Firefox Community Forum

Hello I have a problem with my Firefox VPN,( ALL OF ACCOUNTS) It shows an error and does not connect. I attach the error image. What is the problem? please check and answer.

Thanks a lot.

Hello Firefox Support,

My Firefox VPN extension, titled "VPN Beta", has been disabled. Could you please help me restore or reactivate it?

Thank you for your assistance.

• • Title: Firefox Built-in VPN suddenly unavailable – Local laws and restrictions error**

Hello,

I have been using Firefox's built-in VPN without any problems until yesterday. Suddenly, it stopped working and now displays this message:

"VPN: Local laws and restrictions limit where you can use this feature."

My system details and troubleshooting results:

- Firefox version: 159.0.1 - Operating system: Windows 10 - Mozilla account: Signed in - Remote improvements: Enabled - Enterprise policies: Inactive - No relevant VPN holdback study found in about:studies.

I am physically located in Tehran, Iran. However, my usual internet connection's public IP was identified as Frankfurt, Germany, by ipwho.is.

I also tested using my mobile phone hotspot, which was identified as Tehran, Iran. The same VPN restriction message appeared with both connections.

The built-in VPN was working until yesterday, so I would like to know whether my IP address or account has been incorrectly classified, or whether access to the service has recently changed.

Could you please investigate this issue and explain why the VPN suddenly became unavailable?

Thank you.

I just upgraded to 158.0.1. When I do a "Save page as: Web page, Complete", why does Firefox now add a random five characters to the end of all of the filenames in the xx_files folder?? How do I stop this?

Tnx.

Firefox is screwing my display with a screen logging warning message. Removal instructions are 100% useless.

This is so annoying. I’m sure its simples if you’re a techhie, but for muppets its hopeless, I’m desperate for a solution as i cant use Firefox now

Dear Mozilla / Firefox Support Team,

I am writing to formally and urgently request that you restore access to the Firefox VPN service for users in Iran.

Until recently, the Firefox VPN service was working very well for us. However, today we discovered that the service has suddenly become unavailable. Whenever we try to activate it, we receive the following message:

• • "VPN is inactive."**

This is extremely disappointing and frustrating, especially considering how important and necessary this service is for users in Iran.

Internet access in Iran is subject to significant restrictions, censorship, and limitations. Reliable VPN services are not simply a convenience for us; they are an essential tool for accessing the open internet, communicating freely, obtaining information, and carrying out everyday online activities.

We strongly urge Mozilla and the Firefox team to reconsider this restriction and make every possible effort to restore VPN availability for users connecting from Iran.

• • We respectfully but firmly request the following:**

1. Please investigate immediately why Firefox VPN has become unavailable in Iran. 2. Please clarify whether access has been deliberately restricted for Iranian users or whether this is a technical issue. 3. Please take the necessary steps to restore the service in Iran as soon as possible. 4. Please do not permanently exclude users in Iran from accessing this essential service. 5. Please provide an estimated timeline for restoring access.

We want to emphasize that users in Iran need this service more than ever. Disabling access to a reliable VPN creates additional difficulties for people who already face serious internet restrictions.

We genuinely appreciate Mozilla's commitment to an open, accessible, and free internet. We hope these values will also extend to users in Iran.

• • Please treat this request as urgent and escalate it to the relevant technical and policy teams. We strongly insist that Firefox VPN access for Iran be restored as quickly as possible.**

We look forward to receiving a clear response and, most importantly, a practical solution.

Thank you for your attention and cooperation.

Best regards, A Firefox user from Iran

Hi everyone,

I'm a website owner and not very technical, so please bear with me.

One page on my WordPress site does not display correctly for me in a Firefox Incognito window:

https://towalisoviejo.com/blog/towing-with-a-tow-strap/

What happens: - In Incognito, the page content sometimes doesn't load correctly. Refreshing doesn't fix it. - It only happens in Incognito. In a normal Firefox window the page looks fine. - Sometimes it starts working again if I change my IP address or turn on a VPN. - It is not constant. Some times it loads fine and other times it doesn't.

My questions:

1. What could cause a page to break only in Incognito? I know extensions are disabled there and there is no saved cache or cookies, but I don't understand why that would change how the page loads.

2. Why would changing my IP or using a VPN make it work? Could this be a caching, DNS, or network issue on my side, or does it point to a problem on the website's side?

3. What is the best way for a beginner to find out what is failing? I opened Firefox DevTools but I'm not sure what to look for in the Console and Network tabs. If someone can tell me what errors or failed requests to look for, I can share screenshots.

4. Is there anything I should test first, like clearing DNS cache, trying another browser, trying mobile data, or turning off Chrome's secure DNS or other settings?

I'm using firefox on windows. Thank you so much for any help.

Dear Sir/Madam, I was using Mozilla Built-in VPN for quite some time. But, since yesterday I am receiving the message "due to local laws and restriction limits you can not use VPN". I was happy with having the Builtin VPN. I don't know what has happened. Regards, Javid

Hello,

I am using Windows 10 (64-bit) and Mozilla Firefox.

Since Microsoft has ended Windows 10 support, I would like to know:

1. Will Firefox continue receiving security updates on Windows 10? 2. Will I continue receiving the latest Firefox versions? 3. Do I need to install Firefox ESR? 4. What do you recommend to keep Firefox secure on Windows 10?

Thank you for your help.

Firefox’s built-in VPN worked until yesterday, but now it loops between “Continue to VPN” and “Get started.”

I use Firefox 159.0.1 (64-bit) on Windows 11 Pro (64-bit).

I have already checked the following:

Signing out of my Mozilla account and signing back in several times did not help.

No “VPN - MVP Beta Holdback” study is listed.

“Allow Firefox to improve features, performance, and stability between updates” is enabled.

The Policies page says “The Enterprise Policies service is inactive.”

The preference browser.ipProtection.entitlementCache exists, but its value is empty. I have not changed or deleted it.

Please help me determine whether this is an account-eligibility problem, a service problem, or a Firefox issue. Please provide simple, step-by-step instructions.