webcam, microphone not accessible

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other… (read more)

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other sites until I resolve this problem. Previously I had no problem with my webcam but recently had to get new pc with windows 11 & needs to configure my pc to address this issue. I have another appt scheduled with another doctor & need to fix this problem asap Thanks

Asked by mxereas 2 days ago

Last reply by jonzn4SUSE 6 hours ago

The extension doesn't work, only in Firefox.

Audio Equalizer and Amplifier(https://addons.mozilla.org/ru/firefox/addon/audio-equalizer-and-amplifier/) extension on Yandex Music(https://music.yandex.ru/) doesn't work… (read more)

Audio Equalizer and Amplifier(https://addons.mozilla.org/ru/firefox/addon/audio-equalizer-and-amplifier/) extension on Yandex Music(https://music.yandex.ru/) doesn't work, which was noticed only in Firefox. In other browsers, it worked correctly and without any problems, I don't understand what the problem is. PC rebooted, browser restarted, the extension uninstalled and installed again. How can this be fixed? The extension worked correctly in Chrome and Edge.

Asked by Sford 1 day ago

Last reply by jonzn4SUSE 6 hours ago

Microsoft Hotmail no longer working on Firefox.

For the past several days, I can no longer access my two hotmail.com email pages. I keep getting the message to "check back later." I tried using Edge, and it worked th… (read more)

For the past several days, I can no longer access my two hotmail.com email pages. I keep getting the message to "check back later." I tried using Edge, and it worked there. Then I tried using DuckDuckGo and Brave, and hotmail worked on both. So, this problem only exists when using FireFox which is the site I use by default.

Asked by KenR 9 hours ago

Last reply by jonzn4SUSE 6 hours ago

Session corruption?

I have a profile that causes odd behavior, within the profile, and to the OS. Regarding the profile itself: 1. I use Multiple Tab Handler, which should allow me to … (read more)

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Asked by noel_envode 3 days ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Firefox View

I am interested in Firefox View, but I do not see that button on my toolbar (see attached image). When I search extensions I don't see that come up as an option. How do I… (read more)

I am interested in Firefox View, but I do not see that button on my toolbar (see attached image). When I search extensions I don't see that come up as an option. How do I add Firefox View?

Asked by salshinshirai 13 hours ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

every extensions says "Installation aborted because the add-on appears to be corrupt."

Literally every single extensions I try to download says Installation aborted because the add-on appears to be corrupt. I don't know why because I just downloaded firefox… (read more)

Literally every single extensions I try to download says Installation aborted because the add-on appears to be corrupt. I don't know why because I just downloaded firefox.

Asked by mzucke35yt 10 hours ago

Last reply by TyDraniu 9 hours ago

Firefox Menu Bar History Issue

I use the Menu Bar and discovered that when I select History and then right click one of the entries it no longer shows the small window which allows you to Open in a New… (read more)

I use the Menu Bar and discovered that when I select History and then right click one of the entries it no longer shows the small window which allows you to Open in a New Tab etc.

If I use the 3 bar option on the right hand side to Open application menu, then select History, then right click an entry, the small window I mentioned above opens as it used to when using the Menu Bar.

I have attached screenshots showing the issue when using the Menu Bar and also when I use the application menu on the right.

I have been using the Menu Bar option for years now so I can only assume that this issue has arisen after a previous update.

I am currently running Firefox 140.0.4 and this issue is there even when I disabled all themes & extensions and when I ran Troubleshoot Mode!

Hopefully a simple fix will resolve this.

Asked by Dave A 17 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

How to disable firefox from suggesting emails/passport numbers/phone numbers when you are typing in details?

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed? … (read more)

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed?

Very insecure and Horrible to have on by default. Recently switched to firefox from chrome because of security concerns but stuff like this is making me want to go back, because HOW IS THIS SAFE AND SECURE?!?!?!?

I've typed in passwords in boxes that arent really password boxes, and firefox has suggested my own password in plain sight like in the image below.

Strongly recommend firefox to not make this default and make it an accessible setting to disable because I've leaked my sensitive information to online calls because of this. This urgently needs to be addressed as a security concern. At least have a cogwheel button next to the black box to quickly disable this setting. Very very disappointed.

Asked by Gusburg 14 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

I can close Master pw winndows & expose my data

When I open Firefox, the master pw window opens with data showing. I can x out of the window & continue. So my data is exposed to anyone who hacks into my desktop P… (read more)

When I open Firefox, the master pw window opens with data showing. I can x out of the window & continue. So my data is exposed to anyone who hacks into my desktop PC. WIN 11 64-bit. Please help.

Asked by sandra3048 1 day ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

Default search engine is set to Bing but changes to Google

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search resul… (read more)

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search results are always Google. How do I fix this? I haven't refreshed Firefox yet. I was hoping to avoid that.

Asked by mem9836 12 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too.

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too. I had to reinstall Firefox through Edge on my … (read more)

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too. I had to reinstall Firefox through Edge on my Windows 10 laptop because of the update which froze the system. Can you help me to access this valuable information and let me continue with the best browser I have been using for over a decade please? Why have I lost my data? Thank you in advance.

Asked by anilparmar80 1 month ago

Last reply by jscher2000 - Support Volunteer 13 hours ago