Firefox Community Forum

Whenever I click on the Firefox icon to start, instead of FF, AOL comes up. I looked on my C: program list and it is not listed so I can't delete it. It just started doing this in the last week. I tried downloading FF again with no luck. Its on an old windows 10 machine.

Hello,

This morning Firefox stopped loading new tabs, which usually means it is due for an update and restart. On my work computer, updates are managed by my organization, so I cannot prompt it to check for updates directly, but rather can just restart the application and it updates once closed. Today when I closed the window then clicked the shortcut to reopen, it notified me the exe file had been removed and prompted me to open the Windows store and reinstall, which I did. I have no indication as to why it uninstalled. All of my bookmarks and other history appear to have been wiped.

I have been trying on the support site to see if this data is recoverable, but nothing has panned out so far.

I have used Firefox as my primary browser for almost twenty years and frequently encourage friends and family to use it if they don't already. I have never experienced anything like this before. I am hopeful somebody will be able to assist me where reading through support center options hasn't yet, but if this is not resolvable, I'm done- the crash helpfully wiped everything clean, after all.

Any suggestions or response is greatly appreciated. Best, Z

When i try to connect to some websites, firefàx prompts "error 502 bad gateway" the same websites work on EDge !

Unable to connect

Firefox can't establish a connection to the server atxxxxxxxxx

Error code: 502 Bad Gateway

. The site could be temporarily unavailable or too busy. Try again in a few moments. . If you are unable to load any pages, check your computer's network connection. . If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Try Again

I noticed a wierd popup when opening mozilla. It said "you're always starting mozilla when starting the pc". How and why does an internet browser have to have any information regarding when I boot my PC? What else does mozilla look at outside the browser environment?

If they claim it's needed for performance: Illogical, boot times have nothing to do with the internet browser. If referring to general performance then you can't possibly track and tailor every new piece of hardware that enters the market. Instead you make your browser with prerequisites that you yourself control (eg. install vcredist for this browser to work or something like that).

Why then is Mozilla monitoring my computer when the browser isn't even open or running?

I'm exploring Steam Deck desktop mode more and I'm running into issues with Firefox not rendering some videos on my personal website. I wasn't sure if it was a Steam Deck, KDE Plasma, Firefox, or an issue with something else, so I tested the same website with Vivaldi and the video played without any issues. This makes me feel like it's probably Firefox, but not totally sure yet.

I've already tried adjusting the autoplay media permissions for the website from the default to "Allow Audio and Video" in case that was doing something. I've also tested in Troubleshoot mode to see if the one extension I have installed was causing any issues and that didn't change anything either. Any other ideas I can try? Or, is there some way to determine if this needs a bug fix/there's nothing I can do on my end?

when i booted up my laptop this morning i notice all of my tab groups were gone. i know how to get to where the tab groups are held, but when i click on the down arrow thing none of my saved tab groups appear. is there any way i can get them back? i used them for art references so theyre pretty important to me

I always have multiple tabs open in my browser. Previously, I could easily open (and switch between) 20+ tabs (I have 16GB of RAM). Recently, after opening five tabs, the Task Manager shows 10-11GB of RAM (88-90%) in use! How can this be? I cleared the cache and history, but it didn't help. I installed several RAM cleaners, but none freed up the required amount. None of the five programs worked. Where does that 15GB of RAM go when I open Firefox? When will you finally implement something like Google Chrome—they free up RAM for active pages when inactive ones are opened. Maybe it's because I have so many inactive tabs that the RAM is disappearing? But I had just as many tabs before, some of them inactive, and fewer than 20 active ones, so I could easily open another 20. And now I can't even open five new ones. What's happening to the browser?! SOS!

I have a question about deleting a Firefox profile. When I access the profile screen via "about:profiles," I see two profiles: "default-release" and "Default User." The "default-release" profile is fine because it displays the message "This is the active profile and cannot be deleted." But is it okay to delete the "Default User" profile? Should I also delete the files in the root directory of the C: drive and the local directory? If I delete the "Default User", will it be deleted as well?