icon in the MacOS dock, however when I select one of the windows it does not become visible. Command+` does not show the windows either.

I can however open new windows.

I tried renaming xulstore.json per this old article with no effect.

How can I make the existing windows visible again?

Open 113

Over a decade of use coming to an end....

It is with deep regret to inform you of my discontinuation of the use of Firefox. My issues began at the beginning of February this year and have continued and compounde… (read more)

It is with deep regret to inform you of my discontinuation of the use of Firefox.

My issues began at the beginning of February this year and have continued and compounded to the point that I cannot continue its use. The issues are constantly logging me out of my account, disabling ALL my bookmarks and the loss of well over a hundred passwords. I have followed every help article and community forums help links and to no avail I'm still dealing with all the same issues. I've have to restore my links every time I'm logged out of Mozilla. Their are no passwords to restore except for the Mozilla account I just had to log back into.

Again, I do regret discontinuing its use. I have used this browser for well over a decade and I am not one for changing anything at this point in my life. I'm 67 and having to switch is indescribably painful. I actually think your integration of AI functions are the problem. Everything was just fine before that was introduced.

If you have any comments, please feel free to email me at my former account email address.

Farewell old friend.....

Open 99

Firefox doesn't start and having many problems when it does.

Firefox will only start if I sign in as an administrator. It doesn't connect to the internet, and I can't get to the help screen. I did a refresh but that hasn't help. … (read more)

Firefox will only start if I sign in as an administrator. It doesn't connect to the internet, and I can't get to the help screen. I did a refresh but that hasn't help. If I uninstall and then reinstall a new copy correct the problem? How do I save and reinstall my bookmarks and settings? I love Firefox and prefer it over other browsers. But I need to fix it and any help you provide will be very much appreciated. Thank you!

Open 1 174

various GUI elements crash the program if they are displayed more than once

Popup GUI elements if pulled up twice in quick succession spike my CPU usage and crash the program some examples: -menu bar menus -the menu button -context menus (website… (read more)

Popup GUI elements if pulled up twice in quick succession spike my CPU usage and crash the program

some examples: -menu bar menus -the menu button -context menus (websites with their own context menus do not do this) -preview tooltips

I've tried disabling extensions, turning hardware acceleration off and on and disabling AI to no avail. Disabling the preview tooltips 'worked' but I'd prefer not to disable everything here. Are there any other settings that might help?

Open 7 146

I still have windows 7 pro on my computer and now I keep getting "Access Denied" from some websites

I still have windows 7 pro on my computer and now I keep getting "Access Denied" from some websites Can your ESL be used on my computer so that I can access my bank; st… (read more)

I still have windows 7 pro on my computer and now I keep getting "Access Denied" from some websites Can your ESL be used on my computer so that I can access my bank; stores, etc.?

Open 1 151

I can't click the URL field, neither the shield icon nor any icon next to it

Since last two updates, I noted I can't click on the URL field or any icons next to each other two versions ago. I changed the Bluetooth mouse to a lined mouse, then it w… (read more)

Since last two updates, I noted I can't click on the URL field or any icons next to each other two versions ago. I changed the Bluetooth mouse to a lined mouse, then it went OK. But with the latest update, again, the same symptom occured and persists: I am on MacBookPro, so I manage to Command+any command key.

How can I restore and click on URL field, copy URL, or reload the URL address again? OF course, I need to use other icons for each function.

Solved 1 113

The Adobe Firefly website does not work with Firefox.

Hello, I'm using Firefox 147.0.4 on Windows 11. When I open the Adobe Firefly website and I try to upload a file to the Adobe server using drag and drop or by browsing t… (read more)

Hello, I'm using Firefox 147.0.4 on Windows 11. When I open the Adobe Firefly website and I try to upload a file to the Adobe server using drag and drop or by browsing the Windows file system, nothing happens ... There's no error message, but the file isn't uploaded. Of course, this site works perfectly with Opera or Edge... On the Adobe forums, many users have the same problem with Firefox, and Adobe's response is always the same: change browsers ! Thank you for keeping me informed about the resolution of this problem, as I don't want to change browsers ! My email address is [edited email from community support forum]

Have a great day, Sincerely,

Mr. Fernandez

Open 1 134

Prioritized mail notifications

Today, "prioritized email" notifications started to show up in the lower right hand corner of the monitor. They are very annoying! How do I prevent from appearing on the … (read more)

Today, "prioritized email" notifications started to show up in the lower right hand corner of the monitor. They are very annoying! How do I prevent from appearing on the screen?

Open 3 144