• Archived

Reinstalled Thunderbird

I recently had to reinstall Thunderbird because it stopped downloading my emails (could still send them). I started a new profile but would like to go back to my old one … (read more)

I recently had to reinstall Thunderbird because it stopped downloading my emails (could still send them). I started a new profile but would like to go back to my old one with about 10 years of archived emails. I see what I think is my old and new profile folder under the profiles directory. The new one has the extension "default-release" while the old one has "default". I tried to remove the new one and got an error message that profile could not be found. I also tried to change the extension of the old one to match the working new one but again, error says profile cannot be found. Any ideas how to go back to the old profile and restore my old emails? Thanks for any help!

Asked by brad.hoff 2 years ago

Last reply by atErik 2 years ago

  • Archived

No audio in FF

Hey Firefox community, I was watching videos on youtube using FF earlier on today and there wasn't a problem, but for some reason I'm currently not getting any sound on a… (read more)

Hey Firefox community,

I was watching videos on youtube using FF earlier on today and there wasn't a problem, but for some reason I'm currently not getting any sound on any website. I'm using a wireless headset and can hear the audio in steam/non-steam games, can talk to friends using discord and can play audio/video files that are stored on my HDD with no audio issues.

Here's what I've checked so far:

- Volume mixer says that FF isn't making any sound, which is odd. - I've turned off hardware acceleration as recommended on another thread, but to no avail. - I've restarted FF and my PC because sometimes it's just that simple. - I've tried other playback devices (computer headphone output, focusrite scarlett solo) and FF won't play through those either. - Just in case someone asks, youtube isn't muted.

I've isolated the problem to FF and considering that I hadn't changed any settings until after the problem occurred (hardware acceleration) I can't for the life of me figure out what might be causing this audio issue. Any help would be appreciated, but until then I'll have to use edge. *shudders*

Asked by adamjohnathanlee 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Bing changes my search system

I use last version of Firefox, I didn't install anything regarding Bing search system, no add-ons, no search system in options - I always use Yandex. Still, each time whe… (read more)

I use last version of Firefox, I didn't install anything regarding Bing search system, no add-ons, no search system in options - I always use Yandex. Still, each time when I am highlighting any text with my mouse, and click on the button called "Search in Yandex", it drops me to bing website. What on earth is going on? Does someone else encounter this problem and knows how to fix that? Thanks.

Asked by Cybernetix 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How can I connect using Firefox

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox? (email address removed b… (read more)

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox?


(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by 2weight34 2 years ago

Last reply by kajojajo245 2 years ago

  • Archived

Rstore previous session bug

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefo… (read more)

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefox browser (window) parallel to the normal one (window) and close the normal browser before the private one, my last active session of the normal browser is not restored.

When I close the private firefox window before the normal firefox browser window everything works fine with restoring the tabs.

Any way around? And please fix this annoying bug. Thanks!

Asked by cbmorris 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Unable to log in at server. Probably wrong configuration, username or password.

Hi, my gmail account worked perfectly on TB until sometime last week. I could send emails but could not receive any. I checked the settings and everything seemed fine. I … (read more)

Hi, my gmail account worked perfectly on TB until sometime last week. I could send emails but could not receive any. I checked the settings and everything seemed fine. I deleted the account and reconfigured it. When I type in my email address it automatically chooses IMAP for incoming (imap.gmail.com SSL) and SMTP for outgoing (smtp.gmail.com SSL). When I press "Done", it gives me this message: "Unable to log in at server. Probably wrong configuration, username and password.". I rechecked my details and everything is correct, but it keeps on giving this message. I tried a few other things from other forums, but cannot solve this.

Please help??!!

Asked by grieselsj 2 years ago

Last reply by atErik 1 year ago

  • Archived

Option to revert new zoom feature?

Is there any way to revert from the pinch zoom back to the full screen zoom? I know that you can do the css full screen zoom via ctrl + pinch, but it seems much more lagg… (read more)

Is there any way to revert from the pinch zoom back to the full screen zoom? I know that you can do the css full screen zoom via ctrl + pinch, but it seems much more laggy and slow than in older versions of Firefox. Is there some about:config option I can use to revert it? Or is it just baked in now.

Asked by Alex 2 years ago

Last reply by Martin 1 year ago

  • Archived

How to disable pinch-to-zoom in firefox 83.

In the new firefox update, using the pinch gesture on a trackpad zooms in the page without actually changing the zoom percentage of the page. Is there any way to get the … (read more)

In the new firefox update, using the pinch gesture on a trackpad zooms in the page without actually changing the zoom percentage of the page. Is there any way to get the old behavior back, where pages would have their zoom percentage change?

Asked by jefis21505 2 years ago

Last reply by Martin 1 year ago

  • Archived

Page zooming

Hi! Since today, when I was doing the "pinch to zoom" gesture on my touchpad, the browser behaved the same as if i did Ctrl + "+". Now it just zooms on the area around t… (read more)

Hi!

Since today, when I was doing the "pinch to zoom" gesture on my touchpad, the browser behaved the same as if i did Ctrl + "+". Now it just zooms on the area around the cursor. Any help?

Please see the referenced pictures Thanks.

