Firefox Community Forum

I can no longer connect to Firefox VPN even though I still have VPN data/allowance left. It says that local laws and restrictions limit VPN use. What is the solution?

Dear Mozilla Team,

I am writing to you today not just as a user, but as a human being who feels completely trapped between oppressive government censorship and international restrictions.

For a long time, Mozilla’s free VPN was a small window of digital freedom for me, allowing me to bypass the severe and suffocating internet censorship imposed by our government in Iran. But recently, that window was suddenly shut. Overnight, this vital tool stopped working for me and thousands of others like me here.

It is deeply painful to realize that simply because of the geographical accident of where we were born, our entire lives are controlled, restricted, and penalized by governments and external barriers alike. Why must ordinary people suffer from both sides? We are only trying to access the open internet, communicate freely, and reclaim a basic human right.

Mozilla has always stood for a free, open, and accessible internet for everyone. I am urgently asking you from the bottom of my heart: Can Mozilla do something to help us? Is there any way for users in Iran to regain access to your VPN service and bypass these digital walls?

We need your help more than ever. Please don't leave us behind in the dark.

Sincerely,

Farhad mohammadaliha

A user from Iran

I can't access my Firefox VPN dashboard. After completing authentication, I'm redirected back to the sign-in page repeatedly, preventing me from activating the VPN.

ubject: Formal Request Regarding Mozilla VPN Accessibility for Users in Iran

Dear Mozilla Support Team,

I am writing to you as an Iranian user of Mozilla Firefox and related Mozilla services. I would like to raise a formal concern regarding the functionality and availability of Mozilla VPN for users residing in Iran.

From my experience, Mozilla VPN does not function properly for users located in Iran, despite a genuine and practical need for such a service. I fully understand that users in Europe and the United States often use VPN services primarily to enhance privacy and security. However, for users in Iran, a VPN is not merely an optional privacy tool; it is often a real necessity for accessing an open and unrestricted internet.

I would therefore appreciate your clarification on the following points:

Why Mozilla VPN does not work reliably for users residing in Iran;

Whether this limitation is due to technical restrictions, regional availability policies, or legal/compliance requirements;

Whether Mozilla can offer any compliant solution, official guidance, or recommended alternative for users in Iran who genuinely require VPN access.

I would be grateful if you could review this matter and provide a formal response at your earliest convenience. Thank you for your attention and for your continued work on privacy and internet accessibility.

Within the past week (beginning of Novermber 2026) firefix has started blocking my access to an electronics component distributer that I have used for well over 20 years. www.mouser.com

I need to get to the site to order some parts but cannot get there. Microsoft's Edge browser gets to the site without a problem but in firefox, I get only the following:

Quote: The connection was reset

Firefox can’t connect to the server at www.mouser.com What can you do about it?

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

End-Quote

Even though the Edge browser opens it, I prefer not to use Edge due to it's intrusive nature.

This has only started happening this week. I updated firefox but I still can't access www.mouser.com.

So far, this is the ONLY site I have been unable to get to. And again, this behavior started just in this past week.

Why is firefox blocking my access to a legitimate business?

This puts me a bit at risk converning a controlled password, on the ither hand this is a very safe way to connect for exanple, using standalone logging features require additiinal passwords or oher forms of fraud

So many damn restrictions. i can't browse anything without getting blocked. why the hell did i move from chrome. I dislike this browser as it is blocking almost all access to my local government websites. including many others.

I can't find any settings to fix this. if i don't solve this within this couple of hours. I'm deleting this crap

Sorry for the anger. but wasn't Firefox supposed to be USER FRIENDLY? because at the current the state it is moving FAR AWAY FORM THAT.

Hello Mozilla Support,

I have been using Firefox's built-in VPN successfully for some time, but it has suddenly stopped working and now displays this message:

"VPN is unavailable – Local laws and restrictions limit where you can use VPN."

Could you please clarify whether this is due to regional restrictions or sanctions, and whether there is any possibility of restoring access?

Thank you for your assistance.

Recently, i saw an ad for Firefox that said that now you guys have your own VPN, i downloaded it on my phone and it works just fine. Seeing that, i decided to use it on my PC too (Windows 11), that had Firefox installed but it wasnt being used. I logged in with the same account from my phone and did all the steps to set everything up, but the option to use the VPN just isnt there. I looked up what that could be but after following every step given, it seems everything is in order for it to work but it doesnt. My firefox is updated, im not part of any studies, my country is included in the VPN stuff, and theres no configuration stopping it from being able to work, so i dont understand whats going on. Ive used other VPNs on this PC a few times and it works. This is a bummer because the VPN was the only thing drawing me to this browser and this feature was marketed a lot on social media.

Getting Recaptcha msgs when trying to use Google search on Firefox desktop. Happening on 3 laptops with different users. Tried all recommended fixes. Nothing worked. Recaptcha references IP issues. Had Verizon change the IP address several times. Nothing worked. Note: Recaptcha issue goes away in the computer store (with a different ISP.) Help! Please.

The topic that best describes my question is "Appearance", but I don't see that topic in the dropdown. Firefox 159.0.1. I have Firefox adhere to "system colors". The current tab title has a white background, the others blue. With an older version of Firefox, the text in the tab title was black if the background was white. With version 159.0.1, the current tab title uses white text if the background is white, making it unreadable. See images with red arrow pointing to what I'm talking about. The first 2 images show the new Firefox, 159.0.1. The 3rd image shows an older version, that properly adjusted the text color to black, if the tab title area was white.