Showing questions tagged: Show all questions

"Unable to connect"

After upgrading Firefox, i cannot connect to internet. My internet is working fine, but none of the websites can connect. I restarted Firefox twice. I restarted my laptop… (read more)

After upgrading Firefox, i cannot connect to internet. My internet is working fine, but none of the websites can connect. I restarted Firefox twice. I restarted my laptop (windows11), can you help me? Email removed for privacy

Asked by TIMOTHY 3 months ago

Last reply by Jim 1 hour ago

Change the Keyboard Shortcut for Bookmarks Library back to Ctrl-Shift-B

Hi there, Is there a way to change the keyboard shortcut for the Bookmarks Library back to Ctrl-Shift-B? I tried the old solution offered here (config.js / config-prefs… (read more)

Hi there,

Is there a way to change the keyboard shortcut for the Bookmarks Library back to Ctrl-Shift-B?

I tried the old solution offered here (config.js / config-prefs.js), but it no longer seems to work in FF 131: https://support.mozilla.org/en-US/questions/1318541

Any help is greatly appreciated!

Thanks.

Asked by Slouch 13 hours ago

Last reply by markwarner22 7 hours ago

viewing HEVC videos from Ring Cameras

On my windows PC, I am unable to view Ring Camera live-view due to "error missing required codec". Does my Firefox have the required HEVC codec to view Ring Camera video… (read more)

On my windows PC, I am unable to view Ring Camera live-view due to "error missing required codec". Does my Firefox have the required HEVC codec to view Ring Camera videos?

Asked by kentami 1 day ago

Last reply by TyDraniu 1 day ago

Mozilla signin/sync option missing?

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to s… (read more)

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

Asked by redeyesuk 4 days ago

Last reply by jonzn4SUSE 2 days ago

  • Archived

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 6 months ago

Last reply by jscher2000 - Support Volunteer 2 days ago

  • Solved

Adding an internal range to firefox intune policy management for access control

Hi All, I want to block traffic on firefox externally for managed devices via Intune, following the import of the ADMX/ADML files into intune. Having read https://suppor… (read more)

Hi All, I want to block traffic on firefox externally for managed devices via Intune, following the import of the ADMX/ADML files into intune.

Having read https://support.mozilla.org/en-US/kb/managing-firefox-intune I have set '\Mozilla\Firefox\Exceptions to blocked websites' to the following; //*.mydomain.com/*

Which works, however, I also want to add hosts that are only resolving on IPs and not DNS. I can add specific IPs if known, but is there a way I can allow IP ranges? Ie

//10.10.*/* (this doesn't currently work) Of the included screenshot, only the wildcard for mydomain.com and the specific IP currently work

I've looked over the link that is recommened in the policy (indirectly) and can't see an option for allowing an IP range. https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/Match_patterns

If there is a better way to do this via intune for firefox only, please let me know.

Thanks

Asked by matthew89 1 week ago

Answered by matthew89 4 days ago

Email problem

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried … (read more)

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried everything until I saw a discussion on line about trying private mode. Bill Schuetter

Asked by bschuetter51 5 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

malicious pop up

I am getting malicious popups from Mozilla Firefox that my system has been compromised. it is from h9y4zso85d5n3s.fastinlineservice.co.in How can I eliminate this. I o… (read more)

I am getting malicious popups from Mozilla Firefox that my system has been compromised. it is from h9y4zso85d5n3s.fastinlineservice.co.in How can I eliminate this. I only get it with Firefox

Asked by Bill Shallbetter 6 days ago

Last reply by James 6 days ago

How To Display Actual Mozilla Pages Display In Dark Mode

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David … (read more)

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David

Asked by David 2 weeks ago

Last reply by 87BBSsysop 6 days ago

My personal computer's Firefox says the browser is controlled by enterprise. I have no enterprise.

My personal computer's Firefox says the browser is controlled by enterprise. I have no enterprise. How does this Enterprise policy get set? And how can I remove it? … (read more)

My personal computer's Firefox says the browser is controlled by enterprise. I have no enterprise.

How does this Enterprise policy get set? And how can I remove it?

Asked by jsg1521 1 week ago

Last reply by TyDraniu 1 week ago

Problem loading page-banking account is unaccessible

Recently I have been having trouble with the Fire Fox/Mozilla site. There seems to an issue with the authentication of certain sites I have frequented for years. The on… (read more)

Recently I have been having trouble with the Fire Fox/Mozilla site. There seems to an issue with the authentication of certain sites I have frequented for years. The ones that are most effected are those with banking or bank credit cards. HELP

Asked by Darlene Sterzinger 1 week ago

I can no longer access my ATT Yahoo email after the latest Firefox update, it works fine on Chrome

Hello! On 2/7/25, upon turning on my computer and opening up Firefox, my ATT Yahoo mail will no longer load onto Firefox. It takes me to the login screen, then I am imm… (read more)

Hello! On 2/7/25, upon turning on my computer and opening up Firefox, my ATT Yahoo mail will no longer load onto Firefox. It takes me to the login screen, then I am immediately logged out. I am able to fully access ATT Yahoo email on Google Chrome. Can you please help me get the functionality back on Firefox? It is my preferred Internet browser, but if I can't get my email on it, then I'd just stop using it and only open Chrome. Thank you for your kind assistance.

Asked by hfcheer 1 week ago

Bookmarks

I'm on a page I want to save to bookmarks. I double click the star and select the bookmark list, then save - but the page is not showing on the list. The list was recove… (read more)

I'm on a page I want to save to bookmarks. I double click the star and select the bookmark list, then save - but the page is not showing on the list. The list was recovered from another browser but was originally Firefox. Should I start a new bookmark list and if so how do I import all the categories and book mark?

Asked by Geoff 1 week ago

Firefox will NOT connect to ANY website citing Secure Connection Failed

NOTE - I am using Firefox on my PC which is working fine. Issue is with my laptop Firefox. Firefox was working fine, on my laptop and PC, until about 3 days ago. Starte… (read more)

NOTE - I am using Firefox on my PC which is working fine. Issue is with my laptop Firefox.

Firefox was working fine, on my laptop and PC, until about 3 days ago. Started getting Tried to download various versions of Firefox. I am using Firefox on my PC with the same exact settings, network, Win 11 and Antivirus as my laptop. Firefox, version 128.6.0esr (64-bit) works fine on my PC, but does NOT on my laptop. I uninstalled FF and reinstalled it, changes Firewall to Windows on the laptop from my AV, NOTHING. Driving me crazy. HELP please.

Message below (on ANY and ALL websites) and screenshots attached.

Secure Connection Failed An error occurred during a connection to amazon.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Asked by xhtzman 2 weeks ago

Last reply by jonzn4SUSE 1 week ago