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crash on startup

I am having Firefox crash on startup much like Firefox Desktop crashing on startup, initially in version 140, but I have downgraded to version 139 in my troubleshooting a… (read more)

I am having Firefox crash on startup much like Firefox Desktop crashing on startup, initially in version 140, but I have downgraded to version 139 in my troubleshooting and I'm getting the same symptom.

It is frustrating that this does not seem to leave any records in the Windows event log or the Firefox crash reports, and that the fact that there's a known issue of this severity is rather hard to find.

Asked by mozzd 5 days ago

Last reply by jonzn4SUSE 7 hours ago

Camera in video calls does not work

Hello everyone! I’m writing to asking for help about an issue with the camera not working on Mozilla Firefox during video calls. When I try to join a Google Meet session,… (read more)

Hello everyone! I’m writing to asking for help about an issue with the camera not working on Mozilla Firefox during video calls. When I try to join a Google Meet session, I receive a message asking me to grant camera permissions - even though the permissions are already enabled both in the browser and my computer’s settings.

Interestingly, the camera works perfectly fine on other browsers like Google Chrome, so the issue seems to be specific to Firefox. I’ve already checked the following:

- Camera permissions are all allowed for Google Meet in Firefox; - The system settings (Windows) permit Firefox to access the camera; - No other applications are blocking the camera. I know that 'cause I'm using this camera on WhatsApp and TikTok Live Studio.

Could y'all please help me resolve this? I’d appreciate any troubleshooting steps or fixes you can provide.

PS.: The images are written in portuguese. But it's all how I told you before.

Asked by Sâmya Mesquita 2 months ago

Last reply by Sadaqt 12 hours ago

NY times tells me I am a bot and will not let me read articles

Hi, It happened just days ago. The NY times does not let me read articles and tells me I am a bot not a human (I am a subscriber) or that someone is using my IP. I tried … (read more)

Hi, It happened just days ago. The NY times does not let me read articles and tells me I am a bot not a human (I am a subscriber) or that someone is using my IP. I tried everything, clearing cache and data for everything, signed in again to no avail. I tried using a VPN to mask the IP... no success I have no problem reading it on Chrome, but I prefer Firefox. Does anyone have more ideas? The agent from NY times I contacted really was no help at all. Thanks

Asked by Dalidali52 1 week ago

Last reply by Kiki 19 hours ago

my game keeps stopping and starting

when playing my game the program keeps stopping and starting. Every 7 to 9 seconds while playing my game I get kicked to the task bar and it stops responding for a few se… (read more)

when playing my game the program keeps stopping and starting. Every 7 to 9 seconds while playing my game I get kicked to the task bar and it stops responding for a few seconds and when I click to put it back on my screen and again 7 or 9 seconds I have to repeat the same thing. Bottom line is the gaming program keeps starting and stopping for a few second. This is the only program doing this. This started doing this on June 28 2025 after a new Firefox update. I played this same game on Google and it worked just fine.

Asked by jdcron 1 day ago

Last reply by Kamal Deep Pareek 22 hours ago

无法同步,必须让手机扫描,手机用火狐浏览器扫描后却提示不是火狐浏览器的扫描。哪个大聪明相出的必须手机扫描却不做好基本功能的?

无法同步,必须让手机扫描,手机用火狐浏览器扫描后却提示不是火狐浏览器的扫描。哪个大聪明相出的必须手机扫描却不做好基本功能的?

Asked by peixin_32 2 weeks ago

Last reply by 怪哉GuaiZai 1 day ago

Freeze While Using Firefox on Linux Mint

🔷 **Issue Summary:** While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsiv… (read more)

      1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

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      1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

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      1. 🔷 **System Information:**
  • **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
  • **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
  • **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
  • **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
  • **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

---

      1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

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      1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

---

      1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.

Asked by Mr. NEO 2 days ago

Last reply by jonzn4SUSE 1 day ago

Wallpaper options missing.

I have attached an image of the setting panel that used to have options for the home screen of Firefox. There are no wallpapers to choose from and the Home screen is barr… (read more)

I have attached an image of the setting panel that used to have options for the home screen of Firefox. There are no wallpapers to choose from and the Home screen is barren.

Asked by icpsimp17 2 days ago

Last reply by jonzn4SUSE 2 days ago

Audio Issue

Hi, I have been having this weird issue that I believe is being caused by firefox as no other internet browser has the same issue. When I'm playing music on spotify and … (read more)

Hi,

I have been having this weird issue that I believe is being caused by firefox as no other internet browser has the same issue. When I'm playing music on spotify and I open firefox the sound goes quite bu the audio is still playing on spotify . One work around I have found is to take on of the tabs and use it to open a new window and the put it back with the others and the sound comes back again. I lost and need help as this is making it hard to want to use firefox which I have been a user of since it first came out.

Asked by sam-schmierer 2 days ago

Last reply by jonzn4SUSE 2 days ago

Can't connect to dropbox.com

From my desktop, Firefox refuses to connect to Dropbox.com. I get alternating error messages: PR_END_OF_FILE_ERROR SSL_ERROR_RX_RECORD_TOO_LONG I've disabled extension… (read more)

From my desktop, Firefox refuses to connect to Dropbox.com. I get alternating error messages: PR_END_OF_FILE_ERROR SSL_ERROR_RX_RECORD_TOO_LONG

I've disabled extensions, cleared cache and restarted. Nothing has helped.

I also have Firefox on my laptop and have no problems connecting to Dropbox.com

Help. Thanks.

Asked by abqwriter 4 days ago

Last reply by Denys 3 days ago

AUto logged out

Dear, i opened my firefox and found my self logged out automaticly and when am trying to login and enter the activation code sent to my email i recieve this msg You’… (read more)

Dear,

i opened my firefox and found my self logged out automaticly

and when am trying to login and enter the activation code sent to my email i recieve this msg

You’ve tried too many times. Please try again ⁨in 5 minutes⁩.

Asked by Mahmoud Tantash 4 days ago

Last reply by Denys 3 days ago