My laptop screen goes black when i try to play videos that are on certain websites

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can sti… (read more)

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can still hear the video playing in the background. Why is this happening. I have a new HP envy laptop and am using firefox browser but when i use my work laptop which does not have firefox (IBM Thinkpad) i do not face this issue therefore i assume it is a setting in firefox

Asked by ukgopher 1 week ago

Last reply by Denys 16 hours ago

Constant crashing in firefox

Firefox has been crashing several times an hour for multiple days. I have tried: Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updat… (read more)

Firefox has been crashing several times an hour for multiple days. I have tried:

Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updating Drivers

Asked by skylarasebastian 19 hours ago

Last reply by jonzn4SUSE 18 hours ago

No Sound on Videos

Hello. On/about 25jun2025 the sound on my Firefox videos stopped working from any source. I know enough to determine the problem is on Firefox. Videos on MS Edge worked f… (read more)

Hello. On/about 25jun2025 the sound on my Firefox videos stopped working from any source. I know enough to determine the problem is on Firefox. Videos on MS Edge worked fine. Sound works form VLC songs, etc. Sound does work with earplugs. Wondering if that could have caused the loss of speaker sounds. You think I could delete my current firefox and reinstall it. That would be a pain (an hour or so to set it up again.) Thanks, Bill

Asked by Bill Brown 19 hours ago

Last reply by jonzn4SUSE 18 hours ago

Mouse cursor is huge since recent update (Linux)

I am using Firefox v140.0.1 Snap on Kubuntu 25.04, Kernel 6.14. Since the Firefox update in the past couple days, the mouse cursor has started appearing huge and slightly… (read more)

I am using Firefox v140.0.1 Snap on Kubuntu 25.04, Kernel 6.14. Since the Firefox update in the past couple days, the mouse cursor has started appearing huge and slightly blurry (as though the image is scaled up) in Firefox and nowhere else. The size is visually annoying, and occasionally difficult to know exactly where I'm clicking (trying to move the caret in a text box for example). It also appears to be a different style from the main desktop cursor, the shape and color are ever so slightly different, but this may already have been the case and I simply didn't notice because of the previously small size. Firefox doesn't have its own built in cursor settings that I can find, nor obey the system cursor settings. I have a high DPI display so perhaps it is being over-compensated for? e.g. both the system and Firefox are scaling the cursor up, assuming the other hasn't done it already, resulting in a cursor that's too big.

Asked by joxenhandler 2 days ago

Last reply by jonzn4SUSE 1 day ago

Theme (display)

How do I get my default display before I updated to 139.0.4 (64-bit)? I'm on a Mac, and I don't like what it's doing to all of my screens. It's driving me crazy. I wan… (read more)

How do I get my default display before I updated to 139.0.4 (64-bit)? I'm on a Mac, and I don't like what it's doing to all of my screens. It's driving me crazy. I want how it used to react. How can I go back to an earlier version?

Asked by puppywuppy1 22 hours ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

Google message about unusual traffic on the network

Although I received an answer on this question, I probably was not detailed enough to indicate why this seems to be an issue with Firefox's interface with Google, as oppo… (read more)

Although I received an answer on this question, I probably was not detailed enough to indicate why this seems to be an issue with Firefox's interface with Google, as opposed to only Google. When I'm clicking on the Google search bar I get the attached message indicating unusual traffic on the network and requiring me to do the captcha crap. What I failed to mention before is this does not happen if I use Chrome or if I go through Duck Duck Go and then into Google from there. It only happens in the top search bar on Firefox. The reason it's so frustrating is the captcha keeps going through multiple pictures, even though the captured screens are accurate for the requested pics. Perhaps someone can suggest a solution even if you still don't believe it's a Firefox issue. I'm not a computer or network expert so a more detailed explanation for how I can solve this would really help me out. Thank you.

Asked by Doug Green 22 hours ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

无法同步,必须让手机扫描,手机用火狐浏览器扫描后却提示不是火狐浏览器的扫描。哪个大聪明相出的必须手机扫描却不做好基本功能的?

无法同步,必须让手机扫描,手机用火狐浏览器扫描后却提示不是火狐浏览器的扫描。哪个大聪明相出的必须手机扫描却不做好基本功能的?

Asked by peixin_32 1 week ago

Last reply by 怪哉GuaiZai 23 hours ago

Is it possible to drag and drop a tab onto collapsed tab group?

I'm on the latest FF 140.0.1 on Linux and I adore tab groups, I'm using it more and more to organize my browser windows. I am using the default (horizontal) tab group lay… (read more)

I'm on the latest FF 140.0.1 on Linux and I adore tab groups, I'm using it more and more to organize my browser windows. I am using the default (horizontal) tab group layout. Because I have a lot of tabs in the window, I collapse each existing tab group and sort tabs between tab groups.

I can move a tab into an expanded tab group with drag and drop. But I tried dragging and dropping a tab onto a collapsed tab group, even holding it over the collapsed tab group to see if that would work. Nothing seems to register, is it possible?

I would like to move a tab by drag and drop without expanding the collapsed tab group and move the window focus to the next tab. This would save time when I am organizing tabs!

The alternative is to Add a tab to a collapsed tab group, which also expands it and consumes horizontal real estate, forcing me to scroll (further) to return where I was organizing tabs. So I collapse the newly expanded tab group, scroll back to the next tab I want to organize into a different tab group, and repeat but this causes a lot of scrolling navigation to my workflow. It makes complete sense and I really like using menu navigation to add tabs to a specific group because it is discreet and I wish I could move tabs with the same method.

I searched Settings > Tabs and then about:config for browser.tabs.groups.* (and then every preference with tab in it) and couldn't find anything that made sense to me.

Thank you for any help!

Asked by drummer_nrg 1 day ago

Last reply by TyDraniu 1 day ago

Freeze While Using Firefox on Linux Mint

🔷 **Issue Summary:** While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsiv… (read more)

      1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

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      1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

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      1. 🔷 **System Information:**
  • **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
  • **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
  • **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
  • **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
  • **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

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      1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

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      1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

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      1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.

Asked by Mr. NEO 1 day ago

Last reply by jonzn4SUSE 1 day ago