Honey add on---STOP IT

need to stop 'HONEY' app.!!!...no changes result to do so when ASKED MULTIPLE TIMES-followed suggestions you provided...will need to stop using of FIREFOX ( used for Year… (read more)

need to stop 'HONEY' app.!!!...no changes result to do so when ASKED MULTIPLE TIMES-followed suggestions you provided...will need to stop using of FIREFOX ( used for Years+++) if not successful...

Asked by update2017 2 hours ago

Last reply by Paul 1 hour ago

The previous New Tab layout setting (browser.newtabpage.activity-stream.newtabLayouts.variant-a) is gone in FF 141!

In a few previous updates, FF keeps messing around with the New Tab layout, ruining its previous good look. I learned to revert it back to its former setting by disabling… (read more)

In a few previous updates, FF keeps messing around with the New Tab layout, ruining its previous good look. I learned to revert it back to its former setting by disabling browser.newtabpage.activity-stream.newtabLayouts.variant-a and also browser.newtabpage.activity-stream.newtabLayouts.variant-b in about:config.

Now in Firefox 141, browser.newtabpage.activity-stream.newtabLayouts.variant-a has completely disappeared, no more allowing the poor user to get the look he wants.

Why? Am I missing something? What is the use of making the product worse or less user friendly?

Asked by Alex 13 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Cannot restore synced data after OS reinstall – request verification and recovery

Dear Firefox China Team, After reinstalling Windows on 2025-07-22 and installing I signed in with the same Firefox Account (this one). Unfortunately: • No bookmarks, pas… (read more)

Dear Firefox China Team, After reinstalling Windows on 2025-07-22 and installing I signed in with the same Firefox Account (this one). Unfortunately: • No bookmarks, passwords, history or extensions were restored. • I believe “Sync” was enabled before the reinstall with all data types selected. • The UI only shows “Syncing…” but no data appears. Please help:

   Check whether any sync data exists for this UID.
   • If yes, explain why it is not downloading and provide recovery steps.
   • If no, supply official evidence (e.g., server-side log) showing zero data.
   If my data (bookmarks, logins.json/key4.db, form history, add-ons) is on your servers, kindly export it to me in an encrypted archive or provide a temporary secure download link.
   Advise how to prevent this “appears-to-be-synced but actually not” scenario in the future (mandatory manual backup, verification methods, etc.).

Troubleshooting already done: – Confirmed same account, same email. – Reset services.sync.* prefs to default. – Manually triggered sync; about:sync-log shows no error codes. – Created a fresh profile; still empty. Please reply at your earliest convenience so I can continue using Firefox with confidence. I am ready to provide Sync ID or any logs you need. Best regards,

Asked by 以沫 15 hours ago

Last reply by Paul 3 hours ago

Linux / Plasma 6.4/Wayland (amd gpu) After enabling HDR in firefox - all non HDR (youtube) content just shows green sceen

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland) I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks am… (read more)

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland)

I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks amazing!) however.. I have an issue in that all non HDR content doesn’t show any video (I have sound) just a green sceen (see screen shot) including all ads.

Any idea how to work round this ?

I have AMD 7800 GPU .

Cheers

Asked by morgan cox 20 hours ago

Last reply by jonzn4SUSE 5 hours ago

Bookmarks and new tabs

When using the new version of Firefox, I found that bookmarks only appeared in new tabs. Once I opened other web pages, there were no bookmarks above the screen, which ma… (read more)

When using the new version of Firefox, I found that bookmarks only appeared in new tabs. Once I opened other web pages, there were no bookmarks above the screen, which made me feel inconvenient. Previously, the new tabs could also be customized, but now they can only be blank or the default pages of Firefox. So, can the new version of Firefox solve these problems? Or which of the older versions of Firefox can still meet my requirements?

Asked by 2475575371 3 days ago

Last reply by jonzn4SUSE 8 hours ago

When I use my only computer to login to fb....it wont load in order to get in......I said it yesterday then I got in today for 24 hrs. Now I cant log back in again. You fixed the problem for 24 hrs.

I acnat simply get to log in to my fb again for no reason. I told you guys yesterday and u fixed the problem for 24 hrs. I was able then. Now its happening again.

Asked by Joey Ashby 15 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

gmail

I received a new computer, I installed Firefox on it and tried to install gmail in the Firefox. There was a bunch of things it wanted me to do and when I had completed th… (read more)

I received a new computer, I installed Firefox on it and tried to install gmail in the Firefox. There was a bunch of things it wanted me to do and when I had completed them all I get is a screen that says it is Gmail and has a primary tab a social tab and a promotional tab on it bu no mail. what I have I not done. I would like the gmail the same way I have it in edge and google.

Asked by GordonT 14 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

DATA AND PRIVACY

Is there away i can get my browser history and data back ,i logged out of windows couldnt remember my password ,logged in with a new password and all my data is gone ....… (read more)

Is there away i can get my browser history and data back ,i logged out of windows couldnt remember my password ,logged in with a new password and all my data is gone .....

Asked by Tab74 3 days ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

Yahoo Finance charts not downloading

Hi Guys, I have used Firefox browser to open and use Yahoo Finance for many years without any problems. On Wednesday 16th July 2025, suddenly, I could not download any st… (read more)

Hi Guys, I have used Firefox browser to open and use Yahoo Finance for many years without any problems. On Wednesday 16th July 2025, suddenly, I could not download any stock charts. At first I thought it was a glitch with yahoo itself. However after a lot of searching and frustrating trial and error I seem to have pinpointed the problem to my Firefox browser. These charts will open as normal in Chrome. I have refreshed, uninstalled and reinstalled Firefox without success. Any ideas please?

Colin.

Asked by bowsprit1 1 day ago

Last reply by Bradforth 1 day ago