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Older inbox messages not opening correctly.

  • 2 replies
  • 0 have this problem
  • Last reply by ann54

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When I try to open some old messages in my inbox, they no longer open correctly, but appear as computer code connected with emails from other messages. The same messages open correctly in my phone and in my backup Gmail inbox so are not lost, but I am concerned that my laptop may be infected, though a Norton 360 scan shows no issues. Can anyone explain what is going on and whether I should be worried?

When I try to open some old messages in my inbox, they no longer open correctly, but appear as computer code connected with emails from other messages. The same messages open correctly in my phone and in my backup Gmail inbox so are not lost, but I am concerned that my laptop may be infected, though a Norton 360 scan shows no issues. Can anyone explain what is going on and whether I should be worried?

All Replies (2)

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Right click the folder, select properties and then the repair button. If I only had a cent for each time I have typed that.

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Matt - you are a star! Problem solved! Thank you.