Asked by marius_1296 2 years ago

Last reply by Martin 1 year ago

  • Archived

Address book

Hi, When composing an email, my address book always appeared to the page left side. I clicked on something in error and it disappeared. How can I get it back? Thanks, Wil… (read more)

Hi,

When composing an email, my address book always appeared to the page left side. I clicked on something in error and it disappeared. How can I get it back?

Thanks, William

Asked by mulletbay1 2 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

Default Language problems

Search results keep coming up in Russian. I have cleared the cache, the history, for all time, installed the language add-on, and even reinstalled Firefox. Still coming… (read more)

Search results keep coming up in Russian. I have cleared the cache, the history, for all time, installed the language add-on, and even reinstalled Firefox. Still coming up in Russian.

Asked by DavidRussell9561 2 years ago

Last reply by cor-el 1 year ago

  • Archived

the cookie "fakedomain.com" is safe or not

once i clear my data on the browser and restart the browser there is a cookie "fakedomain.com", i don't no weather this cookie is it safe or not can you confirm that and… (read more)

once i clear my data on the browser and restart the browser there is a cookie "fakedomain.com", i don't no weather this cookie is it safe or not can you confirm that and i attached the image of that cookie

Asked by pavithran9676 2 years ago

Last reply by Balázs Meskó 1 year ago

  • Archived

Server configuration

I have a locked account on thunderbird (1 out of 3). My settings are set to SSL security with a password confirmation. As I change it to security free (no password confir… (read more)

I have a locked account on thunderbird (1 out of 3). My settings are set to SSL security with a password confirmation. As I change it to security free (no password confirmation) the lock disappears. Because of the lock, I can’t receive any emails.

So my questions are: 1) What is the server security for? Do I need it to keep my account safe ? 2) How to get the lock away from my account in a different way?

Please help, I need the answers ASAP.

Asked by nikodem.oramus 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

How To Import Firefox Saved Passwords From Old Computer Hard Disk To New Computer

Hi. My former laptop got damaged and I couldn't remember my Firefox password to restore my saved passwords. So, when I reset password, all the old passwords in the former… (read more)

Hi.

My former laptop got damaged and I couldn't remember my Firefox password to restore my saved passwords.

So, when I reset password, all the old passwords in the former laptop didn't sync or rather were lost.

Now I have the Hard Disk of my former laptop and when I connected it to my new laptop and searched for Firefox "password" files I found passwords.json in a particular location: E:\***\****\AppData\Roaming\Mozilla\Firefox\Profiles\4ee3ocax.default\weave\changes.

I am looking for a way I can import this password file and access them in my Firefox account in my new laptop.

Thanks

Asked by Azubiky 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox "Save as" file list: Why are folders no longer at top?

I recently changed from Ubuntu Gnome to KDE Plasma. Now, when I'm running Firefox (v83) and click "Save as" to save a file from a web page, Firefox gives me a file list w… (read more)

I recently changed from Ubuntu Gnome to KDE Plasma. Now, when I'm running Firefox (v83) and click "Save as" to save a file from a web page, Firefox gives me a file list with directories mixed in alphabetically, rather than at the top. This is new behavior to me; I don't know if it's new with v83 (I was previously running v82), or if it's a KDE implementation issue.

Either way, I HATE having to scroll down through page after page of files and folders to find my destination folder. Since the dialog box also incorporates full-row select, I can't even click in the file list and type the first letter of my destination folder.

Please tell me there is a way to change this behavior and have Firefox's "Save as" dialog sort the files with directories at the top!

Thanks.

Asked by ExFido 2 years ago

Last reply by Balázs Meskó 1 year ago

  • Archived

Roaming profile huge

Hi, We are using Windows 7 with roaming profiles. The AppData/Roaming/Thunderbird/Profiles directory keep swelling until it is takes a really long time to log in or log … (read more)

Hi,

We are using Windows 7 with roaming profiles. The AppData/Roaming/Thunderbird/Profiles directory keep swelling until it is takes a really long time to log in or log out.

The Thunderbird profiles were deleted and new local profiles were created in the AppData/Local/Thunderbird directory. However it has recently been discovered that these have somehow made their way back into the Roaming profile.

The installation of Thunderbird is done by Wpkg. It runs a script on setup which sets Thunderbird to not download messages onto the local and not to download large attachments. But this behaviour no longer works in recent versions. Also it is overwritten by new releases of Thunderbird. The script originally tried to suppress Thunderbird from updating but this behaviour has also ceased to function.

Asked by matthew.broadhead 2 years ago

Last reply by Toad-Hall 1 year ago

  • Archived

How to disable “Top Sites”?

How do I disable “top sites”? For me, it is a bug, not a feature, that anyone with whom I share my phone can see my top sites. Clearing history does not do it - and ther… (read more)

How do I disable “top sites”? For me, it is a bug, not a feature, that anyone with whom I share my phone can see my top sites. Clearing history does not do it - and there should be an easier way to do it, anyway. Anybody know? Thanks!

Asked by scottbucey 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

"Profile Missing"

This morning I received a message regarding Adobe Flash's EOL and I must uninstall it. I followed the instructions and uninstalled it. In the process I lost Firefox-"Pr… (read more)

This morning I received a message regarding Adobe Flash's EOL and I must uninstall it. I followed the instructions and uninstalled it. In the process I lost Firefox-"Profile Missing". I called AppleCare and they were unable to help. They reinstalled Adobe Flash and that is all. Help! I need Firefox and all my info.

Asked by kearnsg1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago