All Products Support Forum

Hello Everyone.

I've been using Firefox for the longest time I can remember. I loved it. And I also have found the Firefox Account function quite convenient and useful. Also an avid fan. However, as of two months ago, I needed to re-install my Ubuntu OS on my laptop and of course Firefox as well. I enabled 2FA as I did before and it was a breeze. However, when I started using it (Account log-in/log-out) I keep getting asked to have the confirmation via my email and NOT via the 2FA app generated code I registered with it. At first, I still have the patience for it. But after several months, I am already pissed off. It's such an unbearable nuisance already, when I always have my 2FA app that I can always refer to in a snap. I really hate what's happening now. Can anybody please tell me what went wrong with Firefox 2FA account and why it keeps bugging me for email confirmation and not use the 2FA generated code? Makes me think all my efforts in setting the 2FA app useless and I've had enough already.

Thank you everyone for your help.

Firefox won't connect to "https://community.adobe.com" Error "You are not allowed to access this site" Disabled all add-ons didn't fix it! Works fine in Chrome, Etc

Due to changes in my Microsoft account, I had to update my outgoing mail server to smtp.office365.com with SMARTTLS. My email works, but I always receive the following error immediately after sending a message:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.

This is clearly a false positive, but it's annoying and also doesn't instill confidence when sending important emails.

As some other posts have suggested, I tried increasing the value of mailnews.tcptimeout, but this made no difference, which makes sense since it's not even a real timeout. Again, sending mail works, the error is false.

Why can’t I find quartzbenefits.com on Firefox app? According to Quartz, its page is available for Firefox, too. Note: I used Firefox for a long time, and stopped after getting a new phone, and now I already have the Firefox app. There are a lot of changes now. I am using the app to access the benefits on quartzbebefits.com. The result 0?! I have signed up for an account with Firefox already. What else could prevent me from finding quartzbenefits.com?

After last or previous update, Firefox does not load home page. Get message with last tabs:

Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.

Did all this it is still happening. Last time removing some file folder did not correct. Do not want it to restore last session!

What is causing this?

James

Autofill for payment and address information has stopped working. The option to choose one will come up, but when you click it, nothing fills in. Password autofill has been working, though.

In my settings it says my settings are being managed by my organisation. I am not in an organisation.

I have changed my password onm sync so I presume everything is signed out everywhere but the message persists. Who has unauthorised access to my account and how did they get it? How do I secure my account?

Leider kann ich eins von meinem 2 Mailkonten nicht auf meinem Laptop mehr empfangen. In meinem Handy geht es. Update auf dem neuesten Stand Ich habe keine Änderungen vorgenommen Vielleicht kann mir jemand helfen ? Danke Marga

When I first started using Firefox relay I was able to add labels to the masked emails addresses but most of the labels disappeared a couple of months ago - since then I've added the labels again using the edit function & get a response indicating label saved but when I open again to use a masked email address the labels are gone again

I get a message saying that the Quilbot site is slowing Firefox down. then all I can do is to turn the computer off altogether. Nothing else works. Not Alt Ctr Dlt to get to Task Manager even.

Hi, As it is, Firefox remember the primary password as long as the software is open and the computer not shut down. This is a very serious security risk! Firefox should forget the primary password after a certain period of time, even when running continuously. At least Firefox should forget the password after the session is suspended or locked. Could you please add this feature in your next release. Sincerely, -- Pierre

Hi I have certain accounts that i want to log into each time--- i log out of firefox and when i lookup the account i want it comes up automatically without me logging in with a pw.

I want to sign in each time

Thank you

Before I signed in, the background color turned to black. I tried to fix the problem by restarting the computer but I don't see the two icons I usually have in the right corner. The computer says hello and it goes to the start page. I need help. Thank you for your assistance.

In macOS close buttons are located always at left side. Is there an option to move or change close button to the left? Instead of having it to the right like in windows.

It is so annoying that when I open Firefox and type in what I am looking for that my typing goes right to the upper Top of the Page. I have tried to fix this problem but cannot seem to fix it. I want my typing to stay in the middle of the page, but my typing goes right to address bar. I started using Flashpeak, Slimjet browser for this reason. I just cannot get use to what Firefox has done with its browser. Firefox needs to fix this problem, a lot of us do not like it.

I had a partial crash of Firefox browser where some windows with multiple tabs closed. I believe it was caused by my processor overheating. After correcting my processor overheating issue and restarting, the remaining windows that were open before the reboot restored as the previous session but the windows and tabs that crashed did not recover. Would those be backed up anywhere?

I have a habit of keeping a number of pages open to return to under iPhone iOS Firefox. I also generally keep one “current” page open, usually a DuckDuckGo search page, when I close the app, expecting it to come up again immediately when I reopen it. For the past couple of weeks however, reopening Firefox blasts me about 10 miles up into one of my “saved” pages, instead of my “current” one. Why? Why won’t Firefox remember my current page after years of doing so just fine?

I have a spare computer I don't use frequently, but which has a synced Firefox installation on it.

I am concerned that as I add and remove bookmarks, it will get further behind and, when it is reconnected, will cause deleted bookmarks to reappear or new bookmarks to disappear. Alternately I'm concerned that the change queue might exceed some size and cause sync to generally fail across my devices. My tablet got "stuck in the past" once and couldn't send or receive new bookmarks despite Sync seemingly working and connected, so I'm worried that perhaps that's what happened already.

On the other hand, if I were to remove that device from Sync, what happens if I were to add it back to Sync?

...If I deleted its bookmarks during or after disconnecting it? I feel like this might cause the bookmarks on my other devices to get deleted too.

...If I don't delete its bookmarks? I feel like this might cause any bookmarks I deleted in the interim to reappear.

Also, is there a maximum size to Sync? I have several thousand bookmarks.