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Firefox crashes and I lose all my open windows.

Why does this happen? I was even logged in, and my tab groups are gone. Why??? Do I need to use a different browser? And Firefox has had trouble with some websites wh… (read more)

Why does this happen? I was even logged in, and my tab groups are gone. Why??? Do I need to use a different browser? And Firefox has had trouble with some websites where the paying portion is not correct. However, if I go to a different browser (Chrome), the paying portion works correctly. I'm getting kinda tired of these weird things going on. Please don't offer a feature that doesn't work like grouping tabs.

Today: Can't access website. I think it is the ISP or the router. Reset the router. No luck. Tried a different device on the Wifi. Works fine. Tried a different browser. works fine. Shut down Firefox. I had 2 browser instances open with several windows in each. Could not restart firefox, as it did not close correctly. I closed the broken instance(s). opened FF again, only got one set of windows, not both sets. The other instance had a bunch of grouped windows, and the groups seem to be gone. I can recreate most of those, but had some windows with ongoing work and things I wanted to look at and now they are gone.

FF crashed when I tried to get some answer from ediblearrangements.com help.

Asked by mfmattran 44 minutes ago

Address in location bar

When I search for something, the location bar no longer shows the address and the star to add bookmarks unless I click on a little globe. I installed a Firefox update not… (read more)

When I search for something, the location bar no longer shows the address and the star to add bookmarks unless I click on a little globe. I installed a Firefox update not long ago but this has only just happened. I'd like to be able to just bookmark searches like I used to.

Asked by kep 8 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

View from Windows Taskbar

When I Hover over the Firefox Icon in my Taskbar, it shows a Thumbnail of the Windows I have open. If I have a bunch of windows it dispenses with the Thumbnails in favor … (read more)

When I Hover over the Firefox Icon in my Taskbar, it shows a Thumbnail of the Windows I have open. If I have a bunch of windows it dispenses with the Thumbnails in favor of a Text based Description. I'd prefer it did that all the Time. I don't care much for the Thumbnails. Is there a Setting someplace that I can make Text the Default view ?

Asked by herr_braun 6 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Firefox Issues After Update

I don't know what you're doing but EVERYTIME I do an update lately, something goes wrong. Today after update, my STGs are affected and ALL ARE GONE. I do NOT believe th… (read more)

I don't know what you're doing but EVERYTIME I do an update lately, something goes wrong. Today after update, my STGs are affected and ALL ARE GONE. I do NOT believe this is their fault. And you put this dang auto Startpage when launching window, I did NOT ask for that. I am so pissed, how do I get them all back? I had things I was working on that were very important. What else did you add to FF that I don't know about? I don't want your updates anymore. You screwed me big time. And I don't want the extensions YOU think I should have: Google, eBay, Bing, etc. wasting my space. I'm not the only one either, seen lots of complaints.

HOW DO I GET THOSE TABS BACK??????

Asked by jj 6 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Firefox Process Still Running After Close

It appears that I have a zombie Firefox browser running because when I close the browser using the top right 'X' button, the Firefox processes are still running when I ch… (read more)

It appears that I have a zombie Firefox browser running because when I close the browser using the top right 'X' button, the Firefox processes are still running when I check Task Manager.

If I end the Firefox task and reopen Firefox the first attempt seems to be stuck crashing because there's no crash log, but I can see in the task manager there's a crashhelper. A second attempt opens just fine, but the issue with that is my previously opened browsers are gone even with the setting to reopen them is enabled.

I've tried reinstalling, disabling my extensions, and updating Java, but none of these resolve the issue.

Asked by Jerry 5 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Firefox does not play sound despite being attributed to correct device. All other apps OK.

What the title says. Firefox just isn't playing any sound whatsoever. Troubleshooting: Volume mixer indicates that Firefox is using my speakers, along with all other… (read more)

What the title says. Firefox just isn't playing any sound whatsoever.

Troubleshooting:

  • Volume mixer indicates that Firefox is using my speakers, along with all other apps. When playing a YouTube video, the green bar is not bouncing. However, all other programs that play sound do so successfully and their green bars are bouncing (see attachment).
  • Other web browsers play sound successfully.
  • Restarting Firefox and my computer did not help.
  • Switching the default sound device and changing back did not help.
  • Changing to headphones made no change.
  • Tabs are not muted.
  • Autoplay settings in about:preferences showed that audio and video were disabled, however changing this setting to allow video and audio, then restarting both Firefox and the computer did not fix the problem. I have no idea how that setting was even changed to begin with. O_o
  • Started Firefox in troubleshooting mode; still no sound.
  • Started Firefox in a different profile; still no sound.
  • Started Firefox in private mode; still no sound.
  • Tried ending the audiodg.exe process in task manager and restarted; still no sound.
  • Double checked media.autoplay.blocking_policy, was set to 0.
  • Double checked media.block-autoplay-until-in-foreground -- changed from true to false, restarted Firefox; still no sound.
  • Disabled hardware acceleration; still no sound.
  • Refreshed Firefox; still no sound.
  • Complete uninstall, including the usage of BCUninstaller to uninstall "leftovers". Reinstalled. Still no sound.

I have Apollo installed on my computer and I've reached out to them before for similar issues, but the dev was insistent that Apollo does not cause sound issues. I'm somewhat sceptical, but they're not being helpful at all so I thought I'd ask here, and disclose usage of Apollo so that all bases are covered.

Thank you for your time.

Asked by Umbravita 2 days ago

Last reply by Umbravita 2 hours ago

  • Solved

Launching Firefox

I launch Firefox from a shortcut in the QuickLaunch bar. I need to double-click that to get a response. But then TWO instances of Firefox open, and I have to close one - … (read more)

I launch Firefox from a shortcut in the QuickLaunch bar. I need to double-click that to get a response. But then TWO instances of Firefox open, and I have to close one - which seems a waste of time and effort over and over and over. My system is x32Win10ProV22H2. How to get just one instance ?

Asked by Joseph Philippa 3 hours ago

Answered by jscher2000 - Support Volunteer 2 hours ago

  • Solved

Keep Bookmark Folders Open

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after mid… (read more)

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after middle clicking each link 1 at a time. I can't open the entire folder - there are 100+ and say I want to open 10.

Is there a way to keep the bookmark folder open while I open each link in new tabs?

Thanks!

Asked by Thomas DiPasquale 8 hours ago

Answered by TechHorse 3 hours ago

Excessive number of Firefox processes appear in Task Manager when Firefox is started with only one tab active

Greetings... I have noticed in my Windows 10 Task Manager that Firefox has an excessive number of processes active when Firefox is started with only one empty tab. By ex… (read more)

Greetings...

I have noticed in my Windows 10 Task Manager that Firefox has an excessive number of processes active when Firefox is started with only one empty tab. By excessive, I found eleven (11) Firefox processes today, and I have yet to even start using Firefox.

I have only a simple Theme enabled and no Extensions enabled in my Firefox. I have tried deselection of the "Use recommended performance settings" but this does not appear to help. Disablement of my Theme increased the number of Firefox processes.

Any idea how I can significantly reduce the number of Firefox processes that appear in my Task Manager when I use Firefox? I really prefer to use Firefox as my go-to web browser, but lately it has become troublesome at times.

Thank you in advance for your help with the above problem. Take care...

...ted

Asked by Ted Benjeski 7 hours ago

Last reply by jonzn4SUSE 6 hours ago

Twitch not loading after Windows update.

Recently, after the newest Windows 11 update, Twitch hasn't been loading correctly, the tab looks as if it finished loading, but the page gets stuck in endless loading, n… (read more)

Recently, after the newest Windows 11 update, Twitch hasn't been loading correctly, the tab looks as if it finished loading, but the page gets stuck in endless loading, no other site has this problem, and it happens even opening links to Twitch channels directly. I've added and screenshot of the problem.

I'd love some help or at least know if this is a problem on Twitches end or not. Thanks.

Asked by LegoKeig24 21 hours ago

Last reply by jonzn4SUSE 7 hours ago

transfer saved passwords & user names to a new computer

I have 374 saved Passwords & User names in Firefox on my computer. Just bought a new PC and want to transfer the data to firefox or chrome on new unit. How can I do … (read more)

I have 374 saved Passwords & User names in Firefox on my computer. Just bought a new PC and want to transfer the data to firefox or chrome on new unit. How can I do that? Is it possible to transfer the data?

thank you, Rena

Asked by rsneed2 9 hours ago

Last reply by Paul 8 hours ago

Google search engine.

Hi, Google, is my search engine of choice on Mozilla Firefox, and the Os on my computer is Windows 10. Google search is no longer active from any scroll down or top tab b… (read more)

Hi, Google, is my search engine of choice on Mozilla Firefox, and the Os on my computer is Windows 10. Google search is no longer active from any scroll down or top tab bar. Have a nice day.

Asked by zx10rcurvsrr 9 hours ago

Pinned tabs and tab groups disappeared

I run FF on a Windows desktop. I have 5 pinned tabs and one tab group. Today when I opened FF all of these had disappeared. This has happened before, so I have a screensh… (read more)

I run FF on a Windows desktop. I have 5 pinned tabs and one tab group. Today when I opened FF all of these had disappeared. This has happened before, so I have a screenshot of the 5 tabs and can restore those, but I didn't make one of the tab group (given that the whole point of it was to SAVE the tabs), and unfortunately those were the result of a lot of time spent researching.

Is there something I can to do make sure these tabs all actually get saved from one session to the next? This unreliability of FF wastes a lot of time and starts me thinking about going back to Chrome which at least has the virtue of more stability. What is the point of all these features (I was really happy when you created the tab groups) if I can't rely on them?

Asked by sleagolden 10 hours ago

Why is my website page loading slowly in Firefox?

Hi Mozilla Community, I run a food-focused website that showcases restaurant menus, and I’m currently having trouble with one specific page—https://olive-garden-menu-wit… (read more)

Hi Mozilla Community,

I run a food-focused website that showcases restaurant menus, and I’m currently having trouble with one specific page—https://olive-garden-menu-with-prices.us/—which loads significantly slower in Firefox compared to other browsers like Chrome or Edge.

The page is mainly text and optimized images, and I’ve minimized scripts as much as possible. Still, Firefox seems to hang while rendering or takes a long time to fully display content. Could this be due to any specific Firefox rendering behavior, caching issues, or something I may be overlooking?

Any tips on how to debug or optimize page performance specifically for Firefox would be really appreciated. Thank you!

Asked by Johan Smith 15 hours ago

Last reply by jonzn4SUSE 12 hours ago

Update

Hello . 2 maybe 3 days ago when i went to use Firefox to check my email etc there was an update available. I did the usual thing and accepted the update , that id seam t… (read more)

Hello . 2 maybe 3 days ago when i went to use Firefox to check my email etc there was an update available.

I did the usual thing and accepted the update , that id seam to go as normal

However since that update all of my short cuts to my save/favourite site as now disappeared completely , now even any blank icons ??

Your advice please.

Roger

Asked by thorpes74 16 hours ago